We have been loyal LINK users for well over 7 years. The reason we have stayed loyal even when problems arose with the device was b/c customer service was top notch and always went above and beyond to... Voir plus
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It doesn’t charge right, constantly dies. It says it has a full charge and moments later it will die. Too expensive to be garbage. Reached out to the company for help or exchange for a working device... Voir plus
L'entreprise a répondu
The support team is great if you're looking to make new friends. However... for some reason I can not get a solid wifi connection thru Spectrum and as a result, the link-my-pet is absolutely useless.... Voir plus
L'entreprise a répondu
We LOVE Link for our shih tzu - Anytime we're out I feel comfortable knowing it has GPS tracking, we use the LED light on our nighttime walks around the neighborhood (it's so much brighter than I thou... Voir plus
À propos de l'entreprise
À propos de Link My Pet
Écrit par l'entreprise
Link GPS Smart Tracker for Dogs
The ultimate device for dog lovers. LINK is the only dog tracker you’ll ever need with the fastest and most accurate GPS tracking and much more.
- Location Tracking
- Activity Monitoring
- Temperature
- Light
- Records
Coordonnées de contact
Belfort Road 4887, 32256, Jacksonville, Etats-Unis
- 866-303-1876
- support@linkmypet.com
- linkmypet.com
2,7
Bas
195 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
N'a pas répondu aux avis négatifs
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I never received my order - updated
I never received my order. First email, sent two weeks post-order, was not answered until I submitted a second email, four weeks post-order. Issue remains unresolved but is pending.
Update 10/23 - Issue finally fixed & I received the product. Updated to three stars.
11 octobre 2019
Avis spontané
Réponse de Link My Pet
We did receive a message at the end of day Friday and submitted an inquiry to the warehouse then. One of our product support specialists will be reaching out to you directly as soon as we have your updated shipping information!
The App and collar do not work well
The App and collar do not work well. My dog would be laying beside me and link collar/app would repeatedly indicate the dog was out side the boundaries then indicate he was back in the boundaries. There was never even an hour span that it worked correctly. When I ordered the collar the wrong size collar was sent. The company would not exchange the collar for the right size until I subscribed to service, even though they accidentally sent the wrong size. Overall the service and performance are unacceptable.
11 octobre 2019
Avis spontané
Réponse de Link My Pet
Our team apologizes that you were unable to use the Link systems as they were intended with the original devices. If you are interested in seeing the improvements that have been made with the new ownership team and the Link Plus, our product support department would be more than happy to speak with you!
The link GPS connection doesn’t not…
The link GPS connection doesn’t not work well at my mountain home and gives inaccurate info!
11 octobre 2019
Avis spontané
Réponse de Link My Pet
Unfortunately there are some areas where cellular service does limit the capabilities of the Link system. We definitely appreciate you continuing to work with us and your helpfulness with the diagnostic process!
A bit spotty..it will tell me my pup is…
A bit spotty..it will tell me my pup is away when i will know for a fact he’s inside the house. I also feel the battery dies fairly quickly. For the cost of the unit and the monthly subscription I feel this should be a lot more consistent.
11 octobre 2019
Avis spontané
Réponse de Link My Pet
Thank you so much for the review so that our product support department could asses your Link system. An agent will be in touch today to help address the location inconsistencies so that you can use the Link system with the reliability that you deserve!
Units are large and a pain to remove…
Units are large and a pain to remove from their case. Combine this with the 2-3 days worth of battery life and it gets old quick. I'm within my 90 day product guarantee and likely to send both units back. Not a fan after using another brand with a smaller size and better battery life.
11 octobre 2019
Avis spontané
Réponse de Link My Pet
Our apologies that you haven't been satisfied with your initial Link experience! One of our product support specialists will be in contact with you today to see what can be done to improve your experience and discuss the alternative carriers for ease of use.
excellent customer service and new…
excellent customer service and new updates work great!
11 octobre 2019
Avis spontané
Réponse de Link My Pet
It is always a privilege to work with you to make sure the Link systems are working well for your girls! We're happy you are enjoying the updates and look forward to hearing from you again!
Should not of purchased
I received the link collar a few weeks ago, however it doesn’t stay charged for long and for someone who has a 14 yr pup that really doesn’t do anything but sleep all day - it just isn’t worth it the expense. I’m not even sure if I can return it. I think if it did stay charged for more than a couple hours I would of reconsidered.
11 octobre 2019
Avis spontané
Réponse de Link My Pet
Thank you for bringing your battery life issue to our attention. A product support specialist will be reaching out so you can work together towards a resolution!
Great product
Great product. Now I can be relaxed to know that my pup is safe.
11 octobre 2019
Avis spontané
Réponse de Link My Pet
We are so happy to be able to provide that extra layer of security and peace of mind for you!
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