LOVE WARRANTY Avis 

After several weeks they finally agreed to a repair but then sent me to a garage that looked to be the lowest bidder, was a 2 hour round trip and wasn’t set up to do the full job. I’m now having to take the car back for the 3rd time for failed repairs at my expense.
Love warranty will not take any responsibility and have been selective in which of my emails they respond to.

Absolute no help at all, was given a repair garage 1.5 hours from where we live, no choice of any other nearer home. Car has been back to garage 3 times, we complained to Love Warranty and they were not interested and even said they were not discussing it anymore with us, its down to us to go back to repairers for 4th time to sort! Absolute shambles.

Terrible response times and an extremely disappointing claims experience.

After driving it less than 5,000 miles, we have already faced £4,000+ of repairs, including a cracked flywheel and replacement clutch.

We made two independent claims with Love Warranty, and the experience has been extremely frustrating.

Our first claim took more than 11 days to receive a response, despite their stated response SLA. It was initially rejected for reasons that didn't appear to be supported by the policy terms despite it being a mechanical failure - but the main issue is the second claim which is much more frustrating. While we were still waiting for Love Warranty to respond to our first claim, we were stranded in Portugal and needed an emergency repair to our flywheel and clutch — parts that are specifically covered under the warranty terms. We had already been waiting over 10 days and 2 days for this claim which they still havent aknowledged as a seperate claim until we escalated to the manager. So they left us with no response and no practical way to resolve but remain stranded abroad indefinitely, we had no choice but to arrange the repair ourselves.

We provided full documentation demonstrating that this was a genuine mechanical failure and that the failed components were covered under the terms of the warranty. Despite this, Love Warranty subsequently rejected the claim because we had proceeded with the repair without their prior approval (this was the second rejection as at first they just said the parts weren't covered so I had to show them the T&Cs) despite the fact that we had been waiting for their response beyond their own stated SLA.

In other words, we were placed in an impossible position: wait indefinitely for a response and remain stranded abroad, or repair a documented, covered mechanical failure and risk having the claim rejected. We chose the only practical option available to us, and have now been left £4K out of pocket.

We've owned the van for just six months and only taken it on one major trip.

Do not use Love Warranty.

Horrendous company - totally unprofessional. Impossible to get hold of, never respond to messages or emails. Don't respond to formal complaints (complaints at lovewarranty.com) - not even to fob you off with an acknowledgement. I did once manage to speak to someone by trying every single option on the phone line - probably the least professional person in business i've ever spoken to.

On a plus they did agree to paying for a portion of my claim but refused to pay for components that were needed/would need to be replaced to replace the broken part.

Avoid like the plague - I had this thrown in when buying a car. Will absolutely not be buying an extended warranty - hopefully they call me to ask at some point so i can tell them why!!

First claim made using a car warranty company. Claim reviewed within 24 hours and after repairs complete payment was made within 24 hours. Flawless, efficient service. Claims handlers also very helpful if you need to ask questions.

Absolutely do not waste your money on this warranty!

I provided all the requested paperwork, including a professional diagnosis and garage report confirming that the fault was the high-pressure fuel pump. After waiting several days, I was then told an “independent” assessor had to inspect it, which took another week. In total, I have now been waiting over five weeks for a decision.

During this time, I haven’t been able to work because I rely on my car for my job. After all that waiting, the claim was rejected on the grounds that the fault was due to “wear and tear” and therefore not covered.

The car was purchased used, and the whole reason for buying a warranty was for peace of mind. On a used car, many mechanical failures are ultimately the result of wear and tear, so what exactly is the warranty meant to cover? The vehicle has been well maintained, serviced regularly, and had a water pump and oil service carried out just three months before the failure.

In my opinion, this warranty is not worth the paper it’s written on. I will be seeking legal advice as I believe it may have been mis-sold.

As a result of this delay, I now have to pay for the repairs, storage charges, and have lost over four weeks’ worth of earnings.

I would strongly advise anyone considering this warranty to think very carefully. Based on my experience, they will look for reasons not to pay out.

I purchased a warranty with Love Warranty expecting peace of mind if my vehicle suffered a covered mechanical failure. Instead, when I made a claim for an EGR cooler assembly fault, they looked for reasons to reject it.

Their rejection was based on an assessor’s report claiming the EGR position sensor was disconnected, the wiring harness was missing, and that there had been previous incorrect repairs. However, the repairing garage’s Service Manager challenged these findings in writing, stating the EGR assembly was correctly connected, that the alleged missing connector was for a component the vehicle wasn’t designed to have, and that no previous non-warranty repairs had been carried out in that area. They also disputed the claim that no diagnostic information or communication was available, explaining they had everything necessary for the assessor if requested.

The garage also formally requested a copy of the assessor’s report so they could review and respond to the findings, but Love Warranty failed to provide it. That lack of transparency only added to the frustration and made it difficult to understand or challenge the basis of the decision.

What makes this even more disappointing is that Love Warranty acknowledged the fault would normally qualify for wear and tear cover, but still refused the claim because of the disputed inspection findings.

Overall, I was left feeling that the assessor’s conclusions were accepted without properly considering the evidence provided by the repairing garage, and there was little transparency throughout the process. After paying for a warranty, I expected a fair and impartial assessment, not a search for reasons to avoid paying a claim.

Based on my experience, I cannot recommend Love Warranty.

Appauling service. At first all seemed well, confirmed the failed part was covered, air condensor on my 10 year old Audi. Took over 1 1/2 months to send out an assessor, even after the garage had supplied a quote. Have taken the money for a ten year old car, then say they won’t pay for the work as this is wear and tear. Well, it’s 10 years old, of course there is wear and tear. Appauling service. Have asked for a refund as I can’t see that they’ll actually pay for anything.

AVOID. 0 STARS IF I COULD.

Do not use this company.

I submitted a claim for my Range Rover Evoque and, in my initial correspondence, provided everything LoveWarranty requested, including the MOT history, service history, mileage, proof of purchase and details of the fault.

My claim was immediately rejected, with the reason given that there was insufficient information and evidence. I then provided all of the additional evidence they requested, only to be told after a further review that my claim had been rejected because the vehicle had not been serviced before April 2026.

The problem with that reasoning is that my car had broken down in August 2025 and had been off the road ever since, awaiting repair. It was impossible to have it serviced while it was undriveable and sitting in a garage. I explained this to LoveWarranty, but they still rejected the claim and closed it.

I then asked for their complaints email address and postal address so I could submit a formal complaint. Instead, I was told:

"Our internal complaints procedure has now been fully exhausted, and the decision to decline your claim and void the policy due to the breach of maintenance conditions is contractually final. As a final position has already been formally issued, we are unable to open a new internal complaint file or enter into further administrative correspondence regarding the merits of this decision."

The issue is that I had never submitted a formal complaint in the first place. I had only appealed the rejection of my claim. So I fail to understand how their complaints procedure could already be "fully exhausted" when I hadn't even been given the opportunity to make a formal complaint.

From start to finish, I felt as though LoveWarranty looked for reasons to reject my claim rather than assess it fairly. Every time I answered their questions and supplied the evidence they requested, another reason was given for refusing the claim.

I also sought advice from five other warranty providers. Four of the five advised that, based on the circumstances I explained, they would have accepted the claim had I been covered by them.

You pay a premium price expecting support when you actually need it. Unfortunately, that was not my experience with LoveWarranty.

If I could give 0 stars, I would.

AVOID. AVOID. AVOID.

Highly recommended, this is a 1st class warranty company, very polite and professional and handled my claim promptly, my dealings were with Emma who was really nice and helpful explaining how to claim right through to payment, Love Warranty are a cut above the rest, other warranty companies will need to up their game to get anyway near them.

Please please please avoid this love warranty company at all costs, I’ve provided all the documentation they required for my claim for them to turn around and say that an inlet manifold on a Range Rover Sport is “wear and tear” can anyone on gods earth please explain what parts in a car engine are NOT wear and tear? Everything in a car engine from the smallest screw to the engine itself is wear and tear or cars would run for millions of miles.

DO NOT TOUCH WITH A BARGE POLE!
If I could I’d give this warranty a company a 0. Needed water pump replaced so sent them an invoice of work repaired with diagnostic report. Was told over the phone I could pay the garage and they would pay me for the repair. I rung them numerous times and numerous emails detailing the work is booked in and need approval by this set date. After 5 weeks of waiting they finally sent a email asking for MOT, service history etc. Told me I’d hear back in 3 days. 3 days had passed and had to email twice and rung twice asking for updates but got fobbed off with “we are dealing with a high volume of claims”. I had to pay the garage myself and after waiting another week they declined the claim with the cop out excuse of you got the work done before approval and the diagnostic was insufficient which was bullsh*t as the garage had confirmed the diagnostic report was all the work needed. I am now out of pocket by £550 due to this scam of a company ripping people off and finding every excuse they can to not pay out. This company is a complete scam and will never ever recommend them to anyone as they are the worst warranty company I have ever dealt with. DO NOT TOUCH WITH A BARGE POLE!

Keep clear of this company, every excuse not to pay out. They are also do not belong to any regularity association, so no one to take a claim too.
Be advised go to a warranty firm, that is regulated.

Couldnt get through to a human to start with AI WHO CANT UNDERSTAND THE ALPHABET. EMAILED WITH INVOICE £192.00 NOT COVERED! THE COMPANY ARE A JOKE AND RIP YOU OFF!

Don’t go near this company! We have been waiting since 25th March to sort our claim out. We have no car! They don’t get back to you for days infact weeks. When u call them u occasionally get a human. But if you want to actually talk to someone that can help , you have no chance.

I wouldn’t normally write a review or complain but in this case I thought I had to warn people of this absolute scam of a company and hopefully turn people away from wasting their money. In summary their communication is terrible and will do anything to get out of paying a claim. My experience is below.

My Land Rover Discovery broke down on 23/04/26, I emailed the address ending in .co.uk as outlined in their welcome email when the policy was activated of which I still have the email as proof. This was the first issue, I received and auto reply saying they would be in contact within 48 hours, then nothing. So on the 27/04/26 I rang the number to be informed it’s .com. They also confirmed on this phone call it could go to any VAT registered garage and I have the highest level of cover, they only thing not covered are serviceable items i.e. brakes, discs, tyres.

1 week after the car broke down 30/04/26 I had provided they invoice stating the issue was the fuel pump they then came back and asked for:
1. Service history
2. MOT
3. Insurance
4. Purchase invoice
5. Diagnostic report with the cause of failure

On 05/05/26 to be told “After reviewing your claim and the diagnostic report, we have determined that the cause of failure is related to the fuel pump driver module. Unfortunately, this component is not covered under your warranty agreement, so we are unable to approve the repairs.”

The vehicle has done 67k miles and this part should last up to 100k-150k miles. A fuel pump module is not a part that is covered on a services nor does it commonly need replacing like brakes and tyres, this is an electro-mechanical failure and should be covered under warranty.

I am still awaiting a reply on 17/05/26 of how to follow up with complaints procedure and still being ignored.

Avoid this company at all costs.

My experience with Love Warranty has been extremely disappointing. After my car kept going into limp mode, I got it checked, and the timing chain issue was fixed. I shared the invoice with them, but they kept asking for more details—when I last serviced the car, MOT expiry, insurance info—everything I provided. After all this, they just asked for a formal report, which I sent as well. Still, I received no response from them, and the issue remains in my car. This has been a terrible experience, and I would not recommend them

Can’t fault them , Caiden is amazing and he works hard to ensure you claim is handled correctly and quickly , they agreed the work in hours and the car was booked in at the garage we chose ( as to be VAT reg) once work was carried out we chose to pay the garage first and then claim back using the invoice , the invoice was paid the same day and money was in my account, no delays , I definitely highly recommend this company and will continue to use and extend my warranty with them

Have been trying for 4 days now to contact Love Warranty due to issues with my car. 7 messages left, 3 online chats and 2 emails and nothing. TERRIBLE SERVICE.

Poor communication. Trying to sort a warranty claim, no one answers the phone and ignores emails or takes days to come back to you when the car is in the garage awaiting work carried out. Shambles!