Please do not use this company. It was a disaster from start to finish. The amount of my belongings that was broken is extensive. Some of which were so badly damaged such as my microwave that it didn'... Voir plus
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Lisez les avis des autres
This company is surprisingly helpful when you subestimate the real efforts; Gabriel is the GOLD of their team, when it comes to removal, ask to have him helping you with your removals... Voir plus
We used M25 again for our recent move and they did not disappoint. Best value for money and the guys (part of the Kung Fu Panda crew) did a fantastic job clearing out the old place and getting us into... Voir plus
L'entreprise a répondu
Huge thanks to George and the KFP team! They worked tirelessly, lifting heavy furniture and navigating tight spaces without any issues. Their positive attitude and efficiency made the move much less s... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Services de déménagement et de stockage
- aussi dans
- Centre de stockage
- Déménageur
- Service de débarras de maison
Écrit par l'entreprise
“The right way doesn’t have to be the hard way.” At M25 Group, our commitment to stress-free removals also means clients like you have the flexibility of a seasoned team and the certainty of a fixed price.
Coordonnées de contact
86-90 Paul Street , EC2A 4NE, London , Royaume-Uni
- 02037432328
- canwehelp@m25movers.co.uk
- m25movers.co.uk
4,1
Bien
645 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 82 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
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Made a tough day much easier!
Made a tough day much easier!
Very quick, professional and friendly team - had a walkthrough the house and planned everything out. Super quick to clear an astonishing amount - then patiently waited when the move got held up.
Assisted above and beyond with the move and didn't leave either house until they were happy that I was happy - which I was.
Thanks again to the Optimus Prime team, you made a very stressful day as easy as possible.
21 juillet 2025
Réponse de M25 Movers
Hi John,
Thank you so much for this amazing review!
We’re genuinely glad to hear that the Optimus Prime team could ease the stress of such a tough day. It’s part of our ethos to be not just quick and efficient, but thoughtful and patient — and your words truly highlight that. The fact that they waited during delays and ensured you were happy before wrapping up shows exactly the kind of dedication we strive for on every move.
We’ll be sure to pass on your thanks to the team — they’ll be over the moon! Wishing you comfort and joy in your new home 🏡💪🚛
Best regards,
M25 Movers
It was a poor job
It was a poor job. The guy was very rude did half job and left the things umreassembled
30 juillet 2025
Réponse de M25 Movers
We are currently engaged in legal proceedings against Trustpilot UK.
Despite following their guidelines and providing full evidence of our reviews, Trustpilot has removed hundreds of verified 5-star reviews from real clients, while allowing fake 1-star reviews from non-customers to remain live.
We believe this constitutes platform bias and discrimination against small businesses. A formal complaint has been issued and legal action is underway — including potential class action steps for similarly affected UK businesses.
If you’re a potential client of M25 Movers:
✅ You can view over 1,000 verified 5-star reviews on Google
✅ You can ask us directly for unfiltered testimonials
✅ You can draw your own conclusions about this platform’s credibility
We are proud of our work, our clients, and our reputation.
We will not let it be quietly buried by platform silence.
— M25 Movers Ltd
Moving made easier
Great company. Everything carried out with ease and done in a professional manner. Would highly recommend.
29 juillet 2025
Réponse de M25 Movers
Hello there, customer,
Thank you so much for your feedback!
We're thrilled to hear that we were able to make your move easier — that’s exactly what we strive for. It’s always our aim to provide a smooth, stress-free experience with professionalism at every step. Your recommendation truly means a lot to us!
Wishing you happiness and comfort in your new home! 🏡✨
Best regards,
M25 Movers
not informing your client in the…
not informing your client in the endless conversations before about the need to pay along/ before the move is hiding information. This system of stretching the time and lengthening the work time, holding the movers because the client don’t know they need to pay for them to finish the job is disrespectful and feels like a scam.
The movers themselves told me it’s a pattern and that this work could end in 2 hours as scheduled.
It wasn’t like this 3 years ago. And I wouldn’t work with you again.
29 juillet 2025
Réponse de M25 Movers
We are currently engaged in legal proceedings against Trustpilot UK.
Despite following their guidelines and providing full evidence of our reviews, Trustpilot has removed hundreds of verified 5-star reviews from real clients, while allowing fake 1-star reviews from non-customers to remain live.
We believe this constitutes platform bias and discrimination against small businesses. A formal complaint has been issued and legal action is underway — including potential class action steps for similarly affected UK businesses.
If you’re a potential client of M25 Movers:
✅ You can view over 1,000 verified 5-star reviews on Google
✅ You can ask us directly for unfiltered testimonials
✅ You can draw your own conclusions about this platform’s credibility
We are proud of our work, our clients, and our reputation.
We will not let it be quietly buried by platform silence.
— M25 Movers Ltd
Réponse de M25 Movers
Hi Vicki Kerr,
Thank you so much for your lovely feedback!
We’re thrilled to hear that the Kung Fu Panda team made such a great impression. They always bring their A-game — strong, efficient, and full of positive energy. We truly appreciate you choosing M25 Movers, and we’re here anytime you need us again.
Best regards,
M25 Movers
Highly reccomended
Valentin and the A-team were efficient, hard working and very professional.
23 juillet 2025
Réponse de M25 Movers
Hi Bridget winters,
Thank you so much for your kind words!
Valentin and the A-Team will be delighted to hear your feedback. Their commitment to being efficient, hardworking, and professional is something we’re incredibly proud of, and it’s always rewarding to hear when it’s noticed and appreciated.
Wishing you all the best in your new place — and remember, we’re only a call away if you ever need us again!
Best regards,
M25 Movers
BUYER BEWARE! Prepaid for services that did not receive (left items at old address) , been trying to get ananswer for 2 months.
I thought it would be good to give you feedback regarding my recent move. From the outset I must state that I did have 3 very competitive quotes at similar prices (one with 3 Luton vans), but because of my previous excellent experience with your company I chose to use M25 again.
My move started of very well, team arrived on time and started packing. When they started packing the vans they realised that they needed another van - this when the whole experience changed.
Apparently, the team leader Adrian got the blame for packing extra items, hence the need for an additional van. He told me that I had lied when I said all the items in the house were to be moved. He said he checked the video survey and that quite a few items weren’t included. Being packing day and having enough on my mind I forgot that I had added items to be moved on our WhatsApp chat (which you can find on our chat). The price was increased accordingly. I left the team for the last hour to finalise the loading as they were waiting for the additional van.
I assumed that all my items were packed and met the team the following morning at the delivery address. Upon meeting, there was a distinct change in their approach to my family. The team leader indicated that he got the blame for the additional items, and half an hour into unpacking, informed me that he had left the 2 cupboards in the one bedroom at the pickup address (as they were not in the video survey). And that there were no desks and bookshelves in the video from the other room (which he packed before the issue with your office regarding the other van – which I included in the additional quote). Here is part of the discussion in the WhatsApp chat:
“ Hi once again... at the moment it doesn't look like I will be putting stuff in storage... in that event I would like to take the following items in addition
2 white closets in the one bedroom
One of the desks (from the room that has 2 desks in it as well as the bookcase
Lawnmower
Small top loading freezer that is in the cupboard from the room with the tumble dryer
Can you give me a quote with those additional items.”
The quote was updated to include the additional items from above.
So, besides the abrupt, irritated and uncaring attitude of the team when unpacking, the team left the 2 large cupboards at the pickup address, as well as my hoover and one or 2 electronic items. They also displayed an irritated uncaring attitude to the offloading, causing several scuffs and marks on the walls. This seemed very spiteful as the third van was only half full, the cupboards could easily have fitted in the van – even without dismantling).
I find myself without the 2 cupboards (which I now have to replace – and ), no hoover and a broken frame glass which I need to repair as well as a broken clothes rail that I also need to replace. My previous landlord is looking at charging me for the disposal of the cupboards from the old house. I did pay extra for these cupboards to be included in the quote! Admittedly they did pack an additional chest of drawers and small Ikea desk that initially I said I would leave behind –I also sold the additional couch and large ottoman - easily larger items than the drawers and desk -(so this was not the reason for the additional van). I also asked the team to take a pile of black plastic shrink wrap that they took off the mattresses and sofa - to chich the answer was bluntly –“NO!”
The whole experience has left me with a very negative view of your service, as well as additional costs to replace/dispose of items, some broken items and scuffs etc. This is such a pity as I am a repeat customer, having left a stellar review of my previous move as well as several recommendations that have brought you more business. What a pity!
Have had no response to date either......
31 mai 2025
Avis spontané
Réponse de M25 Movers
We are currently engaged in legal proceedings against Trustpilot UK.
Despite following their guidelines and providing full evidence of our reviews, Trustpilot has removed hundreds of verified 5-star reviews from real clients, while allowing fake 1-star reviews from non-customers to remain live.
We believe this constitutes platform bias and discrimination against small businesses. A formal complaint has been issued and legal action is underway — including potential class action steps for similarly affected UK businesses.
If you’re a potential client of M25 Movers:
✅ You can view over 1,000 verified 5-star reviews on Google
✅ You can ask us directly for unfiltered testimonials
✅ You can draw your own conclusions about this platform’s credibility
We are proud of our work, our clients, and our reputation.
We will not let it be quietly buried by platform silence.
— M25 Movers Ltd
Great movers, poor head office
The actual movers were great, the head office admin was poor.
Petru and the team of movers were good, quick and no damage to any items. However the head office team was difficult to deal with.
The day before our move they called and asked if we could delay the move by a day which didn't work for us at all. In the end they delayed the move by 1 hr, but on the day this was increased to 4 hrs.
When the movers arrived they said they were only approved to move our large Items and not our boxes.
I then had to speak to head office on the phone who were saying I would need to pay extra for the boxes as they weren't included in the quote. Eventually they went back over the recordings of our previous calls to confirm I did in fact say we would be moving many boxes.
A frustrating experience but no fault of the movers.
19 juillet 2025
Réponse de M25 Movers
Hi Subhash Chandra Jose,
Thank you for your kind words!
We’re so pleased to hear you found our team excellent, reliable, and friendly — those are the qualities we strive for every day. It means a lot to know we delivered a positive experience for you. If you ever need help again in the future, we’d be honoured to assist.
Best regards,
M25 Movers
M25 were super efficient from the get…
M25 were super efficient from the get go starting with the video house inspection.
I have been kept abreast all the way with emphasis on removing stress and looking at solutions.
The project manager was very supportive and the Team of movers, heroic, super fast, polite and efficient.
I had a great deal of heavy stuff to move and they got on with it brilliantly.
14 juillet 2025
Réponse de M25 Movers
Hello there Simon,
Thank you so much for your glowing feedback!
We’re thrilled to hear that your experience with M25 Movers was smooth and efficient right from the initial video inspection through to the final move. Reducing stress and finding practical solutions is exactly what we aim for, and it’s great to know that our communication and support helped make the process easier for you.
Your kind words about our project manager and the moving team mean a lot — “heroic” is a high bar, and we’re so pleased they lived up to it! Heavy or light, we’re always ready to give 100%, and it's fantastic to know the team handled everything with speed, care, and professionalism.
Thank you again for choosing M25 Movers — we’re proud to have earned your trust and would be honoured to assist you again in the future (though hopefully not too soon!). Enjoy your new space! 🚚💪✨
Best regards,
M25 Movers
Booked M25 movers services on 31.01.25…
Booked M25 movers services on 31.01.25 at the time I informed them that did not yet have a moving date. I was told I could pay a deposit which would secure the price. At no point was i informed that the prices change during the summer/winter months. I made contact to confirm a date which fell into m25 movers “summer period” meaning a whopping price increase of 20%.
Due to time constraints I had no choice but to continue with the arrangement and agree to pay the additional cost. On moving x4 movers attended -Andrei and his team - lovely and hardworking was happy with them personally.
Not happy at the fact that several of my larger items have been scratched/damaged.
Not happy either that on the day despite me booking An XL removal van - 2 smaller Luton vans turned up which meant that I would now have to pay the £60 hourly rate for wait time on x2 vans. I have absolutely no plans to move anytime soon but if I did I would NOT use this company - have no issue with paying whatever it costs but be open transparent, upfront and VERY CLEAR about cost from the outset!!
10 juillet 2025
M25 Movers & Kung Fu Pandas Team were excellent!
M25 Movers made what could have been a stressful day into a seamless experience. From start to finish, the Kung Fu Pandas team—led by George—was prompt, efficient, and unfailingly friendly. They handled all our packing, assembly, and the move from our two-bed apartment to our new house with incredible care. Even after the move, they kindly helped us set up our TV stand when it arrived later that day, which was above and beyond what we expected.
The customer service on the phone was consistently helpful and professional, and the crew’s attentiveness ensured we always felt at ease. My only suggestion would be to shift any follow-up calls (for confirming crates or extra items) to the day after the move—after a long day of packing and relocating, it’s nice to have a little time to collect your thoughts.
Overall, I would highly recommend M25 Movers—especially the Kung Fu Pandas team—to anyone looking for a fast, friendly, and reliable moving service.
7 juillet 2025
Avis spontané
Réponse de M25 Movers
Hi Gurpreet Virk,
Thank you so much for your detailed and heartfelt feedback — we truly appreciate you taking the time to share your experience.
It’s wonderful to hear that George and the Kung Fu Pandas team made your move smooth, efficient, and even went the extra mile to help with your TV stand. We’re incredibly proud of their commitment to going above and beyond, and your kind words will definitely be shared with the entire crew.
We also appreciate your thoughtful suggestion regarding the timing of post-move follow-up calls — that’s a very fair point, and we’ll take it on board to help future customers unwind a little more after moving day.
On behalf of all of us at M25 Movers, thank you once again for trusting us with your move. Wishing you all the best as you settle into your new home — may it be filled with comfort and great memories!
Warm regards,
M25 Movers
They were so calm and reassuring
I was so stressed in the build up to the move, my movers were so calm and reassuring and professional. The job was done in a couple of hours and the guys were just fantastic. I’d use them again in an instant (although I hope not to have to move for a loooong time).
26 juin 2025
Réponse de M25 Movers
Hi there Nick Baker,
Thank you so much for taking the time to share your experience!
We know how overwhelming moving can be, so it truly means a lot to hear that our team was able to bring calm and reassurance when you needed it most. The fact that everything was completed efficiently and professionally—and that you’d trust us again in a heartbeat—really motivates us to keep delivering that same high standard for every customer.
Wishing you many happy, stress-free years ahead in your new home (and we’ll be here if and when the time ever comes again!).
Warmest regards,
M25 Movers
Great professional & friendly company
Great professional & friendly company. Extremely fast service too.
30 juin 2025
Réponse de M25 Movers
Hello there James,
Thank you so much for your lovely feedback!
We're delighted to hear that you found our team both professional and friendly — it's exactly the kind of experience we strive to deliver on every move. Speed and care go hand in hand for us, and it's great to know we hit the mark.
If there's ever anything else you need or if you’re planning another move in the future, we’d be more than happy to assist again. All the best in your new place!
Best regards,
M25 Movers
Réponse de M25 Movers
HI Georgina,
Thank you so much for this lovely review! 🌟
We're thrilled to hear that Andrea and Gabriel made your move a smooth and positive experience. Their speed, kindness, and professionalism truly reflect the standard we aim to deliver every time. It’s always our goal to go above and beyond — and it’s great to know they did just that for you.
Wishing you all the best as you settle into your new home. If you ever need us again, we’re just a call away! 🚛🏡💛
Best regards,
M25 Movers
Constantin and team were great
Constantin and team were great. They made our move very smooth, even when it was a heatwave!
20 juin 2025
Réponse de M25 Movers
Hello there Andrew,
Thank you so much for your kind words! 🌟
We're delighted to hear that Constantin and the team made your move a smooth one — even in the middle of a heatwave! Their professionalism and dedication really shine through, no matter the weather.
We truly appreciate your trust in M25 Movers and are so glad we could be part of your moving journey. Wishing you all the best in your new home — and don’t hesitate to reach out if you ever need us again! 💪🚛☀️
Best regards,
M25 Movers
Optimus and his team did a great job
Optimus and his team did a great job. They worked until gone 9pm to ensure beds were put back together and we were all set in our new home. Polite, hard working and careful with both the furniture and the paintwork. Great job, highly recommend.
27 juin 2025
Avis spontané
Réponse de M25 Movers
Hi Mr Arnold,
Thank you so much for your thoughtful review!
We're thrilled to hear that Team Optimus went above and beyond to make sure everything was perfectly in place before calling it a day — even staying late to reassemble beds and ensure you felt settled in your new home.
It's great to know their professionalism, care, and work ethic made a positive impression, especially when it came to handling both your furniture and your new space with such attention. We'll be sure to pass along your kind words to the team — they’ll really appreciate it!
Wishing you lots of happiness and comfort in your new home, and thank you again for recommending M25 Movers! 🚛🏡💪
Best regards,
M25 Movers
Absolutely outstanding 1st class…
Absolutely outstanding 1st class service with an excellent price. The movers were so fast, careful, and lovely and polite guys and really took care of our items and needs
27 juin 2025
Réponse de M25 Movers
Hi Ayesha,
Thank you so much for the glowing feedback!
We're delighted to hear that you received a first-class service at a great price — that balance is exactly what we aim for. It’s wonderful to know the team impressed you with both their speed and care, while also making the experience pleasant with their professionalism and positive attitude.
We’ll be sure to share your kind words with the crew — they always take pride in treating each move with care and respect. We're grateful you chose M25 Movers and look forward to helping you again whenever you need us!
Best regards,
M25 Movers
Super Mario were very good and very…
Super Mario were very good and very courteous thought out the two days packing and moving. Thank you M25!
26 juin 2025
Avis spontané
Réponse de M25 Movers
Hi Ray Smyth,
Thank you so much for this thoughtful and detailed review!
We're thrilled to hear that your move with Team Optimus was such a positive experience. Our crew takes great pride in delivering service that’s not just fast and efficient, but also careful and customer-focused — and it sounds like they hit the mark on every level.
Tackling tricky items and unexpected challenges is all part of what we do, and we're so glad the team was able to handle everything smoothly for you. Your mention of the clear communication leading up to the move means a lot too — it's something we work hard to maintain so you can feel supported every step of the way.
Wishing you happiness and comfort in your new home — and if you ever need us again, the Optimus team will be ready!
Best regards,
M25 Movers
Avoid this company : poor service, damaged belongings, bad communication
We booked a full-service move (packing, loading, unpacking) over two days.
The company significantly underestimated our needs during a video quote, providing a truck suited for 1,000 sq ft instead of the required 1,300 sq ft. This misjudgment led to insufficient manpower and space, causing delays and the need for an additional van. Initially, they attempted to deny responsibility, claiming we hadn’t requested to move certain small items, despite prior confirmation. While they eventually waived the extra van fee, they charged us for two parking fines, which felt unjust given their planning errors.
We also had some problem with our belongings: shoe cabinet broken during moving out, wall damaged etc.
With all the issues, the moving was delayed and took longer than expected, so the unpacking was not completed as promised (not even started actually !).
The moving crew (quite professional though) acknowledged those issues, and told us to make claims for:
-the unpacking that could not be done (too late for the crew)
-the shoe cabinet broken during moving out (almost 200£ bought less than 2y ago)
-the damaged wall (damaged by the shoe cabinet falling) and other wall damages (300£ total - an invoice from the landlord was provided).
-the armrest of our sofa that was removed, but could not be reassembled in the new apartment (and now we are stuck with a 4k£ sofa with only one armrest instead of 2).
We did the claim for everything, and after telling us that none of the damages were covered by the terms of the contact (that you should definitely pay attention to), they generously offered us 47£ for reparation, and then stopped replying.
The experience was really bad. Only 2/3 of the job has been done, serveral items were damaged.
The cherry on top was customer service offering a laughable compensation, even though the moving crew acknowledged all the issues.
31 mai 2025
Avis spontané
Réponse de M25 Movers
Hi Galland Alexandre,
We are currently engaged in legal proceedings against Trustpilot UK.
Despite following their guidelines and providing full evidence of our reviews, Trustpilot has removed hundreds of verified 5-star reviews from real clients, while allowing fake 1-star reviews from non-customers to remain live.
We believe this constitutes platform bias and discrimination against small businesses. A formal complaint has been issued and legal action is underway — including potential class action steps for similarly affected UK businesses.
If you’re a potential client of M25 Movers:
✅ You can view over 1,000 verified 5-star reviews on Google
✅ You can ask us directly for unfiltered testimonials
✅ You can draw your own conclusions about this platform’s credibility
We are proud of our work, our clients, and our reputation.
We will not let it be quietly buried by platform silence.
— M25 Movers Ltd
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