I inadvertently deleted an email containing tickets for an event. I rang direct and spoke to a lovely young man called Cyle. He was very helpful and friendly and re emailed the tickets back to me. H... Voir plus
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Lisez les avis des autres
I booked a family trip through LoveToVisit but had to reschedule due to a family member's emergency. Cyle sorted it all out, made sure we didn't lose our booking, and saved the family getaway. Great g... Voir plus
I had a really great experience with Cyle Rees at LoveToVisit! He was super quick to help, really efficient, and genuinely friendly throughout. You can tell he actually cares about giving good custome... Voir plus
I rang this morning about a payment issue, I spoke to a lovely gentleman called Cyle Rees, he was so understanding and helpful, making me feel completely at ease! Offered to help with my situation qui... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
At Lovetovisit, we believe finding your fun should be quick, easy and great value. We work with attractions across the UK to bring you real time availability, instant tickets and exclusive price discounts - with no sneaky booking fees. We’re here to help turn ordinary days into unforgettable ones. Whether it’s cosy pyjamas on a festive train ride, an immersive museum visit, or a thrilling theme park day, we’re here to make it simple, fair and stress-free. Our growing team genuinely cares about your experience, from the moment you click book to the journey home. If something goes off track, we’ll jump in fast to do whatever we can to fix it. Lovetovisit has become one of the UK’s most trusted places for tickets and experiences, but we've never lost sight of our goal: to bring people together through amazing things to do you won’t find anywhere else. Thanks for letting us be a part of your next day out. Now lets go have some fun!
Coordonnées de contact
Lovetovisit.com, Churchill House, Churchill Way, CF10 2HH, Cardiff, Royaume-Uni
- +4420 8050 5682
- cx@lovetovisit.com
- lovetovisit.com
4,6
Excellent
567 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Easy website to use
Easy website to use, got a great discount off tickets for Eureka and tickets came through immediately!
28 novembre 2025
Avis spontané
Réponse de Lovetovisit.com
Hi Laura,
Thank you for your lovely review! We’re so glad you found the website easy to use and enjoyed a great discount on your Eureka tickets. That was such a popular show - great choice!
It’s great to hear your tickets arrived instantly too, we know how important that peace of mind is. We really appreciate your support and hope you have an amazing time!
Warm regards,
LTV Team
Easy process
Easy process, found date, booked and paid. Tickets received via a link within minutes.
16 décembre 2025
Avis spontané
Réponse de Lovetovisit.com
Hiya,
Thank you for your feedback! We’re delighted to hear you found the whole process easy. Making booking simple, fast, and stress-free is exactly what we aim for. We really appreciate you choosing Lovetovisit and hope you enjoy your attraction!
Kind Regards,
LTV Team
Colchester castle light trail
Have booked a few things thro this site always easy and best prices and the bonus gift vouchers help alot
13 décembre 2025
Avis spontané
Réponse de Lovetovisit.com
Hi There,
Thank you so much for this review, we are so happy to see we have been able to help you book a few things - we hope to continue this in the new year!
Best Wishes,
Vinny
The Perfect Winter Outing ! The site was…
The perfect winter outingThe site was well set up and lit beautifully. Plenty of seating Good food and drink available. Staff friendly and helpful The ice skating was fantastic. Equipment in good condition and the blades bit!! Just big enough to have good fun. Going back for more. Loved it🤗🌟🌟🌟🌟🌟
12 décembre 2025
Avis spontané
Réponse de Lovetovisit.com
Good morning Rodney,
We are so glad you enjoy yourself so much, we are very pleased to hear your update and feedback. Hears to many more outings in the new year!
Kind Regards,
LTV Team
Chester zoo - Brilliant day
Brilliant day and booking ticket was so easy saved so much money booking through love to visit recommend
7 décembre 2025
Avis spontané
Réponse de Lovetovisit.com
Hey Sam,
We are so happy to hear you had the best time at Chester Zoo, it is great family fun! Thank you for using Lovetovisit - we are excited to help you find some more great attractions this New Year!
Kind Regards,
LTV Team
Very easy from start to finish…
Very easy from start to finish Yorkshire wildlife park illuminations brilliant
13 décembre 2025
Avis spontané
Réponse de Lovetovisit.com
Hi Ann,
Thank you so much for your wonderful feedback!
We’re thrilled to hear that your experience at Yorkshire Wildlife Park Illuminations was easy and enjoyable from start to finish. Your kind words mean a lot, and we hope to welcome you back again soon!
Kind Regards,
LTV Team
It was a really fun experience
It was a really fun experience,
Lots to do and see as you walk round, would definitely do it again
14 décembre 2025
Avis spontané
Réponse de Lovetovisit.com
Hiya,
Thank you for your lovely review!
We’re so glad to hear you had a fun experience and enjoyed exploring everything along the way. We’d be delighted to welcome you back again soon!
Kind Regards,
LTV Team
This is my go-to site for theatre…
This is my go-to site for theatre bookings. Great prices and so easy to book!
18 décembre 2025
Avis spontané
Réponse de Lovetovisit.com
Good morning,
Thank you for this feedback, we love seeing that Lovetovisit is your go-to site. We are very pleased to have had you for a customer so far and look forward to assisting you to see more great shows in 2026!
Kind Regards,
LTV Team
Very helpful and friendly helpful with…
Very helpful and friendly helpful with what you want fast
19 décembre 2025
Avis spontané
Réponse de Lovetovisit.com
Hi Alan,
Thank you so much for this feedback, the goal for us is to always stay helpful and friendly. We looking forward to helping you out with some lovely 2025 attractions.
Easy booking
Easy booking, fantastic light show. Good Disabled access. Fair price.
15 décembre 2025
Avis spontané
Réponse de Lovetovisit.com
Hi Martin,
Happy New Year!
Thank you so much for your feedback, we are so pleased to see you had a lovely time and easy process using Lovetovisit. We look forward to welcoming you again.
Kind Regards,
LTV Team
I would rate this company 0/5 if i…
I would rate this company 0/5 if i could. Their customer ser4vice is non-existent.
All I need to do is amend a booking date, not cancel, I don not need a refund. Just amend the date.
I have been trying for days and had no luck via their message helpdesk or phone number.
I need someone to contact me ASAP, please read your facebook and helpline messages
17 décembre 2025
Avis spontané
Réponse de Lovetovisit.com
Hi there,
I’m really sorry to read your feedback and I completely understand how frustrating this situation must have been, especially when all you needed was a simple booking date amendment rather than a cancellation or refund.
I want to sincerely apologise for the delay in getting back to you. This wasn’t just over the past few days, but during that whole period we were experiencing a combination of technical issues across our messaging systems and an unusually high volume of enquiries. Unfortunately, this impacted our response times more than we would ever want.
That said, I’d like to reassure you that we did actively try to reach you during this time. We attempted contact not only via our helpdesk and phone channels, but also through Trustpilot in an effort to get your attention and resolve this as quickly as possible. We followed up multiple times but didn’t receive a response, and we continued trying because we genuinely wanted to get this sorted for you.
Please be assured this wasn’t a case of non-existent customer service or ignoring your request. Amending booking dates is something we regularly help with, and we’re very keen to resolve this for you as soon as possible.
Thank you for your patience, and again, I’m truly sorry for the inconvenience and frustration caused.
Best regards,
Lovetovisit
I ordered tickets from love to visit…
I ordered tickets from love to visit which weren't then accepted at the event so I had to pay again. I managed to speak to Tom one of the managers at love to visit who speedily processed my refund and was extremely helpful. I did say that the main phone line would benefit from having an actual person to speak to as before I managed to speak to Tom I had left two messages which were unreturned. Tom agreed with my comments and said it was something they would look into.
6 décembre 2025
Avis spontané
Réponse de Lovetovisit.com
Thank you for taking the time to share your experience. We’re really sorry for the inconvenience you faced at the event and for the frustration caused by not being able to reach us initially, we completely understand how upsetting that must have been.
We’re very pleased to hear that Tom was able to assist you quickly and process your refund, and we truly appreciate you recognising his helpfulness. Your feedback regarding our phone support is invaluable, and we can assure you it’s something we are actively reviewing to improve our service.
Thank you again for your patience and for bringing this to our attention. We hope to have the opportunity to provide you with a smoother experience in the future.
Warm Regards,
LTV Team
I booked tickets for Enlightened at…
I booked tickets for Enlightened at hylands park. I had no problems booking 3 adult and 2 child tickets,the tickets were emailed to me almost as soon as I had booked them.
8 décembre 2025
Avis spontané
Réponse de Lovetovisit.com
Hi Lynn,
Thank you so much for this review! we are so glad you had a quick and easy purchasing process, that one of our main goals at Lovetovisit! We hope to see you again in 2026.
kind Regards,
Vinny
Great customer service!
Unfortunately didn’t get to experience the booking due to serious illness within the group :(
It was short notice of cancellation, spoke to Joe and explained the situation, although they felt a refund was not due, they were so very thoughtful and due to the awful situation did indeed refund minus a small fee.
Very good customer service.
8 décembre 2025
Avis spontané
Réponse de Lovetovisit.com
We truly appreciate your feedback and are glad you’re satisfied with the service you received. Thank you for choosing us - we look forward to helping you again!
The lovely gentleman who I spoke to on…
The lovely gentleman who I spoke to on the phone was helpful from start to finish thankyou so much !
7 décembre 2025
Avis spontané
Réponse de Lovetovisit.com
Thanks so much for the kind words! We’re really happy you had a great experience with our team, that’s exactly what we aim for. Appreciate you taking the time to share this!
Kind Regards,
LTV Team
Easy to book tickets for Eureka Science…
Easy to book tickets for Eureka Science Museum on the Wirral and lovetovisit gave a large discount off the price which I could not find anywhere else. The day was very enjoyable for my 4 year old grandson and to not have to pay full price was an added bonus.
27 octobre 2025
Avis spontané
Réponse de Lovetovisit.com
Hi Su,
Thank you for your lovely review! It’s great to hear that everything went smoothly and that you were happy with the outcome. Our team works hard to make the process easy and reliable, so feedback like this means a lot. We hope to work with you again in the future!
Kind Regards,
Lovetovisit Team
Very good.
I had a problem with my booking as there was no information on the website or on the tickets or the email of the meeting point so we ended up at the wrong meeting point I missed our tram for the illumination tour. Lovetovisit send me an email and gave me a full refund and also gave me a a voucher with some money on it. Will definitely book with them again as they are very good at communication and are really good at helping you with a situation.
14 novembre 2025
Avis spontané
Réponse de Lovetovisit.com
Hi Kaz,
We really appreciate your review. Hearing about your experience helps us understand what we’re doing well, and it’s great to know things went smoothly for you. Thank you for sharing your thoughts
Kind Regards,
LTV Team
Great.
I had an issue attending my booking (£75) and couldn't make it due to car breaking down. After some back and forth with L2V, they went above and beyond with resolving it. Great customer service to resolve it, especially in today's climate where days out ain't as cheap as they used to be. Thank you.
21 août 2025
Avis spontané
Réponse de Lovetovisit.com
Hi Jordan,
Thank you for your detailed review. We sincerely appreciate the time and thought you put into sharing your experience. Your feedback is incredibly valuable to us, and we’re glad to hear everything went smoothly for you. We are very glad we could help with your issue!
Kind Regards,
Vinny
Used love to visit a few times now
Used love to visit a few times now. Always easy to book and saved at times a lot of money. Recommended it to a few people I know now. Brilliant. Thanks.
26 septembre 2025
Avis spontané
Réponse de Lovetovisit.com
Hi Debbie,
Thank you for your thoughtful review. We’re pleased to know your experience met expectations, and we truly appreciate the time you took to share your feedback. Your support helps us continue striving for great service.
Kind Regards,
Vinny
Definitely recommend
Would definitely recommend Lovetovisit. Really easy booking and customer service are very helpful and friendly
26 octobre 2025
Avis spontané
Réponse de Lovetovisit.com
Hi Kirsty,
Thank you for taking the time to share your review. We’re grateful for your feedback and pleased to hear about your experience. Hearing from customers like you helps us continue offering a service we’re proud of.
Kind Regards,
Vinny
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