Hi Purchased a doll through Lucidtoys and went to collect this September. On arrival the staff were very accommodating and invited me to inspect the doll before taking it away. All looked good so I... Voir plus
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Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
ein kleines Männerverknügungsspielzeug gekauft. Qualität soweit gut, aber weder die angegebenen Maße noch das Gewischt stimmte, hier gibt es Abweichungen bis zu 25%. Auf meine Anfrage hin wird nur ver... Voir plus
2nd doll order from Lucidtoys.com. Fantastic customer service. They understand that customers may have alot of questions prior to making a big purchase and were very friendly when dealing with m... Voir plus
Well, I have wasted money in the past buying stupid gym workout equipment, but this doll purchase beats the lot! Hoisting this babe around is a dam exhausting exercise. Or is it sexercise? It did take... Voir plus
À propos de l'entreprise
Informations provenant de diverses sources externes
Lucid Toys, Explore yourself and spoil your body with our exclusive range of vibrators, dildos, sex dolls and bondage toys. Everything you will ever desire is available for you 24x7. Same day dispatch and next day delivery available.
Coordonnées de contact
15 Stationfield industrial estate, OX51JD, Kidlington, Royaume-Uni
- 01865 570 790
- lucidtoys.com
3,8
Bien
183 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
The team at lucid have been fantastic
The team at lucid have been fantastic. Great customer service and support.
The price of the chosen product can’t be beat. I got a great deal and am supporting a UK business. Keep up the great work and thank you.
29 mai 2024
Avis spontané
Réponse de Lucidtoys
Dear Customer,
Thank you so much for taking the time to leave us a 5-star review on Trustpilot!
We are thrilled to hear that you had a fantastic experience with our team at Lucidtoys. Providing excellent customer service and support is our top priority, and we're glad we could meet your expectations.
We’re also delighted that you found our prices unbeatable and are happy with the deal you received. Your support for a UK business means a lot to us.
We appreciate your kind words and encouragement. We’ll continue to work hard to maintain the high standards you’ve come to expect from us.
Thank you once again, and we look forward to serving you in the future!
Best regards,
Lucidtoys Customer Support Team
refunded
Happy with my refund
After a issue that happened with my item out of stock various emails going to them and nothing coming back to me. I ordered a different item and left a note. so don't know if they was super busy and didn't have a lot of time to answer me back which is understanding.
19 mars 2024
Avis spontané
Réponse de Lucidtoys
Dear Mr. Bambury,
Thank you for your review, and for your understanding. We are very apologetic for the delay in getting back to you; we faced a technical glitch this week that only got resolved around noon today. As a result, there were several emails (including yours) that were not visible earlier, unfortunately. We are clearing this back log as soon as possible, so that none of our customers are awaiting a response that may be due.
Please accept our apologies for the inconvenience caused to you. We are very grateful for your patience and for your kind review. If you ever have any questions or need further assistance, please don't hesitate to reach out.
We hope you enjoy your new purchase!
Warm regards,
LucidToys Customer Support.
Warranty
I contacted them about the head coming loose on 30/01/24 about a problem with a doll now I can't get through to them.
Don't buy off these there warranty is none existant I'm very disappointed with them.
Here is an update 07/03/2024 after nomarious complaints to them & getting nowhere I asked for a full refund which thay have refused which is a breach of the Consumer rights act & as it broke before the 30 days I have the right to the full refund so now I'm having to take them to court to retrieve my money.
Be warned don't use this company. I have another update 22/03/2024 I've just had a threatening email from them wow I wasn't expecting that still no refund very poor service must be run by crowns.
30 janvier 2024
Avis spontané
Réponse de Lucidtoys
Dear Philip Hardman,
I hope this message finds you well. We wanted to directly address the recent concerns raised by you regarding your recent purchase of a Wendy's doll. Your feedback is invaluable to us, and we are committed to resolving any issues you may have encountered.
Regarding the concerns you raised about the eye color and head movement of the doll, we want to clarify that our default practice is to intentionally send dolls with brown eyes, as indicated on our website. However, we take your reported issue of loose head movement seriously and are dedicated to investigating and resolving it promptly. Unfortunately, our attempts to reach you via phone have been unsuccessful.
We are grateful for your efforts in providing us with a brief video that illustrates the doll's head's reported side-to-side movement. We have received your video along with the shared images of the bolt and neck connector.
We understand the importance of resolving these concerns promptly and are committed to providing you with a satisfactory resolution. If you require any further details or assistance from our end, please do not hesitate to reach out to us.
Thank you for your continued support and collaboration in maintaining the integrity of customer feedback on our platform.
Best regards,
Lucidtoys Customer Support Team
The doll was not as advertised,the body…
The doll was not as advertised,the body was correct but the head was not the right model and was a completely different colour - I seriously could not believe what I was seeing it cost £950 and was not checked before dispatch from UK this is rediculous.I contacted them and was fobbed off,they said the head was correct and sent pictures of a high end head with open mouth huge lips and teeth that had nothing to do with the sugarbabes range.I had sent them a picture of the head on the body and they know very well that they have ripped me off - no further replies after I sent a plethora of email about the subject - I'm still waiting for the mistake to be resolved or at least a part refund of £235 so I can buy a matching head for the body.The two stars are for the company's fast shipment of the item only,when and if lucidtoys correct their error -I will write a better review for the sugarbabe model and company on completion.
11 janvier 2024
Avis spontané
Réponse de Lucidtoys
Dear Darrin,
I hope this message finds you in good health. We would like to express our sincere apologies for the disappointment and frustration you experienced with your recent purchase from Lucidtoys. Your feedback is of great importance to us, and we are grateful that you took the time to bring this matter to our attention.
We understand the significance of receiving a product that aligns with your expectations, and we deeply regret any discrepancy in the head model you received. Our team has conducted a thorough investigation to rectify this issue, and we have shared pre-dispatch photos with you for your review. Our primary aim is to ensure that the doll head delivered matches the one you ordered.
We apologize for any inconvenience caused during the communication process. Our commitment is to provide exceptional customer service, and we regret any shortcomings in this instance.
To discuss this further we have been trying to reach you via call but since there has been no response from you, so we are now following up by email to address
After revisiting our records and comparing the product with the photos provided before dispatch, our findings confirm that the dollhead delivered is indeed the one you ordered. However, we acknowledge the importance of your satisfaction, and we are dedicated to working towards a resolution that meets your expectations.
We understand your perspective, and we are committed to addressing your concerns promptly. If there are additional details you would like to discuss or clarify, please feel free to reach out to us directly. Your satisfaction remains our top priority.
Once again, we apologize for any inconvenience caused and appreciate your patience as we strive to resolve this.
Best regards,
Lucidtoys Customer Support Team
Lucid toys like to blackmail you into deleting your review but threaten you with court if you say reduce the price for there shocking services or you will update your review with great detail.
Received a doll with a torn vagina and the anus had string like material attached to both sides of the cavity, almost like a cheese cutter, thankfully I didn’t use the anus because I would be without a penis now.
Although I kinda assumed I should have checked it thoroughly before using it, I skipped that and just assumed their quality control would have picked up on the main things such as a torn vagina and a dangerous anus. Oh how wrong I was. They are far more worried about taking pictures of the fingers and face than the vagina and anus openings
That’s meant it’s been difficult to come to a fair outcome in this situation.
30% reduction was the second offer and i didn’t feel like that was acceptable.
The anus and vagina are what the doll was purchased for.
The damage will shorten the life and effecting visual stimulation considerably.
After a back and forward conversation in which I provided countless pictures upon their request they have gone silent.
The last reply from them was the 16th of August and it’s now the 15 of September.
Because of the silent treatment I had no choice and about 10 days ago I took advice and served them a letter to say I want a full refund and have gave them 14 days to reply. As of yet still no reply.
I feel they are trying their luck by ignoring me even after beginning the process of negotiation.
Left a review on their website but strangely enough they haven’t posted that and are just putting positive reviews up.
I would have been very happy with the doll had it of been in good condition as it’s surprising good.
They sent me pictures that their quality control took and said there is no damage visible but the area of damage is impossible to see due to what is inserted in the vagina when the pictures were taken and the anus is not visible because the doll is laying on its back in the box. Great quality control lucid toys. You fail to take pictures of what is most important. I assume that’s not a mistake.
I have asked for there pictures of the damaged area but again no reply.
I told them I was happy to forgive them for the detached eye lash as I understand they are delicate and could easily fall off in transit but I see they count on them photos a lot as I have seen some of the other reviews here now.
But I’m yet to receive pictures of the vagina and anus before it was sent out and considering that was my complaint it shows they don’t have them and any they provide now will just be recreated after the fact.
I did look online at reviews before making a purchase but unfortunately it would seem the places I looked are cherry picked by lucidtoys. So it’s not a fair representation.
I also paid extra for a Saturday delivery but it turned up early on a Tuesday.
Just by chance I was home from work that day and no one else was home, could have been pretty uncomfortable.
Delivery guy also asked what’s in the box? Pretty uncomfortable but I accept that’s hard for lucid toys to take responsibility for but still not quite as discreet as hoped for.
I asked for a £500 reduction in price as they were really struggling to come up with a fair offer.
So much time invested into dozens of emails and constantly being asked for more and more photos, I took pictures in every possible way while trying to open the anus as asked for and yet they wanted more so I took more, it’s almost like it was being past to a different employee every time and each one wanted pictures. Very odd. One employee said I can just cut out the string like material and I said I want to be sure that if I do that I won’t be held responsible for any damage as it seemed a strange solution to the problem but I did it and although usable now it is not attractive to look at.
I was being very patient and gave them every opportunity to fix the problem but it seem the silent treatment is what they have decided to implement. Not very professional in my opinion.
They thanked me many times for the manner in which I was emailing them and for providing more and more photos.
Not once did I email in an aggressive manner, I just wanted a solution and gave them every opportunity to provide one.
UPDATED
After 14 days of waiting they never responded so i sent another email and gave them 24 hours to get in contact and provide a solution,
They did respond within that 24 hours and after them getting very aggressive on the phone and me not accepting their nonsense offers, they agreed to send me a replacement body. Although it was not identical to the one I paid for they would not compensate me for that.
the last time they contacted me was them threatening me with court action on the basis of me saying, either you reduce the price and I will feel somewhat happy with the outcome so will not need to warn others about you, or if not I will update it because clearly they can’t be trusted when it comes to dealing with faulty goods. But lucid already had my review deleted. So I have sent this
30 octobre 2023
Faultless
Was nervous to order my first item after considering it for a few years. Found Lucid had a great catalouge, great prices and based in the UK, ticked all the right boxes. Placed my order and requested they not dispatch until a certain day which they were more than happy to do. Item came well packaged and comes with a great bundle of accessories. Very happy with my purchase. Highly recommend! Shout out to Ethan in customer service who was quick to respond and couldn’t be more helpful in emails, thanks guys!
4 octobre 2023
Avis spontané
Réponse de Lucidtoys
Dear Silica,
Thank you for sharing your experience with us! We're thrilled to have been part of your journey in purchasing your first doll, and we're delighted to hear that we could meet your expectations.
It's wonderful to know that our catalogue, prices, and UK base aligned perfectly with what you were looking for. We understand the importance of flexibility, and we're glad we could accommodate your request for a specific dispatch date.
We're especially grateful for your kind words about our customer service, and we'll be sure to pass along your commendation to Ethan. Providing swift and helpful assistance is a priority for us.
We're overjoyed that you're pleased with your purchase and the accompanying accessories. We aim to deliver not only quality products but also a complete and satisfying experience.
Thank you for your recommendation, and we look forward to assisting you with any future needs. If you ever have any questions or need further assistance, please don't hesitate to reach out.
We wish you many happy moments with your new doll!
Warm regards,
LucidToys Customer Support.
Recentlny bought my first doll
Recently bought my first doll, very impressed with the customer service and quality of the product, as it was my first purchase I was a little sceptical whether it would actually look like the images online, However the customer service team were very fast and helpful showing me images, and the doll arrived undamaged and better than I thought it would be within a couple of days. Great company, great customer service, very happy all round, I will be buying again from Lucid toys
2 septembre 2023
Avis spontané
Réponse de Lucidtoys
Dear Andy,
Thank you so much for taking the time to share your wonderful experience with us! We're delighted to hear that your first purchase with Lucid Toys exceeded your expectations.
We understand how important it is for our customers to feel confident in their purchases, especially when it comes to the appearance of our products. We're glad our customer service team was able to provide you with the reassurance you needed.
It's fantastic to know that your doll arrived promptly and in impeccable condition. Providing a seamless and efficient experience is one of our top priorities.
We're truly grateful for your kind words about our company and customer service. Your satisfaction is our ultimate goal, and we can't wait to welcome you back for your next purchase. If you ever have any questions or need assistance, please don't hesitate to reach out.
Wishing you many enjoyable moments with your new doll!
Warm regards,
Lucid Toys Customer Support Team.
Absolutely fantastic people to do…
Absolutely fantastic people to do business with, very knowledgeable friendly and very professional would recommend them. very reasonable with price as well
5 Stars from me
3 octobre 2023
Avis spontané
Réponse de Lucidtoys
Dear John,
Thank you so much for taking the time to share your fantastic experience with us! We're truly delighted to hear your kind words about our team.
Your recommendation means the world to us, and we're thrilled to know that you found our service knowledgeable, friendly, and professional. We always strive to provide the best possible experience for our customers.
It's wonderful to hear that you also found our pricing reasonable. We believe in offering fair and competitive rates for our services.
We truly appreciate your trust and support. If you ever need any further assistance, please don't hesitate to reach out to us. We're here for you!
Wishing you all the best.
Warm regards,
LucidToys Customer Support.
Overwhelmingly happy!
So I took an entire day searching on the web for the best re-sellers or shops in the EU for realistic dolls and was quite scared to be honest. There's quite a lot of sites where it's even suspicious at login, etc., so I was doubting everything.
Found Neodoll in the UK and I rolled the dice. The reviews are just a bit above average but my experience has been very pleasant. I'm rating it 4/5 only because they unfortunately forgot the heating rod, although I'm not quite sure it was even intended to be included. Otherwise 5/5.
Nothing to worry, I'm ordering one on Amazon as we speak.
I placed the order on Sunday evening, on Monday after-noon it was already dispatched. Went through a couple of countries on the way but it ended up coming to me in Italy on Friday 1 PM (13:00). Support was helpful and responsive. Import was smooth and the box was intact. The doll inside was packed and brand new as advertised. Super happy when I was unboxing it, cleaning it and preparing everything. The experience (even without the heating rod) was incredible. Absolutely incredible.
If you're on the fence of getting one of this - GO FOR IT!
It's complete freedom and attachment that's 100% pure and united. Quality of TPE, appearance, etc. - 10/10.
I don't really come and write reviews for companies but perhaps everyone should.
This is literally the step before Human: Become Detroit if you know it, and I can't wait for that. Literally give it a bit of movement and an everyday AI - can't wait.
Will definitely buy another one. :)
P.S.: if you're trying to imagine the cavities (considering there's no 'inside' photos on the web) - it's heavenly. In other words, it will be the BEST thing you've ever tried.
Best part? Anytime, anywhere, anyhow, anything.
29 septembre 2023
Avis spontané
Réponse de Lucidtoys
Dear Anonymous,
We are absolutely thrilled to hear about your overwhelmingly positive experience with Neodoll! Your trust in us means the world, especially considering the thorough research you conducted before making your decision.
We sincerely apologise for the oversight regarding the heating rod. We're grateful for your understanding, and we'll make sure to rectify this in future orders.
It's heartwarming to know that your order arrived promptly and in perfect condition. We take great pride in providing a seamless experience from start to finish.
Your kind words about the quality and appearance of our products truly warm our hearts. We aim to deliver nothing short of excellence.
We appreciate you taking the time to share your experience, and we can't wait to welcome you back for your next purchase. If you have any questions or need further assistance, please don't hesitate to reach out.
We wish you many wonderful moments with your Neodoll!
Warm regards,
LucidToys Customer Support.
Even though there was a problem with…
Even though there was a problem with the delivery, Ethan at Lucidtoys was fantastic. He made me feel at ease. His customer service skills are brilliant. I would personally recommend this company
30 août 2023
Avis spontané
Réponse de Lucidtoys
Dear David Edwards,
Thank you for taking the time to leave us a 5-star review. We greatly appreciate your feedback and your recommendation.
We apologise for the hiccup with your delivery, but we're pleased to hear that Ethan from Lucidtoys was able to provide you with fantastic customer service and resolve the issue. Ensuring our customers feel at ease and are well taken care of is a top priority for us.
Your kind words regarding Ethan's customer service skills are truly appreciated, and we'll be sure to pass along your compliments to him. If you ever have any further questions or require assistance in the future, please don't hesitate to reach out. We're here to assist you.
Thank you once again for choosing LucidToys and for recognizing our commitment to excellent customer service.
Warm regards,
LucidToys Customer Support.
First time doll buyer
After several years of hesitation I finally ordered my first doll and decided to use lucid toys as they are uk based and offer good dolls at a reasonable price. I ordered a 158cm from the girlfriend range.
I can say that the doll and lucid toys have exceeded my expectations.
The packaging was discreet and the doll was very well protected in the box.
I would definitely recommend lucid toys. Many thanks Ethan
30 août 2023
Avis spontané
Réponse de Lucidtoys
Dear Paul Hoggett,
Thank you so much for taking the time to leave us this wonderful 5-star review. We're truly delighted to hear that you've had a positive experience with us, especially considering it was your first doll purchase after years of consideration. We're glad that you chose LucidToys as your trusted partner for this significant decision.
We're thrilled that the 158cm doll from our girlfriend's range exceeded your expectations. Providing quality dolls at competitive prices is something we take pride in, and we're glad it was reflected in your experience. Our discreet packaging and careful protection of the doll during shipping are all part of our commitment to ensuring your satisfaction.
Thank you for recommending Lucid Toys. We're glad that you had a positive interaction with our team, specifically Ethan. We appreciate your trust and your kind words. If you ever need any further assistance or have more inquiries, please don't hesitate to reach out.
Thank you once again for your 5-star review and for being a valued customer of LucidToys.
Warm regards,
LucidToys Customer Support.
I have buy the 3rd doll from lucidtoys…
I have buy the 3rd doll from lucidtoys and every time was an excellent service:fast, secure and help from suport. And exactly what i order, the last one its a little more what i expected, very beautiful. In short, they are professional. Thank you lucidtoys.
12 août 2023
Avis spontané
Réponse de Lucidtoys
Dear kostinsikii viorel,
Thank you so much for taking the time to leave such a wonderful review! We are absolutely thrilled to hear about your consistently excellent experiences with us at LucidToys.
It brings us immense joy to know that our service has met your expectations each time you've chosen us. Providing a fast and secure shopping experience, along with helpful support, is our top priority, and we're delighted to have been able to assist you.
We're especially glad to hear that your latest purchase exceeded your expectations. Our team works diligently to ensure that our products meet the highest standards of quality and beauty, and we're thrilled that you're enjoying your new doll.
Your kind words about our professionalism mean the world to us. We are dedicated to delivering the best possible service to all our valued customers, and it's heartwarming to know that our efforts are being recognised.
Thank you for your trust in LucidToys. We look forward to serving you again in the future and continuing to provide you with the same level of excellence that you've come to expect from us.
If you ever have any questions or need assistance, please don't hesitate to reach out to our support team. We're here to help.
Warm regards,
LucidToys Customer Support.
Outstanding customer service
Outstanding customer service, very efficient 5 star service . Trustworthy seller
4 août 2023
Avis spontané
Réponse de Lucidtoys
Dear Fordham,
Thank you for taking the time to share your fantastic review! We are thrilled to hear that you had an outstanding experience with our customer service. Providing efficient and reliable service is our top priority, and we are delighted that we could meet your expectations.
Your trust in us as a seller means the world to us, and we are committed to maintaining that trust by consistently delivering exceptional service and products.
If you ever need any assistance in the future or have any questions, please don't hesitate to reach out. We'll be more than happy to help.
Once again, thank you for choosing us and for awarding us a 5-star rating. Your kind words and support inspire us to keep striving for excellence.
Best regards,
LucidToys Customer Support.
Perfect order, great experience
I ordered SoulMate - Taliyah - Realistic Sex Doll - 157cm - Light Brown on Sunday evening, and it has arrived today, I must say I am amazed by the detail on the doll and just by how real it actually looks. I was a little skeptical at first as I had never delved into this type of thing, only pondered it really, but decided to ultimately take the leap and by god, I honestly think I will end up getting another one eventually. The live chat on the website was also friendly in answering any questions I did have, cheers Ethan :D
25 juillet 2023
Avis spontané
Réponse de Lucidtoys
Dear Ezekyle Abaddon,
Thank you so much for your wonderful 5-star review! We are delighted to hear about your positive experience with your purchase of the Soulmate - Taliyah - Realistic Sex Doll. We take pride in offering high-quality products, and we're thrilled that you found the doll's detail and realism to be truly amazing.
It's completely understandable to have some initial skepticism when exploring new products, especially in this domain, and we're glad you decided to trust us and take the leap. We are pleased that our team was able to assist you promptly and courteously through our live chat, and Ethan is grateful for your special mention!
Your satisfaction and happiness are our top priorities, and your feedback motivates us to continually strive for excellence. Should you ever decide to add another doll to your collection, we'll be here to assist you with the same level of care and attention.
Once again, thank you for choosing us, and we look forward to serving you again in the future. If you have any further questions or need assistance, please don't hesitate to reach out.
Best regards,
Lucidtoys Customer Support.
I must admit I was sceptical about…
I must admit I was sceptical about purchasing a doll, from anywhere as this was my first purchase, I looked at every company and everything they had to offer and it took me three months before I felt it was time to make a purchase but I convinced myself that I was going to be disappointed with my purchase as this is the sex industry and they don't care as long as they get the money, but Lucidtoys have totally changed my mind, I couldn't have been more wrong, they have been so helpful and made the experience so easy and delivered so promptly, I couldn't have been more happy with the service, as for the Wendy Doll I purchased, she is everything I imagined, all except I hadn't realised how heavy she would be... sorry Wendy, :o) so in the future I will be looking to purchase a lighter doll, but it won't be from anyone else but Lucidtoys.com
18 juillet 2023
Avis spontané
Réponse de Lucidtoys
Dear Bill Knowles,
Thank you so much for sharing your incredible 5-star review with us! We are truly grateful for your trust in LucidToys and for giving us the opportunity to serve you.
We completely understand that purchasing a doll for the first time can be a daunting decision, and we're honoured that you chose us among various companies. We strive to create an environment of trust and reliability, and it's heartening to know that we were able to exceed your expectations.
Your confidence in us means the world to our team. We are committed to providing exceptional customer service and making the entire experience as smooth as possible for our valued customers like you.
We are thrilled that the Wendy Doll you purchased lived up to your expectations. We take immense pride in offering high-quality products that bring joy and satisfaction to our customers. Wendy and our other dolls are designed with meticulous attention to detail, ensuring an immersive and enjoyable experience.
We apologise for any unexpected inconvenience caused by the weight of the doll. We appreciate your understanding, and we're here to assist you in finding a lighter doll that suits your preferences perfectly. Our team is always ready to help you with any queries and assist you in choosing the right doll for your needs. In the UK, we have the largest selection of high-quality sex dolls, adult toys, and lingerie. Orders placed by 2 p.m. are sent out for next day delivery from our Oxford warehouse. Please get in touch with us for any assistance you may require.
Once again, thank you for your kind words and your trust in us. We are honoured to have earned your loyalty, and we look forward to being of service to you in the future.
If you need any further assistance or have any questions, please don't hesitate to contact us. Your satisfaction is our priority, and we're here to ensure you have a wonderful experience with LucidToys.
Best regards,
Lucidtoys Customer Support.
I'm in heaven
What can I say totally 100% thrilled with my Ryda doll, I was so apprehensive about spending serious money on such a product being a first timer but I needn't have worried, Lucid toys have been fantastic, prompt with delivery and quire's.....as for the doll, everything I wanted and more, if you are hesitant about buy a doll from Lucid, don't be, great people to deal with.
Glenn
12 juillet 2023
Avis spontané
Réponse de Lucidtoys
Dear Glenn Davis,
We are absolutely delighted to read your fantastic 5-star review! Thank you so much for choosing LucidToys and for sharing your positive experience with us.
We understand that purchasing a product like the Ryda doll can be a significant decision, especially for first-time buyers. We are thrilled that we were able to meet and exceed your expectations, putting your apprehensions at ease. Providing exceptional customer service and ensuring your satisfaction are of the utmost importance to us.
It's great to hear that our delivery process was prompt and efficient. We know how crucial it is to receive your order in a timely manner, and we work diligently to make the entire process as smooth as possible.
We couldn't be happier to know that the Ryda doll has met all your expectations and even surpassed them. Your satisfaction is our ultimate goal, and we take pride in offering high-quality products that bring joy to our customers.
Your kind words about our team mean a lot to us. We strive to be friendly, responsive, and supportive in every interaction, ensuring you have a positive experience with us.
Should you have any questions or need further assistance, please don't hesitate to reach out. We are always here to help and make your experience with LucidToys a pleasurable one.
Thank you once again for choosing LucidToys and for your wonderful recommendation. We are incredibly grateful for your trust in us and look forward to serving you in the future.
Warmest regards,
Lucidtoys Customer Support.
This is the best Shop!
Lucidtoys clearly is the best online store for tpe and silicone real dolls. You get exactly what you see on the pictures, and what you Order! I ordered a Firedoll on Tuesday, and she arrived friday same week! Doll is exactly as pictured, and arrived save and sound and perfectly packed! I am super happy with her, she is my second Doll from Lucid, and she won ´ t be the Last! A pleasure to do Business with you! I highly recommend Lucidtoys to any Doll Lover! Here at Lucidtoys, you get what you ordered and paid for! No bad surprises here, just pure delight!
Thank you so so much, and keep up the good Work at Lucidtoys 👍
11 juillet 2023
Avis spontané
Réponse de Lucidtoys
Dear Annette,
Thank you so much for taking the time to leave us such a wonderful 5-star review! We are absolutely thrilled to hear about your positive experience with Lucidtoys and our products.
We take immense pride in offering top-quality TPE and silicone real dolls that match our customers' expectations. It's fantastic to know that the doll you ordered arrived promptly and in perfect condition, just as depicted in the pictures. We strive to maintain the highest level of quality and accuracy in our product descriptions, ensuring our customers get exactly what they pay for.
Your kind words about the packaging and safe delivery mean a lot to us as well. We understand the importance of ensuring your doll arrives in pristine condition, and we spare no effort to make sure every shipment is handled with the utmost care.
We are honoured to have you as a returning customer, and your continued trust in us is greatly appreciated. Rest assured, we will continue to work hard to provide you and all our customers with the best possible service and products.
Thank you again for your recommendation to other doll lovers. Your positive feedback is a tremendous motivation for our team. If there's anything else we can do to enhance your experience with us, please don't hesitate to reach out.
Once more, thank you for choosing LucidToys. We are looking forward to serving you again in the future!
Best regards,
Lucidtoys Customer Support Team
Vorsicht!!!!!
Vorsicht! Komplett unseriös. Bei Umtausch werden willkürlich Versandkosten im dreistelligen Bereich als Kosten verlangt! Nie wieder!
26 juin 2023
Avis spontané
Honest doll review
I have purchased alot of full size dolls from lucidtoys. I find them great value for money compared with alot of other vendors. These dolls to me are a work of art all hand crafted so yes they are delicate and care should be used.
I find the customer service very good and always had any questions I asked replied to.
To have this vast collection of dolls available to me in the uk, I am very thankful for. No waiting weeks with the anxiety of will I get the dolls OK from vendors abroad. Also lucidtoys having a uk warehouse that you can visit if you need to.
For this reason I will not buy anywhere else.
Will be buying again in the future as I'm hooked to this new hobby
11 mai 2023
Avis spontané
Réponse de Lucidtoys
Dear Buffy,
Thank you so much for taking the time to share your experience with us! We greatly appreciate your 5-star rating and your kind words about your recent purchase of a doll from Lucid Toys.
At LucidToys, we strive to provide our customers with the highest quality products and exceptional customer service, so we're thrilled to hear that you are satisfied with your purchase. We're glad that we could meet your expectations.
Our team works tirelessly to ensure that every product we offer undergoes thorough quality checks and is made with the finest materials. We believe that everyone deserves a safe and enjoyable experience when exploring their desires, and we're delighted that we could contribute to that.
If you ever have any questions or need assistance with your doll or any other products we offer, please don't hesitate to reach out. Our knowledgeable and friendly customer support team is always ready to help you.
Once again, thank you for choosing LucidToys and for sharing your positive experience. Your satisfaction means the world to us, and we look forward to serving you again in the future.
Best regards,
Ethan Hunt
LucidToys Customer Support.
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