Sent the wrong size garment. When contacted was told that the fulfilment centre claimed garment was correct size. No labels in garment. Measurements taken showed it to have the proportions of an M wit... Voir plus
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Ordered item was a jacket. It seemed of far lower quality than in the photo. It had a lefthanded zipper - something I never seen in my life. It was made in China. They billed me for two jackets.... Voir plus
Chinese drop ship operation. Size charts way off - an xl men's jacket fit like a medium/large US. Then game begins - - they try to avoid returns by telling you you must ship item to Denmark (?? their... Voir plus
Ich habe Jacke in XL geordert, die dann gefühlt in Grösse S ankam. Ich habe das sofort bei Lucerti gemeldet und die schrieben mir, dass ich die Ware auf eigene Kosten zurückschicken könnte, die gi... Voir plus
1,4
Mauvais
64 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 61 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
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No order and no refund
Placed an order 19 Nov 2025, still not received 10 Dec 2025. Lucerti refusing to give a full refund, offering 20% of what I have paid. Absolutely disgraceful. AVOID
Order finally received on 10 Jan 2026 after I threatened legal action. Quality is extremely poor, I can see through the material.
Do not order from this company.
11 décembre 2025
Avis spontané
Réponse de Lucerti
Hi,
Thank you for sharing your feedback. We are sorry to hear that the delivery timeframe, refund experience, and product quality did not meet your expectations.
We understand how disappointing it is to experience delays and then receive an item that falls short of what was expected. We take this feedback seriously and are reviewing it internally as part of our ongoing efforts to improve both our service and product experience.
Kind regards,
Lucerti Team
This is NOT a legitimate company
This is NOT a legitimate company. This company is not legitimate and appears to be in business primarily to deceive customers. I purchased a jacket advertised as XXL, but what arrived was closer to a small—I couldn’t even get it on. I contacted them immediately, but from the very beginning they refused to provide any clear return instructions. Instead, they claimed the return address was “somewhere in Europe” and that shipping it back would cost more than the jacket itself. Their solution? Offering me a small discount to keep an unusable item.
The quality of the jacket was also nowhere near what they show in their advertisements. Although their own Return Policy promises hassle-free returns, in practice they use every tactic possible to discourage you from sending anything back.
My advice: avoid this company entirely.
12 novembre 2025
Avis spontané
Réponse de Lucerti
Hi,
Thank you for sharing your feedback. We are sorry to hear that your order, sizing experience, and return process did not meet your expectations.
We understand that receiving an item that does not fit as expected can be frustrating. We take concerns regarding product quality, sizing, and return handling seriously, and this feedback is being reviewed internally as we continue working to improve our customer experience.
Kind regards,
Lucerti Team
Do not buy from Lucerti
This. Implant is horrible. DO NOT BUY FROM THEM. The clothes do not fit, are cheaply made, and they do not offer refunds or returns even though they state that they do. They sent the wrong size on both items on my first order, then they did it again on the second replacement order, which they forced my to pay for shipping because they do not have a return system.
12 novembre 2025
Avis spontané
Réponse de Lucerti
Hi,
Thank you for sharing your feedback. We are sorry to hear that your experience with sizing, product quality, and the replacement process did not meet expectations.
We understand how frustrating it is to receive incorrect sizes, particularly more than once. We take concerns around our products, returns, and customer service seriously, and this feedback is being reviewed internally to help improve our processes.
Kind regards,
Lucerti Team
False advertising and dishonest practices.
I ordered what was advertised as a linen suit. I placed the order. Later in the fine print I noticed the word "Blend." Not good. I tried canceling the order but received an email saying once the order is processed they cannot issue a refund. EVEN THOUGH THEIR WEBSITE ASSURES A SMOOTH RETURN IF WITHIN 30 DAYS. I sent this copy of what their published policy is:
Yes, we gladly accept returns within 30 days of receiving your order.
Just contact our customer service team...and we’ll take care of the rest—whether it’s a smooth refund or exchange.
Yeah, real smooth. From false advertising to lies about their policy.
I intend to file a vendor grievance with my bank. Horrible experience.
28 novembre 2025
Avis spontané
Réponse de Lucerti
Hi,
Thank you for sharing your feedback. We are sorry to hear that the product information and order cancellation process did not meet your expectations.
Clear communication around materials, order processing, and return policies is important to us. We take your concerns seriously and are reviewing this feedback internally as part of our ongoing efforts to improve the customer experience.
Kind regards,
Lucerti Team
I did TWO items ordered
I did TWO items ordered, but I received just one; actually, it's so bad.
I do not advise any to order from that company
3 décembre 2025
Avis spontané
Réponse de Lucerti
Hi,
Thank you for sharing your feedback. We are very sorry to hear that your order did not arrive as expected.
Receiving an incomplete order is not the standard of service we aim to provide. We take this matter seriously and are reviewing the issue internally to help ensure our fulfilment and customer experience meet the standards our customers expect.
Kind regards,
Lucerti Team
two websites operate by same people
Thanks to Trustpilot. I did my homework before making purchase. The website lucerti.com and velcari.com seems to be run by the same people. Why would someone run two identical website with identical items if it is a legitimate website.
The item displayed looks great but I would not spend a penny for item good for nothing. It would be great to have a feedback from Lucerti.com and velcari.com.
26 novembre 2025
Avis spontané
Réponse de Lucerti
Hi,
Thank you for sharing your feedback. We understand that trust and transparency are important when shopping online, and we are sorry that aspects of our website caused concern.
We take feedback like this seriously and have shared it with the relevant team as we continue reviewing our customer experience and product information.
Kind regards,
Lucerti Team
I am unhappy 1st time buyer with free returns
SCAM…I am 1st time buyer with free returns
I ordered and want to return due to poor quality, email from customer service that I have to pay for return shipping back to Belgium .
Then offer me discount, replace item, etc
Then no more communication.
Hole in jackets too. Cheap quality.
I will post my review on all social media
19 novembre 2025
Avis spontané
Réponse de Lucerti
Hi,
Thank you for taking the time to share your feedback. We are sincerely sorry to hear that your first experience with us did not meet the standard we aim to provide.
We take concerns regarding product quality, return handling, and communication from our support team very seriously. This is not the experience we want any customer to have, and we are reviewing the matter internally to understand what went wrong and where we need to improve.
Kind regards,
Lucerti Team
I felt for it
I fell for it
Payed 80 usd for a japanese shirt that came from china within 1 month
At least i was expecting quality
I kid you not it was worse one i have ever seen quality wise
2 novembre 2025
Avis spontané
Réponse de Lucerti
Hi there,
Thank you for taking the time to share your experience. We truly appreciate the feedback, even when it’s not what we hope to hear. We’re very sorry to learn that the item didn’t meet your expectations, especially regarding quality and delivery time. That’s definitely not the experience we want for our customers.
Please reach out to our support team with your order details so we can look into this further and find a solution for you. We’re always working to improve our products and processes, and feedback like yours helps us do exactly that.
Thank you again for bringing this to our attention.
A total SCAM...the only reason I gave…
A total SCAM...the only reason I gave one star is that it was required to post a review. What I ordered by the picture and the quality of the item I received was totally different, I will request a return for a full refund and if refused or the process is too cumbersome I will file a dispute with my credit card company. This company is a total SCAM. Several attempts have been made to proces a return for a reund and all I got was the runaround and some BS that it would have to be returned to Belguim and the return shipping would exceed the value of the item so I should settle for a minor partial refund. Again, TOTAL SCAM. I wish I could post pictures of the item I ordered from their catalog and what I actually received...it's a joke.
1 novembre 2025
Avis spontané
Réponse de Lucerti
Hi there,
Thank you for sharing your feedback. We’re very sorry to hear that the item you received didn’t match your expectations. That’s not the experience we want for our customers, and we understand how frustrating this must feel.
Please contact our support team with your order details so we can help you with the return and refund process as smoothly as possible. We want to make sure this is resolved for you.
Thank you again for bringing this to our attention. Your feedback helps us improve.
Purchased two men's sweaters From…
Purchased two men's sweaters From Lucerti and when I received them, I was not happy with the cut or quality. The phone # on website has a recorded message directing you contact them via their support email address. Sent multiple emails inquiring about about return process and after several days, still have not gotten a response. Steer clear of purchasing from Lucerti.
24 octobre 2025
Avis spontané
Réponse de Lucerti
Hi there,
Thank you for taking the time to share your experience. We’re really sorry to hear that the sweaters didn’t meet your expectations and that you’ve had trouble reaching our support team. That’s definitely not the level of service we aim to provide.
Please try contacting our support team again with your order number, and we’ll make sure someone assists you as soon as possible. We want to help you with the return process and resolve this for you.
Thank you again for the feedback. It helps us improve both our products and our service.
I never received the merchandise I…
I never received the merchandise I ordered. When I reached out to them, they falsely claimed that I signed for it. I then reached out to the shipping company who provided pictures of my package that they delivered to an apparent abandoned house (I drove up and down my street and couldn't even find the house) in spite of having my correct address on the package. The picture clearly showed the package left on some random porch and was clearly not signed for by anyone. Luverti refused to make the situation right, even though they had the pictures as well. They refused to work with me so I had to flie a claim with my credit card company. I would avoid this company as they are extremely dishonest and refuse to take care of their customers.
23 octobre 2025
Avis spontané
Réponse de Lucerti
Hi there,
Thank you for sharing your experience. We’re very sorry to hear about the delivery issue and the frustration it caused. Situations like this are never what we want for our customers, and we understand how upsetting it can be when a package doesn’t arrive as expected.
Please reach out to our support team again with any tracking details or correspondence you have so we can review the situation further and see what can be done. We want to make sure concerns like yours are properly looked into and handled with care.
We appreciate you taking the time to leave this feedback, as it helps us work on improving both our communication and our service.
Réponse de Lucerti
Hi there,
Thank you for taking a moment to share your feedback. We’re sorry to hear that the product didn’t meet your expectations. That’s not the experience we want for our customers.
If you can, please reach out to our support team with your order details so we can look into this and try to make things right. Your feedback helps us continue improving.
I was shopping for an inexpensive pair…
I was shopping for an inexpensive pair of casual slip-on shoes ( Lucerti Alessio Leather), They were delivered in 1.5 months (not punctual).
Arrived as advertised, look good and an OK fit (I would order a 1/2 size larger).
They are comfortable, stylish and inexpensive. NOT top quality, but above average.
I received compliments on them at a dinner party I attended.
5 septembre 2025
Avis spontané
Réponse de Lucerti
Hi there,
Thank you for taking the time to share such a balanced and thoughtful review. We’re glad to hear that the shoes arrived as advertised and that you found them comfortable and stylish. It’s great to know they even earned you some compliments.
We also appreciate your honest notes about the shipping time and sizing. Feedback like this helps us improve both our products and our overall service.
If you ever need assistance with future orders or have any questions, please feel free to reach out to our support team. Thanks again for your helpful review.
Poor quality and missing items
Poor quality and missing items. No response to emails. Avoid!!!
2 septembre 2025
Avis spontané
Réponse de Lucerti
Hi there,
Thank you for sharing your feedback. We’re really sorry to hear that you received items of poor quality and that something was missing from your order. Not getting a response from support only adds to the frustration, and that’s not the experience we want for our customers.
Please try reaching out to our support team again with your order details so we can look into this and help resolve the issue. We want to make sure situations like this are taken care of properly.
Thank you for letting us know. Your feedback helps us improve.
POOR - I didn’t realise this was coming from…
I didn’t realise this was coming from abroad, probably China. It took 17 days to arrive in the UK from ordering.
Upon receiving the quality is extremely poor and unwearable if honest.
The material is really thin, with threads hanging out of it everywhere. The labels are all in foreign too.
27 août 2025
Avis spontané
Réponse de Lucerti
Hi there,
Thank you for taking the time to share your experience. We are sorry to hear that the delivery took longer than expected and that the quality of the item did not meet your expectations. That is not the experience we want for our customers.
Please reach out to our support team with your order details so we can review this and help find a solution. We want to make sure you are taken care of and that issues like this are addressed properly.
Thank you again for your feedback. It helps us continue improving our products and service.
This site is completely fraudulent
This site is completely fraudulent. The quality of the clothing is poor and they just kept stalling to give me a refund.
16 juillet 2025
Avis spontané
Réponse de Lucerti
Hi there,
Thank you for sharing your experience. We’re very sorry to hear that the quality of the clothing didn’t meet your expectations and that you had trouble with the refund process. That’s not the experience we want anyone to have.
Please contact our support team again with your order details so we can review the situation and work toward a proper resolution. We take feedback like this seriously and are always working to improve both our products and our customer service.
Thank you for bringing this to our attention.
THIS IS A SCAM
I ordered a suite order #IS9314
Its been three weeks and I never received it
Therer phone number goes to VM and emails respond saying that my products shipping
THIS IS A SCAM
19 juin 2025
Avis spontané
Réponse de Lucerti
Hi there,
Thank you for taking the time to leave your feedback. We’re very sorry to hear that your order hasn’t arrived yet and that you’ve had trouble reaching support. We understand how frustrating this is, and it’s not the experience we want for our customers.
Please reach out to our support team again with your order number so we can check the status of your shipment and help resolve the issue as quickly as possible.
Thank you for bringing this to our attention. Your feedback helps us improve.
Scam scam scam
Scam scam scam. Resported as delivered but was sent to Nevada not Australia.
Haven't replied to my messages. Sigh. It's just sad to see tbh.
3 juillet 2025
Avis spontané
Réponse de Lucerti
Hi there,
Thank you for sharing your experience. We’re really sorry to hear that your order was marked as delivered to the wrong location and that you haven’t received a response yet. We understand how frustrating and disappointing that is.
Please contact our support team again with your order number and any tracking information you have. We want to look into this and help get it resolved for you.
Thank you for taking the time to leave your feedback. It helps us improve our service.
Product is nowhere near what is advertised
This product is coming from China. They are pretty ridiculously priced for the quality they are charging. It's just a complete rip off, the product was nothing close to what was advertised and I fell for this hoodwink, without checking reviews about them, anyways it is the last purchase from them. NEVER AGAIN.
25 juin 2025
Avis spontané
Réponse de Lucerti
Hi there,
Thank you for taking the time to share your feedback. We’re sorry to hear that the product didn’t meet your expectations and that you felt the quality didn’t match the price. We understand how disappointing that can be, especially when the item isn’t what you expected from the advertisement.
Please reach out to our support team with your order details so we can review the situation and see how we can help. Your feedback is important and helps us work on improving both our products and our transparency.
Thank you again for letting us know about your experience.
Ordered in May. Arrived in July. Good quality.
Edited review.
It's been 3 months, and finally, the clothes have arrived. Never thought they would. Communication is wanting, but they are trying to provide some kind of service (now that I realise this is genuine... let's see if others confirm?)
The chill top and shorts are extremely comfortable and true to the design, even if not quite the quality I'd expect for the price tag.
That said, the boxer briefs. Spot on. Love them. Very comfortable and very sexy. So, you've (finally) delivered on that (which is what originally made me go for the purchase). Great colours, lovely pastel, nice fit.
Would I recommend Lucerti? Maybe not. Italian name, Chinese brand. It was an ordeal. And I never expected this to arrive at my door front 3 months after ordering. But I had to change my review to honour the fact that they did actually deliver.
18 mai 2025
Avis spontané
Réponse de Lucerti
Hi there,
Thank you for taking the time to update your review and share your full experience. We’re glad to hear that your items arrived and that some of them, like the boxer briefs, met your expectations in comfort, fit, and design. We also appreciate your honest thoughts about the chill top and shorts.
That said, we’re sorry for the long delivery time and the communication issues along the way. We know how frustrating delays can be, and we’re working on improving both our logistics and our customer support so that experiences like yours become smoother in the future.
If you ever have any questions or need help with future orders, please feel free to reach out to our support team with your order details. Your feedback is important and helps us continue improving.
Thank you again for taking the time to share your experience.
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