I have reviewed before, now I find out not only are they useless, they are also deceptive, there’s literally a warning on trust pilot saying they delete negative reviews and post fake ones, I ha... Voir plus
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I gave 5 stars simply because of direct experiences with Natalie Deakins Natalie was my main contact after the tenant stops paying his rent, The tenant stops taking my calls Natalie worked hard... Voir plus
I totally recommend giving LettingAProperty.com a chance to manage your rental properties. I moved to them from local agents almost 2 years ago. I was given a dedicated property manager, Casey, who ha... Voir plus
L'entreprise a répondu
Abby provided an excellent service throughout the whole letting process. She was always professional, friendly, and quick to respond to any questions we had. Everything was explained clearly, and sh... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
lettingaproperty.com are an online lettings platform for landlords and tenants in the UK. Established in 2008, lettingaproperty.com help landlords across England, Scotland and Wales let out their properties. Services include advertising on Rightmove and Zoopla, tenant referencing, rent protection, legal support and more.
Coordonnées de contact
7 Ardent Court, William James Way, Henley-in-Arden, B95 5GF, Warwickshire, Royaume-Uni
- 03335778888
- comms@lettingaproperty.com
- lettingaproperty.com
4,4
Excellent
693 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 58 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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Kelsey talked us through every step of…
Kelsey talked us through every step of the referencing and made it clear what was needed. Made it a lot easier for us!
3 juin 2026
Avis spontané
Réponse de LettingaProperty.com
Hi Leanne,
Thank you for your lovely review.
I’m so pleased to hear Kelsey made the referencing process straightforward and took the time to explain each step. We know moving can be stressful, so it’s great to hear she helped make the process easier for you.
I’ll make sure your kind comments are passed on to Kelsey.
Helen
Operations Manager
Lettingaproperty.com
Great service
I felt very looked after by Luke and Ryan. After being disappointed by another letting agency whose staff were impossible to pin down, it was very reassuring to be able to speak with competent and helpful people. The service was great and we're definitely off to a good start!
29 mai 2026
Avis spontané
Réponse de LettingaProperty.com
Hi Silvia,
Thank you for your lovely review.
I’m delighted to hear Luke and Ryan made such a positive impression. We know how important good communication is, especially after a disappointing experience elsewhere, so it’s great to know you felt well looked after from the start.
I’ll make sure your kind comments are shared with them both.
We look forward to continuing to support you.
Helen
Operations Manager
Lettingaproperty.com
Charlotte and Mia are very responsive
Charlotte and Mia are very responsive, helpful and lovely
21 mars 2026
Avis spontané
Réponse de LettingaProperty.com
Hi Roger,
Thank you for your kind review.
I’m really pleased to hear Charlotte and Mia have been responsive, helpful and supportive. I’ll make sure your lovely comments are passed on to them both.
We really appreciate you taking the time to share your feedback.
Helen
Operations Manager
Lettingaproperty.com
Charlotte and Natalie have gone above…
Charlotte and Natalie have gone above and beyond dealing with nightmare tenants who have repeatedly paid rent late. Charlotte has continued to chase the tenant unprompted and was very professional and sympathetic with us. They have been brilliant especially the last few months. Thank you ladies! Tenants have now vacated and we have our property back! It has been super stressful and they took it off my hands and helped with it all. We couldn't have done it without their help.
20 mai 2026
Avis spontané
Réponse de LettingaProperty.com
Hi Isil,
Thank you for taking the time to leave such a thoughtful review.
I’m really pleased Charlotte and Natalie were able to support you through what sounds like a very challenging time. Situations like these can be incredibly stressful, so it’s great to hear they were able to take some of that burden off your shoulders and keep you informed throughout.
I’ll make sure your kind words are shared with them both. Thank you for your continued support and for trusting us to help when you needed it most.
Helen
Operations Manager
Lettingaproperty.com
Kelsey has been a super star
Kelsey has been a super star. Very grateful for all the support. Thank you!
20 mai 2026
Avis spontané
Réponse de LettingaProperty.com
Hi Kate,
Thank you for your lovely review.
I’m delighted to hear Kelsey provided such great support. She’ll be really pleased to know she made such a positive difference, and I’ll be sure to pass your kind words on to her.
We really appreciate you taking the time to share your feedback.
Helen
Operations Manager
Lettingaproperty.com
Charlotte Clarke has been very helpful…
Charlotte Clarke has been very helpful and understanding with the situation at the moment and is continuing to support me to be able to get the client vacated from my property she has arranged and rent that was owed to me promptly and quickly and I can’t thank her enough for the support in this frustrating time
20 mai 2026
Avis spontané
Réponse de LettingaProperty.com
Hi Paul,
Thank you for your kind review.
I’m really pleased to hear Charlotte has been able to support you during what has clearly been a frustrating time. Helping landlords through difficult situations and keeping them informed every step of the way is exactly what we aim to do.
I’ll make sure your lovely comments are passed on to Charlotte. Thank you for taking the time to share your experience.
Helen
Operations Manager
Lettingaproperty.com
A good company to use for your property…
A good company to use for your property needs. I was particularly pleased with how well Charlotte Clarke was able to help with managing my property and liasing with my tenant.
Thanks for all the help Charlotte!
18 mai 2026
Avis spontané
Réponse de LettingaProperty.com
Hi Jordan,
Thank you for your kind review.
I’m really pleased to hear Charlotte was able to support you with managing your property and liaising with your tenant. I’ll make sure your lovely comments are passed on to her.
We really appreciate your feedback and your continued support.
Helen
Operations Manager
Lettingaproperty.com
Casey was absolutely outstanding!
Casey was absolutely outstanding with helping us secure our new flat! Not only she went above and beyond but also she was down to earth and helped us understand new things that we needed to complete. Can't describe how smoothly everything went with that kind of service! Superb!
8 mai 2026
Avis spontané
Réponse de LettingaProperty.com
Hi Mateusz,
Thank you for such a lovely review.
I’m delighted to hear Casey made securing your new home such a smooth experience. Taking the time to explain each step and making the process as straightforward as possible is exactly what we aim for.
I’ll be sure to share your kind comments with Casey.
Helen
Operations Manager
Lettingaproperty.com
Réponse de LettingaProperty.com
Hi,
Thank you for your kind review.
I’m really pleased I was able to help. It was a pleasure supporting you, and I appreciate you taking the time to leave your feedback.
Wishing you all the best.
Helen
Operations Manager
Lettingaproperty.com
Really good service so far from Letting…
Really good service so far from Letting a Property, the set-up and recent support from Charlotte Clark has been timely and valuable.
8 mai 2026
Avis spontané
Réponse de LettingaProperty.com
Hi Graeme,
Thank you for your review.
I’m delighted to hear you’ve had a positive experience so far and that Charlotte’s support has been helpful and timely. I’ll make sure your kind comments are passed on to her.
We look forward to continuing to support you.
Helen
Operations Manager
Lettingaproperty.com
Huge thanks to Charlotte Clarke
Huge thanks to Charlotte Clarke for an amazing support! She is knowledgeable, professional, and consistently goes extra mile to ensure everything runs smoothly. Even if there are questions outside her usual remit, she never hesitate and always took initiative to research the information and returned with a viable solution. It’s been a pleasure dealing with her, and I’m looking forward to another great year ahead with LettingaProperty.com.
Keep up the fantastic work!"
1 mai 2026
Avis spontané
Réponse de LettingaProperty.com
Hi Jitin,
Thank you for such a thoughtful review.
Charlotte will be genuinely pleased to read your comments. She takes a lot of pride in supporting landlords and always tries to go the extra mile to find solutions and keep things running smoothly, so it is lovely to see that recognised.
We really appreciate your continued support and look forward to working with you over the year ahead.
Helen
Operations Manager
Lettingaproperty.com
Very helpful when problems arise and…
Very helpful when problems arise and extremely good at keeping me up to date with all the changes that have recently come in for landlords.
I have been incredibly grateful for Charlotte who has been so helpful in chasing up tenants who are in rent arrears, she keeps me fully informed of her involvement in this process. I’m very thankful that she can do this on my behalf.
8 mai 2026
Avis spontané
Réponse de LettingaProperty.com
Hi Sandy,
Thank you for your review.
I am really pleased to hear you’ve felt supported, especially when issues arise. Keeping landlords up to date and taking the pressure off situations like rent arrears is exactly where we aim to add value.
Charlotte will be very pleased to read your comments. I will make sure this is shared with her.
We appreciate you taking the time to leave your feedback.
Helen
Operations Manager
Lettingaproperty.com
I had very good support from Charlotte…
I had very good support from Charlotte Clarke was in helping sort out my issues.
1 mai 2026
Avis spontané
Réponse de LettingaProperty.com
Hi Kevin,
Thank you for your review.
I am really pleased to hear Charlotte was able to support you and help resolve the issues you were facing. I will make sure your kind comments are passed on to her.
We appreciate you taking the time to share your feedback.
Helen
Operations Manager
Lettingaproperty.com
Very poor experience
Very poor experience. I have full maintenance package to manage my property. Multiple maintenance issues have been left unresolved, with slow responses and little practical follow-through. Quotes provided have been well above market rate. Some serious issues have not been gripped. Emails are simply not responded to.
Communication is chaotic — spread across email, portal comments and quote responses with no clear accountability, which creates delays and confusion. Overall, not a reliable or well-managed service in my experience.
4 mai 2026
Avis spontané
Paid Fees but No Tenant Found
Unlike other agencies, they require an upfront setup fee before finding a tenant, and they also charge additional fees for arranging viewings with prospective tenants. I paid for their comprehensive package, along with extra viewing costs, but did not see any results.
In contrast, when I switched to another agency, they were able to secure a tenant within a week and only charged their fees after successfully finding one.
Overall, I found their process slow and ineffective. In addition to the agency costs, I also had to cover three months of mortgage payments without rental income, which added to the financial burden.
Although their initial fees may appear lower than other agencies, the overall service was not satisfactory. I would not recommend them based on my experience.
9 avril 2026
Avis spontané
Réponse de LettingaProperty.com
Hi Isu,
Thank you for taking the time to share your feedback. I’m sorry we weren’t able to secure a tenancy for you.
Having reviewed your case, I can see your property generated a good level of interest, resulting in multiple viewings and two completed tenancy applications. We also discussed pricing with you as the marketing progressed and provided additional promotion to help maximise exposure.
Ultimately, you chose to proceed with a tenant introduced by another agent, which of course was entirely your decision.
We appreciate that it’s disappointing when a property takes longer than expected to let, and we’re sorry we couldn’t achieve the outcome you were hoping for.
We wish you and your tenant all the best.
Helen
Operations Manager
Lettingaproperty.com
Ryan and the team have been fantastic…
Ryan and the team have been fantastic from start to finish. The whole process was smooth, well-organised, and far less stressful than I expected.
Communication was excellent throughout. Ryan kept me updated at every stage and was always quick to respond to any questions I had.
Everything was handled professionally and efficiently, which really gave me confidence during the move. It’s clear they genuinely care about providing a high level of service and making things as easy as possible for tenants.
I really appreciate all the support and would highly recommend Ryan and the team to anyone looking for a reliable and helpful letting service. Thank you again!
30 avril 2026
Avis spontané
Réponse de LettingaProperty.com
Hi Chelsea,
Thank you for such a thoughtful review.
I am really pleased to hear Ryan and the team made the process smooth and well organised for you. Moving home can be stressful, so it is great to know the communication and support helped make things easier along the way.
Ryan will be really pleased to read your comments and I will make sure they are passed on to him and the wider team.
We really appreciate your recommendation and wish you all the best in your new home.
Helen
Operations Manager
Lettingaproperty.com
Extremely disappointing and frustrating…
Extremely disappointing and frustrating experience with LettingaProperty.com.
I signed up after being told my property was worth around £2,100 based on comparable local properties, which gave me confidence that I was working with professionals who understood the market and would actively protect my interests as a landlord.
Instead, after taking £238 upfront, the experience quickly became a cycle of wasted time, poor communication, inconsistent advice, and disappointing service.
My property was initially marketed lower than the valuation discussed, then I was later pushed to reduce the rent even further — below what I had originally been led to expect — rather than seeing strong negotiation efforts to secure the best outcome. When an offer of £1,850 came in on a property marketed at £2,000, there appeared to be little meaningful negotiation on my behalf despite this being one of the main reasons landlords use an agent in the first place.
Over approximately four months, they failed to secure me a tenant while I lost valuable rental income. Throughout the process, I repeatedly had to chase updates, follow up myself, and invest far more personal time and energy than should ever be necessary after paying for a professional managed service.
What has made this even worse is the dismissive and lazy attitude I experienced, particularly from Kelsey Hall and Demi. Rather than taking accountability for the lack of results and poor service, I have been left feeling ignored, frustrated, and financially worse off after months of lost rental income.
To make matters worse, when concerns were raised early and I requested a refund, I was persuaded to continue on the basis that things would improve. They did not.
The viewing process itself also felt unprofessional at times, including basic carelessness from their clerk while handling my property.
What is most disappointing is that despite months of underperformance, wasted time, financial loss, and clear dissatisfaction, they are now hiding behind technicalities such as “advertising was delivered” rather than taking accountability for the actual quality and effectiveness of the service.
In my opinion, simply listing a property online is not enough to justify charging landlords upfront if the wider service lacks strong communication, proper negotiation, professionalism, and meaningful results.
I am extremely disappointed by the dismissive handling of my concerns and will now be escalating this matter to The Property Ombudsman.
Based on my experience, I would strongly advise landlords to think very carefully before paying upfront for this service.
29 avril 2026
Avis spontané
Réponse de LettingaProperty.com
Hi Bhavna,
Thank you for taking the time to share your feedback. I’m sorry we weren’t able to achieve the outcome you were hoping for.
Following your complaint, we carried out a full review of your case. Your property generated enquiries, viewings and an offer, and our team continued to provide feedback and negotiate on your behalf throughout the marketing period. We also provided additional accompanied viewing time at no extra cost after your concerns were raised.
As with any tenancy, the final outcome depends on a number of factors, including market conditions, pricing and the property’s presentation. While we appreciate this was disappointing, we do not believe your review reflects the full picture of the service that was provided.
As you mention, the matter can be independently reviewed by The Property Ombudsman, and we will of course cooperate fully with that process if required.
We genuinely wish you all the best and are sorry we couldn’t secure a tenancy for you.
Jonathan Daines
CEO
Lettingaproperty.com
Réponse de LettingaProperty.com
Hi Neil,
Thank you for your review.
I am really pleased to hear you found the service helpful and informative. We always aim to give landlords clear advice and support throughout the process, so it is great to know that came across in your experience.
We appreciate you taking the time to leave your feedback.
Helen
Operations Manager
Lettingaproperty.com
Who wins their prizes...?
Company has a prize for bank to bank payments but direct debits aren't eligible, only manual payments via their website, which carry a transaction fee of £2.35. What type of organisation does that sound like to you?
1 avril 2026
Avis spontané
Réponse de LettingaProperty.com
Thank you for taking the time to share your feedback.
Just to clarify how our payment options work: we don't offer Direct Debit. Tenants can choose between:
- PaybyBank (£2.35 per payment) – instant, secure payments via our platform
- Manual bank transfer (free) – arranged directly by the tenant each month
PaybyBank has been available for over a year at the same £2.35 fee.
The prize draw launched last month as an added benefit for tenants already using this service — we didn't introduce or increase any fees to fund it.
The draw is available to PaybyBank users because this is the only payment method we can track through our platform for verification.
Manual transfers happen directly between banks, so we're unable to confirm timing or eligibility.
The fee covers the cost of providing the PaybyBank service, which runs into thousands of pounds monthly to operate. The quarterly prize draw is our way of giving something back to tenants who use this method and consistently pay on time.
We appreciate you raising this, and we're always looking at ways to better support our tenants.
Jonathan Daines
CEO
Do Not Touch with a Bargepole!
Do Not Touch with a Bargepole!
If I could give negative stars I would do so. This company appears to be completely incompetent and unprofessional. They seemed normal at the first consultation. They took the initial money. I wanted to get the property cleaned prior to the next tenant, as I do not live locally, requested them to arrange. Months went by, no response on phone calls or e-mail. When I finally complained, the person had the nerve to tell me that they had not replied as there was no new information to give me! To me this was completely unprofessional! Their complaints department excuse was that it was all down to 'human error' which tells you all you need to know about their standards. I then demanded my money back, after having lost months of rent due to their incompetence. They then had the nerve to tell me that they would refund the money as a 'gesture of goodwill!' They have no insight into their own incompetence, and do not seem willing to raise their standards out of the gutter!
20 juin 2025
Avis spontané
Réponse de LettingaProperty.com
Thank you for your feedback, and I'm sorry for how this was handled.
You're right that our communication wasn't good enough. While there were significant delays outside our control (waiting for tenant details from the other agent, and your tenant extending their stay by three months) once you finally had access to the property, we should have moved much faster.
The gap between receiving keys and getting cleaning quotes sorted was too long, and when we did receive a quote, it wasn't communicated to you promptly.
You shouldn't have had to chase us for updates, and "no new information" is never a valid reason not to keep you informed.
We refunded your fees in full and have since made changes to how our team handles property transitions and communication, specifically to prevent situations like this.
That doesn't undo the frustration you experienced, and I understand why you're still angry about it.
I'm sorry we let you down.
Jonathan Daines
CEO
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