We ordered an ornament from this site. After 3 weeks we finally were informed it was on its way. Even though we'd attempted to contact customer support via several means with no response. When the it... Voir plus
Luminqo
Merci de votre visite sur Trustpilot. Malheureusement, il n'est plus possible de laisser un avis sur cette page parce que le site web de l'entreprise n'existe plus. N'hésitez pas à nous contacter si vous avez des questions.
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I was really excited to order from this site, but it appears to be a scam. A contractor told me to buy a light fixture from here. I bought $1000 worth of light fixtures on 2/4/26 and never mailed to m... Voir plus
Purchased heated sports gloves which arrived 27/12/25. Daughter used them once on 7/1/26 for football training which involves NO hands just running around kicking a ball. Charging wire snapped off hal... Voir plus
I ordered a chess set on November 29th, and it was delivered on December 21st. Luminqo tracking is not like USPS, FedEx or UPS because you never know where your order is nor do you receive an estimate... Voir plus
L'entreprise a répondu
My "fast and free shipping" for a Chess…
My "fast and free shipping" for a Chess set order on 12/7/25 (although we did pay for a 'safe shipping') is still not here (12/26) and the tracking application they employ is practically useless. (It does not indicate WHERE the shipment is, and has made no attempt to even suggest an ETA.
Today, I looked at the Chess set, and Luminqo is doing a Black Friday sale at 50% off. Only problem is their 50% off price is the exact same price they advertised before. In other words........they are deceitful.
26 décembre 2025
Avis spontané
Réponse de Luminqo
Thank you for sharing your feedback, and we’re very sorry for the delay and confusion with your order.
We understand how frustrating it is when a shipment takes longer than expected and tracking isn’t clear. Please know that we take concerns about delivery and pricing seriously and want to make this right.
Kindly contact us directly with your order number, and our team will personally review your order and assist you with a proper resolution.
False advertising, products nothing like advertised
As with others, I ordered items from this scam company advertised as a stained glass lamp, only to receive a cheap plastic USB lamp completely different from advertised.
Items sold are not as advertised.
25 décembre 2025
Avis spontané
Réponse de Luminqo
Thank you for your feedback, and we’re very sorry that the product you received did not match the description.
We take concerns about product accuracy and quality very seriously and want to make this right. Please contact us directly with your order number, and our team will personally review your case and assist you with a proper resolution.
I ordered a dog lamp for my sister on…
I ordered a dog lamp for my sister on the 9th December its now 24th absolutely crap company crap tracking don't order from this company I received my order this evening half the size of the photo 35.96 what a joke asked for a refund will j get one watch this space trading standards i think
24 décembre 2025
Avis spontané
Réponse de Luminqo
We’re sorry to hear about your experience and understand your frustration with the delivery and tracking. Please contact us directly so we can check your order status and resolve this with a suitable solution. Thank you for bringing this to our attention.
Still awaiting delivery after a month
I ordered a month ago and apparently my order hasn't even been dispatched yet. I just asked for a refund after this appalling delay and was told I couldn't have one. Avoid.
1 décembre 2025
Avis spontané
Réponse de Luminqo
We’re very sorry for the delay and understand your frustration. This is not the experience we want for our customers. Please contact us directly so we can review your order and provide a suitable resolution. Thank you for bringing this to our attention.
Took a month to deliver a door mat
Took a month to deliver a door mat. It's poor quality. I would avoid.
22 décembre 2025
Avis spontané
Réponse de Luminqo
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience with the delivery time and the quality of the door mat — this is not the standard we aim to provide.
We understand how frustrating a long wait can be, especially when the product doesn’t meet expectations. We’d really appreciate the opportunity to make this right for you. Please reach out to us directly via our store’s contact page or email with your order number, and our support team will be happy to offer a solution.
Your feedback helps us improve, and we hope we can restore your confidence in our store. Thank you again for bringing this to our attention.
I had ordered a Tiffany dog and when it…
I had ordered a Tiffany dog and when it was delivered it was broken all the pieces this company sent me a new one or sending me a new one with no questions no pictures no problems they are great to work with and they have awesome items you can't go wrong BS Hurley , Spartanburg South Carolina originally from Houston Texas!
23 décembre 2025
Avis spontané
Réponse de Luminqo
Thank you so much for taking the time to share your experience!🌟
We’re truly grateful for your kind words and for giving us the opportunity to make things right. While we’re very sorry that your Tiffany dog arrived damaged, we’re glad we could quickly send a replacement and ensure the process was smooth and hassle-free for you. Your satisfaction means a lot to us, and we believe resolving issues promptly is just as important as delivering beautiful items.
Thank you again for your trust and recommendation. If you ever need assistance in the future or have any questions at all, please don’t hesitate to contact us directly—we’re always here to help. 😊
Scam company
Scam timeline company. Ordered and waited a month. All replies say is ‘it’s with our fulfilment team’ they won’t refund me or deliver my goods.
6 décembre 2025
Avis spontané
Réponse de Luminqo
Thank you for your feedback. We sincerely apologize for the delay and the frustration this has caused—this is not the experience we aim to provide.
We’d like to resolve this as quickly as possible. Please contact us directly with your order number so we can immediately review your case. Your concerns are important to us, and we’re committed to making this right.
I am still waiting on a delivery
I am still waiting on a delivery, ordered at 8am on 12th Dec, the website clearly states delivery within (5-7 days) then when you don’t receive your item (like so may others) you try to track your item (which is not easy). It then states it could take 7-9 working days. Time is up tomorrow, but the tracking status says they have only just printed a label. DO NOT WASTE YOUR TIME AND MONEY WITH THIS DISHONEST COMPANY. Gutted I did not read the reviews first. To be honest I think I’d be embarrassed to give this as a Christmas Present now looking at the crappy reviews of their products so will go and purchase something from a reputable company instead whilst I still have the time.
23 décembre 2025
Avis spontané
Réponse de Luminqo
Thank you for taking the time to share your experience. We’re truly sorry for the frustration and disappointment caused by the delay and the lack of clear tracking updates—this is not the standard we aim to provide, especially during the holiday period.
We understand how important timely delivery is, particularly for Christmas gifts. We would like the opportunity to review your order immediately and provide a clear resolution.
Please contact us directly with your order number so we can escalate this with our fulfillment team and resolve it for you as quickly as possible. We genuinely appreciate your feedback and are committed to making this right.
Beware and avoid
Beware and avoid. Ever felt like you been scammed though it’s not an actual scam? Although delivery info states 3-5 day delivery and FAQ’s say ‘can take up to 9’. My delivery was still in transit after 21 days. It’s shipped from China does not make that clear. After a few ‘we are sorry etc’ emails they eventually showed the model - no refund without return (I can’t return what I don’t have!) and if I do return I pay postage …. to China. Interesting the returns info is very clear on China as a destination but shipping doesn’t mention it as a point of origin. Anyway, we live and learn but I would strongly advise against doing business with this company.
23 décembre 2025
Avis spontané
Réponse de Luminqo
Thank you for sharing your experience. We’re genuinely sorry for the long delay, the confusion around delivery timelines, and the frustration this has caused. We understand how upsetting it is to feel misinformed and to wait far longer than expected for an order.
We aim to be transparent and are actively working to improve how we communicate shipping timelines, origins, and tracking updates. Regarding your order, we would like the opportunity to review this personally and provide a fair resolution.
Please contact us directly with your order number so we can escalate this and resolve it properly for you. Your feedback is taken seriously, and we appreciate you bringing this to our attention.
I ordered an air purifier from luminqo
I ordered an air purifier from this company, I've never had any confirmation from them. I'm disgusted with them and the fact that I have fallen for this scam. DO NOT ORDER FROM THIS COMPANY
17 décembre 2025
Avis spontané
Réponse de Luminqo
Thank you for sharing your concern. We’re very sorry to hear about this experience and understand how upsetting it is not to receive an order confirmation. This is certainly not the experience we want for our customers.
We would like to investigate this immediately, as confirmations are automatically sent once an order is placed. Please contact us directly with your name, email address, and any payment reference so we can locate your order and provide a clear resolution.
We genuinely want to make this right and encourage you to reach out to us directly so we can assist you as quickly as possible.
DO NOT ORDER FROM THIS COMPANY— they…
DO NOT ORDER FROM THIS COMPANY— they are a China-based scam
22 décembre 2025
Avis spontané
Réponse de Luminqo
Thank you for sharing your feedback. We’re sorry to hear this and understand your concern. We want to clarify that we are a legitimate business and not a scam, though some of our products are shipped from international fulfillment partners, which can affect delivery times.
That said, we take your experience seriously and would like the opportunity to review your order and resolve any issue promptly. Please contact us directly with your order number so we can provide a clear update and alternative solution. We’re committed to addressing concerns fairly and transparently.
DO NOT purchase from this company it’s…
DO NOT purchase from this company it’s based in China and i received a low quality item nothing like its photo . usually i’m more careful . the return policy is useless too
22 décembre 2025
Avis spontané
Réponse de Luminqo
Thank you for your feedback. We’re sorry to hear that the item did not meet your expectations and that your experience with our return process was disappointing. This is not the standard we aim to provide.
We’d appreciate the opportunity to make this right. Please contact our support team directly with your order number so we can review your case and offer an appropriate solution. Thank you for bringing this to our attention.
If I could give zero, they would have zero
Ordered on the 29th and paid for postal insurance, just incase.
Its not the 22nd December and order has still not arrived.
Ive had conversations with the Luminqo and they have told me I cant claim as I need the order to be here to claim, which makes zero sense as then it would be delivered.
Reading between the lines these guys offer a protection insurance but its a scam and doesnt actually exist, so they twist themselves up to say you can't claim.
I will be going through my bank and claiming back that way, using the emails as evidence to prove my case.
DO NOT PURCHASE FROM LUMINQO
29 novembre 2025
Avis spontané
Réponse de Luminqo
Thank you for your feedback. We’re very sorry to hear about the delay and the confusion regarding your postal insurance. We understand how frustrating this situation must be.
Please know that we take delivery and insurance concerns seriously and would like to resolve this directly with you. Please contact our support team directly with your order number so we’ll review your case and work with you to find the best solution.
We appreciate your patience and the opportunity to make this right.
Do not purchase anything from Luminqo!
UPDATE -
I have since received this item & it's damaged.
Not only do I want to return the item because I'd already requested a cancellation and for this item not to be reshipped but it's also damaged! Funnily enough, I'm having unhelpful as ever responses to emails, with requests for 'clearer pictures' when you can see easily the damage and this doesn't matter anyway. It is very clear they want to make this as difficult as possible so as not to return/refund the item.
Only 1 star as there's no option for none. Absolutely AWFUL service. Ordered on the 7th November. Received a tracking link 2 days later and checked with them a week later as still hadn't been received. Then they told me it hadn't actually been sent yet. Multiple emails later and when I requested a refund, was told as it was 'moving through the process' I was unable. Anther week passed and when I again chased, I was then told the item was broken and a request had gone back to the warehouse to reship. I stated that as a month after I ordered, I didn't want the item any longer, I've already requested a refund, do not ship. They kept giving the same cut and paste answers and getting no further. 2 days later, I receive a new tracking link and again email to say I do not want the item. I advised that they have broken their contract and to refund immediately. They have now ignored all communication. As of today, still no item and I've raised with the bank. Do not buy anything from them, scam company.
7 novembre 2025
Avis spontané
Réponse de Luminqo
Thank you for sharing your experience. We sincerely apologize for the delays and confusion with your order and understand how frustrating this has been. This is not the level of service we aim to provide.
We would like the opportunity to resolve this directly. Please contact us directly with your order details, and we will review your case immediately to ensure the appropriate resolution.
We appreciate your feedback and the chance to make this right.
Stay well clear of this ‘business’
Stay well clear of this ‘business’. Never dealt with a worse run company. Do not buy from them.
22 décembre 2025
Avis spontané
Réponse de Luminqo
Thank you for your feedback. We’re very sorry to hear about your experience and that we did not meet your expectations. This is not the level of service we aim to provide.
We would appreciate the opportunity to address your concerns directly. Please contact us directly with your order details so we can review your case and work toward a satisfactory resolution.
We value your feedback and the chance to make things right.
I am so cross with myself for not…
I am so cross with myself for not reading the reviews first. I placed an order on 4 December as a birthday present for a friend 17 Dec. I would NEVER have ordered from this company if I’d realised what they were like. Apparently the item is ‘in transit’! Whereabouts is it in the process? Oh please God, not with Evri 😭
19 décembre 2025
Avis spontané
Réponse de Luminqo
Thank you for your feedback. We’re very sorry to hear about the delay with your order and understand how frustrating this must be, especially for a gift.
Please contact us directly with your order details. We’ll track your order immediately and work with you to find the best solution to ensure it reaches you as quickly as possible.
We appreciate you bringing this to our attention and the opportunity to make this right.
Read before ordering
I ordered a Walking pole as a Christmas present on 5 December, I had notification it was dispatched on the 7th December tonight, 19th, the order still hasn’t arrived and when I track the order I still have no idea when it will arrive or if it will. I do wish I had checked Trustpilot before ordering.
5 décembre 2025
Avis spontané
Réponse de Luminqo
Thank you for your feedback. We’re very sorry to hear about the delay with your order and understand how frustrating this must be, especially for a gift.
Please contact us directly with your order details. We’ll investigate the status of your delivery and work with you to find the best solution.
We appreciate you bringing this to our attention and the opportunity to make this right.
I like so many other reviewers am very…
I like so many other reviewers am very frustrated with this company. They send you a tracking number and it never seems to update. Says it shipped 6 days ago but the tracking info is never updated. I am beginning to think I got scammed. It's a good things it was only $35. I am monitoring my form of payment to make sure I don't see any other charges. DONT BUY FROM THIS COMPANY!
19 décembre 2025
Avis spontané
Réponse de Luminqo
Thank you for your feedback. We’re very sorry to hear about the issues with your order and tracking information. We understand how frustrating this situation must be and take concerns like this seriously.
Please contact us directly with your order details. We’ll review your case promptly and work with you to resolve the issue.
We appreciate you bringing this to our attention and the opportunity to make things right.
I am still waiting on my item after…
I am still waiting on my item after waiting for nearly 1 month now. I email them - no response. They just take your money. I am still unsure whether I will receive my item. I really hope they respond to me at a minimum. It is basic courtesy
Luminqo
Order #LQ4688
19 décembre 2025
Avis spontané
Réponse de Luminqo
Thank you for your feedback. We sincerely apologize for the delay and the lack of timely communication—this is not the experience we want for our customers.
We would like to resolve this immediately. Please contact us directly with your order number so we can locate your order, provide a clear update, and arrange a solution. Your satisfaction is very important to us, and we’re committed to making this right.
Extremely long delivery times
I ordered a chess set on November 29th, and it was delivered on December 21st. Luminqo tracking is not like USPS, FedEx or UPS because you never know where your order is nor do you receive an estimated delivery date. The order is "in transit" or "moving through the delivery process". Based on this experience I would recommend ordering 6 weeks before you want your item especially if it's a gift for a certain date such as a birthday or Christmas. When the chess set finally arrived it was as described, quite beautiful, and well packed. If you order from Luminqo allow plenty of time for the delivery to arrive.
16 décembre 2025
Avis spontané
Réponse de Luminqo
Thank you for sharing your experience and feedback. We sincerely apologize for the longer-than-expected delivery time and understand how important it is to receive items promptly, especially for gifts.
We’re glad to hear that your chess set arrived safely and met your expectations. We truly appreciate your patience and recommendation to allow extra time for delivery. If you ever have questions or need assistance tracking your order in the future, please don’t hesitate to contact us directly—we’re always happy to help.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.