We are a BIG fan of Lola cupcakes. They are very innovative and bold with their flavors and none of the flavors ever disappointed us. Thery are located very conviniently at underground stations for me... Voir plus
Établissement
Changer d'établissementTicket Hall (next to visitor centre), Liverpool Street Underground Station, EC2M 7PP London, GB
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Absolutely love the cupcakes! I buy frequently now, a mix of vegan and non vegan, for my family. All delicious! It’s difficult to choose! Any flavour is delicious! Very polite , pleasant and profe... Voir plus
Slow service and therefore missed my train. Cake not kept chilled which was not communicated and collection was later afternoon so the cake had been left all day. Decor was ok, slightly disappointing... Voir plus
L'entreprise a répondu
The cake was absolutely delicious! I purchased a chocolate fudge cake from Lola’s cupcakes and all the guests at the party commented how tasty, moist and full of flavour it was. Thanks so much. W... Voir plus
À propos de l'entreprise
- Magasin de gâteaux
- Boulangerie
- Boutique de cupcakes
- Service de commande de repas en ligne
- Service à emporter
- Pâtissier spécialisé dans les gâteaux de mariage
À propos de Lola's - Lola's LiverPool St
Écrit par l'entreprise
Shop Cakes
Shop Cupcakes
Shop Brownies
Nationwide Delivery
Contact Us
Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London!
Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today.
We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem!
Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.
Lola's - Let's Celebrate !
Écrit par l'entreprise
- Hand baking delicious cupcakes & cakes since 2006
- Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you
Our Promise
Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's Cupcakes, so please get in touch if you have any concerns or recommendations.
Coordonnées de contact
Ticket Hall (next to visitor centre), Liverpool Street Underground Station, EC2M 7PP, London, Royaume-Uni
- +44203 966 8927
4,5
Excellent
188 avis
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This cake was beautifully made and…
This cake was beautifully made and tasted lovely.... The photo cake was fantastic for our non verbal daughter - who absolutely enjoyed her birthday
9 avril 2024
Beautiful cakes
Beautiful cakes , excellent everything especially the limited edition Raspberry and Rose cupcake, it would be lovely if it was available all year round !
Helpful staff and swift service 👌🏾
12 avril 2024
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Customer service was terrible and when…
Customer service was terrible and when I asked questions they did not know the answers.
18 avril 2024
Réponse de Lola's - Lola's LiverPool St
Hello,
Thank you for taking time to share your feedback with us.
I am so sorry to hear you felt the customer service across at our Liverpool Street branch was not as it should have been.
I will be sure to pass the feedback onto team and area managers to ensure all they can review this and see that necessary changes can be made to make sure our customer service is received at the highest levels.
If you would like to discuss this further, please email us as hello@lolascupcakes.com
Best wishes,
It was a little on the small side for…
It was a little on the small side for the price and unfortunately the unique taste was not there
I won't be ordering again
5 mars 2024
Good experience in general
Good experience in general. However, I had ordered cupcakes for an event that was pushed back by a week (due to unexpected circumstances) and was not able to cancel/modify the order as I had passed the policy timeframe for it. A real shame because the cupcakes looked really cute. We still had them a week later and they were still good though! Everyone was happy.
7 mars 2024
Cupcakes were delicious
Cupcakes were delicious. Ease of ordering and delivery was excellent.
Would definitely order from company again.
26 mars 2024
Absolutely blown away - 10/10
I ordered a cake for a Maternity Leave send-off party at work. The ordering and delivery process was seamless, which was a great start! The reaction of everyone to the flavour and quality of the cake, however, was OUTSTANDING. There were so many comments about just how moist and flavoursome the cake was, and how beautifully decorated. I will definitely order from Lola's again.
19 mars 2024
My order was extremely soggy and looked…
My order was extremely soggy and looked absolutely knackered. I picked it up from liverpool st thinking it would be fresh but the macarons were all soggy and fell off by the time i was home. The lady did not even sticker the box to keep the box sealed.
It looked like the cupcakes had been waiting in there for a week and we ended up throwing a few away. Bad quality
14 mars 2024
Réponse de Lola's - Lola's LiverPool St
Hello,
We apologise sincerely for the disappointment you experienced with your recent collection from our Liverpool St. branch. Ensuring the freshness and quality of our products is of utmost importance to us, and it's disheartening to learn that your cupcakes did not meet our usual standards.
We regret any inconvenience caused by the lack of sealing on the box and the condition of the macarons upon your arrival home. We do leave our cakes unsealed for our staff to check your order before accepting it from our drivers to make sure all is okay. Your feedback is invaluable to us, and we will be investigating this matter internally to prevent such issues from occurring in the future.
We would love to help you further with this and hopefully find a way to make this up to you. If you have any pictures of the cake or any further information could you please send us an email at hello@lolascupcakes.com
Once again, we apologise for any inconvenience caused, and we appreciate your understanding and patience as we work to improve our services.
Warm regards,
Macy
Don’t get the cakes delivered, collect them from the shop!
I didn’t get the cakes delivered as they always come out dry from the van - I went to collect them and they were definitely tastier than when they are delivered. They stay moist for abit longer when you collect them from the shop somehow!
9 mars 2024
Sprinkles of delight on my vanilla cupcake
I love the vanilla cupcakes and this time I treated myself to one with sprinkles. I enjoyed the crunch. It was a well deserved treat in the morning and I couldn’t wait till after lunch, I ate it as soon as I got in to the office. The staff are always friendly and helpful at Liverpool Street station.
15 mars 2024
I have ordered 12 cupcakes to celebrate…
I have ordered 12 cupcakes to celebrate the international women's day. Cupcakes where fresh and delicious, available for collection just after 3pm. I would totally recommend!
6 mars 2024
Delicious and reliable…
Lola's cupcakes are not only delicious but the presentation is fantastic and the customer service is great. We get all our cakes from Lola's from birthday cakes to big occasions.
25 février 2024
Really great people
Really great people. No hassle delicious cakes and cupcakes for a work presentation.
5 mars 2024
Absolutely amazing!
Absolutely amazing!
Easy ordering process and collection.
And Devine cupcakes
21 février 2024
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