We have been a lightspeed customer for 10 years but due to there new policy of forcing customer to use there payments system which has completely uncompetitive pricing (almost triple my existing suppl... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
I would like to thank Theo Tananakis who helped me set up my POS system, and back office. He went above and beyond, even assisting me over the weekend. He was extremely polite, patient, and helpful th... Voir plus
L'entreprise a répondu
The EPOS system itself is incredible with amazing reporting and stock management that meets my every needs. Payouts are made next working day which really aids our cashflow. The set up was amazing... Voir plus
L'entreprise a répondu
Were with lightspeed and just expiriance a loss of WiFi over the weekend, after calling lightspeed today (Monday, had no WiFi since Saturday) they were very quick in making sure we were back up and ru... Voir plus
L'entreprise a répondu
3,8
Bien
126 avis
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Very professional
9 mai 2025
Réponse de Lightspeed United Kingdom
Vielen Dank für Ihr positives Feedback! Es freut uns sehr, dass Sie eine professionelle Erfahrung mit unserem Team gemacht haben. Wenn wir sonst noch etwas für Sie tun können, melden Sie sich jederzeit gerne bei uns.
I would like to thank Theo Tananakis…
I would like to thank Theo Tananakis who helped me set up my POS system, and back office. He went above and beyond, even assisting me over the weekend. He was extremely polite, patient, and helpful throughout the entire process. He explained everything in detail without rushing, and made sure I fully understood how to use both the POS system and the back office features. The way he handled everything was very professional, and I truly appreciate his support.
25 avril 2025
Avis spontané
Réponse de Lightspeed United Kingdom
We are thrilled to hear about your positive experience with Theo. It's wonderful to know that he went above and beyond to assist you with setting up your POS system and back office. His dedication to providing excellent customer service is truly appreciated.
We strive to provide exceptional support to our customers, and we are delighted that Theo's efforts exceeded your expectations. We will share your feedback with him, as it is a testament to his commitment to providing a seamless and positive experience.
Thank you, Jedd.
I called Lightspeed with what I thought would be a big problem, but Jedd made it easy for me. We talked through my problem, and with his patience and experience, it was resolved. Thank you.
7 avril 2025
Avis spontané
Réponse de Lightspeed United Kingdom
We appreciate your kind words about Jedd! It’s wonderful to hear that he made a potentially difficult problem easy to resolve with patience and expertise. Thank you for sharing your positive experience!
Couldn’t be worse if they wanted to be
Couldn’t be worse if they wanted to be. When we opened up our restaurant with Lightspeed our payment system wouldn’t work for a week. We lost so much money annoying our customers to get cash down the street. When trying to contact them about the issues they basically said “oh well, not much we can do” and now one year later our payment terminals won’t work on weekends and the support team couldn’t care less.
Wish we stayed with Square and will most likely move to Toast. We have three restaurants in London so we are not small time. Avoid Lightspeed at all costs.
21 avril 2025
Avis spontané
Réponse de Lightspeed United Kingdom
Hi Detroit Pizza London,
We're really sorry to hear about your experience and the disruption it's caused to your business. We understand how vital dependable support and seamless payment systems are—especially in the fast-paced world of hospitality.
We've raised this to the appropriate team, and they’ll be reaching out to you shortly to help resolve the issue.
Thank you for your patience and understanding as we work to make things right.
Best regards,
The Lightspeed Team
Great work by Theo
Great work by Theo. Very helpful and experienced. Thank you for all throughout the process.
10 avril 2025
Avis spontané
Réponse de Lightspeed United Kingdom
Thank you for highlighting Theo’s great work! We’re glad he could provide helpful and experienced support throughout the entire process. Your feedback means a lot to us!
Theo has been incredibly helpful and…
Theo has been incredibly helpful and happily spent as much time as we needed going through every detail for the onboarding. He is a huge asset to the company and his customer service was perfect.
Thanks Theo !
16 avril 2025
Avis spontané
Réponse de Lightspeed United Kingdom
We're so glad to hear about your positive experience with Theo. It's wonderful to know that he went above and beyond to ensure a smooth onboarding process for you. We appreciate you taking the time to share your feedback, and we'll be sure to pass along your kind words to Theo.
Sabine has been brilliant
Sabine has been brilliant all throughout the onboarding process and continues to be. Very polite, friendly, knowledgeable, a true asset to Lightspeed. Cannot praise her enough for all the support
17 avril 2025
Avis spontané
Réponse de Lightspeed United Kingdom
We're thrilled to hear about your positive experience with Sabine! It's wonderful to know she's provided such excellent support throughout your onboarding journey. Her dedication and expertise are truly appreciated. We're proud to have team members like Sabine who go above and beyond to ensure a smooth and positive experience for our customers.
Réponse de Lightspeed United Kingdom
We appreciate your kind words and are glad you had a positive experience.
Excellent tool and onboarding process
Excellent tool and onboarding process. Worked a couple of times now to onboard dif locations with Simmone who has been great and very helpful. Any issues I find the customer support messenger service very helpful too.
Steven, from Bodega Bagels
13 avril 2025
Avis spontané
Réponse de Lightspeed United Kingdom
Thank you for your kind words! We're thrilled to hear you've had a positive experience with our tool and onboarding process. We appreciate your feedback about Simmone and our customer support messenger service. We're always striving to provide the best possible experience for our users, and your feedback helps us do just that.
Theo was phenomenally helpful
Theo was phenomenally helpful, patient and very quick to get back to me with answers to every one of my questions. He found time to talk every time I needed him. We had several calls and loads of email communication.
10 mars 2025
Avis spontané
Réponse de Lightspeed United Kingdom
We're thrilled to hear about your positive experience with Theo. It's wonderful to know he provided you with the support and responsiveness you needed. We appreciate you taking the time to share your feedback.
Very helpful
11 avril 2025
Avis spontané
Réponse de Lightspeed United Kingdom
Thanks for the kind words! We're glad we could assist you. Let us know if you ever need anything else.
Theo
I wanted to take a moment to share my experience with Theo as my trainer. I am pleased to give him a well-deserved 5-star review.
My training sessions were nothing short of brilliant. Theo's extensive knowledge and expertise truly set him apart. He has a remarkable ability to convey complex concepts in an understandable way and always ensures that the sessions are engaging and productive.
I wholeheartedly recommend Theo to anyone looking for top-notch training. Thank you for the opportunity to work with such a talented trainer.
11 avril 2025
Avis spontané
Réponse de Lightspeed United Kingdom
Thank you for taking the time to share your positive experience with your trainer. We are thrilled to hear that you found the sessions engaging and productive. We are committed to providing our clients with the best possible training experience, and we are delighted that your trainer's expertise and dedication have made a positive impact on your learning journey.
Very friendly, helpful, and always quick to respond.
Working with Lightspeed, he supported us with the menu setup and also provided valuable guidance on the list of equipment needed for our opening.
11 avril 2025
Avis spontané
Réponse de Lightspeed United Kingdom
We're thrilled to hear about your positive experience with Lightspeed. It's wonderful to know that he was able to provide you with the support you needed during your menu setup and equipment planning. We appreciate your kind words and are glad that Lightspeed was able to contribute to your successful opening.
customer service and knowledge was…
customer service and knowledge was amazing
8 avril 2025
Avis spontané
Réponse de Lightspeed United Kingdom
We appreciate your kind words. We strive to provide excellent customer service and are glad you found our team helpful and knowledgeable.
5 stars for Theo!
Theo was extremely helpful and attentive throughout the opening of our business. He always replied to queries in a swift manner and was overall really supportive!
28 mars 2025
Avis spontané
Réponse de Lightspeed United Kingdom
We are so glad to hear that you had a positive experience with Theo. We appreciate your kind words about his attentiveness and support. We strive to provide excellent customer service and are happy to hear that Theo exceeded your expectations.
The entire process was handled…
The entire process was handled excellently. Theo responded promptly to all my emails, and any issues were resolved immediately. The system is now working perfectly! Thank you very much for your assistance!"
10 avril 2025
Avis spontané
Réponse de Lightspeed United Kingdom
We're delighted to hear that you had a positive experience. We appreciate your kind words about Theo's promptness and efficiency in resolving any issues. We strive to provide excellent customer service and are glad you found our system to be working perfectly.
Excellent support from lightspeed
Excellent support from lightspeed, our implementation consultant Theo Tananakis was on hand to help with initial programming and training. Very prompt responses to any questions and queries.
Field Implementation Technician Saroop Kang was very informative and helpful during his onsite visit setting up equipment, particularly as we had a few issues with existing hardware. Both team members have been excellent for additional support.
26 mars 2025
Avis spontané
Réponse de Lightspeed United Kingdom
We truly appreciate your kind words and positive feedback. It's wonderful to hear that you had such a positive experience with our implementation consultant and field implementation technician. We're thrilled that they were able to provide you with the support and guidance you needed. Their dedication to ensuring a smooth implementation process is a testament to our commitment to customer satisfaction.
Eastcheap
Great onboarding and setup session with Simmone, team were super happy :)
14 juin 2024
Avis spontané
Réponse de Lightspeed United Kingdom
We're delighted to hear you had a positive onboarding experience. Simmone and the team are dedicated to making the transition smooth for everyone.
Welbeck Lightspeed K Series
Simmone set us up on Lightspeed K Series and she was so efficient and organised! I barely had to do anything, just provide her with the info required and she implemented everything. Simmone was extremely quick to support us on any questions we came up with. I found her very easy to deal with and after 6 months, I have dealt with other members of the team who have also been very kind and accommodating. The service is as quick as the name suggests, as is the till.
1 novembre 2024
Avis spontané
Réponse de Lightspeed United Kingdom
Thank you for taking the time to share your positive experience. We're delighted to hear about your positive interaction with Simmone and the rest of our team. We strive to provide efficient and organized service, and it's wonderful to know that Simmone's expertise and responsiveness made the implementation process seamless for you. We appreciate your kind words about our team's dedication to providing excellent support.
Great support from Simmone!
Simmone was amazing at helping to set up our new POS, she was amazing every step of the way. No request was too big. Couldn’t have done it without her!
24 février 2025
Avis spontané
Réponse de Lightspeed United Kingdom
We're so happy to hear about your positive experience! It's wonderful to know that you had such a great experience setting up your new POS system. We're proud of our team and their commitment to providing excellent customer service.
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