Lambert Smith Hampton Residential Avis 

Special thanks to Tracy Revell and Sophie Drury, for your prompt and professional response to our urgent information request, you were both extremely helpful and it was very much appreciated.

Since Nicola Goddard returned to management, the outstanding jobs have finally been completed to a high standard. The communication has been efficient throughout, and I genuinely hope this level of quality continues 👍

The clarity and speed of Kirstie's response was very much appreciated and to be fair is a regular occurance on her part. Well done Kirstie and LSH

I am currently selling my property & had a few problems sending my lender a leasehold declaration, A representative in credit control finally after 3 weeks resolved the issue, Niaomi Wilson-Jennings was Very professional, supportive & V understanding, she emailed me when stated, always returned my phone calls & went above & beyond to resolve this query, A true asset to the company.

Can’t make payments after logging into the account created for me, Tried several times with different cards. Kept getting error message that says card numbers don’t match

Had great help on the phone today from a lovely lady called Naomi, dealt with my issue swiftly and in a very pleasant manner, keep up the great work, thank you! x

Sophie was very efficient.
I would do business with her again.

Whilst my initial request for a report copy was dealt with promptly, when this arrived the file was empty. I re-requested and the file was complete when it was sent through a couple of days later. The reason I had to request this file in the first place was because the online portal had been changed over the previous 12 months. I was more than a bit surprised to see that this effectively meant that there was no access to any records from prior years. I have seen no benefit from new portal, only aggravation, despite grandiose claims to its benefits when it was introduced. My managing agent had access to the old portal but despite several attempts has been unable to establish access to the new one. The new portal may be of benefit to LSH but there is no evidence it has been to your customers.

Niaomi has been very helpful in dealing with my query. Very efficient and replied to my emails almost immediately. 5* service from Niaomi!

I had a issue with a missing payment and spoke to Niaomi at LSH who resolved this matter very quickly and helped ease my financial burden. Thank you

I called today to set up a payment plan and spoke to Sophie.
She was extremely helpful, made the whole process really simple, and followed up with an email confirming all the details as soon as the call had concluded!

Connie is really great and easy to talk to, she’s always so helpful whenever there is an issue.

Connie is a amazing asset to the willow buildings she is always doing additional jobs that she isn’t required to do to make everyone that live here happy she is a wonderful person and makes living here so lovely.

Wanted to give credit to our amazing site team, specifically Connie Brister, super professional but also so kind and helpful, this woman needs a massive raise!

We absolutely love living here, our onsite staff, Connie Brister at the Willows is so, so fantastic, she goes above and beyond for me, my partner, my neighbours, even our little pup who loves to see her in the morning. Connie arranges social events for our buildings and they’re just so lovely. Her service and communication is amazing! Love!!

Thanks to Samantha for helping me register on the site. She explained the issue in detail and in simple terms.

Katie was great help in explaining the breakdown and not just around the specific finances in question. But also went out of her way to explain how other costs on the estate work which gave me a better understanding. Was not in a rush to get off the phone but I just found her to be very helpful. Once funds had cleared she reached out to me a week later to confirm the balance is clear now, thank you Katie for following up.

Sophie Drury from the Credit Control department was extremely helpful in helping me with my enquiry. Thank you!

Excellent customer service

We are very happy with the service and communication we received from the managing company. After moving into the property, we had some questions regarding an unexpected increase in the service charge. Sarah was extremely helpful and took the time to provide us with detailed information and answer all our questions.

As we needed some extra time to arrange the payment, Sarah directed us to Katie, who was also very helpful and managed to arrange a payment date that worked perfectly for us.

We really appreciate how understanding, helpful and professional both Sarah and Katie were. The communication and solutions provided made the whole process much easier for us. Thank you!