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Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 1 sur 5 étoiles

I ordered 3 sleep bonnets and 4 pillowcases because they were advertised as 100% mulberry silk. They arrived and these are not silk. They seem to be polyester satin like materials. No labels. No care... Voir plus

Noté 1 sur 5 étoiles

I ordered the deal with 2 bonnets - it took 2 weeks to be delivered and only had 1 Bonnet inside . I reached out twice to cust service and have had no reply. Now I’m reading awful reviews and w... Voir plus

Noté 1 sur 5 étoiles

I wish I could give zero stars. I paid $43 for a substandard, poorly made, trash pillowcase. I emailed just like the return policy requires and did not get a response. I wish I had read the reviews be... Voir plus

Noté 5 sur 5 étoiles

Whether these bonnets are silk or satin they make my hair look and feel radiant after wearing all night. They are extremely comfortable to sleep with. Best of all they provide protection against break... Voir plus

À propos de l'entreprise


Coordonnées de contact

1,5

Mauvais

TrustScore 1.5 sur 5

110 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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1,5

Tous les avis

(110)

110 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 1 sur 5 étoiles

If I could rate them lower I would

If I could rate them lower I would. The shipping took a long time. When they finally did get to me the box was empty. I'm glad the post office worker told me the box was empty so I could return to sender. I emailed the company about this and they stated the shipped package weighed what it should have so it was not empty and they can ship the product to me again but with a charge. I paid for shipping insurance as well but I guess that doesn't matter. Don't waste your money with them, I should have read the reviews. This "business" seems more like a scam.

26 juin 2026
Avis spontané
Noté 5 sur 5 étoiles

Really love this sleep bonnet

Really love this sleep bonnet! Stays on all night and I love that you can adjust it in the back to make it tighter or looser for the perfect fit! My hair has been much smoother when I get up in the mornings and I've noticed less frizz and fly-aways!

25 juin 2026
Avis spontané
Noté 5 sur 5 étoiles

Whether these bonnets are silk or satin…

Whether these bonnets are silk or satin they make my hair look and feel radiant after wearing all night. They are extremely comfortable to sleep with. Best of all they provide protection against breakage which I really appreciate. I've ordered from this company twice and have been very pleased with quick shipping and quality merchandise each time. Will definitely order again.

4 mai 2026
Avis spontané
Noté 1 sur 5 étoiles

This website is a complete scam

This website is a complete scam. Everything they sell appears to be satin or polyester, despite being advertised otherwise. I ordered a 4-piece sheet set, and the material is clearly polyester—the tag even confirms it. There is no way the bonnet is genuine mulberry silk either; it feels like cheap polyester, not even quality satin.

I strongly advise against buying from this company. I'm hoping my credit card company approves a refund because I believe this was a misleading purchase. Their customer service is nonexistent—I never received a response from google saying the Email did not exist . Unfortunately, that doesn't surprise me, given my experience. Save your money and shop elsewhere.

9 juin 2026
Avis spontané
Noté 1 sur 5 étoiles

Luxesilks is a scam company

This website is a scam. They change the email to contact customer service and response is returned undelivered. When I contacted the company they only wanted to refund me 25% of a $75 order. They also don’t clarify that returning items are international returns and not US returns. Don’t bother with this company.

31 mai 2026
Avis spontané
Noté 1 sur 5 étoiles

If I could give them zero stars I would

If I could give this company a zero I would. I ordered two bonnets, black and navy blue, I received a royal blue one and it is definitely not silk as advertised. I asked the company if I could either return the one bonnet for a full refund (for the two that I purchased). They said at this time they will not pay for shipping so I would have to pay to ship back a bonnet that I didn't even order. I sent four different messages to their customer service and it took a month and a half to get a response back. They use an AI which made it even more complicated because it didn't understand my request. And they are still not offering me a refund unless I pay for shipping to China. Very poor customer service, and no offer to make it right. Do not buy anything from this company.

1 juin 2026
Avis spontané
Noté 1 sur 5 étoiles

Order Hasn't Shipped. Is this company a scam?

I placed an order and received order confirmation on 5/11/26. It is now 6/1/26, and my order tracking shows that the order is still at the warehouse in China. I'm worried this a scam. I've reached out to customer service, but have not had a response.

1 juin 2026
Avis spontané
Noté 1 sur 5 étoiles

I feel like I was scammed

I feel like I was scammed. My item never arrived because the driver had trouble getting to my house. I have tried reaching out to customer service and the delivery company multiple times to resolve the issue and have not heard back or even been refunded. I will not be purchasing from Luxe again, which I would have liked to.

25 avril 2026
Avis spontané
Noté 1 sur 5 étoiles

Delivery service is sub par at best,

Delivery service is sub par at best,
My order was listed as “failed delivery” to a Federal Building! No contact from vendor or delivery service with questions or delivery options. I have to go my credit card company for a refund and then leave my comments on social media

20 mai 2026
Avis spontané
Noté 1 sur 5 étoiles

DO NOT BUY FROM THIS COMPANY

DO NOT BUY FROM THIS COMPANY! There is no customer service and their bonnets fall off your head at night. I bought two - it was a BOGO kind of deal, and one of the bonnets had a hole on the top. I bought in Feb 2026, and I have been trying to return for a refund and it's May 2026. There is no response from customer service.

21 février 2026
Avis spontané

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