I used Liverpool auto care for the first time and took 2 Kia EV2 to have front and rear dashcams fitted. Both cars had the dashcams fitted perfectly with a neat and tidy finish. You wouldn't kno... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I've used Liverpool Auto-care, who are based in Bootle manytimes, it's fantastic to see that their standards haven't dropped. On this occasion, they installed a Wolfbox rear view camera/dash cam and... Voir plus
L'entreprise a répondu
Brilliant service from start to finish. Dash cam email enquiry Monday, all questions answered very fast and efficiently. Booked in Wednesday, nice warm welcome, car straight in as promised. Excellent... Voir plus
L'entreprise a répondu
On the off chance of getting my car's Air con fixed at 15:35 on 10/7/25, the hottest day of the year so far. Straight into a pleasant welcome and immediate "We'll take a look at that now". Advised the... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
AUTOMOTIVE ELECTRICIANS & DIAGNOSTIC SPECIALISTS
Coordonnées de contact
Unit 13 Maritime Enterprise Park, L20 4DY, BOOTLE, Royaume-Uni
- 0151 459 4400
- Info@liverpoolautocare.co.uk
- liverpoolautocare.co.uk
4,6
Excellent
77 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Excellent service
Excellent service, really knowledgeable.
Lewis is very fair in pricing and honest, we use auto care regularly and would never go anywhere else!
5 septembre 2025
Avis spontané
Réponse de Liverpool Auto Care
Thank you for your kind words. We’re delighted to hear that you value our service and expertise, and that Lewis has made such a positive impression with his honesty and fair pricing.
We truly appreciate your continued support and look forward to taking care of your vehicle for many years to come.
Thank you for choosing Liverpool Auto Care.
AVOID AT ALL COSTS
AVOID AT ALL COSTS! Sadly there is no way to give 0 stars. Had my car towed to this garage on the recommendation of another garage who advised they could fix electrical issues, which the rescue company employee presumed was the possible problem. I have never used them before and will not be using them again. I was charged £180 for the car to have a diagnostic and according to the receipt that’s 2 charges for 2 diagnostics. I was informed that there was wiring that needed to be fixed and paid £45 for this, so £225 in total, which I had no problem with if it was going to fix the issue. I had the same issue a couple of weeks prior where the clutch would not engage to start the car and recovery company had suggested it was the clutch sensor which was the issue, and error cleared to start car. I used the car twice after collecting from this garage and was told it was fixed, and on the second time of use it wouldn’t start again with the same error showing. I was seen by a recovery company technician who completed a diagnostic and advised it was the clutch sensor, he got the car started by clearing the error codes. I advised him about the problem “being fixed” and what I had paid for! His words were “you’ve been taken for a ride”. He saw no evidence of any wiring repair and suspects, just like he did, that the error was cleared and the car restarted and I was sent on my way. I was however informed by the garage if it happened again I may need a new sensor (really???). I was also informed I required new breaks and discs, and a new tyre as I had a slow puncture. As I couldn’t get to pick the car up before they were due to close I agreed for the breaks, discs and tyre to be replaced which was a further £600 plus. So after breaking down again and receiving this information I called to complain to the garage and find out what wire was repaired exactly. Receptionist took my complaint and advised the technician would call me to go through this further with me. She had offered for me to return so they could fix it and replace sensor and I wouldn’t have to pay for another diagnostic (well I had already paid for 2), but I would need to pay for the new part. I was called back and although it wasn’t the technician who had worked solely on my car he was involved. He couldn’t apologise enough and advised that they had fixed the prong that was on the sensor as they would prefer to repair a part than replace it to keep costs down for their customers, however this was never explained before and I wasn’t given the option to replace it. This issue is apparently a well known fault with Vauxhall Astra’s so replacing the part would be the only solution to this problem. I was told I would receive a call back for the price of the replacement part and to book me in for my return… this was almost a week ago and I’m still waiting. I have however gone elsewhere and had the part replaced. I have been given the old part and there is no way for the prong to be replaced. Unless they have a magic wand I’m not aware of, there is no way for the prong to be taken off the part so couldn’t have been replaced, as confirmed by the new garage I used. Also, although the tyre appeared to have been replaced I continue to have a slow puncture/PSI reducing daily.
So appears I’ve been lied to, charged for services I’ve not received and a promise to rectify which has never materialised.
30 juillet 2025
Avis spontané
Réponse de Liverpool Auto Care
Hello Karen,
We are sorry to hear you feel disappointed with your experience at Liverpool Auto Care. We take all feedback seriously and would like to address the points you’ve raised.
Your vehicle was recovered to us with a non-start fault. As standard practice for electrical issues, we carried out a diagnostic procedure to identify any stored or current faults. We would like to clarify that you were only charged for one diagnostic — the invoice shows a single diagnostic fee, not two.
Following testing, our technician identified damage to the connector/prong at the clutch sensor. As is standard, we aim to re-secure connections with components in order to keep customer costs lower than replacing parts unnecessarily. This was carried out in good faith and at a much lower cost than immediate sensor replacement. We also advised you that if the issue reoccurred, the next step would be sensor replacement — which is common with this known fault.
We apologise that we did not get back to you sooner with the cost of the part required. It is currently holiday season and our team is smaller than usual, but this should not have delayed our follow-up with you.
It was offered for you to return the vehicle to us for the part replacement, with no further diagnostic charges, but we understand you chose to have this work completed elsewhere before we could assist.
Regarding the brakes, discs, and tyre — these items were discussed and authorised before work was carried out. If you are experiencing a slow puncture on the replaced tyre, we would be happy to inspect it under our parts and labour warranty.
We absolutely do not condone any form of dishonesty and will gladly review any evidence you have so that we can investigate further with the technician involved. If you could provide us with a copy of the report from the other garage along with the replaced part, we will re-check and respond formally.
Please contact us directly on info@liverpoolautocare.co.uk so we can resolve this matter as quickly as possible.
Liverpool Auto Care
Professional, friendly service all around
On the off chance of getting my car's Air con fixed at 15:35 on 10/7/25, the hottest day of the year so far. Straight into a pleasant welcome and immediate "We'll take a look at that now". Advised the price of re-gas (very competitive), if required or a full diagnosis of any issue there and then. 25/30 mins left left with Air con re-gassed, no leaks or problems found. Absolutely brilliant, friendly and professional service from start to finish.
10 juillet 2025
Avis spontané
Réponse de Liverpool Auto Care
Thank you for your fantastic feedback. We’re delighted to hear that your experience — from the warm welcome to the quick and thorough service — was so positive. It’s great to know your air con was re-gassed efficiently and that our team could provide friendly, professional support throughout.
We truly appreciate your kind words and look forward to helping you with any future vehicle needs.
Thank you for choosing Liverpool Auto Care.
Amazing experience
Amazing experience at Liverpool auto care, fixed my car at a fraction of the cost after being almost ripped off by Nissan.
25 avril 2025
Avis spontané
Réponse de Liverpool Auto Care
Thank you for your feedback. We’re thrilled to hear that you had a positive experience with us and that we could provide an effective solution at a fair price.
We appreciate your trust in us and look forward to assisting you with any future vehicle needs.
Thank you for choosing Liverpool Auto Care.
Positive experience
I was given a full breakdown of the costs involved and the work that would be done to investigate/rectify the issue with my vehicle’s air conditioning. The work was done on the date arranged and I was contacted promptly when complete. Only reason I haven’t given five stars is I need some time to pass to confirm no leaks present. A very professional and competent company that I would recommend.
16 mai 2025
Avis spontané
Réponse de Liverpool Auto Care
Thank you for your thoughtful feedback. We’re glad to hear that you found our service professional and clear, and that communication throughout the process met your expectations.
We completely understand your caution in waiting to confirm there are no leaks, and we’re confident everything has been addressed. We truly appreciate your recommendation and look forward to assisting you with any future vehicle needs.
Thank you for choosing Liverpool Auto Care.
Great service would highly recommend
After 2 months of trying to find someone who could fix a software issue with my car and being let down I found Liverpool Autocare online. They booked my car in and fixed the issue the same day . Great service , friendly and helpful staff I can’t recommend them enough.
13 mai 2025
Avis spontané
Réponse de Liverpool Auto Care
Thank you for your kind feedback. We’re delighted to hear that we could resolve your car’s software issue quickly and provide a positive experience after such a long search.
It’s wonderful to know that our team’s friendly and helpful service made a difference. We truly appreciate your recommendation and look forward to assisting you with any future vehicle needs.
Thank you for choosing Liverpool Auto Care.
Really good to deal with
Really good to deal with. Friendly and professional. Went through options with me and got the work done to a high standard and on time for the MOT. Would use again.
25 avril 2025
Avis spontané
Réponse de Liverpool Auto Care
Thank you for your feedback. We’re glad to hear that you found our team friendly and professional, and that the work was completed to a high standard and on time for your MOT.
We truly appreciate your support and look forward to assisting you again in the future.
Thank you for choosing Liverpool Auto Care.
Brilliant service from start to finish
Brilliant service from start to finish. Dash cam email enquiry Monday, all questions answered very fast and efficiently. Booked in Wednesday, nice warm welcome, car straight in as promised. Excellent fitting, car left clean and tidy. I supplied dash cam, no issue. Great price. Highly recommended. Brilliant customer service.
9 avril 2025
Avis spontané
Réponse de Liverpool Auto Care
Thank you for your fantastic feedback. We’re thrilled to hear that your experience — from your initial enquiry to the dash cam fitting — was smooth and efficient. It’s great to know our team could provide a warm welcome, excellent service, and leave your car clean and tidy.
We truly appreciate your recommendation and look forward to assisting you with any future vehicle needs.
Thank you for choosing Liverpool Auto Care.
Really great people at Liverpool Auto…
Really great people at Liverpool Auto Care, they fixed my reverse camera after another company did a bad job, 5 star service, I can highly recommend.
25 mars 2025
Avis spontané
Réponse de Liverpool Auto Care
Thank you for your feedback. We’re delighted to hear that we could resolve your reverse camera issue and provide a service you’re happy with.
We truly appreciate your recommendation and look forward to assisting you with any future vehicle needs.
Thank you for choosing Liverpool Auto Care.
Incredible service 5 Stars
I had a repair on my mild hybrid car that needed some electrical reprogramming which my mechanic couldn’t do. It got taken to a specialist and then an Audi specialist wouldn’t take it on. There were estimates of thousands for the job. The time it was off the road run to nearly a month. I was given Liverpool Auto Care’s details and Lewis said to bring it in the next day. He reprogrammed it straight away and had me back on the road at an incredible price. The thing that impressed me was he was prepared to have a look at it when others wouldn’t. I can’t recommend Lewis and his staff enough. 5 Stars
12 mars 2025
Avis spontané
Réponse de Liverpool Auto Care
Thank you for your fantastic feedback. We’re thrilled to hear that we could help get your mild hybrid back on the road quickly and at a fair price, especially when others were unable to assist.
It’s wonderful to know that our team’s willingness to take on the challenge and provide effective solutions made such a positive impression. We truly appreciate your recommendation and look forward to assisting you with any future vehicle needs.
Thank you for choosing Liverpool Auto Care.
Excellent service Heidi who served us…
Excellent service Heidi who served us lovely lady polite very professional staff brilliant great place above and beyond would recommend
17 mars 2025
Avis spontané
Réponse de Liverpool Auto Care
Thank you for your kind feedback. We’re delighted to hear that Heidi provided such a professional and friendly service, and that your experience with our team exceeded expectations.
We truly appreciate your recommendation and look forward to assisting you again in the future.
Thank you for choosing Liverpool Auto Care.
More than fair
Booked car in for diagnostic tests with intention of repair under Warranty. Multiple faults identified, but require Volvo main dealer software to fully diagnose; so no charge, and referred me to Volvo main dealer, which is fair enough.
Nonetheless they appear to have cured one of the faults, but still no charge.
12 mars 2025
Avis spontané
Réponse de Liverpool Auto Care
Thank you for your feedback. We’re glad we could assist with the diagnostic tests and identify the issues with your vehicle. It’s always our aim to provide fair and transparent service, which includes referring you to the main dealer when specialist software is required.
We’re pleased that we could help resolve one of the faults and appreciate your acknowledgment of our approach. We look forward to assisting you with any future vehicle needs.
Thank you for choosing Liverpool Auto Care.
Great service
Just had from dash cam fitted, reasonable price, clean and professional service, lovely staff. Recommend Liverpool Auto Care for you car electrics / alarms / dash cams.
21 février 2025
Avis spontané
Réponse de Liverpool Auto Care
Thank you for your kind feedback. We’re delighted to hear that you found our dash cam fitting service professional, clean, and reasonably priced, and that our team provided a positive experience.
We truly appreciate your recommendation and look forward to assisting you with any future car electrics, alarms, or dash cam needs.
Thank you for choosing Liverpool Auto Care.
I took my 1972 rover p6 classic car in…
I took my 1972 rover p6 classic car in for some electrical work various issues with it being an old car. From the moment I took it in I was impressed with how they looked after my car which means a lot to me the staff are extremely polite and looked after me and my car. I was advised to update some connections on this old car which makes perfect sense and I am grateful for the honesty. I am very happy with the price for the work I cannot fault them at all so I will be using these guys for all my electrical issues in future and I am happy to advise my fellow classic car owners to give them a go thanks guys see you all soon best regards Ricky
7 février 2025
Avis spontané
Réponse de Liverpool Auto Care
Thank you Ricky for your wonderful review, We are very pleased you are happy with the service you have received with us here at Liverpool Auto Care and we thoroughly enjoyed working on your beautiful classic vehicle. We are very much looking forward to seeing you again soon.
Kindest Regards
LAC Team
Efficient service at a reasonable cost
Efficient service at a reasonable cost. Excellent customer service experience 👍
5 février 2025
Avis spontané
Réponse de Liverpool Auto Care
Thank you for taking the time to leave us this great review, We are very pleased you are happy with the service you received here with us at Liverpool Auto Care. We hope you entrust us with your vehicle again in the future. we are always here if your require our services again.
Kindest Regards
LAC Team
Upon speaking to the staff
Upon speaking to the staff, I found a readiness to listen to the issues with the vehicles.
the repairs was carried out efficiently and the staff where extremely personable
29 janvier 2025
Avis spontané
Réponse de Liverpool Auto Care
Thank you for your Lovely Review, We are very grateful you have taken the time to leave us one. We are very pleased you are happy with the service you received here with us and you know where we are if your require our services in the future.
Kindest Regards
LAC Team
Very helpful staff
Very helpful staff, i turned up on day without an appointment, car was still ready for collection by 1.00pm. Part needs to be ordered to complete repair but i was kept informed the whole process.
One of the mechanics came out and showed me how to temporary solve the problem if it happened again before the part on back order arrived
22 janvier 2025
Avis spontané
Réponse de Liverpool Auto Care
Thank you for your Lovely Review, We are very grateful you have taken the time to leave us one. We are very pleased you are happy with the service you received here with us and we are looking forward to seeing you again for the installation once your part arrives.
Kindest Regards
LAC Team
LAC are great people to work with…
LAC are great people to work with ,professional, friendly and provide a great service,keep you up to date as to what the problem is . Our company use these and do a great job so this is why I highly recommend them.
Once again many thanks
15 janvier 2025
Avis spontané
Réponse de Liverpool Auto Care
Thank you for your Lovely Review, We are very grateful you have taken the time to leave us one. We are very pleased you are happy with the service you received here with us and you know where we are if your require our services in the future.
Kindest Regards
LAC Team
Fantastic customer service
Fantastic customer service from start to finish.
Reception staff efficient & informed.
The technical talked me through the works upon collection.
Very happy, would recommend & would return if needed.
10 janvier 2025
Avis spontané
Réponse de Liverpool Auto Care
Thank you for your kind Review, We are very grateful you have taken the time to leave us one. We are very pleased you are happy with the service you received here with us and you know where we are if your require our services in the future.
Kindest Regards
LAC Team
Electric Jaguar Fault
Had a problem with my electric Jag - was quoted stupid money from the main dealership and when I took it to Liverpool Auto Care they identified the problem and repaired it the very next day for a fraction of the cost.
Highly Recommend
8 janvier 2025
Avis spontané
Réponse de Liverpool Auto Care
Thank you for your Lovely Review, We are very grateful you have taken the time to leave us one. We are very pleased you are happy with the service you received here with us and you know where we are if your require our services in the future.
Kindest Regards
LAC Team
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.