Lumivyx Avis 

This shaver broke after a few months and they just said too bad we only have 30 day warranty. They are really bad and don't care if you like their stuff or not what a scam

I placed an order for the laser hair remover and accidentally had the wrong shopping address entered. I reached out and someone was able to quickly change the shipping address for me so I didn’t have to cancel the order. Can’t wait to start using the Lumivyx hair remover!

This light didn't work right from the time I took it out of the box. I can't use the remote it doesn't work. I have to stand and click the button till it decides to turn on. I am on a fixed income and can't afford to just throw money away!! I am disappointed that after all I have gone through this light has not done the job I was promised it would do.

I was so excited to receive my Lumivyx as I opened the package to look for the instructions. Then I saw what I didn't want to see...it will not work on certain skin tones nor certain colors of hair. My hair is exceedingly light so I knew it wouldn't work for me. I immediately emailed the company for a refund and instructions on how to return it. They were very responsive and emailed me back with an offer for a partial refund. Since I was a not so proud owner of a device I couldn't use, I responded as such. They gave me a full refund. They also let me keep it and do whatever I want with it. I was totally blown away by their willingness to work with me. I will warn people, that it doesn't work on light hair or dark skin.

The results was amazing. I would recommend this products as it has shown the effectiveness of its products. Thanks 😊

I received the light in about a week it seemed to be in perfect working order. I did however have a problem because apparently it decided it would only work twice. So now I'm dealing with trying to get a replacement. They answered my email within 3 days (because it was over the weekend when it decided not to work). So we'll see how it goes. I'm very impressed so far. Didn't like the fact that my light quit working but I am very impressed with their customer service.

The people at the company Lumivyx answered me almost immediately re my problem. They were extremely attentive, patient and offered a solution, but before I could provide evidence to my problem they sent me a video which explained why I was having the problem in the first place. Great staff! And in addition were very nice throughout our correspondence! I'm really not use to such good customer care!

The return policy is horrendous. I had a moment of trust and weakness and ordered one of their lazer hair removers. I didn’t realize it was coming from China. It took 2 weeks to get here. I had to open it to read the instructions, which said that it probably wouldn’t work in my color skin and hair. That would have been good to know before I purchased it and the warranty for over $200. If you choose to return it, it can’t be open. Plus, you have to pay for return shipping. One big scam. Read all the fine print and then DON’T order it anyway. Never again.

This company went above and beyond to fix a a shipping mistake that was my fault. They were very communicative and helpful!

a correction needed to be made on my delivery address, it was done almost instantly. great service!!!!

Bobby P in Customer Service was exceptionally helpful, thorough and very professionally resolved my request.

I thought 1 of the 3 I purchased was not working I emailed the company quick response. But with a little investigation I resolved the problem myself .The switch was in off position.So they are all working as they should..

I received my water flosser, earlier than I was told I would get it; and in addition, I had emailed the company,and received a prompt response.

showed up not working and is extremely janky plastic. I had purchased a second bulb and 2 of the clips for the surround broke when when I removed it to test if it was a bulb or ballast issue. The second bulb wasn't working either. Just messaged to get my money back and I will update as it progresses. I thought they had got good reviews which is why i went with them over cheaper competitors. but that is clearly not the case on trustpilot.

Update: sent them a video of product not working and they have now issued a refund. Disappointing that it didnt work but they handled it well.

My problem was dealt with with swift and courteous response by CJ the agent who replied to my email. I have never before been treated with such courtesy and concern with my satisfaction. CJ is a true professional.

There was an online address (not Lumivyx) problem, that led to being shipped a 2nd product. I offered of course to return it, but was gifted it instead. A very kind thing to do. I’ll be passing the product forward and singing Lumivyx’s praises! Thx Lumivyx !

This product does not work! I bought 2 the first one I tried stopped working after half a leg, and the second one no matter what level it's at it's painful, and very hot! To return these you have to use your own money, and then they might give you a refund! This company is a scam and a waste of money! Not even worth the try!

Angel was very professional, quickly addressing and resolving my issue.

I bought from this company because many articles came up saying that this companies UV light was the "best" portable light to kill germs.
It said it was 100% guarentee, 30 day full refund yada....

As soon as I purchased it, I had regrets. The same day I tried to decrease my order or cancel it before it shipped because I received emails saying it was going to be delayed.

As soon as you try to change your order, the scamming emails shows up.

"You will lose money if you change you quantity and will pay same price..." etc

I tried to cancel and I got an email that I would still pay full price for canceling.

So I decided to see what arrived...

A week later, more emails that my products were delayed.

I researched reviews at that point and saw this site has only on or two stars.

Trying to turn them in to my credit card company now as a scam site and get my money back.

I used it every third day for two months. Had zero impact on hair loss. I did not need to clean the laser since it had no hair particles. Maybe there is something wrong with the laser hair removal product. I do not recommend this product.