LOOK OPTIC Avis 401

I’m very impressed with Look Optic! They are so quick to respond to any question. I love the progressive readers. I highly recommend Look Optic!

Look Optic customer service is excellent. I had some issues with my Cosmo and I contacted customer service. Within 2 hours, I got a reply already. The rep was very helpful and was sincere to resolve my issue. Very thankful for the excellent service I received.

I needed to update my order and Andy handled it with ease. Everything was changed as needed. I look forward to getting my new glasses!!! Outstanding customer service experience. Fast, friendly, and efficient!!

Initially bought 2 pairs of progressive readers, one returned due to snug fit and another pair selected and sent super promptly! Andy was very accommodating with quick follow through in finding what I needed.

My only suggestion would be to simplify the call in process to customer service. It feels awkward with a weird "you are being recorded" message and I was not entirely sure I had a real person initially. We were cut off twice during the conversation and each time Andy called me back that odd "being recorded" message prefaced her speaking. But she was terrific in her execution and follow through!!

Hard to find a company these days who really takes care of their customers and Look Optic does just this. Thank You!

I had a bad delivery and Look Optic (Andy) made it right within minutes!

I have had nothing but an extremely WONDERFUL experience since I started buying LOOK Progressives. I believe I am up to 6 pairs as of today. They work perfectly for me. I didn't have any adjustment time and they are so comfortable to wear that you forget you have them on. And after every pair I have ordered the LOOK family sends an email making sure that I am happy with my purchase along with tips for wearing them. And, what also impresses me is that when you email them their response is fast and they answer all your question

Responsive, helpful, and understanding

Stellar service. Problem with shipping and they immediately took ownership. Adorable glasses too. :)

Dangerous glasses. The "clear" view has a double glare, so when watching tv there's a second tv right above it. When driving there's a full set of lights above the real lights. Magnification below is barely any and the window for it to be clear it so tiny that you have to place your head in the exact position lined up perfectly or it's blurry. Cheap plastic, not glass, worse than my $2 readers from Dollar tree. Gonna see where I can write a negative review online next, as I'm not getting back what I paid on top of everything. I'm out $22 for shipping. Lastly, they are old fashioned, not modern/cool as advertised; first thing my 10 year old son exclaimed when he saw me was "You look just like Grandma!".

I ordered the Laurel bifocals. These did not sit right on my ears, thus the magnification was so low, I had to lift my head to read. It was impossible to see my laptop wearing these. I ordered a different style and pretty much the same problem. I returned both pair. Each shipment cost $8. And each return cost $8. So, with two pair that didn't work, I'm out $32. That doesn't match up with their "try risk free for 90 days" slogan they advertise. Sigh. I should know better by now to not order items heavily advertised on social media. They are usually over priced and sometimes, as in this case, do not live up to the hype.

I have had nothing but EXCEPTIONAL customer service from Look Optic. I absolutely LOVE their products and the level of service they provide to their customers is EXTRAORDINARY! I have ordered from this company a few times. I receive compliments every time I wear their products. Andy, I believe the owner of the company has even responded back to my inquiries. They stand by their product even when purchased from Amazon. I have purchased both via Amazon and directly from them and have received the same level of support regardless of where I have made my purchase. I will forever continue to support this company. I highly recommend all of their products. I strongly encourage everyone to shop at Look Optic! You will not regret it!

Follow-up like you would not believe! It's obvious that the tenants of this Company are SUPERIOR Product -- SUPERIOR Customer Service! The Founders of this company set the tone and their family of employees exemplify the commitment. Bravo, bravo!!!

Very understanding, prompt and helpful customer service reps!

Andy helped me exchange my glasses in a few minutes and was wonderful to work with!

Customer service reached out to me when there was an issue with tracking my order and alerted me to the problem. They quickly sent me a replacement order. Glasses arrived and I’m delighted. This is my second pair of Look glasses.

Amazing customer service. I had received my glasses which were very bent and unwearable. Andy reached out to me and resolved the issue very timely and with kindness.

I love the glasses, it’s so nice to be able to wear them most of the day without taking them on and off to read or answer emails etc… asked your customer service is excellent!!

I had an opportunity to communicate with the folks at Look Optic when I returned a pair of glasses and the package was not received by the company. Each of my emails was answered in a timely, courteous fashion and we were able to resolve the issue without hassle and to my satisfaction. This is a company that cares about their customers and their brand. Thanks, Andy and team.

Excellent customer service. Had an issue with order. Customer service responded quickly and my issue was resolved within a day. Highly recommend this company

This company went above and beyond for me. Long story short, I had some issue with my order but they kept in contact with me up until I received my package. They stayed on top of things. I’ll be buying from them only going forward. Thank you so much!