I will just copy a message my Lightspeed account manager just sent me, over a dispute regarding price increase: "In Section 20.8, as I've screenshotted below, you'll see the clause stating we... Voir plus
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Lisez les avis des autres
I would like to thank Theo Tananakis who helped me set up my POS system, and back office. He went above and beyond, even assisting me over the weekend. He was extremely polite, patient, and helpful th... Voir plus
L'entreprise a répondu
The EPOS system itself is incredible with amazing reporting and stock management that meets my every needs. Payouts are made next working day which really aids our cashflow. The set up was amazing... Voir plus
L'entreprise a répondu
Myself (General Manager) along with the staff (users) are all completely thrilled with Lightspeed! The speed of response from your support teams, the usability of the software both back office and c... Voir plus
L'entreprise a répondu
3,7
Moyen
127 avis
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Recover from 1 star to 5
I had a week of nightmare with an incompetent Account manager that block my account even if I was overpaid.
I have been escalate the case and raise the concern, till I was transferred to a Success Customer Manager that truly listen and solve the case turning the bad experience in a solution.
Old review, 1 star: Asking constantly for more money, once paid they are playing around blocking the account.
Customer service not able to fix nothing from back office let u spend hours with no resault.
I was a customer for 5y, but now this software become an expensive useless joke.
Dear Kim, I have been contacted by Tom and we find out that I was wrongly double invoiced, Account (paid) blocked and no care from the Account Manager.
Are you proud of it?
No care showed, I will waiting for your CS specialist action.
31 août 2023
Avis spontané
Réponse de Lightspeed United Kingdom
Dear Alessandro,
Thank you for the time taken to write this review. Feedback is always welcome, as we're constantly focussing on providing our customers the best experience.
Of course we'd like to rectify the situation and I have asked one of my colleagues of the Customer Success team to reach out to you as soon as possible. You can also reach out to hospitality.cs@lightspeedhq.com and I'll make sure someone reaches out to you.
Once again, thank you!
Best regards,
Kim
Lightspeed are truly awful
If I could give 0 stars I would. Vend was very good but since being taken over by Lightspeed things are truly appalling. They put my epos bill up from £89 per month to £139 per month with no notice or explanation and now it seems they will do whatever they can to penalise me because I wont put my card processing through them. They have informed me that there will be "cost implications" if I don't go with them and these will kick in from the 1 September 2023 which gave me 6 weeks to decide what to do. When I asked what the penalty would be if I didn't process payments through them, they told me my monthly fee will go from £139 to £200! Their tactics are frankly bordering on criminal.
It now does not matter what Lightspeed have to say, I will be leaving them as I have no wish to deal with an organisation that employ bullying tactics when dealing with their paying customers. I would advise anyone looking at Lightspeed to STAY AWAY and look elsewhere. I am now in the position of having a very short timescale to find a new epos provider, migrate over and retrain staff. Lightspeeds behaviour is nothing short of shocking and they have zero integrity.
No doubt they will respond to this review by saying that they cant seem to trace my account. They seem to say this to anyone that leaves a negative review. They are a truly awful organisation.
EDIT 1 October 2023 - If I thought things could not get worse with Lightspeed I was wrong. It now transpires that the £200 will be on top of the £139 that I already pay. Absolutely criminal.
18 août 2023
Avis spontané
Réponse de Lightspeed United Kingdom
Dear Caroline,
Thank you for taking the time to share your feedback with us. It is never our intention to upset our customers, and I deeply regret that we fell short of your expectations.
At Lightspeed, we strive to provide our customers with a seamless experience from start to finish. Your satisfaction is very important to us, and I want to ensure that any issues you encountered are promptly addressed and resolved.
I will get in touch with you soon to discuss the matter further and find a suitable solution.
I appreciate your willingness to provide us with an opportunity to make things right. We look forward to hearing from you soon and working towards a resolution.
Best regards,
Anais
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