Lovepop Cards Avis 

Love this product so I ordered a card for Valentine's day. The card was stuck in transit and I emailed them and their customer service team was amazing. It wasn't their fault but they sent another one out with expedited shipping. The card arrived by the time I needed it. I will continue using this company as they have my loyalty due to their great product and amazing customer service.

Not only are the cards cute and well made but the customer service is exemplary. I thought my order had gotten lost and contacted them about it. I had chosen the cheaper shipping option so did not have a tracking number. They responded almost immediately and gave me several options, including resending the cards or getting refunded (even though it wasn’t their fault). Above average support and response time. Highly recommend.

Ordered on January 27th for Valentine’s Day.
Response said will ship in a “jiffy” I guess 2 days is the definition of Jiffy. Shipped via DHL who transferred to USPS. Stuck in regional facility now for 6 days says in transit. Contacted happiness email. Team gave me an option ship a new product or refund. I chose new product if they could ship overnight or refund is they chose to credit. The response email said we will get back to you but give us 3 days. On day 2 now with no resolution.
My first order experience. My response will probably be we are sorry not what we strive to be. Please contact us to resolve. lol the problem is no response!

Update lovepop happiness team responded by asking if my issue was resolved? Not resolving my issue as stated in the response.
Can’t make this up!

The cards are awesome and the customer service is superb! I am anxiously waiting on Valentines Day to surprise my better half with "Hogs and Kisses".

This is ridiculous. They care more than about spreading their brand than a good customer experience.
Unlike Amazon that offer a way to hide what's being delivered, these guys plainly display their brand name in big bold red letters right on the envelope!!!
Please tell me what's the point of getting a nice card as a surprise gift for my WIFE (who lives with me and beats me to the deliveries every time) if she knows what I got her days before I'm supposed to give it to her? You guys ruin the surprise for her 100% of the time!
I'm never, ever buying from you guys again. It's just so incredible that it's more important to show off your brand than to offer an option to your customers to hide branding when meant as a surprise with the person you're living with.
Unless you change this, there's no rationalizing with some lame response. (don't suggest mailing to another address.... there is NO alternative address. This is just a really, really bad business choice). It's just simply unacceptable.

Initially my order was delayed and possibly lost during transit. I received an email asking for a review so I was honest and posted my feedback. The company reached out with options to rectify the issue, and ended up shipping the product again with upgraded delivery to make up for the lost time. 100% recommend.

Customer service was outstanding couldn’t been satisfied any better. They contacted me with 24 hrs understood my situation and provided multiple resolutions. Definitely a great company.

I had an issue with my shipping, and even though it was not LovePop's fault, they not only resolved it exceptionally quickly, but even expedited the shipping so that it would arrive in time for Valentine's Day. Excellent customer service. Friendly and incredibly responsive. I'll absolutely buy something again and support/recommend the company to friends!

I had an issue where my original Valentine’s card never showed up, but the way this company handled it was honestly impressive. Customer service replied fast, was friendly and helpful, and they expedited a replacement card right away so it would arrive in time. Mistakes happen with shipping, but great customer service is what matters and they absolutely delivered. I’ll definitely be ordering again!

I had a problem with my envelope coming empty. The customer service representative was so helpful. I've ordered many times from Lovepop and never had a problem before. It's good to know that they resolve these situations with such understanding

Great customer service.Very responsive to questions and shipping issues.

Celine made the whole experience simply wonderful. The unfortunate loss of use of my previous long time email and inability to resolve it as well as not being able to connect history under the new email with some websites and companies is very stressful. Not so with Love Pop! I sent a note last night and today got one back saying my account was updated and history connected.
I have always received thoughtful and kind and exceptional Customer Support today was just the latest example. Great people and Great products and help when you require it!

Website is good and easy to use.

NOTE: I had to call a representative as my confirmation email had the cards in my order but not how many of each. This has happened before.

Charles Hughes

I had a couple issues with cards. I notified them and they took care of it immediately.

Love the variety of cards and wonderful customer support service.

My card was lost in the mail and I reached out to customer service. They did an amazing job resending and I received it quickly

Great company to buy from

Wonderful fast service. My problem was solved instantly. Lovepop is a great company, will definitely use it again!

Great customer service and fast responses. Help to resolve an issue with paid extra customization gone wrong.

We called our son to see how he liked the card. B Day cake pop-up with lights and music. He said he didn't get it! After looking around, he found it but thought it was junk mail. It didn't have our names on it and it didn't play music. The envelope it came in was damaged. The ink on it was smeared but you could make out his address, barely!. It didn't say who it was from. Neither on the card or envelope. There was a blank card with it but it too was blank. When we called to complain, we were told it was $5 more for personalization!!! Really?? You sell a card for a special occasion and then you want more money to say who it's from?? That is so wrong. Asked for a refund. We'll see how that works out. Oh, and I don't charge for reviews, good or bad.