Very friendly and helpful staff in the branch we visited. Easy ordering process and dealt with our request to add another item to our order and have it all delivered on the same day quickly and effic... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementAlbert Bygrave Retail Park, North Orbital Road, AL2 1DL St Albans, England, GB
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Lisez les avis des autres
Having ordered some swatches online we decided we needed to visit a loaf ‘shack’ to confirm our thoughts and have a sit on our potential sofa purchase. On arrival Ellen took us under her wing and help... Voir plus
L'entreprise a répondu
The whole experience was fabulous. The showroom is so lovely with water and snacks, the staff were attentive making sure you knew they were there but giving you space to look and not feel rushed or cr... Voir plus
L'entreprise a répondu
Unbelievable incompetence placing a simple order. I opted for finance, applied and deposit taken from my account. I subsequently realised finance numbers were wrong as Loaf failed to do basic... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de meubles
- Magasin de meubles de chambre à coucher
- Accessoires de meubles
- Magasin d'ameublement et de décoration
- Magasin de meubles de salon
- Magasin de canapés
À propos de Loaf - St Albans
Écrit par l'entreprise
Welcome to our Laid-Back World!
We make ridiculously comfy sofas and beds and lovely laid-back homewares to help people lead happier, more relaxed lives. We're champions of comfort and craftsmanship and use old-school know-how to make our wares. In fact, all our sofas and upholstered beds are made right here in Blighty. We've got a choice of over 150 kicked back colours across nine feel-good fabrics. You can help yourself to free swatches on our website. Don't forget to swing by one of our slowrooms to rest-test our range or give our team of Loafers a call, we're always happy to help.
NEW ARRIVALS SWATCHES SLOWROOMSLoaf
Écrit par l'entreprise
Coordonnées de contact
Albert Bygrave Retail Park, North Orbital Road, AL2 1DL, St Albans, England, Royaume-Uni
- 02031418300
4,6
Excellent
130 avis
Demande des avis aux clients
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A répondu à 97 % de ses avis négatifs
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Very friendly and helpful staff in the…
Very friendly and helpful staff in the branch we visited. Easy ordering process and dealt with our request to add another item to our order and have it all delivered on the same day quickly and efficiently.
8 juillet 2026
Réponse de Loaf - St Albans
Thank you for the review, happy to hear the shack team looked after your needs so well. Best regards Julie
Réponse de Loaf - St Albans
Good morning Kristine, thank you for the kind 5* review. Julie
Unbelievable incompetence placing simple order
Unbelievable incompetence placing a simple order. I opted for finance, applied and deposit taken from my account. I subsequently realised finance numbers were wrong as Loaf failed to do basic maths when applying the discount.
It has taken numerous calls to Loaf and their finance partner V12 Finance to try to get this resolved with still no solution, Loaf say they cancelled the agreement, V12 say they have not received instructions to cancel meanwhile they have my money and sofa order cancelled.
A week later no resolution and stuck in cycle of calling/emailing each company to get this resolved. I hope someone in Loaf senior management reads this and can fix this and address internal processes dealing with simple issues like this!
Extremely disappointing experience !!
28 juin 2026
Réponse de Loaf - St Albans
Hi Nadeem,
I am sorry to hear you have faced issues with the V12 Finance process.
I can see that our team are actively investigating this with our accounts team and will be in contact soon.
Thank you,
Fraser
Very helpful
Very helpful. Lovely showroom. Enjoyed choosing our new sofas in Loaf St Albans. Can’t wait to see them.
23 juin 2026
Réponse de Loaf - St Albans
Hello Rachel,
Thank you for the review!
Happy to hear you enjoyed your visit to our St Albans Shack.
We hope to see you again soon.
Thank you,
This company is shockingly bad
This company is shockingly bad.
After spending over £3500 on a sofa bed, the mattress needed replacing due to such poor quality. They would not assist me. The customer service team are not helpful, very robotic.
18 juin 2026
Avis spontané
Réponse de Loaf - St Albans
Good morning,
we are very sorry to hear you have had an issue with your sofa bed mattress.
We can look into this further if you let me have your order number,
Many thanks in advance
Julie
Ellen made the whole experience…
Ellen made the whole experience effortless
I can’t recommend Loaf highly enough, and a huge part of that is down to Ellen. From the moment I walked in, she was attentive, friendly, and incredibly patient. She took her time walking me through the different sofas, talking me through the choices, fabrics, and colours without ever making me feel rushed.
What really stood out was how genuinely welcoming she was — she made me feel completely at home and turned what could have been an overwhelming decision into something relaxed and enjoyable. She clearly knows the products inside out and was happy to answer all my questions.
The store itself is beautiful too — well laid out, with a fantastic range of choices that cater to all different tastes and styles. Browsing it felt like a pleasure rather than a chore.
Overall, an outstanding experience from start to finish. If you’re thinking of visiting Loaf, ask for Ellen. You won’t be disappointed!
6 juin 2026
Avis spontané
Réponse de Loaf - St Albans
Hi Mo Zog,
Thank you for your review.
We’re so pleased to hear Ellen made the whole experience effortless and enjoyable for you. It’s lovely to know her knowledge, patience, and friendly approach helped make choosing your sofa feel relaxed and comfortable. We’ll be sure to pass your kind feedback on to her.
Warm regards
Cynthia
The whole experience was fabulous
The whole experience was fabulous. The showroom is so lovely with water and snacks, the staff were attentive making sure you knew they were there but giving you space to look and not feel rushed or crowded. We did a lot of loafing! We were served by Siri to purchase our sofas and she couldn’t have been more helpful. We wouldn’t hesitate to recommend them.
31 mai 2026
Avis spontané
Réponse de Loaf - St Albans
Hi Joanne,
Thank you for such a lovely review.
We’re thrilled to hear you had such a fabulous experience in our showroom and that you were able to enjoy a proper bit of loafing whilst browsing. It’s great to know the team struck the right balance of being attentive whilst still giving you space to relax and explore.
We’ll be sure to pass your lovely comments on to Siri as well she’ll be delighted to hear how helpful she was during your purchase.
Thank you again for your recommendation and we hope you absolutely love your new sofas.
Warm regards
Cynthia
Very knowledgeable and friendly staff…
Very knowledgeable and friendly staff didn’t feel pressured
29 mai 2026
Réponse de Loaf - St Albans
Hi Jo,
Thank you for your kind review.
We’re delighted to hear you found the team knowledgeable and friendly and that you felt comfortable and relaxed throughout your visit with no pressure.
That’s exactly the experience we always hope to provide.
Warm regards
Cynthia
Lovely staff and store
Lovely staff which was bright and airy and really easy to try all the sofas. Able to try all the available sofas in many different colours and fabrics. Very welcoming and helpful staff especially Ellen!!
24 mai 2026
Avis spontané
Réponse de Loaf - St Albans
Thank you so much for your wonderful review!
We are so pleased to hear you enjoyed your visit to our Shack and found it such a welcoming, bright, and relaxed space to explore all of our sofas, fabrics, and colours.
It’s especially lovely to hear your kind comments about Ellen - we will be sure to pass this feedback on to her, and we know she’ll be delighted to hear she made such a positive impression 😊
We hope to see you again soon and that you enjoy many cosy moments with Loaf!
- Jack
We love the sofa
We love the sofa, it is perfect for us, and we enjoyed our experience buying it with Loaf. I had not realised that Loaf provided such a good service, or sold such good sofas!
15 mai 2026
Réponse de Loaf - St Albans
Hi Primrose,
Thank you for your wonderful review.
We’re so pleased to hear you love your sofa and enjoyed your experience shopping with us. It’s lovely to know the service and quality exceeded your expectations.
Warm regards
Cynthia
Great team in the show room in St…
Great team in the show room in St Albans, really helpful. The products are amazing, whilst expensive the quality is great and so comfortable and above all else they look fantastic.
17 mai 2026
Réponse de Loaf - St Albans
Hi Steven,
Thank you for the 5 star review!
Pleased to hear you love our products, we hope to see you in the St Albans Shack again.
Thank you,
Sav.
The salesperson in store was brilliant
The salesperson in store was brilliant, 5stars for her. 2 stars off for making me do my own admin for the finance application!
11 mai 2026
Réponse de Loaf - St Albans
Hi Miss Vittoria,
Thank you for your review.
We’re so pleased to hear you had such a positive experience with our salesperson in store and that they were so helpful throughout your visit. We also appreciate your feedback regarding the finance application process and understand this may have felt frustrating.
Warm regards
Cynthia
Very helpful staff in store providing…
Very helpful staff in store providing practical advice, and ordering online was seemless.
6 mai 2026
Réponse de Loaf - St Albans
Hi Robbie,
Thank you for your review.
We’re so pleased to hear the team in store were able to provide helpful and practical advice, and that you found the online ordering process seamless too.
Warm regards
Cynthia
Excellent Sales Experience with Siri
Excellent Sales Experience with Siri. She was knowledgeable, understood the brief straight away, and when my out of her way to help - ordered the sofa n the showroom same day. Recommended.
26 avril 2026
Réponse de Loaf - St Albans
Hello Mr F.
Thank you so much for the review!
We will pass your kind words over to Siri.
We hope you enjoy your order.
Thank you,
Sav.
The two delivery man Ben and Kayman…
The two delivery man Ben and Kayman were extremely helpful , kind and professional. They were extremely exceeded our expectations.
20 avril 2026
Avis spontané
Réponse de Loaf - St Albans
Hi Anita,
Thank you for your review.
We’re so pleased to hear that Ben and Kayman provided such a helpful, kind, and professional delivery experience. It’s wonderful to know they exceeded your expectations.
Warm regards,
Cynthia
Great service from Josh and Dominika!
15 avril 2026
Réponse de Loaf - St Albans
Hi Sharmini,
Thank you for your review.
We’re so pleased to hear you received great service from Josh and Dominika. We’ll be sure to pass your kind feedback on to them.
Warm regards,
Cynthia
Siri provided brilliant support and…
Siri provided brilliant support and advice. Not too pushy and really helped us with our decision
6 avril 2026
Avis spontané
Réponse de Loaf - St Albans
Hello Mark,
Thank you for the kind Review!
We are happy to hear that Siri made your experience at the Shack so positive.
Thank you,
Sav.
We were served by Siri who was very…
We were served by Siri who was very helpful in choosing our sofas and cushions, she took the time to display what they would look like together and never made us feel rushed. Great experience.
2 avril 2026
Avis spontané
Réponse de Loaf - St Albans
Hi there,
Thank you for your review.
We’re so pleased to hear you had a great experience with Siri! It’s lovely to know she took the time to help you visualise your sofa and cushion choices and made the whole process feel relaxed and unhurried.
We hope you love your new pieces when they arrive!
Warm regards
Cynthia
Réponse de Loaf - St Albans
Hi Julie,
Thank you for your review.
We’re so pleased to hear you found the service clear and helpful that’s exactly what we aim for.
Warm regards
Cynthia
The sales staff at the Loaf Shack St…
The sales staff at the Loaf Shack St Albans were lovely, the manager in particular was so helpful
29 mars 2026
Réponse de Loaf - St Albans
Thank you for such kind words. We’re so pleased you had a great visit to our St Albans Shack.
It’s especially nice to hear the manager made a difference, we’ll make sure that’s passed on to them.
We hope to see you again soon.
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