Sent the wrong size garment. When contacted was told that the fulfilment centre claimed garment was correct size. No labels in garment. Measurements taken showed it to have the proportions of an M wit... Voir plus
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Ordered item was a jacket. It seemed of far lower quality than in the photo. It had a lefthanded zipper - something I never seen in my life. It was made in China. They billed me for two jackets.... Voir plus
Chinese drop ship operation. Size charts way off - an xl men's jacket fit like a medium/large US. Then game begins - - they try to avoid returns by telling you you must ship item to Denmark (?? their... Voir plus
Ich habe Jacke in XL geordert, die dann gefühlt in Grösse S ankam. Ich habe das sofort bei Lucerti gemeldet und die schrieben mir, dass ich die Ware auf eigene Kosten zurückschicken könnte, die gi... Voir plus
1,4
Mauvais
64 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 61 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
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I ordered the “Tiziana” waistcoat which…
I ordered the “Tiziana” waistcoat which looked great in the advert, Looked like a nice thick Harris tweed type material.
What I got was completely inferior, very thin material, no watch chain as shown in the advert, The buttons are on the wrong side, and just doesn’t sit right when I try it on,
From what I have read the returns policy is difficult and almost non existent so I’m afraid this poorly copied waistcoat will be going in the next available charity bag. Oh and it doesn’t come in a fine looking box like it shows on the advert, Just one of those plastic zipper bags which help to keep it nice and crumpled during transit, £44 I paid, never again !
11 juin 2026
Avis spontané
Réponse de Lucerti
Hi,
Thank you for taking the time to share your feedback. We are sorry to hear that the product, its presentation, and the returns experience did not meet your expectations.
We understand the importance of accurate product imagery, detailed product information, and a clear returns process. We take these concerns seriously and are reviewing this feedback internally as part of our ongoing efforts to improve our products and customer experience.
Kind regards,
Lucerti Team
Quality poor and stalling returns policy
I think i have already posted my experience. Which in the end worked out via the intervention of am ex who got my money back. A lesson to always buy with a credit card.
I continued to get ads on my FB page.
I copied the worst review from here, and pasted it 20 times into the comments. The ads soon stopped. .
15 août 2025
Avis spontané
Réponse de Lucerti
Hi,
Thank you for sharing your feedback. We are sorry to hear that the product quality and return experience did not meet your expectations.
We understand the importance of clear return procedures and timely customer support. We take these concerns seriously and are reviewing this feedback internally as part of our ongoing efforts to improve our service and customer experience.
Kind regards,
Lucerti Team
Very disappointed of finished product
Very disappointed of finished product. Totally different to website photo. Appauling quality. Deff made in the far east!!! Dont bye from them. Its going straight in the bin.
2 juin 2026
Avis spontané
Réponse de Lucerti
Hi,
Thank you for taking the time to share your feedback. We are sorry to hear that the finished product did not meet your expectations or align with how it was presented online.
We understand the importance of accurate product imagery and consistent quality. We take this feedback seriously and are reviewing it internally as part of our ongoing efforts to improve our products and customer experience.
Kind regards,
Lucerti Team
Ordered a Gilet from Lucerti
Ordered a Gilet from Lucerti , shocking quality, supposed to be suede but was extremely cheap fabric, not suede. Looked like it would only fit a child although was a men’s XL. Asked for refund via PayPal but they only agreed if I return at my cost to Paraguay! Luckily PayPal credited the £27 postage as a good will gesture! Beware!
18 mai 2026
Avis spontané
Réponse de Lucerti
Hi,
Thank you for taking the time to share your feedback. We are sorry to hear that the product quality, sizing, and return process did not meet your expectations.
We understand the importance of accurate product information, reliable sizing, and clear return procedures. We take these concerns seriously and are reviewing this feedback internally as part of our ongoing efforts to improve our service and customer experience.
Kind regards,
Lucerti Team
I believe I was scammed
I believe I was scammed. The items I received were nothing like those shown on the website—just cheap, overpriced knockoffs shipped from China. Returns were supposed to be sent to Belgium, but no RMA or postage reimbursement was offered, which is very confusing. The products were of such poor quality that I ended up giving them away, and the shoes and clothes were much too small.
8 mai 2026
Avis spontané
Réponse de Lucerti
Hi,
Thank you for taking the time to share your feedback. We are sorry to hear that the product quality, sizing, and return process did not meet your expectations.
We understand the importance of accurate product presentation, clear sizing guidance, and a transparent returns experience. We take these concerns seriously and are reviewing this feedback internally as part of our ongoing efforts to improve our service and customer experience.
Kind regards,
Lucerti Team
Pathetic scammers
Scammers. Do not order. They send you random cheap bullshit you didnt order and refuse to refund and try and make you pay to return. This is theft. Pursuing legal action and reporting them to every EU agency possible.
5 mai 2026
Avis spontané
Réponse de Lucerti
Hi,
Thank you for sharing your feedback. We are sorry to hear that the item received and the return and refund process did not meet your expectations.
We understand that receiving an order that differs from what was expected is frustrating. We take concerns regarding order accuracy, return handling, and customer service seriously, and this feedback is being reviewed internally as we continue working to improve our processes.
Kind regards,
Lucerti Team
DO NOT BUY
DO NOT BUY. It is a scam. Promise a product and send a cheap imitation from China. It is fraud and they will shut down and open again under a different name. Once you realise you've been duped they try to negotiate a discount. If you settle, they've made money for supplying rubbish. Under European law you are entitled to a full refund and, if they ask you to return their product they must pay the cost since it is not what you ordered. Their mistake not yours. It is a pity Facebook put profit before protecting it's users from unscrupulous traders. Simple, don't buy off Facebook.
14 avril 2026
Avis spontané
Réponse de Lucerti
Hi,
Thank you for taking the time to share your feedback. We are sorry to hear that the product, return process, and overall experience did not meet your expectations.
We understand the importance of accurate product information, clear return procedures, and fair customer service. We take these concerns seriously and are reviewing this feedback internally as part of our ongoing efforts to improve our service and customer experience.
Kind regards,
Lucerti Team
Did not receive my order
Did not receive my order. Please don't order anything from this company
22 avril 2026
Avis spontané
Réponse de Lucerti
Hi,
Thank you for sharing your feedback. We are sorry to hear that your order did not arrive as expected.
We understand how frustrating this can be and take delivery and fulfilment concerns seriously. This feedback is being reviewed internally as we continue working to improve our customer experience.
Kind regards,
Lucerti Team
Scam AI marketing
Sadly it seems I've fallen for scam advertising that instagram won't address. The images displayed in ads and on their website is completely different from the product I've ended up with. I think the pictures have been enhanced with AI so that they look like a completely different material, weight and quality than they are in reality. It was discounted but I've still been immensely ripped off, I'd avoid this company in favour of literally any other clothing company
27 mars 2026
Avis spontané
Réponse de Lucerti
Hi,
Thank you for taking the time to share your feedback. We are sorry to hear that the product you received did not align with your expectations based on its presentation.
We understand the importance of accurate product imagery and clear information when making a purchase. We take this feedback seriously and are reviewing it internally as we continue working to improve how our products are presented and the overall customer experience.
Kind regards,
Lucerti Team
Rip off
Rip off! Do not buy anything from them. Very poor quality, and they make it very difficult to return.
19 mars 2026
Avis spontané
Réponse de Lucerti
Hi,
Thank you for sharing your feedback. We are sorry to hear that the product quality and return experience did not meet your expectations.
We take feedback regarding our products and returns process seriously. Your comments are being reviewed internally as we continue working to improve our customer experience.
Kind regards,
Lucerti Team
stiil waiting for the product almost two months ago
stiil waiting for the product, almost two months ago
4 février 2026
Avis spontané
Réponse de Lucerti
Hi,
Thank you for sharing your feedback. We are sorry to hear that the delivery timeframe did not meet your expectations.
We understand how frustrating a prolonged wait can be. We take concerns regarding delivery and order fulfilment seriously, and this feedback is being reviewed internally as we continue working to improve our customer experience.
Kind regards,
Lucerti Team
The company deserve negative ratings, deceit , Fraudulent
The company deserve negative ratings,
They trade is based on fraudulent and deceitful manner where they attract people with stuff which actually they not even selling.
Ones a customer receives the items upon requesting return they make excuses of shipping charges and then manipulate you with suggesting to keep the cheap stuff which they have shipped and also they will refund 15%
Please beware....
17 mars 2026
Avis spontané
Réponse de Lucerti
Hi,
Thank you for taking the time to share your feedback. We are sorry to hear that your experience with the product and return process did not meet the standard you expected.
We understand the importance of clear product information, transparent return procedures, and fair communication throughout the customer journey. We take these concerns seriously and are reviewing this feedback internally as part of our ongoing efforts to improve our service and customer experience.
Kind regards,
Lucerti Team
Company refused to fix their error
Item received was not as ordered. Wrong size, wrong colour, and design not as advertised. Asked to return for a refund. They expect me to pay to return them, even though their mistake. Numerous emails resulted in the same nothing outcome. Their solution? 20% refund. This somehow feels like a FINANCIAL SCAM selling rubbish to collect money.
5 mars 2026
Avis spontané
Réponse de Lucerti
Hi,
Thank you for sharing your feedback. We are sorry to hear that the item received, return process, and communication with our team did not meet your expectations.
We understand how frustrating this situation can be. We take concerns regarding order accuracy, returns, and customer service seriously, and this feedback is being reviewed internally as we continue working to improve our processes.
Kind regards,
Lucerti Team
Terrible site to buy from
Terrible site to buy from . Extremely poor customer service and almost a fraud. They don’t refund the amount even after cancelling order etc
16 février 2026
Avis spontané
Réponse de Lucerti
Hi,
Thank you for sharing your feedback. We are sorry to hear that the order cancellation and refund process did not meet your expectations.
We understand how frustrating this can be and take concerns regarding customer service, cancellations, and refunds seriously. This feedback is being reviewed internally as we continue working to improve our customer experience.
Kind regards,
Lucerti Team
Deceiving Item Description
Product ordered is not what advertised. Should have been cotton instead of synthetic. Lucerti does not include the cost of shipping replacement. Could have been avoided in initial order.
24 janvier 2026
Avis spontané
Réponse de Lucerti
Hi,
Thank you for sharing your feedback. We are sorry to hear that the product you received and the replacement process did not meet your expectations.
Clear product information and a fair resolution process are important to us. We take these concerns seriously and are reviewing this feedback internally as we continue working to improve our customer experience.
Kind regards,
Lucerti Team
Do not buy!
Ai responses on returns, repeat over and over. The jacket i got was pathetic. they will only offer me 35% refund because they are in Belgium and I am in USA.
18 janvier 2026
Avis spontané
Réponse de Lucerti
Hi,
Thank you for sharing your feedback. We are sorry to hear that the product and return process did not meet your expectations.
We take concerns regarding product quality, return handling, and customer communication seriously. Your feedback is being reviewed internally as we continue working to improve our customer experience.
Kind regards,
Lucerti Team
A company is a FRAUD
A company is a FRAUD! don't believe those beautiful pictures they put on their site! Clothes are of do poor quality that adequate person will never wear them! Avoid their goods, don't trust beautiful pictures!!
16 janvier 2026
Avis spontané
Réponse de Lucerti
Hi,
Thank you for sharing your feedback. We are sorry to hear that the product you received did not meet your expectations.
We take concerns about product quality and how our items are presented seriously. Your feedback is being reviewed internally as we continue working to improve our products and customer experience.
Kind regards,
Lucerti Team
I bought a pair of boots from them and…
I bought a pair of boots from them and are the lowest quality boots, they have better quality at Walmart for $19.99. They offered me 30% off my purchase of $104 and I said no way ! It’s a scam and they know it! It cost 177$ to return them so I contacted my credit card company and they told they must supply a prepaid return label for a full refund.
9 janvier 2026
Avis spontané
Réponse de Lucerti
Hi,
Thank you for sharing your feedback. We are sorry to hear that the product quality and return experience did not meet your expectations.
We understand that return costs and the resolution offered are important parts of the overall customer experience. We take this feedback seriously and are reviewing it internally as we continue working to improve our products, policies, and service.
Kind regards,
Lucerti Team
The boots arrived in perfect condition
The boots arrived in perfect condition. A bit stiff at first, but they broke in nicely after aday.
22 décembre 2025
Avis spontané
Terrible company DO NOT ORDER FROM…
Terrible company DO NOT ORDER FROM THEM! ordered a jacket on the 9th October still not received - contacted lurcerti customer services several times to ask where my order is to be fobbed off! Now going through the process of getting my money back through my bank. WILL NEVER ORDER FROM THEM AGAIN!
12 décembre 2025
Avis spontané
Réponse de Lucerti
Hi,
Thank you for sharing your feedback. We are sorry to hear that your order had not arrived and that your communications with our customer service team did not provide the clarity or support you expected.
We understand how frustrating this situation is. We take concerns regarding delivery delays and customer communication seriously, and this feedback is being reviewed internally as we continue to improve our service.
Kind regards,
Lucerti Team
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