LiveMoor Avis 

370
•
TrustScore 4 sur 5

3,8

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

Ordered over the weekend by regular delivery, arrived on Tuesday promptly in the time slot assigned. Packaged neatly with each individual item in a plastic covering. Product can be clearly seen... Voir plus

Noté 3 sur 5 étoiles

It was a prety standard experience so to speak. Only thing was that when I tried to reclaim a £5 discount for my 1st order they directed me towards the fine print of the promo where it said it only... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

ordered two items, one was never delivered and no response to multiple email and phone call attempts and never received a refund. my brother even went to the address in person and there was no-one the... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I placed an order of 4 mm irrigation water pipe at LiveMoor, as no one was doing a delivery within a day or two. As I had never used their services so was a bit apprehensive if the product would arri... Voir plus

À propos de l'entreprise

  1. Magasin de scrapbooking
  2. Jardin
  3. Magasin d'ameublement et de décoration

Écrit par l'entreprise

LiveMoor supply a huge range of products for home and garden at the best possible prices. We value customer service above all and we do our absolute best to give our customers the service they desire and deserve. Today's world is a one of convenience. Everyone wants everything, at any time, everywhere. We live busy lives and time is a valuable commodity – it’s the one thing we would all like more of. We believe in making time for the things that matter: for family, for friends, for the things we truly love. We value quality over quantity, inspiration over aspiration, and creativity over conformity. For us, quality time is time well spent. We also believe that together we can all help to make the world a better place. We want to help make a difference through the things we make, the materials we source, and the community we create. That’s why we only supply sustainably sourced products and use low impact packaging wherever possible. If you’ve bought anything from LiveMoor and taken the time to make something you love, then you’ve contributed to our cause. Now is the time to craft your own future. Founded in 2014, and situated in a beautiful area on the southern edge of Dartmoor National Park in Devon - hence the name LiveMoor, we wanted to provide crafters with high quality, affordable arts & craft materials. Whether you craft for fun or professionally, whatever your motivation, as a LiveMoor customer, you expect the highest quality of products at the best possible prices, backed up by a large dose of good old-fashioned customer service. And that's exactly what we strive to deliver.


Coordonnées de contact

3,8

Bien

TrustScore 4 sur 5

370 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 88 % de ses avis négatifs

Répond généralement dans un délai de 2 semaines

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3,8

Tous les avis

(370)

93 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Good service

Bought beeswax. Best price on internet and delivered promptly. Would use them again

31 juillet 2026
Avis spontané
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Réponse de LiveMoor

Thanks. We look forward to seeing you again!

Noté 1 sur 5 étoiles

Awful, avoid at all costs

ordered two items, one was never delivered and no response to multiple email and phone call attempts and never received a refund. my brother even went to the address in person and there was no-one there. shocking 'customer service'. Avoid at all costs

30 avril 2026
Avis spontané
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Réponse de LiveMoor

Did you have the right address. There is someone in the office 9-5 Monday to Friday and 9-12 on a Saturday. We are more than happy to resolve issues on the rare occasions where they happen.

Noté 5 sur 5 étoiles

Cube outside table cover.

Ordered outside Livivo cube table cover which was delivered in less than 2 day. Great service. Thank you.

30 juillet 2026
Avis spontané
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Réponse de LiveMoor

Fantastic- so glad to hear it. Thanks.

Noté 5 sur 5 étoiles

I was very pleased with this company with this company

I had no issues with this company. I ordered 2 garden troughs in a dark green colour. They were exactly as described A good price and arrived in a few days. I was very pleased all round and will possibly order 2 more troughs.

11 juin 2026
Avis spontané
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Réponse de LiveMoor

Thanks Penny. So happy to hear this.

Noté 5 sur 5 étoiles

Highly recommended

Livemoor has an easy-to-use website offering branded quality products at very good prices. Great communications during the ordering and delivery process and when I had a query about delivery, it was dealt with quickly and professionally by the Livemoor team.
Thoroughly recommended!

14 mai 2026
Avis spontané
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Réponse de LiveMoor

Thanks Chris. Appreciate the review.

Noté 5 sur 5 étoiles

Surprisingly good service

I was in desperate need of some lily beetle spray from my garden, and my usual place didn't have any left. I found it hard to source somewhere else and came across this company that had it in stock.
I looked at trustpilot, like I always do with new companies, and had doubts about making an order due to the amount of bad reviews.
I can honestly say though, that I'm really glad I took a chance on this company. My lilies are going to be pest free this summer. The delivery time was fine, only a few days after ordering, it wasn't late and it was packaged well.

30 avril 2026
Avis spontané
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Réponse de LiveMoor

Hi Sarah. I’m so glad to hear you were happy with the service you received. This is what we strive to deliver for all our customers and I really appreciate you taking the time to leave a positive review as this really helps our business! All the best. Tim

Noté 5 sur 5 étoiles

Don’t be swayed by negative reviews

I recently purchased from this company for the first time. Honest opinion? The delivery was not the quickest BUT overall the range of products, price and, in my experience, the customer service were second to none. Yes, indeed, give this company a chance and don’t just be swayed by the negative reviews. I truly believe that most people would be very quick to leave negative reviews over petty things whereas if they are happy, they don’t bother to praise. I would definitely buy from them again.

20 avril 2026
Avis spontané
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Réponse de LiveMoor

Hi Catherine. Thank you so much for your positive review. I agree that the majority of people do not leave positive reviews- although we still have 95% positive on Trustpilot- their algorithm just makes it look worse than it is 😬. Again thanks for taking the time to leave a review and I hope to be able to impress you further in the future. Tim

Noté 5 sur 5 étoiles

Improving store - give them a chance.

This is an updated review. LiveMoor did correct their original poor service following contact and have delivered my item. I do understand that they have experienced an unexpected rise in demand for their products which they could not cope with, so everything suffered, including their customer communication. However, I do know that they are putting things in place to correct this. Give them a chance is probably the message here.

23 avril 2026
Avis spontané
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Réponse de LiveMoor

Thank you for your positive review. I’m glad you gave us a chance to prove the reviews here are not fully reflective of our business. Tim

Noté 5 sur 5 étoiles

Ordered 25 kilo's of high quality…

Ordered 25 kilo's of high quality beeswax, it arrived on time and in excellent condition. I am very pleased with my order and I received excellent communication as well I will definitely return.

23 avril 2026
Avis spontané
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Réponse de LiveMoor

Thanks Michelle. We look forward to your next order. Tim

Noté 5 sur 5 étoiles

Used Livemoor for a long time for…

Used Livemoor for a long time for candle wax. Slightly more expensive than direct from manufacturer but delivery service 10 times better. Realise they have had some issues recently which have been acknowledged and are being remedied. The overall review rating simply does not reflect how long this company has been providing excellent service with 5 star reviews.

22 avril 2026
Avis spontané
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Réponse de LiveMoor

Thanks so much for your review, your orders and your continued support. Tim

Noté 1 sur 5 étoiles

Terrible service

Never sent my order luckily PayPal reimbursed me

12 avril 2026
Avis spontané
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Réponse de LiveMoor

Please contact us at info@livemoor.co.uk and we will be happy to help.

Noté 5 sur 5 étoiles

We have used Livemoor for over 5 years…

We have used Livemoor for over 5 years and everything always turns up next day and without any hassle, often bailing us out at short notice with items that help us keep our production runs going. The main items we buy are waxes and citric acid.

Always great quality, speedy delivery and emails which keep you informed that is on the way.

7 avril 2026
Avis spontané
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Réponse de LiveMoor

Thanks for your positive review Danny. All the best. Tim

Noté 1 sur 5 étoiles

Leave this Company well alone

Ordered a Miracle-gro product via Amazon and delivery was expected on a Friday.
Waited in all day - no sign.
Emailed Company and rang but no reply.
Delivery was 2 x days later. ( they are not available weekends ).
Eventually got a reply 5 x days later
apologising.
NOT A COMPANY THAT IS FIT FOR PURPOSE!!!.

10 avril 2026
Avis spontané
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Réponse de LiveMoor

I am really sorry to hear you have had issues with your order. Please can you email me tim@livemoor.co.uk and I will do my very best to get this resolved for you.

Noté 1 sur 5 étoiles

After my post on March the 20th.

After my post on March the 20th.
Today they had the audacity to send me an email informing me that the product is now in stock.
Beggars to belief this company. No sorry or explanation.
Obviously they work with online orders via the likes of Amazon. If you order directly dont hold your breath. They won't see my orders anymore.

16 avril 2026
Avis spontané
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Réponse de LiveMoor

Hi - I am really sorry to hear you have had issues with your order and then received and email saying it is in stock. These emails are automated sales emails. Please can you email me tim@livemoor.co.uk and I will get this resolved.

Noté 1 sur 5 étoiles

Items did not turn up…

Bought a couple of bird boxes but never turned up, they didn't even have the courtesy to reply to my 3 emails asking when they will be delivered. Thankfully I used PP to pay for them so I will be refunded,l

15 avril 2026
Avis spontané
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Réponse de LiveMoor

I am really sorry to hear you have had issues with your order. Please can you email me tim@livemoor.co.uk and I will get this resolved.

Noté 1 sur 5 étoiles

Non delivery

We ordered 5 tins of culprinol and still not received. Tried to contact the company by email and left voice message but no response. The tracking number says item is in transit but no delivery and no communication. Please avoid, trying to get a refund.

28 mars 2026
Avis spontané
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Réponse de LiveMoor

I am really sorry to hear you have had issues with your order. Please can you email me tim@livemoor.co.uk and I will get this resolved. We will ALWAYS refund any orders where there has been damage or items have been lost in transit.

Noté 1 sur 5 étoiles

⭐☆☆☆☆ (1 star) No communication

No communication, avoid
I placed an order (No. 180368) on 29th March 2026 for 3 × Vanish Oxi Action Upholstery and Carpet Cleaner, and £27.41 was taken from my account immediately. The delivery option selected was Tracked 48, yet I have received no dispatch confirmation or any update on my order.
Since placing the order, I have sent two emails and left a voicemail, but have received no response whatsoever. The complete lack of communication is unacceptable, especially after taking payment.
At this point, I have no confidence that my order is being processed. If I do not receive an update or dispatch confirmation immediately, I will be seeking a full refund.
Based on my experience, I would strongly advise others to avoid.

3 avril 2026
Avis spontané
Logo de LiveMoor

Réponse de LiveMoor

I am really sorry to hear you have had issues with your order. Please can you email me tim@livemoor.co.uk and I will get this resolved.

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