Lightspeed United Kingdom Avis 126

We have been a lightspeed customer for 10 years but due to there new policy of forcing customer to use there payments system which has completely uncompetitive pricing (almost triple my existing supplier) and with our contract expiring we have moved to another company and informed our rep we would not be renewing. Looked at the bank today to find they had taken another years subscription and are now refusing to refund our money so now will have to raise a fraud charge back with my bank. Save yourself time and stress there are better and cheaper products out there.

Please AVOID AT ALL COSTS!!!! Do not use their service unless you dont mind spending time dealing with the troubles! As soon as your past the onboarding period, the service drop to the bottom. You get assigned to an Account Manager that is not responsive. Support through live chat just like talking to a robot and the support line is not open 24/7. You are on your own with the unsolve issues!!
I hope no one get fooled by the sweet words from Sales team. I have learned my lesson. Will not recommend lightspeed to any businesses.

We’re mid-implementation with Lightspeed, and Simmone has been outstanding. She combines deep product knowledge with patient, plain-spoken guidance and turns tricky issues into clear, documented next steps. Her communication is detailed, punctual and always positive, a real asset to Lightspeed. Nitro Slushies looks forward to continuing to work with her.

We are a group of pubs based in London and our experience with Lightspeed has been excellent.

A special mention to Harry who handled the system setup and onboarding. He was very attentive, knowledgeable, professional and excellent at training our teams on site. Jack, who we had the first contact with and our account manager Tom have also both been extremely helpful, professional and responsive throughout the process.

The system itself is very easy to use especially for a multi-site operator and there are plenty of integration options. Overall, it’s been a very smooth and positive experience and we would happily recommend Lightspeed.

Ozan Aydin

My recommendation is don't sign up to this company find a more reliable network as lightspeed have so many outages and it just is annoying without any internet
Find a more reliable broadband company
I'm considering the move as I have had enough of receiving text messages about every two weeks to a month today there's been a problem and outage with the network
Absolutely ridiculous

My experience with Lightspeed has been consistently disappointing. Communication has been extremely poor—messages often go unanswered, and I find myself repeatedly having to chase up basic support. The system itself is unreliable and prone to crashing, and when issues arise, there is rarely anyone available to provide timely assistance.

Most concerning, however, is that Lightspeed still owes me money and has continued to take payments without my consent. This is an unacceptable breach of trust and professionalism.

Based on my experience, I cannot recommend Lightspeed and would strongly encourage others to proceed with caution.

Avoid at all costs
Still charging me on costs that never should been processed and even when they said it was “paused” while they review. Happened to since May 2025 so six months of hell.

I have never had an epos system with such poor on going support which is made worse by the fact the software isn't cheap.

The called me every day to push for the sale, they whatsapped me multiple times a day, they fed me lies and exaggerations about what the software included to sweeten the deal almost all of which was untrue

The card machine constantly disconnects
They've left me without money for days several times because of an error on their side but there is no one ever working in that department on the weekends and they can only be contacted by email.

The chat feature is borderline pointless unless your issue is "how do I connect my printer" they don't seem to have answers to any off the issues I have, they bounce me around different departments of people promising to get back to me but never do then I just randomly get an email saying "we haven't heard from you for a while so we're closing your complaint" the reason you haven't heard from me is you told me to wait for you to get back to me.

They promised the xero integration was free, it wasn't, and to make matters worse it's not even good

They have a uber integration that not a single person in customer service knows how to troubleshoot so I lost 100s of orders this year because the integration randomly tanks and rejects orders

The system doesn't know how to manage online orders properly so it creates a discrepancy on my accounts every time I get an online order or uber order meaning my accounts are constantly incorrect.

I have been with lightspeed almost a year and it wasn't until I rated them poorly that I heard from my "account manager" who granted was very friendly and seemed genuinely concerned that my experience had been so poor, but nothing changed, the same issues pursued.

I was left for almost a week without any of my funds clearing which is detrimental to my cashflow, they finally paid me and I didn't get as much as a sorry or an explanation as to why, in protest I cancelled my direct debit until someone reached out to me, funnily enough my access was revoked to my back end, I find it funny that they owed me over £1000 for a week and receive zero punishment, im a day late paying them for the subscription and my access is revoked.

Honestly I've never been so dissatisfied with an epos system and I've been in this industry for 20 years.

I was warned against lightspeed and I wish I'd listened, I will be leaving at the soonest convenience

The installation and set up of the K-Series system was simple with all the help we needed from Harry at Lightspeed. He did a lot of work beforehand that made the implementation easy.

Were with lightspeed and just expiriance a loss of WiFi over the weekend, after calling lightspeed today (Monday, had no WiFi since Saturday) they were very quick in making sure we were back up and running ASAP, I spoke to a lady called Georgia P and she went above and beyond!!! Was very polite, controlled the situation with ease and was very efficient! Can not thank lightspeed and Georgia p enough, that lady deserves a raise!

We have been a loyal customer for over 7 years, but our experience has taken a serious downturn. Our subscription costs suddenly increased by nearly 100% without any authorization from our side. When we requested to speak with our account manager, it took over a month just to get an email response. Even after deciding to leave the company, our account is still being charged.

This is unacceptable, and after years of loyalty, it’s disappointing to see such disregard for customers. There are far better software providers out there who value transparency and service.

AVOID LIGHTSPEED.

I've had and continue to have a terrible experience. I've used their service for over a year. The technical support is ineffective; far from helping you, they cause you more difficulties if you're lucky and they answer the phone. The fees are expensive, and I've been trying to cancel the service for months. They always make some excuse and continue to charge me every month. I have more to say, but I don't have enough space. In short, I don't recommend it. Save yourself the trouble.

After almost nine years of using the R series retail platform to house our stock and monitor our turnover, be absolutely aware that they are using dirty tactics to get you to switch from a user to a terminal user to physically process your transactions as well.

It is nothing short of a shakedown essentially charging you for a service until they make you exempt if they are unable to buy out or match your pre-existing agreement for your terminal charges.

With vague communications of a transaction change coming they will automatically take money from your account to that of your terminal provider.

The situation is now resolved and I'm happy with the outcome however be aware of the situation, J.

Very impressive product, Mark hand-held us very well through the whole set up process.

A superb POS which has changed our working lives for the better. Would highly recommend to any businesses in the hospitality sector. As the owner of a very busy gastropub in West Wales, I spent many hours researching the market and am delighted with our choice, from "soup to nuts" they deliver.

I have never seen company like this. Pathetic onboarding and they couldn't support it. No response of emails and phone calls. Hours invested on support calls to get onboarding.
Finally have to ask to cancel the contract and NO response to that either.

Transitioning both POS and stock management systems was always going to be a daunting task, but the Lightspeed team have made it actually quite enjoyable! From speed of responses to the wealth of (and ease of access to) support materials, we strongly feel we have made the right choice here. Still to 'go live', we can only speak at this stage to the quality of on-boarding and assistance as we ask the stupid questions, but we could not be more impressed - Simmone in particular has been a star, and gives the impression she has a real understanding of our needs. If the real-time experience is as good as that which we have had to date, then we can't wait to get started.

The EPOS system itself is incredible with amazing reporting and stock management that meets my every needs.
Payouts are made next working day which really aids our cashflow.
The set up was amazing with my account manager and onboarding team especially Sinmone Hines. Even though we weren't the easiest new customer for them, they helped us every step of the way.
I would definitely recommend this system to other wine bars and high volume venues.

I had a great onboarding process with Lightspeed. Simmone made the entire process very smooth and took the time to explain everything.

Very happy with LightSpeed and pleased to say that Simone she’s been so so helpful and always guide me trough all the proces. Even now if I have any enquiry she’s always there to help me and support me. Thank you :) x