Lola's - Lola's Selfridges Birmingham Avis 

857
TrustScore 4.5 sur 5

4,6

Selfridges & Co, Bullring Shopping Centre, B5 4BP Birmingham, GB


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Lisez les avis des autres

Noté 5 sur 5 étoiles

Delicious cakes delivered as promised for a special birthday. A big thank you, everybody loved them. I will be ordering again

Noté 5 sur 5 étoiles

Excellent service and an excellent gender reveal cake. It was delicious and very well presented. It looked even better in real life than in the photos. I’m so glad we went with Lola’s and will definit... Voir plus

Noté 5 sur 5 étoiles

The best cakes ever! We are long time lovers of Lola’s and chose them for our wedding cake - it was absolutely stunning and we had so many compliments on how nice it tasted! A special thank you to t... Voir plus

Noté 4 sur 5 étoiles

Great cakes, never disappoint, we get them for all the family birthdays. My only quibble is that the delivery charges are high. The delivery service is good when we've used it (you can also pick up at... Voir plus


À propos de l'entreprise

  1. Magasin de gâteaux
  2. Boulangerie
  3. Boutique de cupcakes
  4. Service de commande de repas en ligne
  5. Service à emporter
  6. Pâtissier spécialisé dans les gâteaux de mariage

À propos de Lola's - Lola's Selfridges Birmingham

Écrit par l'entreprise

Shop Cakes Shop Cupcakes Shop Brownies Nationwide Delivery Contact Us Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London! Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today. We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem! Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.

Lola's - Let's Celebrate !

Écrit par l'entreprise

Hand baking delicious cupcakes & cakes since 2006
Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you

Our Promise

Finest ingredients, passionate bakers, handcrafted cupcakes.

Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's Cupcakes, so please get in touch if you have any concerns or recommendations.

Coordonnées de contact

  • Selfridges & Co, Bullring Shopping Centre, B5 4BP, Birmingham, Royaume-Uni

  • +44121 643 2004

4,6

Excellent

TrustScore 4.5 sur 5

857 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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4,6

Tous les avis

(857)

5 860 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

The best birthday cakes I’ve ever had

The best birthday cakes I’ve ever had! I needed to buy a special birthday cake quite last minute, and found Lola’s could turn that around within 2 days. I wasn’t expecting much due to the speed. When I collected in Birmingham Selfridges, the staff member showed me the cake before packaging it up into a beautiful sturdy box and bag. It was THE softest chocolate cake I’ve ever had, everyone loved it! The ganache was insane, loved that it wasn’t too sweet so we could enjoy it without it being sickly. It looked and tasted handmade and not commercially produced at all. I ordered my own red velvet birthday cake a week later which was on point again. Lola’s will 100% be my go-to.

24 mars 2026
Noté 5 sur 5 étoiles

Very tasty cake

Very tasty cake. Collection was easy. Cake looked stunning and fed the right amount of people.
Only gripe is the limited stores for collection outside of London.

21 mars 2026
Noté 5 sur 5 étoiles

60th Birthday Surprise

ordered for my friends surprise 60th Birthday. Guests were very impressed, Cake looked beautiful and tasted delicious. Recommend Lola's.

15 mars 2026
Noté 2 sur 5 étoiles

I specifically ordered a small cake

I specifically ordered a small cake, however the cake I received appears to be the wrong size. This was disappointing, as the cake was intended for a particular occasion and the size did not meet my expectations.

8 mars 2026
Logo de Lola's - Lola's Selfridges Birmingham

Réponse de Lola's - Lola's Selfridges Birmingham

Hello,

Thank you for letting us know your cake appeared to be incorrect.

I am so sorry that your cake appeared to be the wrong size, we do have many checks in our bakery to try to prevent this happening.

I will email you shortly to ask for photos so we can investigate this further.

Best wishes,

Alice

Noté 4 sur 5 étoiles

I like the taste of Lola’s cupcakes and…

I like the taste of Lola’s cupcakes and the vegan options too. I went to the Solihull branch a few times recently and had a good service however the last time the wrong brownie was packed as the lady was answering a call when packing mine. I would order again.

23 février 2026
Noté 5 sur 5 étoiles

Amazing fantastic service!!

Amazing fantastic service!!
Fast order process and delivery within a 4 days! Perfect for last minute moments.

Great taste! Everyone enjoyed the chocolate cake. Cake design is true to what picture!

1 mars 2026
Noté 5 sur 5 étoiles

So easy to book online

So easy to book online, cake came from refrigerated van with box and proper bag to carry it. Most importantly there wasn’t a drop left, everybody loved it. Would definitely recommend and use again.

27 février 2026
Noté 5 sur 5 étoiles

Absolutely amazing

Absolutely amazing — I’ve never had anything quite like it.

Not overly sweet or too fresh, and the cake itself was beautifully moist.

It was decorated exactly as shown in the advertised picture.

The birthday boy wasn’t a fan, but we the parents thoroughly enjoyed it and would happily purchase again.

Ordering was simple and very easy to navigate.

29 janvier 2026
Noté 1 sur 5 étoiles

Celebration bow cake

Really disappointed with this cake. It was very dry and stodgy, not at all what we expected for a celebration cake. On top of that, the writing was incorrect — an L was written and then changed into a T, which was very noticeable and looked messy. For the price paid, we expected much better quality and attention to detail.

24 janvier 2026
Logo de Lola's - Lola's Selfridges Birmingham

Réponse de Lola's - Lola's Selfridges Birmingham

Hello,

Thank you for taking the time to give us your feedback.

I am very sorry for the disappointment experienced on this occasion. This of course does not sound as per our usual high standard for our cakes.

I can assure you all orders are baked and prepared fresh for the date of delivery/collection.

We would of course like to understand your feedback further and I will be in touch with you via email shortly to discuss the issues the further.

Kind regards,

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