Leyland SDM Avis 

Brilliant service

Delivery not received.

Is it any wonder we have taken to online shopping?

Yesterday I went to Leyland's and nothing was too much trouble. The salesman chatted, asked me questions about what I was buying and helped me make good decisions.
Today in the same store, different sales person, when I asked a question it was a straight forward snapped response "we cant do that, who told you we can do that" Obviously everything is too much trouble.
I suppose that having placed my order he knew I wouldn't just walk out (well I could have) but why do we need surly customer facing people?

Firstly I think the service at Leyland is very good. My review is related to trade accounts. Signing up process is not easy. As an account holder, you need to spend £100 per week in order to benefit from any trade offers. This is not a monthly figure eg. Spending £1000 one week still means you have to spend a minimum of £100 the other weeks to qualify for the trade discounts. The security is the most frustrating thing about the trade account. You need to provide an account number, then a password, then have to be one of the pre authorised persons on the account, and now a signatory will get a SMS to confirm the transaction is correct. It doesn’t matter if you have a credit or cash account. Unfortunately there is very little insensitive to have this account apart from digital receipts. For our small business needs, this is overkill so we will be closing our account down but for big companies this might give better control of managing misuse so long you have someone always around to respond to the authorisation message. If not the job will not be progressing.

I am yet to receive an item purchased on 01/09/25 I have emailed my concerns and would appreciate some help with this matter. Either refund £25.98 or confirm that order is out for delivery as soon as possible.

brilliant, item came as discribed and very quick, I would recommend 100%

No tracking number

Always friendly and helpful, love visiting this store

Great product and excellent service

Very quick delivery of the item ordered. Arrived next day when I was expecting 3-5 days. Item was exactly as described on the website.

I needed help with buying a drill. The person was helpful but when I got home, the only drill bit I purchased didn't fit in the drill.. big waste of time, easily avoided with better knowledge.
I then went to return it without my receipt but the transaction on my phone. This was rejected, and the employee, Agnieska started to call me names and said no one would serve me, and I could wait a week to speak with a manager ( all paraphrasing). In short, after barraging me with things I won't repeat, I would say, use the independent hardware store one block away or the tool station, where all receipts are on file. Tool station has a large selction at much better prices. I paid 1/2 the price for a drill that is a better brand, and the drill bit fit.

The one star is for their website. It is catastrophically slow & has been like that for years despite the company claiming this is being fixed. Edit: so Leyland replied: 'Thanks for your feedback, we will pass this on.' - but they said this years ago & nothing ever changed.

The managers in Leyland are awful
They need to be replaced with nicer staff.
Disgusting how they treat staff. They claim to care about your mental health but they don't. I will never buy anything from leyland and I would not recommend them. Go somewhere else where staff get treated better.

4 days after making order you cancelled my order and now your holding onto my money for another 5 days thats 9 days of wasted time great customer service. Nice a month to reply to a complaint jog on

I was promised a refund for a wrong item replacement, but the money was never returned to my account. I emailed about the issue, yet received no reply. Absolutely terrible customer service! I will never shop here again.

Terrible customer service. Ordered on 1st still being processed on 5th. Tried to cancel via email. No response after more than 24 hours. Tried to call the service line. Call dropped 5 times while on hold. Submitted message on website - no response. Love the shops but if they can’t be bothered to do web ordering and delivery properly then don’t bother. And service is appalling.

Stepney Green location - The guys at this Leyland store are so helpful and give the best service. Naz and Fawas went above and beyond every time I come to this store.

Sent the consignment the day after I ordered it. I was very happy and very impressed.

Very good pole painting and sanding had one before last me for years highly recommended