Leyland SDM Avis 

I had a query regarding a refund which was picked up on immediately and there was very good follow-up. The issue was resolved.

Good service

Today I was served by Patrick. He was amazing from start to finish, very knowledgable and helpful. Patrick gave amazing advice and stayed until I had everything I needed for my DIY job. Definitely five star service.

The website indicated I could order home delivery but on checkout it automatically switched to a store collection miles from my home.
After many unsuccessful attempts to contact customer services via phone and email I called a local store who told me this was a common problem. They went on to describe how there is no such thing as 'normal' home delivery. Any so called order is sent to one store, then the customer has to ring that store to arrange a courier. There is no mention of this anywhere on the website, confirmation email or on my orders page.
To make matters worse, online orders are on a different system to in person orders. This means you have to go through the central 'customer service' contacts who don't pick up the phone (10 attempts over 2 days) and email that returns an error.
This is incredibly poor online service that really lets their excellent in store colleagues down.

Great product

Leyland SDM has helpful staff across locations, with some going the extra mile. Paint mixing was decent but not perfect, and communication on stock availability could improve. Overall, service is good, but some experiences were frustrating. A mixed bag, but worth trying for local paint needs.

Ordered online and simply had the order cancelled with no explanation, not even a message to say sorry.

I visited the store on Kings road in need of another sample pot of paint and received the most incredible customer service I have ever had in any store thanks to Dean and Reece! The display was empty so Dean and Reece opened up a new shipment of sample pots and literally sorted through hundreds of options before we found the one I needed! They were patient, kind and went out of their way to ensure I got the sample I needed. This will now be my go-to hardware and paint store!!!

Delivery was very efficient

Beware this product is not medium duty. Leyland state it's 12 micon which is light duty specification. Leyland do not publish the micron specification as alleged. The specification is not shown on their website nor on the packaging

Nick was absolutely incredible! Valued asset! Before I even walked into the store he asked if I needed help and excelled

I have always found the staff to be very helpful in your Tooting Bec branch. Kat was very friendly and knowledgeable today. I recommend this store, Good atmosphere and accommodating staff.

What great staff in Hammersmith store. So patient especially as I was so stressed over the colour I wanted. The young guy was so patient, nothing was to much trouble. Also the lady assistant who gave me great tips. Leyland head office I would advise you to give them a pay rise , so they will stay.

Excellent service, all went well, thanks.

Bartek from the Acton branch was very helpful and his knowledge in advising how to treat bad stains on walls and ceilings was excellent.

Easy to find and exactly what I wanted

We are a business and had an invoice missing from a few months back, we didn't know if it was purchased online or instore. Clayton dealt with our request for a copy and managed to track it down in a couple of days.

I tried ordering a set of steps 3 times and each time I was refunded the money, but never received an email/ expatiation from Leyland that the order was stopped. I only notice because I looked at my bank account statement. 3 weeks later, I still need to get some steps

I haven't receve my item them send it wrong at not my adress..rabish company