London Grocery Avis 897

I placed an order and then I received an email that it was damaged and they cannot send it like that. After a week I asked when can I expect my order and 2-3 days later they replied that because of the things going on in europe their shipments are delayed once they have it they gonna send it. Another 2 weeks passed and I emailed them I’d like to cancel the order and get a refund. It’s been 2 days no answer. I have to go to my bank and get my money back probably. Terrible customer service!

Ordered 9 jelly coconuts. They were late and after being alerted by DPD they had perished and thrown out I was told to contact London grocery about it. No reply in several days. Goodbye £50.00. After reading other reviews on this company I’m not surprised this has happened. Thankfully I didn’t spend more. Buyer beware!

I bought London Grocery product through a major American online site starting with A and ending with N (I tried leaving a review on their site but it seems you are not allowed to state the reasons why you are dissatisfied ...wokeness gone mad)
The product from London grocery did not arrive and when I asked the question of them they more or less said ....its a delivery problem ,not ours ,get in touch with the delivery Company!! ..I wont buy from this Company again and I suggest go elsewhere if you want groceries online.

I had the same experience as a lot of others. Order didn't arrive, extremely hard to engage them in any communication, claimed refund via my credit card.
I will not be using them again.

I've been ordering fruits from those company, whenever fruits are rotten or hard, they have always replaced it. But back in January, I ordered Durian, Rambutan, Mangosteen and fresh whole coconut juice. Durian was good but the rest were hard to open and off. I was promised a refund but till date no joy.

Think this is a scam company, I’m so annoyed. No delivery, no way of contacting them & no refund 🤬

100% scam
Don’t wasted money. No delivery, no response at all 😡

Terrible company. We asked for Seville Oranges and they sent us mouldy pink sweet oranges which were extremely overpriced. Refused to refund us and claimed we could make marmalade with sweet oranges. Avoid this company

If i would give zero star that is what i would give them. I bought cocoa yams and ginger. They sent both less than i paid for. I contacted them straight away through whatsapp number but no response. Sent them email same no response. Tried to call their 0800 number i could not reach to anyone. Even now i write this i have not heard any respose. Very disapointed. I feel cheated and robbed. Will i ever shop from them again? No no no. Can I recormend them? A million no.

I ordered groceries in December - they didn’t arrive - I asked for a refund - I have had many emails promising a refund which has not been issued - I am astonished this company is still operating as many reviewers have said they have not received refunds - surely Trading Standards have to get involved. They are meant to protect us from rogue traders.

I've ordered some products - but ad the end not all of them been delivered. After emailed them no answer for several weeks, no refund.

I am extremely disappointed with my experience. I waited nearly a month for my order, and after requesting a refund, I have now been waiting almost another month without receiving my money. Despite being told that the refund would be processed shortly, no funds have been credited to my account.
The lack of communication and excessive delay are unacceptable. I expect businesses to take responsibility and handle refunds promptly. Unfortunately, this has not been the case here.

Do Not Order you have been warned this is a complete scam ! He will take your money then not deliver promise refunds which are never paid had to get charge back from bank. I will be reporting to trading standards too this guy should not be permitted to run a scam business.

We are extremely disappointed with our recent order (Order #64764).

The lamb brains were poorly packaged in foam trays wrapped in foil instead of proper plastic containers, which caused them to arrive squashed and completely unusable.

On top of that, the bones were delivered as two large, uncut pieces. They should have been cut in half, as it is not reasonable to expect customers to cut through thick bones at home. This made them impossible to use.

The overall quality, packaging, and preparation were unacceptable. This was our first time ordering from this company, and unfortunately, it will also be our last.

We would not recommend buying from them.

Absolutely dreadful!!! Do not order from this company, refunds takes forever and communication is absolutely vile! I’m so angry with this company and STILL sitting on no response !

I ordered veg in December for Christmas - it was not delivered - they informed me at the last minute on 23rd Dec they would not deliver. I was promised a refund. It is now February and despite many many emails I still have not received a refund. Do not use this company. I wish I had read the other reviews saying exactly same thing.

Rotten, out of date, meat delivered five days late. The smell opening the box was putrid & hideous.
Ordered well in advance (16th Dec) for a Christmas Eve delivery.
Both courier (DPD) and this supplier apologised- yet a month on- no refund or compensation received.

Order #54793
Writing to formally express my dissatisfaction with my recent order. If it were possible to assign a rating of zero or even a negative score, I would certainly do so.
I placed an order for Halal Grass‑Fed Fresh Lamb Marrow Bones along with vegetables (beetroots and okra). The order was expected to be delivered within five days. However, after more than three weeks, I received only a small box containing poor‑quality, uncut lamb marrow bones. None of the vegetables have been delivered as of today, 26 January 2026.
I contacted the company several times via email, and at the end of October I received a response stating that the matter was being looked into. Since then, I have not received any further communication or resolution.
I subsequently opened a dispute with PayPal, providing clear evidence—including photographs of the box contents and images showing the discrepancy between the advertised products and what was delivered. To my surprise, PayPal resolved the case in favour of the seller solely on the basis that they provided proof of delivery, despite the photographic evidence I submitted clearly demonstrating the issue.

The day I chose for my order of fish came and went so I messaged customer services. No reply so I sent some-more emails, still no response. Then completely out of the blue the next day my order arrived well packed, still frozen and exactly what I ordered. After reading some of the comments left for this company I was astounded that it arrived at all so thank you London Grocery.

I'm bitterly disappointed with this company. They emailed me at 1120 pm the night before delivery was due to tell me they could not deliver my order of a party size cheesecake for my husband's surprise birthday dinner. What am I supposed to do now!!!!! I await their refund - I wonder how long that will take. Lesson learned - will never order from them again.