LettingaProperty.com Avis 

Received x4 automated voice messages from Lettingaproperty.com in past 3 days including text/ WhatsApp. I never signed up to them nor did searches to let any of my property. I cannot trust any organisation which uses cold calling, just another nuisance.

They dealt with a very complicated and stressful tenancy with great professionalism. Usually prompt replies, had to chase, but only a few times. Would highly recommend and would definitely use the service again if I had another rental. Thank you for all your kind support getting us eventually through a really tough time.

I've been dealing with Casey at LAP for a good few years now and always had very speedy and efficient service!

I’ve read through the reviews for LAP and noticed that most of the positive feedback comes from landlords—which, frankly, isn’t surprising. Landlords who prioritize cost-cutting over responsibility may find LAP’s services appealing. Unfortunately, my experience as a tenant was deeply disappointing. LAP did not present as a well-established or professionally managed letting agency, and the combination of their disorganization and an unresponsive landlord made our tenancy frustrating from start to finish.

We entered into a three-year rental agreement at the landlord’s request. LAP informed us that the landlord would be responsible for all repairs and that we should direct all communication to them. This arrangement worked initially, but toward the end of the first year, the landlord unexpectedly asked if we could vacate early. We declined, having made long-term plans based on the original agreement. From that point onward, the relationship deteriorated.

A major leak from the upstairs bathroom damaged the kitchen below, and getting the landlord to carry out repairs was extremely difficult. LAP then emailed us stating that all communication should now go through them. Despite following this instruction, no action was taken. When we contacted LAP for updates, they insisted the landlord was still responsible and that they had no authority to intervene. We were passed back and forth until we eventually reported the issue to the council—only then were repairs completed.

Throughout our tenancy, reporting repairs remained a constant challenge. LAP added little to no value in resolving issues. Two property agents (Donna and Monica) resigned shortly after we raised concerns, and the third agent (Ethan) repeatedly stalled progress until we again threatened to escalate the matter to the council.

At the end of our tenancy, the tenancy manager, Demi Hawkins, was initially responsive regarding our move-out date, key return, and property cleaning. However, communication ceased entirely when it came to the return of our deposit. Two weeks after moving out—following a completed inventory check and the property being listed for sale—I emailed Demi for an update. Although I could see the email had been read, she claimed not to have received it. Upon further follow-up, she stated that the landlord needed to complete a deposit return form, which had inexplicably not been done before my inquiry. No valid reason was given for the delay.

Weeks have passed, and we still have no update on our deposit. The lack of transparency and accountability from LAP is troubling and could have placed us in financial difficulty had we not had funds available for a new deposit elsewhere. If there’s no resolution, we may need to file a statutory notice by October 1st to recover our deposit.

Tenants should be aware: letting agents do not work for you. Their primary obligation is to the landlord, not your well-being. Protect yourself—document everything, clarify who manages the property, and familiarise yourself with your rights as a tenant.

Casey has been excellent and has been very helpful. She resolved the issues arising with utmost speed.

Prompt reminders, smooth and quick paperwork processing, stress free experience

Friendly, knowledgeable, prompt and all-round good service. Couldn't be happier.

Professionalism at display. Precision and expert delivery. You guys know your stuff and you are good at what you do. Appreciated

I would like to sincerely thank Mia for her outstanding support and professionalism. She has always been incredibly helpful, kind, and approachable. Mia responds quickly to any queries and is always willing to assist with any issues – nothing ever feels like too much trouble for her. Her positive attitude and efficiency have made my tenancy experience smooth. I truly appreciate her dedication and highly recommend Mia as a tenancy manager. She’s an absolute pleasure to deal with xx Thank you, Mia. Landlord Toma Ramanauskaitė

Casey is always on hand to resolve any queries relating to my account and does so in a timely manner.

Charlotte was genuinely concerned about the problem and resolved it very quickly.

Great professional service and amazing communication with our property manager Demi, thank you for keeping us informed and solving our issues in a quick and professional way.

Letting a property are a very easy company to deal with. Casey, my tenancy manager is always on hand with answers to any questions or queries I have and always reply’s promptly. She’s very polite and knowledgeable and she gets things done.
Very happy with her customer service.

I would like to thank Casey and team at letting a property for all there help and advice. I was the tenant and when I had issues with my landlord and how he wanted things done in regards to selling the flat while I still had 6 months left of my fixed two year lease I wasn’t sure or where I stood and what my rights where.
So I called dreading the phone call but Casey and her colleague where very helpful and fair to my self and the landlord and inform me of what my rights where and that I didnt have to comply with the landlord’s unreasonable requests. That lifted a great burden from my shoulders as it gave me time to work out where I was going with every thing. Casey has always just been a call away and been very helpful and understanding of a challenging situation. Iv now moved out of the property and got a full deposit refund. If I’m every looking to rent again and letting a property has some thing that suits my needs il be more than happy to take it knowing I’m treated fairly and informed of my rights a renter and it’s not as the landlord was trying to paint it all on his terms.

Thank you Casey and letting a property for all your help and advice.

Cassey made my moving in smooth. She is quick to give feedback and deals smoothly with any complaint I have. Thanks again Cassey.

Helen Davis was very attentive and helpful. Shae was also very reliable.

Great service, all matters dealt with a swift response, which is always beneficial to me and my tenant. Will definitely carry on using this company over the years to come. Casey Clifton is a credit to the company.

Having a dedicated person dealing with your enquires has been a massive positive. Demi H has been our contact person and she has been so efficient at getting back to us with any questions. Really quick to respond and find solutions when needed.

Charlotte Clark is our account’s administrator and I can’t thank her enough for her can do attitude and professionalism. She always strives to go the extra mile and has quickly and tenaciously dealt with a complicated tenancy situation. Great service.

The allocated team are great. Miss Casey is allocated as my property manager and shes great. Very professional and always good response on emails and issues solving.