Please do not use this company. It was a disaster from start to finish. The amount of my belongings that was broken is extensive. Some of which were so badly damaged such as my microwave that it didn'... Voir plus
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Lisez les avis des autres
This company is surprisingly helpful when you subestimate the real efforts; Gabriel is the GOLD of their team, when it comes to removal, ask to have him helping you with your removals... Voir plus
We used M25 again for our recent move and they did not disappoint. Best value for money and the guys (part of the Kung Fu Panda crew) did a fantastic job clearing out the old place and getting us into... Voir plus
L'entreprise a répondu
Huge thanks to George and the KFP team! They worked tirelessly, lifting heavy furniture and navigating tight spaces without any issues. Their positive attitude and efficiency made the move much less s... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Services de déménagement et de stockage
- aussi dans
- Centre de stockage
- Déménageur
- Service de débarras de maison
Écrit par l'entreprise
“The right way doesn’t have to be the hard way.” At M25 Group, our commitment to stress-free removals also means clients like you have the flexibility of a seasoned team and the certainty of a fixed price.
Coordonnées de contact
86-90 Paul Street , EC2A 4NE, London , Royaume-Uni
- 02037432328
- canwehelp@m25movers.co.uk
- m25movers.co.uk
4,1
Bien
645 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 82 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
A-Team for the job
The company was excellent in communicating throughout the move from start to finish.
There was always someone available to answer questions if needed.
The team was aptly named A-team managed a gigantic move in exceptional time. They were focused and helpful.
The payment end of the process could have been more easy (similarly to the deposit request), the Klarna option that was mentioned on the website was not presented.
All in all a smooth move and very happy with the company.
16 juin 2025
Réponse de M25 Movers
Hi Lily Horvath,
Thank you so much for your kind and constructive feedback!
We’re thrilled to hear that your move went smoothly and that our A-Team lived up to their name — focused, helpful, and efficient, even with such a large task. We also really appreciate your comments about our communication; making sure someone is always available to support you is something we take seriously.
We do apologise for any confusion or inconvenience on the payment side of things. You're absolutely right — the process should be as clear and seamless as the rest of the service. Your note about the Klarna option not being made available is especially helpful, and we’ll make sure this gets addressed internally to improve future experiences.
Thanks again for choosing M25 Movers. We’re delighted to have helped make your move a success, and we’d be honoured to assist you again down the road.
Best regards,
M25 Movers
Great Guys
Nice Team turned up, on time and packed everything the day before,
Great service would use again no worries
23 mai 2025
Réponse de M25 Movers
Hi Sean,
Thank you so much for taking the time to leave us a review!
We’re thrilled to hear that our team arrived on time and took care of packing everything the day before your move — it’s always our goal to make the experience as smooth and stress-free as possible. Moving can be a big task, so knowing we made it easier for you means a lot to us.
Your feedback and willingness to use our services again in the future really encourages the entire team. We’re here whenever you need us — no worries at all, just reach out!
Wishing you lots of happiness in your new home! 🏡📦💪
Best regards,
M25 Movers
Amazing experience with the Optimus…
Amazing experience with the Optimus team!
9 juin 2025
Avis spontané
Réponse de M25 Movers
Hi Joanne Hughes,
Thank you so much! 🚛✨
We’re delighted to hear you had an amazing experience with the Optimus team — they’ll be thrilled to know their efforts made your move a positive one. If there’s ever anything more we can help with, don’t hesitate to reach out. Wishing you all the best in your new home! 🏡💪
Best regards,
M25 Movers
KungFu Panda Team - Excellent work
Very good and quick work from the Kung Fu Panda team. We lived on the 3rd floor and it took them only 2h to move everything. Highly recommend, very professionnal
7 juin 2025
Réponse de M25 Movers
Hi Paul,
Thank you for your wonderful review!
We’re so glad to hear that the Kung Fu Panda team delivered fast and professional service — especially on a 3rd-floor move! 💪🏽🚚 Two hours is no small feat, and it means a lot to know their efficiency and attitude left such a strong impression. Your recommendation is truly appreciated.
Wishing you all the best in your new home! 🐼✨
Best regards,
M25 Movers
Constantin was fantastic
Constantin was fantastic. His team was super hard working and friendly and I really appreciated their excellent service. Would highly recommend to make moving straightforward.
6 juin 2025
Avis spontané
Réponse de M25 Movers
Hello James T,
Thank you so much for your lovely feedback!
We’re thrilled to hear that Constantin and his team made your move smooth and straightforward. Their hard work and positive attitude are exactly what we aim to deliver every time. Your recommendation means the world to us, and we’re glad we could make this part of your journey a little easier.
Wishing you happiness and comfort in your new home! 🏠✨
Best regards,
M25 Movers
Andrei and his team did a great job…
Andrei and his team did a great job with our move.
There was more stuff than we expected, and the job took longer than anticipated.
Andrei just cracked in no questions asked and put in a really hard and long shift working to get us all moved successfully.
Great work and much appreciated! Alex
5 juin 2025
Avis spontané
Réponse de M25 Movers
Thank you so much, Alex!
We truly appreciate your thoughtful words about Andrei and the team. It’s not always easy when a move turns out to be bigger than expected, but Andrei’s no-nonsense attitude and dedication to getting the job done shine through every time.
We’re glad everything got moved safely in the end — thank you again for your trust, patience, and kind feedback. Wishing you all the best in your new home!
Best regards,
M25 Movers
Very quick and efficient
Great team, got on with the job and were careful and considerate
5 juin 2025
Réponse de M25 Movers
Hi Charlie,
Thank you so much for the kind words!
We’re glad to hear that the team handled your move with care and consideration — it’s what we aim for every time. Getting the job done efficiently while being mindful of your belongings is exactly the balance we strive to deliver.
Wishing you all the best settling into your new place, and thank you for trusting M25 Movers!
Best regards,
M25 Movers
Update in response to the company’s…
Update in response to the company’s public reply (since Trustpilot doesn't allow direct responses):
Thank you for your response. I appreciate your right to share your perspective, but I strongly disagree with the way you’ve framed my experience.
Let me be clear: my review is honest and reflects exactly what happened during our move. It is not exaggerated or misleading, and it was written after weeks of attempting to resolve things privately and fairly.
You mention that I declined your goodwill payment of £75—but what you don’t mention is that this offer was conditional on signing a non-disclosure agreement, which would have prevented me from sharing my experience publicly. I did not feel comfortable accepting compensation in exchange for silence. I wanted to be free to speak honestly and to give your company every opportunity to address my concerns openly.
You also claim that I raised my concerns late. That is not true. I flagged issues promptly via WhatsApp and by phone—both during and shortly after the move. I communicated early and clearly about what had gone wrong, including missing items, damage, delays, and safety concerns.
Your internal review may not “support the severity” I described—but the outcome speaks for itself: crushed lampshades, broken sentimental items, a damaged wardrobe door, a hole in an interior door, and exposed ceiling wiring, which still hasn’t been repaired. Dismissing this as “wear and tear” is not only inaccurate—it’s dismissive of the real consequences left behind in my home.
As for the missing items, they remain missing. Whether due to carelessness, poor handling, or disorganisation, the point is that they were not returned, and no one has taken responsibility for their loss.
I also made it clear—directly and in writing—why I was seeking modest compensation of £250, which was far below the actual financial and emotional cost of the experience. Instead of engaging with the substance of my concerns, I received generic replies and a refusal to take any meaningful responsibility.
I understand that you are proud of your company’s reputation. That’s your prerogative. But a truly professional company doesn’t only rely on its reputation—it acts with accountability when things go wrong. A good company would have proactively offered to rectify the issues, not just issue a token offer tied to silence.
For the record, I also have a reputation—among my friends, family, and community, all of whom trust me to speak with honesty and fairness. I don’t write negative reviews lightly. I wrote this one because the experience genuinely warranted it.
Despite giving your company every opportunity to resolve this respectfully and privately, I was met with defensiveness. I hope that sharing my experience helps others make a more informed decision.
27 mars 2025
Réponse de M25 Movers
Hi Sara,
We are currently engaged in legal proceedings against Trustpilot UK.
Despite following their guidelines and providing full evidence of our reviews, Trustpilot has removed hundreds of verified 5-star reviews from real clients, while allowing fake 1-star reviews from non-customers to remain live.
We believe this constitutes platform bias and discrimination against small businesses. A formal complaint has been issued and legal action is underway — including potential class action steps for similarly affected UK businesses.
If you’re a potential client of M25 Movers:
✅ You can view over 1,000 verified 5-star reviews on Google
✅ You can ask us directly for unfiltered testimonials
✅ You can draw your own conclusions about this platform’s credibility
We are proud of our work, our clients, and our reputation.
We will not let it be quietly buried by platform silence.
— M25 Movers Ltd
the team on the day were great
the team on the day were great. v helpful and professional
5 juin 2025
Avis spontané
Réponse de M25 Movers
Hello Paul,
Thank you so much for the feedback!
We’re really glad to hear the team made a strong impression on the day — helpfulness and professionalism are what we strive for on every single move. It’s always rewarding to know our crew delivered a smooth experience.
Wishing you all the best in your new home, and thank you again for choosing M25 Movers! 🚛✨
Best regards,
M25 Movers
KUNGU PANDA ...
KUNGU PANDA .... as their name...very effective and quick.Thanks!
5 juin 2025
Avis spontané
Réponse de M25 Movers
Hi Abhijit,
Thank you so much for your kind words!
Team Kung Fu Panda never fails to impress — just like their name suggests, they’re quick, precise, and bring a sense of ease even to the most challenging moves. George, Pedro, and the rest of the crew always aim to deliver not just a service, but a genuinely positive experience. We're thrilled to hear that came through during your move.
We truly appreciate you taking the time to share this, and we’ll make sure your thanks are passed along to the team. Wishing you all the best in your new space! 🐼🚛✨
Best regards,
M25 Movers
Great work on a very tricky move
Great work on a very tricky move - thank you for everything!
4 juin 2025
Avis spontané
Réponse de M25 Movers
Hi Katy Brown,
Thank you so much for your kind words! We're really glad we could support you through a tricky move — the challenging ones make the victories even more rewarding.
It means a lot to us that you trusted M25 Movers, and we’re grateful we could help make things smoother for you. Wishing you all the best in your new space!
Best regards,
M25 Movers
Amazing team
Amazing team, Kungfu Panda!
George and Pedro went well beyond what was required. Super pleased!
4 juin 2025
Avis spontané
Réponse de M25 Movers
Hello there Garima Priyadarshini,
Thank you so much for your kind words! We’re thrilled to hear that George and Pedro from Team Kung Fu Panda exceeded your expectations. They’re known for going above and beyond, and it’s fantastic to know you felt super pleased with the service.
We’ll be sure to pass on your appreciation to them — they’ll be delighted to hear it. Thanks again for choosing M25 Movers!
Best regards,
M25 Movers
Réponse de M25 Movers
Hi Roman Gryniv,
Thank you so much for your lovely feedback! We’re really happy to hear that your experience with M25 Movers was smooth and efficient from start to finish. Clear communication, punctuality, and a well-executed move are things we truly value, and we're so pleased that came through during your service.
It means a lot to us that you took the time to share your thoughts — thank you again for choosing M25 Movers!
Best regards,
M25 Movers
Thanks the team with Constantin
Thanks the team with Constantin! They’re super efficient and helpful. Arrive on time and with good attitude. Super nice guy and team. Highly recommended!
2 juin 2025
Avis spontané
Réponse de M25 Movers
Hi Chungchung TO,
Thank you so much for your lovely feedback!
We're delighted to hear that Constantin and his team made such a great impression — arriving on time, staying efficient, and maintaining a helpful, positive attitude throughout. We’re proud to have them on board and thrilled that they helped make your move a smooth and pleasant experience.
Your recommendation means a lot to us! If you ever need assistance again, we’ll be here and ready to help.
Best regards,
M25 Movers
Team Kung Fu Panda (George and Pedro)…
Team Kung Fu Panda (George and Pedro) were absolutely incredible!! So quick and energetic. Thank you so much!!
31 mai 2025
Avis spontané
Réponse de M25 Movers
Hello Frederica Kitchen,
Thank you so much for the kind words!
We’re thrilled to hear that George, Pedro, and the rest of Team Kung Fu Panda delivered such an incredible experience for you. Their energy, speed, and positive attitude are exactly what we strive to bring to every move, and it’s fantastic to know they made a strong impression.
We truly appreciate you choosing M25 Movers, and we’ll be here whenever you need us again. All the very best in your new home! 🐼✨
Best regards,
M25 Movers
Réponse de M25 Movers
Hi Andree Sechely,
Thank you for your kind feedback!
We’re so pleased to hear that everything went well and that you were happy with the team’s support. Making your move a smooth and positive experience is always our top priority.
If you ever need us again in the future, we’ll be more than happy to help!
Best regards,
M25 Movers
Team Optimus were absolutely…
Team Optimus were absolutely outstanding. Arrived before schedule, all done speedily (despite 25 degree heat!) and a very professional service. Couldn’t recommend them enough!
31 mai 2025
Avis spontané
Réponse de M25 Movers
Hi Aislinn Santoni,
Thank you so much for taking the time to share your experience!
We’re absolutely thrilled to hear that Team Optimus delivered such a stellar service. Arriving ahead of schedule, working quickly and professionally, and managing everything efficiently even in 25-degree heat is no small feat—and it speaks volumes about the team’s dedication and work ethic. We truly believe that moving day should be as smooth and stress-free as possible, and it’s incredibly rewarding to know that we were able to provide that for you.
At M25 Movers, we take great pride in not only handling your belongings with care but also in offering a friendly, calm, and supportive presence during what can often be a hectic time. The fact that you found our service so reliable and professional means the world to us.
We’re sincerely grateful for your recommendation and trust. It was a pleasure to support you during this move, and we’d be honoured to assist you again in the future—no matter how big or small the task.
Wishing you happiness, comfort, and new memories in your new home!
Best regards,
M25 Movers
Absolutely first class
Absolutely first class. Constantin was superb. Brilliant!
30 mai 2025
Avis spontané
Réponse de M25 Movers
Hi Mrs S Snelson,
Thank you so much for your lovely feedback!
We're thrilled to hear that you had a first-class experience and that Constantin left such a positive impression. He's truly dedicated to delivering excellent service, and your kind words will mean a lot to him. If there's ever anything else we can do for you, we’re just a call away!
Best regards,
M25 Movers
Very good service
Very good service, guys veer kind and helpful, very professional. Moved all the furniture and items. Super Mario team was great. Razvan was very cooperative. They came on time and estimated time of moving was precise. Paulo was very helpful too. Amazing how guys delivered service - I can’t recommend enough - thank you!
30 mai 2025
Avis spontané
Réponse de M25 Movers
Hi Nellija Sa,
Thank you so much for your kind and detailed review! We’re absolutely delighted to hear that the Super Mario team — Razvan and Paulo — made such a positive impression. Punctuality, professionalism, and a helpful attitude are all things we pride ourselves on, and it’s wonderful to know they delivered on all fronts.
Your words about the precise timing and careful handling of your furniture mean a lot to us. We’ll be sure to pass on your thanks to the team — they’ll be thrilled! If there’s ever anything else we can assist with in the future, we’d be more than happy to help. Thank you again for recommending us so highly!
Best regards,
M25 Movers
Everything perfect from start to finish…
Everything perfect from start to finish - kind, polite customer service , zoom video conference of every cupboard and room to estimate genuine amount to be transported, incredibly careful but quick packing and unpacking service - everything put in the right new rooms and cupboards . Just a little rearranging of books etc to do . Didn’t lift a finger - can’t recommend enough !
20 mai 2025
Réponse de M25 Movers
Hi Simon,
Thank you so much for this incredibly thoughtful and detailed review! We’re over the moon to hear that everything went perfectly from start to finish. Our team puts a lot of care into every step — from the initial video consultation to the final unpacking — so it’s truly rewarding to know that you felt supported and well taken care of throughout.
It’s especially great to hear that the packing and unpacking were handled so efficiently, and that everything made it safely into the right rooms and cupboards. The fact that you didn’t have to lift a finger is exactly the kind of stress-free experience we aim to deliver for every move.
Thank you again for your kind words and high recommendation — it means the world to our entire team!
Best regards,
M25 Movers
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