Luvtoo Avis 

Just received the wallet I ordered a few weeks ago only to find it was not the product I ordered. On all the Facebook adverts they promote the fact that there is a seperate holder for cash as opposed to a cash clip. This is not the case. The wallet has no seperate compartment for notes. This was one of the main reasons I bought it.

Update on 20th October - Dont be fooled by what appears to be Luvoo reaching out as there has been no response to my email to their Customer Services. All smoke and mirrors.

Update 23rd October - As requested I have resent my email with all details requested. Watch this space.

Update 28th October - email sent to address provided yet for some reason they didnt receive it. Asked to confirm email address as they hadnt received it. I sent it to the same email adress provided.

I have been waiting for this wallet for some time. I required it before travelling, No responce from company. I have email the responce emails from them with my order number but guess what, NOTHING IN RESPONCE!

Bought one of the wallets they advertised, once it arrived wasn’t happy with the product so contacted the company who eventually replied and also refunded me for the product. Better than some companies who don’t reply or contact you. Fair play to them for resolving my issue

Tried to email with reference 2 ordered that haven’t come, and also no email with confirmation of purchase either !
Happy to take money but no effort to send.
Been on website and sent email to there one they said to use, undeliverable!!!
Absolute scam!
Not happy
Will have to try and get the money I spent back from the bank.

Do not buy these bags there not leather there utterly rubbish . Cheap Chinese bags worth at push £5 not £40.i paid. Been trying return for 3 weeks wont reply to any email

Scam! Tried to cancel an order made by mistake minutes after placing. They reply to emails eventually but confusion in answers and stall to get within the 30 day return clause. Substandard goods arrive to which l can't return. Then Mastercard won't touch the case. Now on with trading standards. An absolute scam of a website. Stay away!

Don’t waste your money! Terrible! Bad quality and very slow delivery.

I ordered 2 Cute Penguin card holders. The delivery was very slow and then when the parcel arrived it only contained 1 wallet. I have tried to contact them by email and phone but they have not responded. Worst service ever. I will definitely not order anything from them again.

Do not use this company. It’s based in China not England.
Customer service no is just a mobile that never answers no response to emails no goods and no refunds

THIS IS A SCAM

My husband ordered a wallet. Was supposed to come within 15 days, after a month tried to contact customer service. Still awaiting a response...from the 15th December 2025!! 6 emails sent! Wallet finally arrived. Nothing like what he ordered! Tried again, unsuccessfully,to contact customer service! Product looks like something cheap from temu! Waste of money..will not use again and will definitely not use again!!

Poor quality product. The colour of the bunnies on the pouch is a bright colour that does not match the pouch. The products arrived with the thread already undone.

Very nice, not the best finish on them and came to late to give as Christmas presents. Overall they are pretty and do the job

Ordered Christmas present bags in November and still hasn’t arrived two days before Xmas. The company doesn’t respond to emails so couldn’t get any answers, also tracking is horrendous and isn’t updated. Products shipped from china.

Placed an order on the 02/11/25 over 6 weeks ago and as of today I have not received it.
Sent 3 queries and busy time etc.
As of yesterday they were still advertising this product which seems unfair as they cannot fulfil an order placed more than 6 weeks ago.

Do NOT use this company!! I wish I had of read the reviews before ordering. 3 weeks and nothing been delivered and customer service doesn't even exist.

Avoid this company at all costs,poor quality,not the product I ordered,no response from the 6 emails I've sent them,do not buy from this company,

I placed an order on the 28th November & I havnt recieved anything,iv emailed them 4 times now with no reply.

Waited weeks for my order .Still waiting .No reply from emails .Just the same generated email. No refund Avoid this company

Ordered a leather key bag. It took two weeks to arrive. From China obviously. In my opinion it was not even leather. Very poor.

I am still waiting for my order from 16th November!! I received notification that they had received the money for my purchase! Numerous emails have been ignored! I shall now contact my bank as to date 30th November have not had any indication of delivery of my order !!!!