Excellent service and an excellent gender reveal cake. It was delicious and very well presented. It looked even better in real life than in the photos. I’m so glad we went with Lola’s and will definit... Voir plus
Établissement
Changer d'établissementSelfridges & Co, Bullring Shopping Centre, B5 4BP Birmingham, GB
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Lisez les avis des autres
The best cakes ever! We are long time lovers of Lola’s and chose them for our wedding cake - it was absolutely stunning and we had so many compliments on how nice it tasted! A special thank you to t... Voir plus
I had my favourite red velvet cake for my birthday and it was so delicious. I usually get the cupcakes which are a 10/10 and sometimes when you have a larger version, it’s not quite the same but this... Voir plus
Great cakes, never disappoint, we get them for all the family birthdays. My only quibble is that the delivery charges are high. The delivery service is good when we've used it (you can also pick up at... Voir plus
À propos de l'entreprise
- Magasin de gâteaux
- Boulangerie
- Boutique de cupcakes
- Service de commande de repas en ligne
- Service à emporter
- Pâtissier spécialisé dans les gâteaux de mariage
À propos de Lola's - Lola's Selfridges Birmingham
Écrit par l'entreprise
Shop Cakes
Shop Cupcakes
Shop Brownies
Nationwide Delivery
Contact Us
Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London!
Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today.
We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem!
Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.
Lola's - Let's Celebrate !
Écrit par l'entreprise
- Hand baking delicious cupcakes & cakes since 2006
- Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you
Our Promise
Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's Cupcakes, so please get in touch if you have any concerns or recommendations.
Coordonnées de contact
Selfridges & Co, Bullring Shopping Centre, B5 4BP, Birmingham, Royaume-Uni
- +44121 643 2004
4,6
Excellent
847 avis
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Excellent service and an excellent…
Excellent service and an excellent gender reveal cake. It was delicious and very well presented. It looked even better in real life than in the photos. I’m so glad we went with Lola’s and will definitely be using them again!
18 août 2026
Love Lola’s cakes- absolutely…
Love Lola’s cakes- absolutely delicious, especially the birthday cake!!!
9 août 2026
I had a lovely red velvet cake on my…
I had a lovely red velvet cake on my birthday treat to London, unfortunately my birthday was the next day, so I wasn’t allowed my birthday cake, I had to get it with my points, I don’t live near London or a Lola’s I only buy from London when I come there so I wasn’t allowed a bit disappointed x
8 août 2026
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Both cupcakes I purchased were smushed…
Both cupcakes I purchased were smushed and one was a birthday cupcake
30 juillet 2026
Réponse de Lola's - Lola's Selfridges Birmingham
Hello Sapna,
Thank you for taking the time to leave your feedback about your recent visit in store with us.
I am sorry to hear that your cupcakes were smushed/damaged. Our cupcakes are very fragile and our teams in store are trained to handle and package these appropriately in boxes made specifically for its size, so we are sorry they were not in perfect condition.
We do apologise that this experience fell short of our usual standards and will be sure to log this directly with the store.
If you would like to discuss your feedback further with our team directly please do reach out to us directly at hello@lolascupcakes.com so we can assist you further with this.
I ordered a astronaut cake in chocolate…
I ordered a astronaut cake in chocolate flavour. The outlook design was absolutely beautiful however, I was really disappointed with the taste. The cake had a burnt flavour, which made it unpleasant to eat. Unfortunately, none of us enjoyed it.
22 juillet 2026
Réponse de Lola's - Lola's Selfridges Birmingham
Hello,
Thank you for your feedback.
We're truly sorry to hear that the taste of the chocolate cake did not meet your expectations and that you found it to have a burnt flavor.
Our cakes are always prepared fresh using high quality ingredients to ensure the best experience and it does not sound up to our standers.
We appreciate you bringing this to our attention.
I will be in touch shortly via email to discuss this in more detail.
Best wishes,
Marta
Staff courteous and helpful
13 juillet 2026
Love the cupcakes by Lola's cake the…
Love the cupcakes by Lola's cake the purity and quality they offer their customers is absolutely amazing.
13 juillet 2026
Everything was great all round
Ordering was very quick and simple, as a last minute order it was fulfilled quickly and correctly. Cake tasted amazing with lots and lots of compliments, highly recommend.
20 juillet 2026
Yummy Cakes
Delicious cakes. One of my favourites is Velvet cake. Highly recommend.
22 juillet 2026
Avis spontané
The best cakes ever
The best cakes ever! We are long time lovers of Lola’s and chose them for our wedding cake - it was absolutely stunning and we had so many compliments on how nice it tasted! A special thank you to the team at Lola’s Birmingham for helping us load the cake and 10 boxes of cupcakes into the car to get home safely- the staff were so helpful and polite.
Thank you Lola’s for making the best cakes ever and for making our day so special!
19 juillet 2026
Great service, but I could ask about my loyalty points.
The service was excellent; the only improvement would be if I were asked about my loyalty or rewards program. I have never been asked, despite purchasing cakes and birthday cakes from you for years. Occasionally, I forget to remind the person assisting me to add my points.
9 juillet 2026
Amazing cakes
My most favourite cakes in the UK. Always fresh and tasty. I highly recommend their blackforest and red velvet flavours.
15 juillet 2026
Super lovely very softer and sweet ❤️
9 juillet 2026
Excellent cakes as always
Excellent cakes as always. Easy to book cake on-line and collect a few days later.
30 juin 2026
The best cakes!!
I had my favourite red velvet cake for my birthday and it was so delicious. I usually get the cupcakes which are a 10/10 and sometimes when you have a larger version, it’s not quite the same but this was very moist and delicious. It was slightly sweeter due to the extra layers but was still amazing. The staff member was so lovely, personable and professional and made us feel very welcome. Will always go to Lola’s for our cakes!
20 juin 2026
Great taste as usual delivered when…
Great taste as usual delivered when said in very secure packaging- My daughter loved her cake it is one of her Favourites chocolate and Rasberry 😋
22 juin 2026
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