Lightspeed United Kingdom Avis 126

A Cautionary Experience with Lightspeed: Issues with Accuracy and Reliability
I have been a Lightspeed user for over two years, and unfortunately, my experience with this system has been far from satisfactory. Despite the time they've had to refine their service, it seems the platform is not yet ready for seamless, reliable operations.

Incorrect Reporting: The system struggles to generate accurate daily live reports. The figures often fail to align with actual business reports, leading to incorrect takings. This is a critical flaw for any business relying on accurate financial tracking.
Service Charge Discrepancies: The service charge is not always applied correctly, which causes additional headaches when reviewing transactions.
Unreliable Payment Machines: Payment machines occasionally fail, leading to delays and an overall poor customer experience.
When these problems were reported, Lightspeed acknowledged they were aware of the issues but could only offer a promise to resolve them “as soon as possible.” Unfortunately, no substantial progress has been made, and the same issues persist.
Given my experience, I would strongly advise businesses to exercise caution before adopting Lightspeed. While the platform has potential, its current flaws outweigh its benefits. For now, it may be better to consider other systems that offer more reliable reporting and payment solutions.

I had the pleasure of working with Emilie for support with Lightspeed, and I couldn’t be more impressed with her assistance! From the moment we started, Emilie was attentive, patient, and incredibly knowledgeable. She walked me through each step of the process, making sure I understood everything and addressing all of my concerns along the way. She took the time to explain things clearly, and it was evident that she genuinely cares about helping her clients succeed.

Her support has been invaluable, and I now feel confident using Lightspeed for my business needs. I truly appreciate her dedication to ensuring everything was set up correctly and for making what could have been a frustrating experience smooth and manageable. Highly recommend Emilie if you need any help with Lightspeed!

Lightspeed Retail has an intuitive and straightforward interface that makes it easy to use. It connects all of our point-of-sale systems, which makes stock control and reporting accurate and easy to analyze. Monica, my point of contact was incredibly helpful. She broke down the whole system for me so that I could fully understand all the features which was great while getting set up.

Ozana and Monica were both very helpful and explained the process clearly. We were set up within a few days and working like we had been on the system for years. Its a really intuitive system but everyone at Lightspeed we have spoken to have been very helpful, detailed and taken their time to show us how to do things properly. Great team and cracking system!

received super service, advice from Joséphine Caumeil so much knowledge and really helpful, assists to next level

Like many businesses, we need to lower costs from time to time.

Our POS system was becoming expensive, so a less expensive option was very much needed; suspecting that a cheaper platform would have fewer features/benefits was a worry.

There are many systems out there that are tailored to the hospitality clan and food retailer. Although segments can be added, it would be at a considerable cost.

A fellow retailer in our town has been using LightSpeed for some time and recommended that I try it out.

BLINKING HECK!

Lightspeed is sophisticated without being complicated. It's easy to use, has a beautifully clear interface, and I now have so many features that are included in the monthly cost.

Adding stock is a breeze; there's no need to abbreviate Skus because of the maximum number of characters! You can create as many colours as you want. Reports Galore that you can make to cover every aspect of the business.

As a family business, we have spent thousands on Electronic Tills and Software over the last thirty years. Wow, it's refreshing how some things have changed for the better.

Thanks to Josephine, I greatly appreciated your patience, kindness, and humour during the few weeks of training.

Super impressed with the capabilities of Lightspeed, covers all our needs and more. Monica helped us with the onboarding and training, what a delightful experience.
Overall 5 star service and application!

Working with the team from Lightspeed in setting up my company was a pleasure. Training and onboarding with Joséphine Caumeil was super efficient and very helpful. She answered all the questions I was unsure of and assisted me very well!. THANKS!!

We have yet to sign up for Lightspeed, but I'm writing this review about a lovely young man named Mo who was making door-to-door visits this evening in Skegness. He was incredibly friendly and answered each question I had. He was patient, kind, and a top salesperson. Thanks again Mo, we need more people like you around :)

We have just finished the onboarding process, after moving from a different system. Quality of service and responsiveness has been great. In particular, the person taking care of our account (Maddy) has been incredibly supportive and she went above and beyond to make sure our onboarding process went as smoothly as possible... if we had any issues, she was even replying to emails during the weekends and evenings!

Brand new wholesale business. Maddy was fantastic guiding us through the functionality of Lightspeed. After service went above and beyond. Really friendly and caring support.

Madalyn Scarborough really did go that extra mile to help us migrate to Lightspeed. We moved from another company and Madalyn made the transition so easy. She definitely deserves a pay rise.

Changing to Lightspeed, I had to re connect to our printer/scanner. I need this urgently for business every day. I could not succeed. I called Vinnie, our local Lightspeed rep. He very willingly came the next morning. After several failed attempts due to a technical fault witrh my printer, he still persisted, even when we could see it could not possibly work. He would not give up, and then succeeded. I cannot
praise him enough for spending so much time and effort. I would have been in real trouble without his help.
And the Lightspeed deal was very good. Thank you for exceptional service. Roger of Dereham, Norfolk.

Training was a superb experience.Very detailed,significant and comprehendible.

Lightspeed is now the new us!

Kudos to Monica! Very friendly and lively trainer!

The onboarding team are second to none. I have done some investigation before settling on lightspeed as an all in one site and pos, so I have experienced a number of onboarding in a short space of time!

Since taking on Rawr&More I have been looking for something with outstanding customer services ( it's what I aim for too) and stock control over the website and Pos from one repository, so now we are done!

Madalyn Scarborough has been an absolute pleasure to work with. She has helped us navigate our way around Lightspeed and we would have been lost without her. Her patience and commitment is something to commend. Thank you Maddy for all your help, You are a star.

Great and helpful service and training.

Monica was so friendly and adaptable to all our needs.

An absolute delight to deal with. Our training was clear and Monica was very patient and supportive in every way as was everyone we spoke to on the phone about any unresolved problems or issues.
Fantastic service! Highly recommended.

Monica was very receptive to question and answered them in a clear and concise manner.
Her explanation of the Lightspeed system was also very clear, concise and thorough.
The other thing I liked was that meetings were recorded and sent out so we could refer back as and when required.

Hi
Well after a year of trawling, trialing , being stung and just simply frustrated. I found light speed! If your reading by this your probably thinking like I did about reviews it’s made up, well I can sssure you this is not. Did it come straight forward and hassle free …well frankly no. Nothing in life does. It here is the difference they worked very hard to ensure I was completely satisfied and made sure everything was right for me. And if you’re lucky enough to get Maddie doing your onboarding, well you will get what I mean. I highly recommend this business. The software and hardware is so easy to use.