London Diamonds Official Avis 

From start to finish, this has been one of the most wonderful online shopping experiences I’ve ever had. The team behind this shop truly go above and beyond in every way.

The service was nothing short of outstanding — professional, warm, and incredibly attentive. Communication was seamless, with clear updates, thoughtful responses, and genuine care throughout the entire process. I never once felt out of the loop, and every question I had was answered with patience and expertise.

Most importantly, the engagement ring itself is absolutely stunning — beautifully crafted, high quality, and even more breathtaking in person than I could have imagined.

What could have been a stressful process felt instead like a joyful and memorable experience. It’s clear that this business genuinely cares about its customers and takes real pride in what they do.

I cannot recommend them highly enough. If you’re looking for an engagement ring with amazing craftsmanship and equally amazing service, this is the place to go. 💍✨

After my fiancé purchased my engagement ring from LD in 2024 and he had told me how brilliant the service/smooth the process was (as well as how stunning/well made the ring is), I knew I wanted my wedding band to also made by LD.

I discussed what I wanted with James who came up with a bespoke design for my wedding ring and sent through for my approval within a couple of days! My ring arrived today and I couldn’t be happier! It’s absolutely beautiful and exactly what I wanted. The whole process was seamless. Always had quick, knowledgeable responses to any questions I had and just overall great customer service. Would 100% recommend to anybody looking to purchase, LD are the best in the business!!

This was my first purchase from LD but I’m already planning my next one. Communication was excellent, the ring is beautiful and the packaging/presentation was an unexpected bonus. One very happy wife on her birthday thanks to LD!

James looked after me and made the process super simple. Response times were very quick and they were very attentive to any questions I would have.

Amazing service from start to finish, kept in touch throughout the whole process and couldn’t be any more helpful.

Thanks again!

From first contact the experience with LD has been excellent. The ring I had asked for was a bit different to others but there was no problem at all in making it happen. Responses were quick and updates were regular which help make it a comfortable and pleasant experience. Would highly recommend LD to anyone. My partner was over the moon with the ring also.

The journey started way back in July and you made everything so easy from start to finish, bringing my idea to life. I proposed on Christmas Eve and she hasn’t taken her eyes off the ring since - couldn’t be happier! 🤍💍✨

Stunning, beautiful rings - I have an engagement band, wedding band and eternity ring from LD bought over the course of 6 years.
Truly amazing customer service - when they say lifetime guarantee, they mean it. I’ve had my rings re-sized and repaired when I’ve been clumsy and it hasn’t cost me a penny.
Everyone I’ve spoken to at LD is always polite and professional.
I have already recommended LD to friends who have gone on to be customers and wouldn’t hesitate to recommend them in the future

Excellent service. James and his team are responsive. My eternity ring lost a diamond and it got sorted quickly, with no fuss. Excellent communication with regards to when I was getting my ring back. Would highly recommend!

Have now bought a ring and earrings from London Diamonds. Their products are stunning but what stands out is the exceptional customer service. Ordered late for Christmas and they not only got my earrings to me on time, they upgraded them too!

I have been a fan and a customer of LD for a number of years. I kindly asked James for some advice on a diamond necklace which was 14K yellow gold, which I wanted dipped in 18K due to some tarnish. James kindly offered some advice and agreed to help me with my request. The drop off appointment was so efficient and had the necklace back in a couple of weeks. I couldn’t be more happier and James was kind enough to not to take any £ which was very generous. I can’t fault LD, they are honest, reliable and trustworthy. It makes me heart smile to know that there are good people in the world who don’t rip off customers!!

Amazing customer service. Sent my engagement ring back to be resized, reshaped and cleaned with a very tight deadline. My ring was returned within a week and more sparkly than ever.

Just want to start and say thank you James.. Great customer service from start to finish. Could not ask for any more. Absolutely amazing…..

Brought an engagement ring for my now fiancé, James helped me right from the start answering all my questions around designing and what would work best, timings, prices all the questions you have will be answered and replied to in a very quick time frame.

I was kept upto date with every detail that was going on during the making of the ring. It was made and delivered within the time frame. The ring looks absolutely amazing just how I wanted it to be, I can’t thank James enough for the help he gave me and I can’t thank the team and London diamonds enough for their hard work and time to make the ring.

My fiancé couldn’t be happier she is over the moon with the ring, so thanks again and we will for sure be back in the near future. I wouldn’t go anywhere else.

Thanks D & M

I recently lost a diamond in my ring and was heartbroken. I contacted London Diamonds straight away and got it shipped back to them the same day. 10 days later, my ring has arrived back looking brand new. Service has been 10/10 and I’m so glad my partner chose this company over anywhere else. Thank you again xxx

I wanted a special ring for my 60th birthday.From my initial contact with James via WhatsApp, he immediately helped me with all my questions and also arranged a bespoke matching ring which was all sent to me prior to making with a CAD drawing. He was in constant contact and then his colleague Miranda took over liaising with my husband to sort payments out. The rings are absolutely stunning and the service was outstanding. I would 100% recommend London Diamonds to anyone thinking about ordering a special ring. 5 star service. Thank you from us both for creating a very special gift. (Claire Marsh)

The process from start to finish was amazing, very helpful with ideas and communication throughout and brought to life the perfect engagement ring that I had envisioned. My fiancée absolutely loves it. Would highly recommend the London Diamonds team.

Such an impeccable service from Miranda at London Diamonds and of course a gorgeous trilogy ring that exceeded my expectations.
I cannot recommend enough x

Honestly the best customer service you can get. More than 5*
My daughter lost one of my earring backs for my diamond earrings which I brought from London Diamonds back in November 2020 (5 yrs ago). They asked me to send the earrings to them so they could make sure that the right back was given.
From them receiving the package, to them sending me my package back it has been less than a week! They have sent me 3, so now I have a back up pair. This is all complementary which is outstanding.
I’m always recommending the company to people who mention they are interested in getting themselves some jewellery.
London Diamonds always has their customers interest at heart!!

Amazing customers services, They got our wedding bands and my wives engagement designs perfect! I honestly couldn’t recommend them enough. We had an unfortunate freak event where my wife’s ring was Squashed whilst being away on holiday, LD managed to save the ring and bring it back to life making it look brand new with there life time guarantee! 5 stars

This company provided me with THE best service imaginable, from helping me overcome my date error and rescuing the situation. They went above and beyond what I needed. Miranda took care of the situation with full professionalism.