Luxesilks Avis 

Supposedly silk. I purchased 3 bonnets. Immediately out of the package it felt wrong, rough and plastic-like. There was no tag listing the fabric content (again supposedly 100% mulberry silk) and no wash instructions. Also no brand tag. Before requesting a refund I decided to do a little test. Without deconstruction the products at all I found enough loose threads to twine together for a burn test. Highly flammable and makes into a hard plastic nub (synthetic). You have to email their support team for refund instructions. I said the bonnets were completely unworn and in perfect condition but not as described so I wanted a refund. They didn't respond. I sent 4 emails over the course of a couple weeks and they never replied. I have opened a dispute with the bank to get my money back at this point. AFTER my purchase I saw a lot more of their ads and they're not even using their own product, they're using Blissy ads. One you could read the tag sewn into the bonnet and another showed the box. Do not buy.

The bonnets I ordered took weeks to arrive and weren’t even close to the ones that were described online. They were NOT made of silk, were NOT adjustable, and were varying sizes. This site is 100% SCAM. Do not trust them.

Ordered on April 30th and still hasn't arrived as of May 20th. Tracking has been shown in transit since May 9th.

Shipping took a while and they are not large enough to fit all of my hair. And they fall off at night. My hair isn't even very long or thick. Not a good product in my opinion.

Shipping took quite a while and the tracking info was not up to date, however that's not such a big deal. My main complaint and issue is the size of these bonnets are huge! They all fall off my head and my daughter's, so we can't even use them. They are for very big heads (and I don't have a small head) but these fall off, don't stay on at all! So disappointing. I will either give them away or attempt to sew them to tighten and be able to wear.

I ordered on 4/23. On 4/24 they claimed my order had already been delivered…within hours of issuing a tracking number…for a shipper in China. The tracking number doesn’t work. Customer service doesn’t respond to my questions about my order. I have filed a dispute with my bank. I hope Shopify takes this business off their platform ASAP. This is pathetic. It’s been more than 5-10 business days and I have nothing but money gone. I also hope Visa stops working with them too. I stupidly ordered before reading reviews about the product not being the same as what is advertised.

I am very disappointed with the order I received. The bonnets I purchased were advertised as silk, however the products I received clearly feel like satin/synthetic material and not real silk.

In addition, the bonnets arrived with a strong unpleasant smell, which is very concerning and makes them unusable.

I specifically ordered from your company because the products were marketed as silk, and I paid a price based on that description. Receiving what appears to be satin instead is misleading and unacceptable.

Return Support E-Mail is not working. Never heard back from them.

Update June 4.:
I initially contacted the company through their support email address, but the email was undeliverable and I received no response. Only after posting this review was I contacted by customer service.

Customer service offered a refund only if I returned the items to their warehouse in China at my own expense. Given the cost of international shipping, this is not a practical solution. They alternatively offered a partial refund (first 25%, then 35%) if I kept the products.

I also asked whether they could provide a U.S. return address or documentation verifying that the bonnets are made from genuine silk, but these questions have not been addressed.

Based on my experience, I would advise potential customers to be aware that returns are handled through a warehouse in China and that return shipping costs are the responsibility of the customer.

This review reflects my personal experience with the product and the return process.

Poor quality, fake. These are satin, not silk, caused significant frizz & won’t stay on my head. I contacted customer service & still waiting for a response. I wish I’d read these reviews first.

I never received this order. I believe this is a fake company. I have not heard back from their customer service.

1. The order took way too long to arrive.
2. The bonnets do not fit, they kept sliding of my head and my daughter's head all night.

I never received my product... which I have emailed about and no one reached out to me. I will NEVER order from this company again!!!!

This product is terrible it was advertised as silk and when it finally arrived which took way too long it was 100% polyester I spent way too much money to throw all of this in the trash never buy from this company they are lying to you.

I give the rating of 3 stars b/c very quickly I saw a difference in my hair. However, the bonnet is too big and I am unable to adjust it well enough for it to stay in place overnight. This makes slipping uncomfortable.
Since any suggestions? Are there bonnets that fit more closely?

Not real silk. Cheap material. The return shipping is insanely high. Scam company.

Love
The bonnets

Have never received products!!!! When I look on tracking it just says “location unknown”. No communication from the company to help us sort out where they are. Will have to scrounge up a customer service number or chat and beg for a refund. Would be nice if businesses watched their own product deliveries rather than make the customer do it—especially because it’s such a hassle to get customer support. Wouldn’t bother!!!

Total scam! I would give it zero stars if I could. The bonnets are promoted as pure mulberry silk but they clearly synthetic. They look, feel and smell like cheap polyester. There is no fabric content and care tag. The price for two was too good to be true and I foolishly didn’t check out the company before I ordered. Don’t make the same mistake I did. Buyer beware.

I placed my order on April 11 and got a notification that it was delivered April 13. I never received my package and I doubt it only took two days to process, ship and deliver my package. I would like someone to reach out to me because I have sent two emails already about my issue with no response.

The pure mulberry silk pillowcases are definitely polyester. It says on the packaging and the product label. The pure mulberry silk bonnets are almost certainly polyester, since they do not look or feel anything like silk.
Great marketing. Terrible product.

I have not received my product yet and I’m being asked for a review. Hours after purchasing I received a notification that my product shipped along with tracking information. I clicked it right away and the tracking info didn’t work. I figured it was too soon to be tracking. Days went by and I tried again and again. Once it had reached the third week, I reached out to all email addresses supplied on the website, Shop app documents and order email only to find out they are undeliverable. I don’t have high hopes for the products because although I saw many videos and looked through the website for good reviews I have since found many other posts that say this is false advertising because the bonnets are so clearly NOT silk.