Please do not use this company. It was a disaster from start to finish. The amount of my belongings that was broken is extensive. Some of which were so badly damaged such as my microwave that it didn'... Voir plus
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Lisez les avis des autres
This company is surprisingly helpful when you subestimate the real efforts; Gabriel is the GOLD of their team, when it comes to removal, ask to have him helping you with your removals... Voir plus
We used M25 again for our recent move and they did not disappoint. Best value for money and the guys (part of the Kung Fu Panda crew) did a fantastic job clearing out the old place and getting us into... Voir plus
L'entreprise a répondu
Huge thanks to George and the KFP team! They worked tirelessly, lifting heavy furniture and navigating tight spaces without any issues. Their positive attitude and efficiency made the move much less s... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Services de déménagement et de stockage
- aussi dans
- Centre de stockage
- Déménageur
- Service de débarras de maison
Écrit par l'entreprise
“The right way doesn’t have to be the hard way.” At M25 Group, our commitment to stress-free removals also means clients like you have the flexibility of a seasoned team and the certainty of a fixed price.
Coordonnées de contact
86-90 Paul Street , EC2A 4NE, London , Royaume-Uni
- 02037432328
- canwehelp@m25movers.co.uk
- m25movers.co.uk
4,1
Bien
645 avis
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A répondu à 82 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
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Last-minute cancellation left us paying double — very disappointing experience
We booked M25 Movers over a month in advance for our house move on 17 October at 11:00, with a confirmed quote of £450. Less than 48 hours before the move, the company cancelled our booking, citing “operational constraints.” No alternative or practical solution was offered, leaving us stranded just before moving day.
Because of the extremely short notice, we had no choice but to hire another mover at £945 to complete the move. This caused major stress, disruption, and an unavoidable £495 extra cost.
Despite acknowledging the cancellation, M25 has refused to provide fair compensation, offering only £25 goodwill. Their terms may allow them to cancel, but doing so with almost no notice is unreasonable and shows very poor customer care.
I would strongly advise anyone considering this company to be cautious and have a backup plan — communication and reliability were extremely disappointing in our experience.
17 octobre 2025
Avis spontané
Réponse de M25 Movers
We are currently engaged in legal proceedings against Trustpilot UK.
Despite following their guidelines and providing full evidence of our reviews, Trustpilot has removed hundreds of verified 5-star reviews from real clients, while allowing fake 1-star reviews from non-customers to remain live.
We believe this constitutes platform bias and discrimination against small businesses. A formal complaint has been issued and legal action is underway — including potential class action steps for similarly affected UK businesses.
If you’re a potential client of M25 Movers:
✅ You can view over 1,000 verified 5-star reviews on Google
✅ You can ask us directly for unfiltered testimonials
✅ You can draw your own conclusions about this platform’s credibility
We are proud of our work, our clients, and our reputation.
We will not let it be quietly buried by platform silence.
— M25 Movers Ltd
Cancelled our move with 36 hours notice
Cancelled our move 36 hours before our completion day. Avoid these cowboys at all costs and find a more organised moving company who won't ruin one of the most stressful and important days of your life.
We're moving out of London, and the afternoon two days before our move (about 36 hours) M25 emailed to say that they could no longer do the move 'due to unforeseen logistical challenges', after we booked it weeks in advance and had several phone calls/messages to plan the details.
The amount of stress involved in buying and selling a house in this country is mad, but you think "at least we have the moving company booked - they'll take the strain out of moving day."
The cherry on the cake was ending their email "we’d love to help you again in the future if the timing aligns better."
15 octobre 2025
Avis spontané
Réponse de M25 Movers
We are currently engaged in legal proceedings against Trustpilot UK.
Despite following their guidelines and providing full evidence of our reviews, Trustpilot has removed hundreds of verified 5-star reviews from real clients, while allowing fake 1-star reviews from non-customers to remain live.
We believe this constitutes platform bias and discrimination against small businesses. A formal complaint has been issued and legal action is underway — including potential class action steps for similarly affected UK businesses.
If you’re a potential client of M25 Movers:
✅ You can view over 1,000 verified 5-star reviews on Google
✅ You can ask us directly for unfiltered testimonials
✅ You can draw your own conclusions about this platform’s credibility
We are proud of our work, our clients, and our reputation.
We will not let it be quietly buried by platform silence.
— M25 Movers Ltd
This company should be investigated.
I had high hopes for M25 Movers. Their customer service was great during the booking process, and the moving team worked hard over the two-day job (packing and moving). Everything seemed professional at first.
But things went downhill at the end. I was only allowed to inspect one of the two vans before being pressured to sign off the job. The second van had already left, and I was told it had been checked. I raised concerns, but was still pushed to complete the paperwork.
After the move, I discovered that an electronic item worth £400 was missing. When I submitted a claim, the company dismissed it immediately, saying I had signed everything off and suggesting I was making it up. Their tone became defensive and aggressive, demanding “proof” that the item was handed to them - something no customer could realistically provide.
Since posting my review, the company has escalated its response with formal legal threats, including a cease and desist notice and accusations of defamation by using my professional position, despite the fact that my review was posted from my personal account and contains no reference to my employer. They have even contacted my employer directly in what appears to be a clear attempt to intimidate me into silence.
They have also repeatedly misidentified the missing item as a vacuum cleaner, which shows they haven’t properly reviewed the claim at all.
This experience was a complete contrast to the professionalism I saw at the start. It also matches other negative reviews I’ve now read, where customers were treated poorly once something went wrong. M25 Movers clearly knows how to present well, but behind the scenes, their treatment of customers with issues is appalling.
If your move goes perfectly, you might be fine. But if anything goes wrong, be prepared for pressure tactics, legal intimidation, and borderline fraudulent practices. I would strongly advise others to think twice before trusting this company with valuable belongings - they should be investigated.
13 septembre 2025
Avis spontané
Réponse de M25 Movers
We are currently engaged in legal proceedings against Trustpilot UK.
Despite following their guidelines and providing full evidence of our reviews, Trustpilot has removed hundreds of verified 5-star reviews from real clients, while allowing fake 1-star reviews from non-customers to remain live.
We believe this constitutes platform bias and discrimination against small businesses. A formal complaint has been issued and legal action is underway — including potential class action steps for similarly affected UK businesses.
If you’re a potential client of M25 Movers:
✅ You can view over 1,000 verified 5-star reviews on Google
✅ You can ask us directly for unfiltered testimonials
✅ You can draw your own conclusions about this platform’s credibility
We are proud of our work, our clients, and our reputation.
We will not let it be quietly buried by platform silence.
— M25 Movers Ltd
Recommended
Great service - efficient, friendly and professional. Mad Max team were outstanding
27 août 2025
Avis spontané
Réponse de M25 Movers
Hello there, Rich Mason,
Thank you so much for your amazing feedback! 🙌
We’re thrilled to hear you had such a positive experience with our Mad Max team. They take real pride in being efficient, friendly, and professional on every move, and your words will mean a lot to them.
At M25 Movers, it’s always about making the process smooth and stress-free — and we’re glad the Mad Max crew delivered that for you.
Wishing you all the best in your new home! 🚛✨
Best regards,
M25 Movers
Everything was wrapped and handled with…
Everything was wrapped and handled with care. Even my glass table made it without a scratch.
23 août 2025
Avis spontané
Réponse de M25 Movers
Hi Douglas,
Thank you for your kind words!
We know how important it is to make sure every item, especially something as delicate as a glass table, is kept safe during a move. The team will be so glad to hear their care and attention made a difference.
We wish you the very best as you enjoy your new space!
Best regards,
M25 Movers
Peter did a great job with our move
Peter did a great job with our move, he was carefull with our stuff, thank you
21 août 2025
Avis spontané
Réponse de M25 Movers
Hi Ionut Mares,
Thank you for your kind feedback!
We’re so pleased to hear that Peter took great care with your belongings and made your move a positive experience. We’ll be sure to pass along your thanks — he’ll be delighted to know his efforts were appreciated.
Wishing you all the best as you settle into your new home!
Best regards,
M25 Movers
Planning was poor
Planning was poor. We were contacted the night before our 8am start saying that M25 had scheduling issues, and that they would need to start at 12. On the day, they missed this deadline and didn't arrive until 3:30 that afternoon. We also received 2 movers instead of the 3 we were quoted. After the move, they missed their box collection date by not showing up, and did not contact us at all until the next day.
Generally the movers themselves are good, but seems to be too tightly planned and badly organised at HQ. I wouldn't use them again.
8 août 2025
Réponse de M25 Movers
We are currently engaged in legal proceedings against Trustpilot UK.
Despite following their guidelines and providing full evidence of our reviews, Trustpilot has removed hundreds of verified 5-star reviews from real clients, while allowing fake 1-star reviews from non-customers to remain live.
We believe this constitutes platform bias and discrimination against small businesses. A formal complaint has been issued and legal action is underway — including potential class action steps for similarly affected UK businesses.
If you’re a potential client of M25 Movers:
✅ You can view over 1,000 verified 5-star reviews on Google
✅ You can ask us directly for unfiltered testimonials
✅ You can draw your own conclusions about this platform’s credibility
We are proud of our work, our clients, and our reputation.
We will not let it be quietly buried by platform silence.
— M25 Movers Ltd
The removal team were amazing
The removal team were amazing. Really fast and well organised. They looked after our things and made sure we could go to bed on arrival!
There were however some issues with the logistics from the office side. We’d paid for packing the day before and they phoned the day before this to cancel that service. They did however resolve this once I said it wouldn’t work for us. Also, our Move Coordinator told us that they would be able to put things in the loft but the movers said they never do this.
15 août 2025
Réponse de M25 Movers
Hi Ms Jane Robinson,
Thank you for sharing your experience with us. We’re so pleased to hear that the removal team impressed you with their speed, organisation, and care — it’s great to know they helped you get settled in straight away.
We’re also very grateful for your honest feedback about the office-side logistics. We apologise for the confusion around the packing service and the loft access. Your comments are important to us, and we’ll be reviewing these points internally to ensure clearer communication in the future.
We truly appreciate you choosing us for your move and hope you’re enjoying your new home!
Best regards,
M25 Movers
M25 Movers
M25 Movers – My Experience
On the positive side, I can’t fault the care they took with my belongings. The team were meticulous in packing, moving, and unloading. Nothing was damaged, no walls were marked, and everything was handled with genuine care. They clearly know how to get your possessions in and out without issue, and in that respect, they did a great job.
Unfortunately, the way things were handled at the end of the move left a very bad taste in my mouth. Once everything was out of the house, the lead mover explained he didn’t want to press “loading complete” on his device because it would start a timer, and if the vans were stationary for more than an hour, I’d be charged per van. He then suggested I “just sort the guys a drink” to avoid this.
From there, communication with head office stopped. At the end of the job, I was effectively cornered into paying an extra £200 on the spot – with the alternative being that he would press the button and I’d receive a £280 invoice for two vans supposedly standing idle. This was despite:
My request for a single larger truck from the outset
The second van arriving hours later (around 10 a.m.)
The entire move being completed by 3 p.m.
They also sent more men than I expected. While one or two clearly knew what they were doing, the rest seemed to be walking around aimlessly.
In summary: excellent care in handling possessions, but I strongly disliked the upselling tactics, lack of transparency, and the feeling of being pressured into paying extra at the end – especially when an all-in price had been agreed months earlier. It turned what could have been a positive experience into one I wouldn’t want to repeat.
2 mai 2025
Avis spontané
Réponse de M25 Movers
We are currently engaged in legal proceedings against Trustpilot UK.
Despite following their guidelines and providing full evidence of our reviews, Trustpilot has removed hundreds of verified 5-star reviews from real clients, while allowing fake 1-star reviews from non-customers to remain live.
We believe this constitutes platform bias and discrimination against small businesses. A formal complaint has been issued and legal action is underway — including potential class action steps for similarly affected UK businesses.
If you’re a potential client of M25 Movers:
✅ You can view over 1,000 verified 5-star reviews on Google
✅ You can ask us directly for unfiltered testimonials
✅ You can draw your own conclusions about this platform’s credibility
We are proud of our work, our clients, and our reputation.
We will not let it be quietly buried by platform silence.
— M25 Movers Ltd
M25 were very professional and the…
M25 were very professional and the whole move didn't take more than 3 hrs. They reduced my stress level so much. Thank you Bumblebee team. You did a fantastic job..
9 août 2025
Réponse de M25 Movers
Hi Swati Bhargava,
Thank you for your kind words!
We’re so pleased to hear that the Bumblebee team was able to make your move quick, efficient, and stress-free. Finishing everything within 3 hours is no small feat, and it’s great to know their professionalism helped ease the process for you.
We’ll be sure to pass on your thanks to the team—they’ll be delighted to hear your appreciation. Wishing you all the best as you settle into your new place!
Best regards,
M25 Movers
I would strongly caution anyone…
I would strongly caution anyone considering this company. While the actual moving team were generally polite, several high-value items — including beds and sofas — were damaged during the move. We followed the company’s formal complaints process, which requires submitting a separate form for each damaged item along with photographic evidence.
In response, we received an email from a staff member offering £40 as a settlement, with the tone of the email coming across as dismissive and implying the matter would be closed regardless of our concerns.
Shortly after, we received a call saying a team would come out to assess the damage in person, despite already having submitted clear photos. Two individuals visited our home a few days later. One of them, made comments that we found deeply unprofessional and upsetting. His remarks suggested that we should not be concerned about scratches and rips because we “seem to have enough money.” He also stated that we should not have taken offence to the previous correspondence and implied that reporting the damage was unwarranted.
The encounter became confrontational and distressing. One individual raised his voice and behaved in a way that felt intimidating, especially in the presence of a woman holding her child. We were left shaken and disappointed. What was meant to be a professional resolution turned into a highly uncomfortable situation.
We paid the amount quoted by the company and expected a professional, damage-free service. Unfortunately, that was not our experience.
I hope this review helps others make an informed decision. Based on our experience, I would not recommend this company to anyone looking for a smooth, respectful, and professional moving service.
8 août 2025
Avis spontané
Réponse de M25 Movers
We are currently engaged in legal proceedings against Trustpilot UK.
Despite following their guidelines and providing full evidence of our reviews, Trustpilot has removed hundreds of verified 5-star reviews from real clients, while allowing fake 1-star reviews from non-customers to remain live.
We believe this constitutes platform bias and discrimination against small businesses. A formal complaint has been issued and legal action is underway — including potential class action steps for similarly affected UK businesses.
If you’re a potential client of M25 Movers:
✅ You can view over 1,000 verified 5-star reviews on Google
✅ You can ask us directly for unfiltered testimonials
✅ You can draw your own conclusions about this platform’s credibility
We are proud of our work, our clients, and our reputation.
We will not let it be quietly buried by platform silence.
— M25 Movers Ltd
I initially left a 5* star review and…
I initially left a 5* star review and even paid the driver a tip on the day. But the day after I realised the items that were meant to be cleared at my old property were still there, I made several calls (mostly received voicemails or got told someone will call me back) to M25 for help but they refused to help to clear the items in question. If they were unable to clear the items why did the driver take them all out onto the street with no intention of putting them in his van?
If you pay a premium price you expect a premium service, it’s a shame my situation wasn’t taken seriously with no refund or assistance provided.
*** I can assure you this is a real review and them pretending that all 1 star reviews are fake just goes to show the kind of company they are***
7 août 2025
Avis spontané
Réponse de M25 Movers
We are currently engaged in legal proceedings against Trustpilot UK.
Despite following their guidelines and providing full evidence of our reviews, Trustpilot has removed hundreds of verified 5-star reviews from real clients, while allowing fake 1-star reviews from non-customers to remain live.
We believe this constitutes platform bias and discrimination against small businesses. A formal complaint has been issued and legal action is underway — including potential class action steps for similarly affected UK businesses.
If you’re a potential client of M25 Movers:
✅ You can view over 1,000 verified 5-star reviews on Google
✅ You can ask us directly for unfiltered testimonials
✅ You can draw your own conclusions about this platform’s credibility
We are proud of our work, our clients, and our reputation.
We will not let it be quietly buried by platform silence.
— M25 Movers Ltd
Great company with great movers
Guys turned up on time with a can do attitude. Polite, respectful and very hard working. Thanks again.
6 août 2025
Réponse de M25 Movers
Hi Stephen Bennett,
Thank you for the lovely feedback!
We're so glad to hear that the team arrived on time and brought a can-do attitude to your move. Polite, respectful, and hardworking is exactly how we want every move to feel, and it's great to know that came across.
Appreciate the thanks — and we’d be happy to help anytime in the future!
Best regards,
M25 Movers
Nothing was too much trouble...!
From start to completion my experience with this company was first-class. All the staff were fantastic.. the people on the phone and the removal guys themselves. Nothing was too much trouble and the move went perfectly. I'd recommend 1000 percent!!
30 juillet 2025
Réponse de M25 Movers
Hi Helen,
Thank you so much for your glowing feedback!
We’re over the moon to hear that every part of your move — from your first call to the final box being placed — went so smoothly. Our office team and our movers work hand-in-hand to make sure every customer feels looked after, so it’s wonderful to know their efforts made such a difference for you.
It means a lot that you’d recommend us “1000 percent,” and we’ll gladly take that as the highest of compliments! We wish you all the best in your new home.
Best regards,
M25 Movers
These guys were absolutely amazing the…
These guys were absolutely amazing the services attitude and their manners were impeccable,they went over and beyond to help as much as they could so impressed with them.
will be using again for my business soon.
30 juillet 2025
Réponse de M25 Movers
Hello there, Ayjan,
Thank you so much for your kind words!
We’re delighted to hear that you found our service, attitude, and manners impeccable. The team always aims to go the extra mile, so it’s wonderful to know their efforts made such a strong impression.
We truly appreciate your trust and are excited to help with your business move in the near future — we’ll be ready to deliver the same outstanding service again!
Best regards,
M25 Movers
Just fantastic from first reservation…
Just fantastic from first reservation to final box being unloaded. Third time I’ve used them and wouldn’t hesitate to do so again. Big thanks to Team Optimus!
5 août 2025
Réponse de M25 Movers
Hi Customer,
Thank you for your amazing feedback!
It’s such a pleasure to hear that from the very first reservation to the last box being unloaded, everything went smoothly for you. The fact that this is your third time using us truly means a lot — your continued trust is the highest compliment we could receive.
A huge thank you from Team Optimus for allowing us to be part of your move once again. We’ll be ready whenever you need us next!
Best regards,
M25 Movers
Réponse de M25 Movers
Hi Fatima,
hank you for your wonderful feedback!
We’re thrilled to hear you think the Super Mario team is the best — they’ll be over the moon knowing their hard work and great attitude made such a positive impression. They always bring their “A-game” (and maybe a few power-ups!) to ensure every move goes smoothly.
Best regards,
M25 Movers
M25 Movers sent their Bumblebee Team
M25 Movers sent their Bumblebee team who were very patient, very efficient and very professional. Headache free. We were offered one fixed price for a big job. It was excellent value money. We will be using M25 movers again.
30 juillet 2025
Réponse de M25 Movers
Hi Jessie,
Thank you for sharing your experience!
We’re so pleased to hear that the Bumblebee team delivered a patient, efficient, and professional service that made your move completely headache-free. Offering a fair fixed price for a big job is exactly how we aim to give our customers both peace of mind and great value for money.
It’s wonderful to know you’ll be choosing M25 Movers again — we’ll be ready to roll out the yellow carpet for you next time!
Best regards,
M25 Movers
Réponse de M25 Movers
Hi Kathy,
Thank you so much for your review!
We’re delighted to hear that you found our service both affordable and reliable — two things we pride ourselves on! Our goal is to provide top-quality moving support without breaking the bank, and it’s great to know we delivered that for you.
Appreciate you taking the time to share your experience, and we’d be happy to help again anytime you need us. Here's to smooth moves and stress-free transitions! 💼📦
All the best,
M25 Movers
Fast and efficient
We had such a great experience with the bumblebee team today! They helped us through a really stressful move! They were so fast and efficient even in the pouring rain! We genuinely couldn’t have got through today without them! They even waited patiently when there was a delay with getting the keys for a few hours.
1 août 2025
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