lightforce.co.nz Avis 

Don’t trust them. Once they have your money they aren’t interested. After sales customer support non existent. Sold a very expensive system which is now generally inaccessible 90% of the time. No communication. No help. If you do manage to get a reply it’s always “it isn’t our fault, it’s someone else’s fault”

Be very wary of dealing with this company. Their customer service is absolutely terrible.

We’ve had their system for four years. The initial sales and installation process was professional and for several years the system performed well. I strongly recommended Lightforce to friends, some of whom subsequently became customers.
On 5 February this year, just before a long weekend, the system failed. TV, internet, and some lighting were offline. Critical circuits were restored after the weekend, but the full system remained non-functional until 16 June – a period of over four and a half months. It’s now back and running, with a smaller inverter and larger battery.
During that time, communication from Lightforce was inconsistent. An offer of upgraded units was made and later withdrawn. Support responses were often delayed or absent. We have not received compensation for increased power costs during the outage, which totalled almost $800. I am still awaiting key information regarding warranty periods and access to data prior to February.
I can no longer recommend Lightforce based on this experience. While the local Nelson team remains professional and helpful, overall support has proven inadequate.
One observation for prospective customers: before committing, I would suggest running a quick independent check on after-sales support. When I later asked major AI search assistants“What is Lightforce Solar’s reputation for after-sales support?”, the responses closely matched my own experience. That surprised me, but also confirmed that this pattern is not isolated. That kind of check takes seconds and may reveal more than sales materials ever will.

DO NOT RECOMMEND. Took 13 months to fix (replace) the Inverters that were installed with water in them, the lifetime Solar Analytics module (4g) has gone off line permanently as it would appear to only communicate on 3g, try and get them to fix anything? Hopeless. And the system they designed and installed makes an exports electricity on one phase while we are simultaneously buying it back at full price on another phase. Apparently as a non expert I was happy with this. Go elsewhere- they are interested in selling stuff nothing after the installer leaves your home. Worst company I have ever dealt with….

great team to deal with, Hayden McKee is always there throughout the process to help answer any questions. The electrical team of Richard and others were great and thoughtful of my concerns.

I highly recommend Lightforce Hawke’s Bay. Right from the start it was impeccable service from Hayden and seamless installation from an amazing team of experts who did a fantastic job. We are very happy with our choice.

We recently had Lightforce install a solar system at our home in Tauranga, and we are thrilled with the results. The initial consultation was highly informative, and they designed a system specifically to meet our needs. We had a bit of a wait for installation but preferred this to installation being outsourced. The installation crew was incredibly polite, professional, and kept the site clean. Our power bills have already dropped. Highly recommend Lightforce for anyone looking to go solar!

Lightforce was very responsive to our initial enquiry for a quote, and the follow-up, once we accepted their quote, was excellent. I especially commend the Sales consultant, Kyle , who was so patient and informative throughout the whole process. Installation day went very well. The issue of the documentation associated with compliance was a bit slow, but was instantly rectified once we reminded them. The inspector said it was a "good install". Our system is only 6 weeks old but it is going very well so far. Thank you Lightforce, we are very happy with our new facility.

I have had my solar system since 2022.
Have had some truly shocking experiences with this company . Including having to find out myself that Lightforce hadn't hooked up over half the house to the solar system. Unsurprisingly I was seeing very little difference in my power bill until I sorted that problem out myself
I read another review where they also had part of the house unconnected!

Since then I ve been, like a lot of customers, annoyed by the poor performance of the app monitoring the Home power Energizer. Was out of operation for months last year. Off for weeks this year. Zero communication from Lightforce to tell us what's going on. It's all up to us to call them out. I was lucky enough to get a reply but have read lots of comments where no reply ever came from Lightforce. Not good enough.

I was at first apprehensive when I was told that the initial interaction would be done by vid call and not someone coming around but I now understand thats not necessary.
My experience with Lightforce has been nothing but positive. I cannot speak higher of the advice and support I received on all aspects firstly from Jay (good man) through to Blue (tēnā koe e hoa) and the crew Fanie and Lewis....
I had a lot of questions which were duly answered. I left my review for a number of months and am very happy.
Thank you all very much and our power bill is ridiculous compared. Chris

The sales pitch via Zoom and the resulting proposal were great - they listened and suggested something that suited us. The installation team was professional and left the place tidy. The one problem I had was after installation - trying to get hold of someone who could tell me where we were in the process and what to do about applying to change power providers / plans. There seems to be a hole in their beautifully illustrated process diagram, and I was left to field multiple calls to Lightforce, the current power provider and the inspector to find out what my next steps were. What a pity that the last impression that I had was negative, as the rest was all positive.

Watch out for the very small print in the contract. Lightforce take no responsibility for faulty parts, they expect you to go back to the manufacturer and claim under warranty. It doesn't matter to them about breaching consumer guarantee act and if the system has a fault and not fit for purpose. Not their problem according to them.

So much potential.
Their on site engineers are great, BUT, when things go wrong the company shrugs its obligations. I have a 2nd failed battery (Energizer Homepower) and they are not taking their obligations seriously as they think the manufacture need to front up and not them. Off to court it will have to go

The Lightforce Solar Team were very informative and helpful right from the beginning of us exploring solar options. They suggested a system to suit our situation and didn't oversell.

Thank you to Jay, Blue and his colleagues Lewis, Liam and Fanie. Apologies if I have missed out anyone who helped in the process.
Great team.

To all future Lightforce customers... 2023 Lightforce installed 36 x panels on my new build home. I thoroughly recommend them , why ... Very good quality products, great service and even more important Awesome after install backup ! Michael D

We had a smooth transition into the solar world, thanks to the team, extra credit needs to go to Blue & crew who installed the panels & controller. They were very knowledgeable and worked to a high standard of workmanships. If we had more roof space, we would be installing more.

We have had the most amazing experience getting a Solar system on our property by Lightforce NZ. From the first enquiry contact through to the zoom call, walking us through options and how the system worked, to the installation we cannot fault the company. They were knowledgeable, prepared, and efficient. I would 100% recommend them to anyone looking for Solar. It has been such a breath of fresh air dealing with a company willing to look after their customers and do exactly what they said they would. We knew exactly what was going to happen and when. The communication was perfect.