Lambert Smith Hampton Residential Avis 

​I cannot speak highly enough of the fantastic service I received today from both Grace Sunday and Lynn Melbourne at LSH.

​Grace initially handled my first enquiry and was absolutely top-notch. She provided all the information I needed to move forward with the final selling stages of my property. She was remarkably efficient and delivered on every single thing she promised.

​After following up with my solicitors, I needed to call LSH back with a quick query and had the pleasure of speaking with Lynn. She was exceptionally courteous, took the time to truly listen, and asked all the right questions. Thanks to her thoroughness, she placed me on a brief hold and ended up saving me a £1,000 bill! I am truly grateful for her incredible attention to detail and care.

​Both Grace and Lynn are an absolute credit to LSH. Thank you both so much for your assistance today!

Very poor customer service, Poor communication of letters reaches you days before their administration charge, payment can’t be made on the Account and no acknowledgement of the payment even after 2 weeks. Tried calling to see what’s happening, the response was they don’t understand me. Sad to be stuck with them.

Aimee was extremely helpful . She helped me use the portal

Sophie Drury answered my account query quickly, and followed up with an email confirmation. I could not have asked for anything more.

In relation to my previous review and LSH response.

LSH’s reply doesn’t meaningfully engage with my review. It repeats generic statements about “following their complaints procedure” but avoids every point raised. Nothing in their response shows evidence of any listening, accountability, or any intention to address the concerns.

Their comment about not discussing matters “publicly” is also misplaced, my concerns were raised directly through their complaints process. This phrasing simply sidesteps the issues rather than responding to them without any details being necessary.

After months of raising the same problems, a generic corporate message is not good enough. Their response fully reinforces the pattern I described: procedural language instead of genuine engagement.

Thank you Kirsty Hamer for your assistance and prompt responses to all the enquiries made. Much appreciated

Kirsty and Paul were very quick and efficient when locating our paperwork and sending it across- they also told us where we can locate our other paperwork if needed!
Thanks guys :)

Mollie has been a great source of support for a recent issue with bin collection from the local council. Without Mollie’s support and dedication the matter would still be on going. Thank you LHS and Mollie!

Aimee incredibly helpful, got everything done very quickly & easily1

If you’re looking to rent/buy a property from this management company, I wouldn’t bother.
The flat building I lived in for over a year was never secure! The homeless would break into the building and sleep in the basement and try doors to get into the flats that were unlocked! No CCTV around the building and the lift was constantly out of service, in a 6-floor flat building! Rubbish at responding to emails and sorting the issues. Ended up having to move out due to the constant stress and anxiety of the building left unsecured.

This is one of the worst property management companies I have ever dealt with. Our elevator has been out of service for over a month, despite residents with serious health conditions living on the fifth and sixth floors. The security cameras remain broken while theft continues, and even the main entrance door is not properly maintained.

This building has no real security, poor maintenance, and little concern for residents’ safety or wellbeing. All of this reflects a management team that simply doesn’t manage or care about the building or the people who live here. I honestly don’t understand how this level of service is acceptable.

Quick to answer my call, no lengthy queues. They were able to resolve my portal registration issue within a minute. I spoke to Aimee and she was very helpful and friendly. Thank you.

Kirsty Hamer always resolves my service charge queries quickly, efficiently, and professionally. She’s consistently helpful, knowledgeable, and responsive, making the whole process straightforward and stress-free. Excellent customer service every time. Thank you, Kirsty!

Kirsty Hamer was very helpful and professional. Responded to my emails promptly and helped me to provide the correct information. Thank you Kirsty

An absolute disaster. I would strongly advise anyone looking to buy or rent in a building managed by Lambert Smith Hampton to think twice. They don’t care about residents’ safety or wellbeing. Serious maintenance and security issues are ignored for far too long, communication is poor, and residents are left to deal with the consequences. Avoid any building managed by this company.

This is the worst company ever, Very disappointing management. The lift in our 8-storey building has been broken for over a month, and the main entrance door has been broken for over two weeks with no proper action taken. This is unacceptable and raises serious concerns about residents’ safety and wellbeing. Please do better.

they doing everything except manage our building we are suffering for more then 2 years with them, they very good at charging service charge but do not care about the service.
for example chasing Kelsey from Sunday ( today Wednesday) 3 times to fix the front door that is broken for 2 weeks now, no answer.
The lift ( 3 years old lift ) is out for more then a month and not for the first time.
they just doing everything except to manage the building.

Got through very quickly. My queries were resolved without any issues. I spoke to Anna Pellatt who was very helpful, very friendly, a link was sent for me to be able to use the LSH website.

Received excellent customer care thanks to Tracey Revell and responding to my query promptly. Making the whole process stress free.
Thanks again
Garry Rolla

I've been lucky enough to have Niaomi managing my account with LSH for the last few years. She's really efficient, communicates really well, even with some complex issues. Her speed of response & proactive approach are both really appreciated. Overall - excellent.