Lillevilla Avis 

229
•
TrustScore 4.5 sur 5

4,7

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Lisez les avis des autres

Noté 5 sur 5 étoiles

We are really enjoying our new cabin which was installed about 2 months ago. Installation was a breeze and the builders were polite and friendly. We live in a small terrace but there were no... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Efficiency. From the initial ordering and all questions asked, to the straightforward delivery and then to the construction with Kenny, a real craftsman, thorough and professional. Upon completion, re... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

We're very happy with each every aspect of our experience with Lillevilla. From sales, through delivery and installation. The process was efficient, ran to time and Lillevilla were available when we... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

We had our 6x3m building installed prior to Christmas. The installation team did a fantastic job and actually completed a day early, fuelled by bacon sarnies and strong coffee. The building comes wit... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Fourisseur de construction de jardin

Écrit par l'entreprise

Quality Log cabins designed and supplied from Finland installed throughout main land U.K.


Coordonnées de contact

4,7

Excellent

TrustScore 4.5 sur 5

229 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

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4,7

Tous les avis

(229)

27 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Log cabin install

Bought one of these at the Gardeners World Live show at the NEC in June 2025. Installed at the end of 2025 by Garden Building Specialists Ltd. Great job from start to finish even in the horrible weather! Polite, professional and efficient. Definitely recommend.

16 décembre 2025
Avis spontané
Logo de Lillevilla

Réponse de Lillevilla

Thank you so much for taking the time to leave such a lovely review. We’re delighted to hear that you’re happy with your purchase and the installation carried out by Garden Building Specialists Ltd. Installing in challenging weather is never ideal, so it’s great to know the team’s professionalism and efficiency still shone through. Thank you for recommending us, it really does mean a lot to the whole team.

Noté 5 sur 5 étoiles

Lillevilla, a fantastic product with great customer service.

We had our 6x3m building installed prior to Christmas. The installation team did a fantastic job and actually completed a day early, fuelled by bacon sarnies and strong coffee. The building comes with a tool shed and the entire structure is insulated, laminate flooring laid and adjustable door hinges. What a game changer. We cannot thank the entire team at Lillevilla enough. A great family run business who provide an excellent buying experience from start to finish.
James and Kathy Atkinson

24 novembre 2025
Avis spontané
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Réponse de Lillevilla

Thank you so much for your kind words! It was definitively the bacon sandwiches and coffees that motivated them to double down! We hope you enjoy your cabin for many years to come!

Noté 5 sur 5 étoiles

A first class service

I cannot praise too highly the service I received from the staff of Lillevilla Cabins. Great communication, seamless experience and they could not have done more for me. I would recommend them highly.

16 décembre 2025
Avis spontané
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Réponse de Lillevilla

Thank you so much for taking the time to leave us a review and for your kind words. What a Christmas present! We really do appreciate it. All the best - Lillevilla

Noté 5 sur 5 étoiles

High quality product

High quality product. Professional service and excellent installation service, quick and efficient

19 novembre 2025
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Réponse de Lillevilla

Thank you for your review, I will advise the team.
I know you will enjoy your building!

Noté 5 sur 5 étoiles

1st Class log cabin

I was recommended Lillevilla by a friend of mines and so glad I did.It was a seamless sequence from purchasing it to the 1st class tradesman /gentleman Kenny who built it for us. It has made a massive difference to our living space and couldn't recommend Lillevilla enough compared to the other company's who are slightly cheaper but not as professional or quality materials

3 novembre 2025
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Réponse de Lillevilla

Thank you so much for taking the time to leave us a review and your wonderful comments. We know you will enjoy your cabin for many years to come!

Noté 5 sur 5 étoiles

Delivered and installed brilliantly

Delivered and installed brilliantly. We had one issue with a window that was resolved so quickly

12 novembre 2025
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Réponse de Lillevilla

Thank you so much for you kind words! We are glad we were able to resolve the window issue quickly as well. We hope you enjoy your cabin for many years to come!

Noté 5 sur 5 étoiles

The Log Cabin was delivered on time as…

The Log Cabin was delivered on time as stated, and the the cabin was in stalled by your professional staff, very happy with the job all round, thank you great.

24 octobre 2025
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Réponse de Lillevilla

Thank you so much for your kind words! We hope you enjoy your cabin for many years to come!

Noté 5 sur 5 étoiles

new cabin arrived on the planned date…

new cabin arrived on the planned date ,well packed and was assembled 2 days later , The cabin assembly & quality is second to none . Sealing and painting took a few days but using the quality paint recommended wasn't a chore.I would recommend Lillevilla to anyone that wants a hassle free ,quality cabin at a great price.

13 octobre 2025
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Réponse de Lillevilla

Thank you so much for you kind words! We are so glad to hear you had such a positive and hassle free experience! Hopefully you will send us some pictures of your cabin? We hope you enjoy your cabin for many years to come.

Noté 5 sur 5 étoiles

Great customer service

I contacted the company with an enquiry regarding a replacement door handle set. An extremely helpful service advisor (Ben) replied promptly and sourced the correct handle set. This is being sent out, free of charge, as a goodwill gesture. Exemplary customer service, thank you.

28 octobre 2025
Avis spontané
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Réponse de Lillevilla

Thank you so much for your kind words! We will get the handle to you asap!

Noté 5 sur 5 étoiles

THE Lillevilla team have been great at…

THE Lillevilla team have been great at every step of the process of purchasing and installing the garden room - to the extent that we have had a double skinned structure installed - a first for Lillevila. We've been really happy with the installations team as well - and this build was a first for them . Just looking forward to getting it painted now - the Lancashire weather has stalled this for a few days.

16 octobre 2025
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Réponse de Lillevilla

Thank you so much for your kind words! We are thrilled you have had such a positive experience with us! Hopefully you will send some pictures when it is fully panted. We hope you enjoy your cabin for many years to come.

Noté 5 sur 5 étoiles

Just so you know what you’re getting…

Just so you know what you’re getting into, we spent £8000 in total on the cabin including fitting but an additional £4000 on a concrete base, paint, painting, flooring and electrics with other contractors.

Lillevilla also has a lot of useful tips on teething problems- after all this is dry virgin wood going into British weather. To our alarm we noticed the front door wouldn’t shut after the recent spell of cold wet weather but we found a video on you tube explaining how the hinges could be adjusted. It worked!

23 octobre 2025
Avis spontané
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Réponse de Lillevilla

Thanks for taking the time to leave us a review! We hope you enjoy your cabin.

Noté 5 sur 5 étoiles

Wow! Amazing service

Wow! Amazing service from start to finish.
Chloe in the sales department couldn’t be more helpful she walked us though the whole process.
The Lady that delivered the cabin was diligent and respectful of our property explained the whole process before unloading.
Finally Dan the cabin builder, the man is a machine! Had a work ethic which is rarely seen, his expertise in building the cabin was a pleasure to watch.

29 septembre 2025
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Réponse de Lillevilla

Thank you so much for your kind words! We are so happy to hear you have had such a positive experience! We hope you enjoy your cabin for many years to come!

Noté 3 sur 5 étoiles

Very disappointed and would not recommend

Brought a cabin in July 2024 , as instructed coated the inside and outside of the doors .
opening door started to have issues, not closing and unable to lock due to shrinking and bowing at the bottom .
Rang customer care and told that not their problem as I had not stained the inside and outside of the door the same colour , not under warranty.
This year, the door has got worse , now a 20 mm gap at the bottom of the door. Does not lock and now can not use the room as cold .
Spoke to customer care and sent hinge plates , after fitting 4 !! hinge now not even on the frame, and still not closing .
The quality of the door is very poor .
All I want is someone to come and look at it not keep telling me its not their problem after only 16 months
Very disappointed and would not recommend sadly

29 août 2025
Avis spontané
Noté 5 sur 5 étoiles

553 Log Cabin purchase

Staff are very friendly and knowledgeable. This made it an easy purchase. The Log Cabin is excellent quality and very sturdy. Excellent value as well. This was an great buy and looks very smart in my garden. Thank you.

15 août 2025
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Réponse de Lillevilla

Thank you so much for your kind words! We hope you enjoy your cabin for many years to come.

Noté 5 sur 5 étoiles

Pleasure doing business

Dealing with the company has been a pleasure and they have been informative throughout the whole process of ordering, and fulfilment. I would recommend this company for consideration. We are now anticipating the installation next.

26 août 2025
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Réponse de Lillevilla

Thank you so much for your 5-star review! We’re delighted to hear that your experience with us has been a pleasure and that you found our team informative throughout the process. Your recommendation means a great deal to us. We’re looking forward to the next stage and can’t wait to complete the installation for you. We hope you will enjoy your cabin for many years to come!

Noté 5 sur 5 étoiles

Overall very happy for a job well done.

Mark arrived promptly and did a very good job. Took great trouble to clean up nicely when he had finished. He completed the job in good time and left two very happy customers.

29 août 2025
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Réponse de Lillevilla

Thanks so much for taking the time to leave a review, we really appreciate it and were so glad to hear that you're happy with the installation. Enjoy your cabin :)

Noté 5 sur 5 étoiles

Great installation

Mark, our installer, worked tirelessly all day, in what was one of the hottest days of the summer! The cabin was great when he finished it and we benefitted from his knowledge and experience in how to look after and paint choice.

15 août 2025
Logo de Lillevilla

Réponse de Lillevilla

Thank you so much for your wonderful feedback! 🌟 We’re delighted to hear that you’re happy with your cabin and the installation. We hope you enjoy your cabin for many years to come, and don’t hesitate to reach out if you ever need anything.

Noté 5 sur 5 étoiles

From start to finish the staff have…

From start to finish the staff have been helpful and knowledgeable ensuring we get exactly what we wanted. The sales team were friendly and answered everything truthfully. We got the cabin quickly and it was built so fast and efficient. So amazing how quick it can be put up and ready to go. Thanks to everyone in the whole process, can't wait to get the finishing touches complete and start enjoying the peace.

28 juillet 2025
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Réponse de Lillevilla

Thank you so much for you kind review! We hope you enjoy your cabin for many years to come and look forward to seeing some pictures of it!

Noté 5 sur 5 étoiles

Super service 5*

Super professional build by just one expert who completed the job in one day
Advice and guidance was offered which was much appreciated
Highly recommend
Thank you for a top service

14 juillet 2025
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Réponse de Lillevilla

Thank you so much for your kind words and 5-star review! We're thrilled to hear you were happy with the build and that our expert was able to complete everything in a day. It's great to know the advice and guidance were helpful too — we always aim to go the extra mile. Your recommendation means a lot. Thanks again for choosing us! We hope your cabin for many years to come!

Noté 1 sur 5 étoiles

Floor rotting away because the flooring…

Floor rotting away because the flooring installation we paid for was not fitted properly. Off cuts used with large gaps . Floor unsafe now. Lillevilla full of excuses and won’t own up to their mistake. I can provide photographs of bad installation and hopes in the floor where it’s rotting away. Would not recommend this company. You don’t see them install the installation so are unaware that anything is wrong because the flooring is put down on top of which should be a fully insulated floor , and it’s only until years later when it starts to rot you are aware of the shoddy workmanship. They cut corners !

1 mars 2025
Avis spontané
Logo de Lillevilla

Réponse de Lillevilla

We’re sorry to hear you are unhappy, but we must address some of the points you have raised.

Our team has reviewed the condition of your cabin and the information you have provided. The most significant factor contributing to the deterioration of the flooring is the use of rubber matting, which you confirmed was laid across the floor. Rubber matting is not breathable and is known to trap moisture, particularly in timber structures, creating the perfect conditions for damp and rot over time. This is a common issue when such materials are used over wooden flooring, especially in a garden building that is now over 7 years old.

Despite this, we have offered to assist you by carrying out a full inspection and correcting any missing insulation beneath the floor free of charge.
To move forward, we have outlined two clear options:
1.You empty the cabin, and we will lift the remaining flooring, inspect the insulation, and correct any issues found at no cost to you. You would then supply and lay your own replacement flooring.
2.You empty the cabin, we carry out the same insulation inspection and correction free of charge, and if you purchase new flooring from us, we will also refit it.

We are committed to providing fair and reasonable solutions, but it’s important to recognise that the floor’s condition is not the result of poor workmanship, but of prolonged moisture exposure caused by external factors.

We remain ready to help if you wish to proceed with either of the options above.

The Lillevilla Team

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