Sent the wrong size garment. When contacted was told that the fulfilment centre claimed garment was correct size. No labels in garment. Measurements taken showed it to have the proportions of an M wit... Voir plus
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Ordered item was a jacket. It seemed of far lower quality than in the photo. It had a lefthanded zipper - something I never seen in my life. It was made in China. They billed me for two jackets.... Voir plus
Chinese drop ship operation. Size charts way off - an xl men's jacket fit like a medium/large US. Then game begins - - they try to avoid returns by telling you you must ship item to Denmark (?? their... Voir plus
Ich habe Jacke in XL geordert, die dann gefühlt in Grösse S ankam. Ich habe das sofort bei Lucerti gemeldet und die schrieben mir, dass ich die Ware auf eigene Kosten zurückschicken könnte, die gi... Voir plus
1,4
Mauvais
64 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 61 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
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Les gens ont aussi consulté
Poor quality
Poor quality, high prices. They promise to me that my next purchase will be free, deceived . Never again
10 juin 2025
Avis spontané
Réponse de Lucerti
Hi there,
Thank you for sharing your experience. We’re sorry to hear that the quality didn’t meet your expectations and that you felt misled regarding your next purchase. We understand how disappointing that must have been.
Please reach out to our support team with your order details and the communication you received so we can look into this and clarify what happened. We want to make sure your concerns are properly reviewed and addressed.
Thank you again for the feedback. It helps us improve our products and our service.
I ordered an XL suit from Lucerti that…
I ordered an XL suit from Lucerti that was advertised on Facebook. Very slick ad, great looking garment and a reasonable price. 3 weeks later I received a woman's size 6 suit. When I contacted Lucerti, I was told that returning it overseas would be more expensive than a replacement, so for the cost of shipping I was offered a replacement. 2 weeks later I received another size 6 suit. I have not been able to get a response or a resolution. Frustrating waste of time and money.
5 juin 2025
Avis spontané
Réponse de Lucerti
Hi there,
Thank you for taking the time to share your experience. We’re very sorry to hear that you received the wrong size not once, but twice. That is incredibly frustrating, and it’s absolutely not the experience we want for our customers.
Please reach out to our support team again with your order number and the details of both shipments so we can review this and work on a proper resolution for you. We understand how disappointing this has been, and we want to make sure the situation is addressed correctly.
Thank you for your feedback. It helps us improve our processes and service.
Scam!!!!!
This is a Chinese brand. Shipped from China. This store doesn't even exist. Look up the address posted on the website. Also they don't exist if you look up the name on Google maps. THIS IS A SCAM!!!!!
23 mai 2025
Avis spontané
Réponse de Lucerti
Hi there,
Thank you for sharing your concerns. We’re sorry to hear that your experience has led to frustration and confusion. We understand how important transparency is, and your feedback helps us see where we need to improve.
If you have an order with us or any unresolved issues, please reach out to our support team with your details so we can look into it and assist you directly. We want to make sure every customer is properly taken care of.
Thank you again for taking the time to leave your feedback.
Do not purchase if you do not want to be disappointed
I just purchased from this company . The pics look really grate but when you get the item , and yes it is cheap , it does not look at all like what is on the pic and it is not the quality they promote . I am trying to return the item they keep trying to convince me to keep it and refund me half or some other useless proposal . I explained that the item is so ugly I would not give it to my worse enemy . Then they came back to me you have to send the item back to Belgium lol I am from Belgium even if I do not reside there . Just give me the address but I am still waiting to get it . I am pretty sure I will not get it . Avoid this company using fake pics and them sending you rubbish ( i was even shocked how bad the item is )
29 avril 2025
Avis spontané
Réponse de Lucerti
Hi there,
Thank you for taking the time to share your experience. We’re really sorry to hear that the item you received didn’t match the photos or the quality you expected. We understand how disappointing that is, and we also understand the frustration with the back-and-forth during the return process.
Please reach out to our support team again with your order details so we can review your case and make sure you receive clear information about the return address and next steps. We want to help resolve this properly.
Thank you again for your feedback. It helps us improve both our product quality and our customer service.
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