Lightspeed United Kingdom Avis 126

A very smooth and easy transition process from our old point of sale system over to Lightspeed.
Sabine was our main point of contact throughout the transition period and she was very helpful, ensured we met all our deadlines, and was on hand for any queriers that cropped up. Since migrating over to Lightspeed, I have received very positive feedback from the team/users and couldn't recommend the system more!

Theo is your person if you want to use lightspeed, excellent person and take extra care to make your experience as smooth as possible! Lightspeed is a very good software to use as pos system, efficient and easy to use! Thank you Theo!

Great onboarding experience with our new Lightspeed POS system. The implementation process was smooth and professional, largely thanks to our account manager's comprehensive knowledge and guidance. Her expertise made transitioning to the new system straightforward and stress-free.

Katie, Sarah and the whole team at Lightspeed have made our jobs so much easier. They're always on hand to eal with issues without complaint and super useful when we need information on the go!

Lightspeed is a vital component of the business and its multi integrations mean we have been able to bolt in exciting additions. Vouchers/Booking Systems and Delivery.
Also quick to help. I Highly recommend LS.

Set up very easy, support is great and they will help you set up, add menus onto the till, so that first bit which can be long and boring is sorted for you. Ongoing support when needed is great. Till it's self very easy to use, and back of house even better, everything you need in one place. Thanks

From the moment we first spoke with Simmone we felt at ease and in total confidence the transition from our current EPOS system to Lightspeed would be good, as we were nervous initially as it was all remote and our current system was a shambles! We were proved right and everything went so smoothly. We are so happy to be with Lightspeed, its fast, efficient and the support is amazing!! Looking forward to a great year and onwards. Thebe Ringner (Company Director at Three Brothers Burgers)

Customer service second to none - for a software provider, I've never known anyone to be as helpful - they certainly aren't all like this!! Highly recommend the software and the same on the service.

They know what they're doing and has made it an easy process to change POS systems! Sabine has been brilliant in help with installation and setting up our menu.

I'm writing to express my sincere gratitude for Monica, her invaluable assistance throughout our onboarding journey with Lightspeed. Her expertise and guidance have been instrumental in ensuring a smooth and successful transition for us. We truly appreciate the time and effort dedicated to helping us understand the system and tailor it to our specific needs.

Great system with the simplicity required for front of house, coupled with the detail required in the back office.

Connection and installation was quick and easy.

The team are very flexible and available for questions and queries whenever you need them - from sales to operational support.

Sabine made the whole process of setting up totally seamless. She had her work cut out as I am a technological moron, but she was amazing!
Thank you

Always so quick, helpful and professional in all correspondence. We have used Lightspeed for a number of years now and it has been a vital and successful part of our business model.

The Lightspeed POS K series system is great! We run a very busy operation in the heart of London and are delighted with the broad range of capabilities it has to offer, in particular insights into our business performance and analytics that support us with managing our overheads. In addition, the support team are always on hand to help with any questions you have and are proactive with the introduction of new features. We've been very happy with our account manager Katie Cowell, who has always been efficient in responding to any queries and very knowledgeable when it comes to troubleshooting.

The best POS system for our business & such an amazing support team. The functions on the LS backend work so well for our hospitality sites, and we have managed to introduce some amazing integrations with our POS which has proven invaluable for guest spend tracking, private events, and generating and tracking sales. The team couldn't be more supportive and helpful, and Katie in particular is a gem to work with. Could not recommend the system more - from end to end sales management for private events all the way to seamless sales during regular service, the system is pretty faultless and has made everyone jobs so smooth. 

Lightspeed have been fantastic since day 1. The onboarding was thorough and everyone has been super helpful. They have a culture focused on employee engagement and employee satisfaction. From the airy, open offices to perks such as free travel, snacks and mental wellbeing support.

Disgusting.
We reached out to Lightspeed because our current system didn't offer the best of support. They promised excellent support as well as a brilliant system, so we signed up. They were very responsive when it came to getting us to sign up. We had 3 online meetings with onboarding team, and were supposed to go live on the 27th of January. Onboarding were nice on video call but not very responsive to emails. While setting up we noticed the system was lacking quite a lot of features our current system had, so we reached out to ask about it. Staff on the phone were helpless and instead of understanding my question, guided me through a basic procedure I had already done. Onboarding didn't reply to email. Guy that got us to sign up didn't reply either. On the agreed go-live day, nobody showed up. Onboarding person replied week later, "they were busy". We didn't go live at all because nobody seemed to give a damn. 14th of February we asked for termination due to poor support and system lacking loads of things, as well as forcing expensive integrations. Guy that got us on board finally decided to reach out when we asked for termination (never replied to the concern email of the 27th). We keep saying we want termination, they keep saying they want to make it work but then stop replying. System tells us we will start being billed in 4 days, a month after we asked for termination. They want us to pay for a system that never went live because nobody was there when it had to go live, they refuse to accept the termination request which we did as per contract. This is ridiculous. They breached contract by not providing the service they should but now refuse to accept termination request and want us to pay for a system that is not even live.
Worst experience ever - and we had a fair share of bad experiences.

We used Lightspeed for a couple of years and it worked fine. In retrospect I think we were oversold at first and had functionality that we did not need (and the on boarding that we were charged for never materialized). If you read this a potential customer, please be realistic about what you need and do not let the salesmen up your initial contract.

However, we were effectively forced to leave following their stong-arm tactics trying to force us to use their payments processing. I cannot do business with a company that thinks that it is acceptable to force loyal customers into using its other products.

We have now switched over to a competitor and are paying about 1/8th of our monthly costs, taking into account the £140 ransom fee for not using Lightpeed payments. It was straightforward enough and I'm a little annoyed we didn't do it last year when they started with their bad conscience charges.

My team find the new service more intuitive as Retail X was a bit bloated and the backend a little confusing.

I would like to add that the process of cancelling was friction free, quick, and they offer an £5 "on ice" option if you wan to have a bit of insurance while you transition to another provider. I've defiantly had worse experiences closing an account or ending a business arrangement.

So in balance; I can't say what they do is bad, but how they do it leaves a little bit of a sour taste.

Start to finish an excellent service. The trainers Emily and Josephine were wonderful. I had all the information I needed to get set up and they worked with me to do this with a very short lead in time.

I admire the customer service approach. Such lovely people to work with. I wish it was the same in everyday life!!

Have had Lightspeed since August and had a problem in Oct with signal strength in the bedroom the office is in. Due to illness only contacted them yesterday, they arranged an engineers visit this morning. Two wonderful men Andy and Paul spent some time working to sort it out, they were respectful of both ourselves and the house, polite and were very tidy. The router was moved and they made sure the problem was resolved before they left and even moved a range extender in for us to improve the signal in the office too. What a refreshing change to get such good customer care from all the people we spoke to, for goodness sake don't change your training or customer care policy.