I've been trying to top up a breeze account to get going for weeks. Contacted customer service and they told me to add a payment method matching exactly the details of the account holder. Fine. I proc... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
No indication of the pricing structure visible to us as we approached the toll road, or indeed as we approached the toll booths. Too late to peruse it online at the time. Why no physical visible ch... Voir plus
L'entreprise a répondu
We visited family in the South and use the M6 Toll road every time. We decided it would make sense to sign up to Breeze to make it easier and cheaper. We signed up online but visited the desk situate... Voir plus
L'entreprise a répondu
Great for beating the congestion on the Birmingham m6 road. Very clean and the views are great. I think speed cameras are needed on the gantrys as some cars go at crazy speeds especially near the toll... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
The M6toll isn’t just a road. It’s a stress-busting, time-saving, congestion-free escape route. A gateway to gigs, a protector of business meetings, even a shortcut to your own bed. An M6-alternative that ensures everyone can reach their destination relaxed, recharged and ready for what lies around the next corner. Simply put, the M6toll is the most reliable and smart route through the Midlands and a sure-fire way of making lighter work of long journeys.
Coordonnées de contact
Operations Centre, Express Way, Weeford, WS14 0PQ, Lichfield, Royaume-Uni
- 03306600790
- customer.services@m6toll.co.uk
- m6toll.co.uk
3,6
Moyen
870 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 98 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
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Super easy
Super easy
I hadn't got my card on me and they sent it to my phone for payment and I have 6 days to pay it.
Was nervous about using a toll but was an absolute breeze.
Will use again
11 août 2026
Réponse de M6toll
Hi Alexander and thank you for your positive comments. We are pleased you found the toll easy to use and hope to see you again soon.
Please feel free to reach out should you require anything further Kay@M6toll
This is the way to pay your toll!
This is the way to pay your toll!
Steam through the toll booth and they debit your card. This is free, so why not do it? Better than fumbling around at the pay machine!
I had a query and received a very polite and rapid response, well done M6 Toll.
8 juin 2026
Réponse de M6toll
Hi David, thanks for your review and the positive comments regarding the lite account.
Please feel free to reach out, should you need any further support Kay@M6toll
Réponse de M6toll
Hi Sanjaythanks for your review and the positive comments regarding the service you received.
Please feel free to reach out, should you need any further support Kay@M6toll
Once we established a fault on the link…
Once we established a fault on the link to submit my application the service was superb from both ladies whom dealt with me.
3 août 2026
Réponse de M6toll
Hi Alec thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
although there were issues
although there were issues, company is helpful and understanding
4 août 2026
Réponse de M6toll
Hi Ian, thanks for your review and the positive comments regarding the service you received.
Please feel free to reach out, should you need any further support Kay@M6toll
Highly exorbitant price with no…
Highly exorbitant price with no consideration to apply retrospective credits due to mistake in online account
23 juillet 2026
Réponse de M6toll
Hi , We're sorry that you didn't think M6toll was worth it for you. We really appreciate your feedback on value and your comments will be noted.
If you'd like us to help with anything else, you can contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Kay @ M6toll
Had to contact customer services…
Had to contact customer services relating to personal issue, they responded within two days and everything was sorted. Excellent service and very supportive and respectful.
11 août 2026
Réponse de M6toll
Hi Annette
thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
Réponse de M6toll
Hi Imteyaz, thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
Information request and response
Provided helpful information however, this information wasn’t easily findable on your website which was frustrating
3 août 2026
Réponse de M6toll
Hi Andrew, thanks for your review and the positive comments regarding the service you received. I will pass your comments regarding the ease of finding information on the website to our website team.
Please feel free to reach out, should you need any further support Kay@M6toll
Overpayment issue sorted out swiftly
Overpayment issue sorted out swiftly. Customer services were very helpful.
10 août 2026
Réponse de M6toll
Hi Emma, thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
Réponse de M6toll
Hi , and thank you for your review. I am sorry your vehicle was misclsassified. This cannot always be picked up in the lane . I can see we have provided a refund for the difference back to you. Should you require anything else, please do come back to us Kay@M6toll
Was charged a higher rate for my…
Was charged a higher rate for my vehicle; appealed but was dealt with 'directly'. Communication and posting of prices is not clear, especially depending on number of junctions driven. Currently not giving them any revenue... they need to appreciate that there are alternatives which frankly aren't much less convenient.
3 août 2026
Réponse de M6toll
Hi, thanks for your review. The M6toll uses a different classification system to that of the DVLA, and I am sorry it's not worth it for you. I have noted your comments and will ensure they are passed on.
Please do reach out if you would like further support. Kay@M6toll
Réponse de M6toll
Hi , thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
Réponse de M6toll
Hi Sean, thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
Réponse de M6toll
Hi Joan, thanks for your review and the positive comments regarding how easy the road is to use. Please feel free to reach out, should you need any further support Kay@M6toll
Steve was very patient and helped me…
Steve was very patient and helped me finalise my M6Toll
Set up.
6 août 2026
Réponse de M6toll
Hi Allan, thanks for your review and the positive comments regarding the service you receivedfrom Steve. I will ensure these comments are passed on.
Please feel free to reach out, should you need any further support Kay@M6toll
Réponse de M6toll
Hi Vasileolari, thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
Easy
Easy. Free flowing. Stress free. Well maintained. Far easier than using motorway.
If I have ever raised a query (either by phone or chat box), it has always been dealt with promptly & efficiently. Ruth is so supportive
Quite expensive, so don't do it all the time
6 août 2026
Réponse de M6toll
Hi Julie, thanks for your review and the positive comments regarding the service you received from Ruth. I will ensure these are passed on
Please feel free to reach out, should you need any further support Kay@M6toll
2 separate journies charged same day
The 2 journies I made appeared on the same day on my account..which was not great as I thought I had been charged twice
30 juillet 2026
Réponse de M6toll
Hi Mary, thanks for your review. I am sorry for the confusion regarding your journeys. It can take up to 48 hours for us to request final settlement from your bank, and it looks like we requested them both on the same day. Please do feel free to reach out should you require anything further. Kay@M6toll
Réponse de M6toll
Hi Dennis, thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
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