Luminqo 

Had another email from luminqo still saying the heated gloves they sent me can still be sent back but at my expanse although Thayer are faulty like other similar gloves they have sold to other customers who have also sent a review to trip pilot but these crooks still maintain they don’t sent faulty gloves to customers I have already told this company the gloves are rubbish and have gone in rubbish collection bin and are at council rubbish tip were they belong so please please anybody thinking of buying heated gloves do not use this company luminqo they sell rubbish and you have no chance of getting your money back edward clark

They’re making heated gloves for pennies on the dollar then make customer pay to return which is more expensive than the original cost.
They offer 20% (then 30%) refund still making a tidy profit off their cheap merchandise. Never again

Ordered a doormat, looked lovely on their website, took 3 weeks for it to be shipped and arrived looking NOTHING like the picture on the website, now struggling to get answers on refunds and returning the item

AVOID at all costs

Although I’ve waited nearly a month from order to delivery, the delivered item was as pictured.

Avoid at all cost. Shipping from China took 3 weeks, the product sold as a high quality product cost £60 - whereas in fact similar products can be found on Amazon for £15. "Free" returns but buyer has to cover return shipping cost to China.
So...Temu products without the low prices or the efficient shipping = A SCAM

Always great service, very happy

A Chinese company. Ordered on the 6th December as a Christmas present but it didn't arrive until 4th Jan. They say I can return the item for a full refund but if have to cover shipping and it will cost £30-£40?!

Goods not delivered in time. Cancellation requests ignored. Product cost about 50p to make (sold at £28) and did not contain all the parts required to put it together. Under UK consumer law they are required to pay the return shipping because the product is faulty. They are refusing to and continue to offer a 20% discount for something that is not fit for purpose and faulty. It’s not legalised fraud, it’s just fraud and blatant. DO NOT USE. In addition - they have set the payment up as a recurring payment so contact your bank even if you were happy with your goods/service to stop them taking your payment repeatedly.

DO NOT BUY FROM THIS COMPANY UNLESS YOU LOVE BEING SCAMMED!!! PLEASE REPORT TO TRADING STANDARDS IF YOU HAVE COME HERE TO LEAVE A REWIEW FROM A BAD EXPERIENCE. This company says Netherlands. It is not the Netherlands! It shows Hong Kong (False). If you look at the website it says it says Luminqo is an online brand of ECOM Business LTD. This company is registered as ****DESOLVED as of 4th March 2025.
I ordered a set of external lights for Christmas which were actually quite a bit more than I wanted to spend but were to make up a set of 3 (I only had2). Repeated attempts to get tracking details - kept being told that it had not left the warehouse so could not track it??? Even 2 weeks after the order was placed - no tracking. Kept chasing - they send a generic email each time. I asked for a refund as they had not notified me at the point of purchase of any delays! This also meant the item would not be fit for purpose as these were clearly Christmas lights and did not make it here. The parcel finally arrived 1st Jan 2026. On top of the extremely poor unstated delivery delay window, the item was nothing like what was shown on the website. (Misrepresentation of fact). The lights shown were large, described as large and showed them in a picture over a campsite. When they arrived, the main star fit within the size of my hand! Under the distance selling rules - there has been a failure to produce the item with a reasonable timeframe and does not match the item as advertised. Not only that they insist YOU pay for the return even though the mistake is theirs! They have not issued a refund and once you ask for this twice, you then get completely ignored. Absolutely awful. I can see many many others have been scammed by this company. I have reported them to the International Trading Standards and the bank are now contacting them as I have raised a chargeback due to the circumstances above. PLEASE REPORT THIS COMPANY NOT JUST HERE BUT WITH TRADING STANDARDS. The more people do this, the more they will move closer to getting them issued with a court order and their website shut down.

Worst service ever encountered! Advertised as fast and free shipping yet a month later item still has not arrived. Constant contact made requesting a refund or something to be done but nothing other than generic responses (probably ai) and extremely unhelpful stating they will continue to monitor tracking! A month later and still no item and no refund!

Ordering was easy, and I was kept informed of the progress of my parcel being sent to me. It arrived well packaged and in good condition.

UPDATE on the current situation.

After Luminqo told me to email them again for a full refund, this was their response:

Hello,

To process a full refund, the item must be returned to us.

Once we receive the returned item, we will promptly process the refund to the original payment method. Please ensure the item is returned in a safe and secure manner.

We appreciate your cooperation in following the return process so we can complete the refund without delay.

Best regards,
Customer Support Representative

The item was rejected at the door, they have it back, and the other is in the bin due to safety concerns.

I will not let this go, considering small claims court as a next step.

Took ages to arrive and when it finally got here it was damaged. No one’s answering the emails I’ve sent. I would avoid.

Extremely poor quality products, not worth anywhere near price charged. Over £40 for a light that can not have cost more than £4 to produce.
Have to admire their business model though. Sell rubbish at high price then offer you max 30% refund. They are still making a large profit as you’ll not pay the exercise charges to send back to China.
Now they are folding their company probably to avoid creditors and will start up under a new name. Legalised fraud.

Placed order on the 12th December and still waiting for delivery, now I’ve had an email saying they are closing down the company.

3rd January, I have finally received the order today and it is a very good quality item, shame it had to take so long but with the Xmas orders I suppose delays have to be expected

Zero customer service replies despite constant requests to cancel order after it didn't arrive for grandson's Christmas present. Finally just arrived a week late and nothing like the pictures. Still no replies just loads of emails telling me they are having a "closing down" sale so buy at reduced prices! NO WAY! Still trying to get a refund/return labels but losing hope. Wish I could give them minus score :-(

My expensive Coat Hooks never arrived.
It is over a month since purchase and I need a refund but the company do not respond.
Absolutely dreadful.

Really terrible company. The customer service seems to be AI generated responses that are very polite but don’t give any concrete reassurance.
I ordered a heated gilet for a Christmas present on 30th November expecting a delivery winds of 5-7 working days as indicated on the website. When it didn’t arrive in this time frame I wrote to customer support who said this was only an estimate and that the delivery was on its way. It wasn’t dispatched until 16th December and arrived via Yodel on 30th December. The garmet has several loose stitches and inner stuffing poking out in places. When I asked to return and receive a refund they offered me a 20% refund if I keep the item. I said I don’t want it in the condition it is in and request a refund - still waiting for a reply to this request.

Deserve minus points. Nothing like what was advertised and impossible to return. These Chinese traders treat us like idiots. Be vigilant.

DO NOT USE this scam site. Order an item for Christmas promised to be delivered in 2-3 days, was not processed in 15 days and still not with me. When asked for a cancellation and refund, it’s been refused. Stay away.