Lambert Smith Hampton Residential Avis 

Aimee Spencer was brilliant on the phoneand made the process work so easy. She understood everything and sorted everything.

Thank you Niaomi!! Great experience, answered the phone within minutes, a nice and friendly voice answered. I didn't articulate my words very well ( it is Friday Afterall LOL) however Niaomi was clearly listening for the key words and new exactly why I was calling. We had a little giggle over it :) Niaomi confirmed what I needed and it was in my email box within minutes! Helpful, professional and a great asset to your Team :)

I waited for 2 months for LSH to send an email to 4 people. The building manager was of no help whatsoever. I was even given a wrong phone number within LSH, phone number which was of a different company.

Quick and easy transaction. Katie Smithies was very helpful with my enquiry

I had been dealing with an incorrect PCN issue for almost a year, receiving debt collection letters while the matter remained unresolved. The issue should have been resolved much sooner, and the prolonged delay caused a great deal of unnecessary stress and frustration.
When Sophia joined as the new Property Manager, she resolved it within just two days. I was impressed by her efficiency, and willingness to help. She demonstrated exactly the level of service I had been hoping for throughout this process.
However, my overall rating for the property management company has to reflect the fact that I endured this issue for almost a year before it was finally resolved. While Sophia's service was excellent, the company's handling of the matter prior to her involvement fell well below the standard I would expect.
Thank you, Sophia, for your outstanding support and for bringing a long-running issue to a swift and satisfactory conclusion.

My enquiries were dealt with very efficiently by Tracey Revell who explained everything clearly and who was really helpful I also was helped by Katie Smithies who was similarly efficient. I was helped by Tracey on the 17th June and Katie on the 19th

What a fantastic call, all I can say is Tracey Revell is absolutely fantastic. Handled things extremely professionally but also potentially, it was an absolute pleasure to speak to her today and is definitely an asset to the company. She answered all my queries and provided helpful information. Once again I want to thank Tracey for her service and support, it is greatly appreciated.

Very speedy response from Matt Steele this morning. He was checking mail for an absent colleague and followed up on my issue; I was pleased to have confirmation that the job is in hand.

This company does not offer value for money. They charge high service charges and do not deliver on repairs and maintenance. They are not customer friendly. Looks like it depends on which division and who is the property manager

Katie handled my request quickly & effectively, managing to set up a payment scheme for me, very helpful

I had a great experience speaking with Abbi Sharp today. I called in with reference to a letter I had received. She guided me to the LSH Residential portal explaining that all the information regarding my bills/property are listed here. She then helped to get me set up which took seconds. She made the whole process quick, easy, and stress-free. Fantastic, friendly, and efficient service. Thank you, Abbi!

It seems to me that every time the extra service cost is finished they find a reason to increase it again.
They manage the quotes for extra work and accept them without consulting the apartment owners.
The word scam springs to mind.

Spoke with Anna Pellatt this afternoon to query an invoice. Anna was very patient and explained my queries very clearly.
Great to speak with someone who is professional and explains things clearly and is not rushed.

Sophie very helpful when I couldn’t log in to account made it very easy with instructions how to get back in. Very impressed with the service provided

I wanted to make a payment towards my service charges and Katie Smithies handled this request very professionally and was extremely helpful.

I'd like to thank Ms Kirsty Hamer for quick and professional resolution to the issue with my account balance.

Our LSH Property Manager, Harrison Lee, is the main reason for this high score. Professional, accommodating and courteous.

Thanks for all your hard work, Harry!

Dealt with Katie Smithies with regards a query over an invoice and Title. This was dealt with in a timely professional manner

I spoke to Anna Pellatt at approximately 13.45 today asking her to send a document to my solicitors. Anna was so helpful asking if I wanted to be copied in to email she was sending to my solicitor. At 14.03 I had an email from Anna. She had copied me into the email to my solicitor. I wasn’t expecting this to happen so quickly. Thank you Anna.

Katie Smithies was so very helpful when I tried to pay my service charge.