Lambert Smith Hampton Residential Avis 

Sophie Drury answered my call efficiently and courteously, excellent customer service. However the bureaucracy is poor. I received a notice of arrears threatening an additional late payment fee despite never having received an original invoice.

Kirsty Hamer was very polite friendly and professional and sorted my query out very quickly

Katie Smithies was fantastic dealing with my queries when I called and really didn’t mess around with fulling my requests. Sometimes having that personal understanding and seeing things from the customers point of view is all it takes. A huge thank you to Katie and keep up the amazing job you do.

Would give no stars if I could

I wasn't going to write this until the work I am waiting to happen was completed, however as that may be months away, I thought I better send now.

Just over 4 months ago I noticed that the flooring in my hall way was damp. As we were experiencing large amounts of rain I had to assume coming in from the doorway.

I got a local builder to come out (Feb 13th ) and check the issue (within 24 hours) and he said it was actually an issue with a leak in the porch roof and there was a leak in the ceiling that was making the carpet damp. He said this was an urgent issue as the leak was between a light fitting and the fuse box, meaning it was dangerous with the rainy weather and the electrics.

I rang LSH straightaway and followed up with an email with the report from the builder.

However despite me checking on a weekly basis the issue is still not resolved and I'm being told when there is a reply, that they don't organise the contractors schedules.
This is a concern as this roof has potentially been leaking since before I bought the property just over 18 months ago, therefore I can only assume any more rain ( a weekends worth a few weeks back ) would have maybe knocked out the electrics if the leak has worsened. I haven't been able to use the light in my hall way for over 3 months for fear of it fusing in some way.

Yet no one really seems to care about getting it sorted. I've even been told that the contractor will only come out on a dry day.

So far no one has even been out to look, let alone repair.

I have also prior to this asked about 2 smaller jobs and been told the fees I pay don't cover those.

So what I really want to know is what does my £1200 a year cover as so far nothing and it's a lot of money to pay.

Yes as soon as I have mentioned not paying the 2nd payment of £600 due next week, I am threatened with charges to my account.
Surely jobs should be completed in a timely manner and updates given, rather than me having to keep asking for updates. Then I will pay the next payment.

This is now causing stress and frustration. I have been told that once the work is complete I can claim for any internal works such as redecoration, what worries me is how long it would take to be paid back.

Very fed up now after over 3 months of being given extremely shoddy services.

UPDATE

4 months after first reporting the issue. I was told last week scaffolding would be put up that week, not sure why scaffold was required.
At the end of last week still no scaffold.
Today 2 guys turned up to complete the repair, I wasn't told they would be with me today. They'd only been booked in yesterday.
They had to cut a hole in my ceiling, so good job I was home to allow this to happen.
Very much hope I don't have anymore issues with the house, as I don't think I could do this again.

Great understanding from a tricky situation from Katie Smithies, much appreciated

Great service from Sian Hughes
First Point of Contact Administrator - LSH Residential - Sorted out my issue and got me back online quickly, thank you.

My experience with LSH is focused on liaising with credit control department to arrange a regular payment service. It was great to have contact with a real person who made it very easy. On the two occasions I’ve needed to set up a regular service management charge over the last 18 months, Kirsty has replied promptly and given me the information I needed in a friendly way. It couldn’t have been easier!

I had contacted the property manager Sophie Walker today for a couple of queries..
The response I had was prompt, efficient and professional.. She made what she could to help answering my queries and even to guide me where to get further help.
Thank you very much

I received friendly response to my concern about payment. I am very happy and grateful to Sophie Drury, she puts my mind at rest. Thank you.

I had a problem logging t my account as this replaced rhe previous account logging. Philip Rabone sorted out the prioblem quickly and efficiently.

Years and years of disappointment with this company.
A revolving door of staff with no interest or ability to actually manage a property for good.
Years of neglect hidden behind poor excuses has left our place in a shocking state and requiring major works and redecoration.
When digging deeper to the SC accounts they have wasted thousands of pounds on overpaying for services which have been completely unnecessary or not even required.
If you want a big company with no interest in your property but with a whizzy website they are for you.
If you want your property managed to even a basic standard then go elsewhere.

These 5 stars are awarded to an exceptional member of staff that works for this company called Niaomi. Niaomi is incredibly helpful and kind when I’ve needed answers and she has sorted any problems I have had almost immediately. Very professional, excellent telephone manner and a credit to the company.

Bella from LSH was really helpful today. I rang and asked for the current service charge budget. She took the trouble to find the correct one for the block and emailed it to me within the hour. I did also speak to her colleague who was also really helpful, my apologies I did not catch her colleagues name.
Very pleased with the help received. Thank you.

Very pleased with the positive and helpful response by Kirsty Hamer. She helped me resolve my issue completely.

I have asked numerous times over a period of two years for help in improving my enjoyment of my leasehold property. Problems with neighbours, unsatisfactory repairs and of late a copy requested by the Dept. Of Work and Pensions showing the breakdown of service charges and ground rent. My polite emails have been totally disregarded. It is not cheap to live in this development and we have now been asked for a further £1,200 to cover repairs in a different building from the one that I live in. It hasn’t been made clear whether this is a one-off or whether it’s going to be a bi-annual payment. The company is uncourteous and unhelpful. Out of sheer frustration I am posting this on Trust Pilot so that if anyone is checking Lambert Smith Hampton Residential out they can read that will experience difficulties if they buy into one of their properties.

I had made a mistake in paying into the wrong acc and called up to explain and was helped by katie who explained what to do and forwarded me email to contact to find the solution.I was really anxious about it but Katie reassured me in which I was so thankful to her

I called LSH and spoke with Tracey Revell every time I call I always face the same problem into not being able to find out my details on my property for some unknown reason.
This again happened yesterday, however rather than ending the call Tracey made some enquiries and after some time managed to find the solution. Tracey, I want to thank you for being so professional and self motivated &for not giving up!! You are a credit to the company. I wish there were a lot more staff like you as the day previously I called and the person was so negative and showed by huffing on the phone, LSH you need to get more people like Tracey working for your company, if calls are recorded please please listen to the call, she was excellent.
Thank you so much Tracey Ravell

Sophia Wrisdale (property manager) was very helpful, responsive and helped resolved our issue with the parking company quickly.

Sian Hughes was very quick in responding to my queries and assisted with a great step by step guide to register and also answering a follow up question I had, after going over my statements to do with the ground rent paid as it was not totally clear to me (but now it is thanks to Sian :-))

Spoke to an agent (Grace) regarding possible visitor parking for when visiting our son. Agent professional and friendly. Able to direct query to relevant property manager.