I'm so grateful for the help Jayne Thomas gave me, I just couldn't find a way to change something and she replied to my message and was able to do it. Jayne even let me know when it was completed so a... Voir plus
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So I purchased the Marilyn Monroe coin and I didn’t realise but they had sent me the entire set thinking I wanted them and wanted a payment plan for them instead of me just having the one coin which i... Voir plus
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Usually no problems. The staff are all very friendly and easy to talk with. However on this occasion I failed an application after putting down a deposit and I couldn’t get an immediate refund as the... Voir plus
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Great service from Josh at the London Mint Office. Very helpful and sorted out the problem with my payment very quickly and efficiently. Josh had a great telephone manner and I look forward to receivi... Voir plus
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À propos de l'entreprise
À propos de The London Mint Office
Écrit par l'entreprise
About The London
Mint Office
Putting history in your hands! Whether you’re an avid numismatist or just beginning your coin collecting journey, The London Mint Office is here to help you discover stories of the past, and enhance your collection through the art of coinage.
We are a trusted and respected partner for a large number of British coin collectors, and The London Mint Office has become one of the leading sources in the numismatic community through long grown partnerships with major mints and national banks from across the globe.
Visit Our Website Contact Us• Exclusive Access: Gain access to a wide range of exclusive and limited-edition coins, sourced from renowned mints around the world.
• Expertise and Guidance: Benefit from our deep understanding of numismatics. Our specialists are here to provide insights and advice on building a meaningful collection.
• Community Engagement: Join a thriving community of like-minded enthusiasts. Participate in events and discussions that celebrate the art and history of coin collecting.
Frequently Asked QuestionsCoin collecting is an age-old hobby that has fascinated mankind for centuries. With unrivaled expertise in the numismatic world, we are committed to offering unique and timeless pieces that are sure to not only enhance your collection, but knowledge too! Whether you're looking for rare and historic pieces, or simply wish to explore the beauty and diversity of minted coins, our expert team is here to guide you every step of the way.
Learn & Discover
The London Mint Office Guarantees
Whether it’s a new issue commemorative or a historic gold sovereign, you can be assured that the quality, craftsmanship and authenticity of each individual coin or medal you purchase with us is guaranteed.
At The London Mint Office, we pride ourselves on being able to offer our customers the very best in collectable coins from both the modern and ancient worlds. Equally, we pride ourselves on the quality of each and every item we sell.
Every purchase you make is covered by our 14-day No Quibble Money Back Guarantee. This means that if for any reason you are less than satisfied with any purchase from us you can return it within 14 days and we will offer you a replacement (subject to availability) or a full refund, no questions asked.
The London Mint Office - putting our history in your hands
Écrit par l'entreprise
- Just as coin collecting is a true passion for our customers, so serving those customers is the passion that underpins everything we do
- Our objective is to help our customers build and expand not only their coin portfolios but their knowledge as well, through complete collections that follow particular themes. We would like every collection to be a journey of discovery - one that will inspire you to seek out historic or commemorative coins on similar themes, or open up new possibilities and avenues of interest. We will do all we can to make the experience of collecting as enjoyable and rewarding as possible, whatever your particular interest or budget.
14 Day No Quibble Money Back Guarantee
If you're not satisfied, neither are we!
Buying from us - 100% satisfaction guarantee. By collecting through The London Mint Office, collectors ensure that they receive the latest news and the best quality coins, complete with essential collector documentation such as certificates of authenticity. Whether you prefer to buy your coins individually or decide to use the London Mint Office Collectors' service, our aim is to deliver the best service and the best available coins within the convenience of your home. By ordering with us, you have no further commitments, and all orders are covered by The London Mint Office, 14 day 'no quibble' guarantee. This means you have 14 days after receiving your coin to choose to keep it, if you are not happy you can return the coin to us for a full refund.
Coordonnées de contact
Carew Street 1, SE5 9DF, London, Royaume-Uni
- 03300241001
- customercare@londonmintoffice.org
- londonmintoffice.org
4,6
Excellent
11 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Such an array of coins both old and…
Such an array of coins both old and new, plenty of choice.
Could spend hours looking through all the coins as so many.
Service great and delivery to be relied on via Royal Mail - Thank you.
20 juin 2026
Avis spontané
Réponse de The London Mint Office
Hi
Thank you for your lovely review! We're delighted to hear you're enjoying the wide range of coins we offer and that you were pleased with our service and reliable delivery. We really appreciate your support and hope you enjoy adding to your collection.
Have a great day.
Many Thanks
Laura, Customer Experience Advisor.
Réponse de The London Mint Office
Hi David
Thank you for your kind review! We're pleased to hear your order arrived on time and was well packaged. We appreciate your feedback and hope you enjoy your purchase.
Have a lovely day.
Many Thanks
Laura, Customer Experience Advisor.
Knowledgeable effective communicators…
Knowledgeable effective communicators in the service dept. I was up against a tight schedule for a significant birthday celebration. ‘Tegan’ delivered as promised, via tracked delivery. All prior orders have arrived pristine & correct.
22 juin 2026
Réponse de The London Mint Office
Hi Ashley
Thank you for your wonderful review! We're delighted to hear that our customer experience team were able to support you, especially under a tight deadline for such an important occasion. It's great to know everything arrived on time, securely tracked, and in perfect condition, as with your previous orders. We’ll also be sure to pass your kind mention to Teigan.
Have a lovely day.
Many Thanks
Laura, Customer Experience Advisor.
Good and not so good
Really like the fact your not having comit to subscription on alot of there coins and other things but hate the fact they call you every week trying to sell you more, I'm the type of person I will buy when I want to and do not like being pesterd to buy and the last time this happened they used the old trick of yeah my grandad and grandma have started to get the same as you have right now like I was born yesterday, I dread to think what the older people must feel like there obliged to buy from them. They need to change the way the sell come up with a different plan because there starting to feel like a pushy car salemen or a Tele sales operator.
26 juin 2026
Avis spontané
Réponse de The London Mint Office
Hi
Thank you for taking the time to share your feedback. We're pleased to hear you appreciate the flexibility of not being tied into a subscription. However, we're very sorry to learn that you’ve felt over contacted, this is not the experience we want for our customers. We fully take your feedback on board and this will be passed across to the relevant departments. If you wish to amend your contact preferences, please do not hesitate to contact us directly and we will be able to assist with this.
Thank you again for your honest feedback, it’s valuable in helping us improve how we communicate with our customers going forward.
Have a lovely day.
Many Thanks
Laura, Customer Experience Advisor.
Honestly order delivered I look forward…
Honestly order delivered I look forward to recieving other things from them
20 juin 2026
Avis spontané
Réponse de The London Mint Office
Hi David
Thank you for your kind review! We're pleased to hear your order was delivered and that you're happy with your experience. We look forward to assisting you in the future and hope you continue to enjoy collecting with us.
Have a great day.
Many Thanks
Laura, Customer Experience Advisor.
WAS given advice on which coins to buy…
WAS given advice on which coins to buy in my collectioin that i could afford, The coins arrived in excellent condition and love them, they are very old coins and i am sure my grandchild will love them when i pass them on. Arrived on time and securely by a pin
22 juin 2026
Réponse de The London Mint Office
Hi Mrs Buraik
Thank you for your lovely review! We're delighted to hear you received helpful advice and were able to choose coins that suit your collection and budget. It's wonderful to know you're pleased with their condition and that they arrived safely and on time. We're sure they'll be a treasured part of your collection for years to come.
Have a wonderful day.
Many Thanks
Laura, Customer Experience Advisor.
Réponse de The London Mint Office
Hi Joe
Thank you for your great review! We're delighted to hear you're happy with your experience. We really appreciate your support and hope you enjoy your purchase.
Have a lovely day.
Many Thanks
Laura, Customer Experience Advisor.
Réponse de The London Mint Office
Hi Andrew,
Thank you for taking the time to leave your review. We are sorry to hear that you have not received your order.
We have been proactively trying to contact you as we identified an issue with your order that requires us to speak with you before we can progress it. Unfortunately, we have been unable to reach you using the telephone number we currently hold on your account.
As we are keen to resolve this for you as quickly as possible, we have also contacted you by email. Please reply to our email or contact our Customer Experience Team at your earliest convenience so that we can discuss the matter and get this resolved.
We sincerely apologise for the inconvenience caused and hope to hear from you soon.
Kind Regards,
Tanith,
Customer Experience Manager
Réponse de The London Mint Office
Hi Sheila
Thank you for your lovely review! We're delighted to hear you received helpful service and that our team made such a positive impression. We really appreciate your kind words and support.
Have a great day.
Many Thanks
Laura, Customer Experience Advisor.
Réponse de The London Mint Office
Hi Mark
Thank you for your 5* review! We're pleased to hear you were happy with our service and really appreciate your feedback.
Have a wonderful day.
Many Thanks
Laura, Customer Experience Advisor.
excellent overall
26 juin 2026
Avis spontané
Réponse de The London Mint Office
Hi Michael
Thank you for your fantastic review! We're delighted to hear you had a positive overall experience and really appreciate your support.
Have a lovely day.
Many Thanks
Laura, Customer Experience Advisor.
Straightforward transaction with pleasant people to help.
It did all that i required with the bonus of nice people to help.
12 juin 2026
Réponse de The London Mint Office
Hi John
Thank you for your lovely review! We're delighted to hear your transaction was straightforward and that our team were able to help in a friendly and pleasant way. It's great to know everything met your expectations, and we really appreciate your kind feedback.
Have a great day.
Many Thanks
Laura, Customer Experience Advisor.
Réponse de The London Mint Office
Hi Jane
Thank you for your kind review! We're pleased to hear your order arrived well packaged and quicker than expected. We really appreciate your feedback and hope you enjoy your purchase.
Have a fantastic day.
Many Thanks
Laura, Customer Experience Advisor.
I had an excellent experience with Mint…
I had an excellent experience with Mint Office Support. The team was professional, responsive, and incredibly helpful throughout the entire process. They handled everything efficiently and made sure all my questions were answered promptly. Their attention to detail and commitment to providing outstanding customer service really stood out. It’s refreshing to work with a company that genuinely cares about its clients and consistently delivers high-quality support. I highly recommend Mint Office Support to anyone looking for reliable, professional, and efficient office support services.
18 juin 2026
Réponse de The London Mint Office
Hi Selam
Thank you for your wonderful and detailed review! We're delighted to hear you had such an excellent experience with our team. It's great to know you found the service professional, responsive, and helpful throughout, and that your questions were handled efficiently. We really appreciate your kind words about our commitment to customer care and attention to detail. Thank you for your recommendation and support, it means a great deal to us.
Have a great day.
Many Thanks
Laura, Customer Experience Advisor.
Gold fever
My experience with this company is first class packaging, delivery and keeping the customer up to date when parcel will be arriving. The pieces that I have purchased are first class and are exactly what the description is said
11 juin 2026
Avis spontané
Réponse de The London Mint Office
Hi Maggie
Thank you for your wonderful review! We're delighted to hear you've been pleased with the packaging, delivery updates, and overall service. It's also great to know the items you've purchased have met your expectations and matched their descriptions. We really appreciate your kind feedback and continued support.
Have a lovely day.
Many Thanks
Laura, Customer Experience Advisor.
First class service
From first contact by telephone straight through to delivery of item I received first class service thank you The Royal Mint
22 juin 2026
Avis spontané
Réponse de The London Mint Office
Hi Deborah
Thank you for your wonderful review! We're delighted to hear you received first class service from your first contact through to delivery. We really appreciate your kind words and support, and hope you enjoy your purchase.
Have a lovely day.
Many Thanks
Laura, Customer Experience Advisor.
very helpful customer service
24 juin 2026
Avis spontané
Réponse de The London Mint Office
Hi Anthony,
Thank you for taking the time to leave us a 5-star review.
We're delighted to hear you found our customer service team so helpful. Providing friendly and efficient support is something we take great pride in, and your feedback means a lot to us.
Kind Regards,
Tanith,
Customer Experience Manager
Wonderful coins
23 juin 2026
Avis spontané
Réponse de The London Mint Office
Hi Keith,
Thank you for your fantastic 5-star review.
We're so pleased to hear you're enjoying your coins. We hope they make a great addition to your collection, and we look forward to bringing you more exciting releases in the future.
Kind Regards,
Tanith,
Customer Experience Manager
Excellent service from the…
Excellent service from the start,professional staffing very polite.
16 juin 2026
Réponse de The London Mint Office
Hi Michael,
Thank you for your wonderful 5-star review.
We're delighted to hear you received excellent service from the very beginning. I'll be sure to share your kind comments with the team, who will really appreciate your recognition.
Kind Regards,
Tanith,
Customer Experience Manager
Great products at great prices.
23 juin 2026
Avis spontané
Réponse de The London Mint Office
HI Michael,
Thank you for your 5-star review.
We're so pleased to hear you're happy with both our products and the value we offer. Thank you for choosing us, and we hope to continue exceeding your expectations.
Kind Regards,
Tanith,
Customer Experience Manager
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