We visited family in the South and use the M6 Toll road every time. We decided it would make sense to sign up to Breeze to make it easier and cheaper. We signed up online but visited the desk situate... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
I've been trying to top up a breeze account to get going for weeks. Contacted customer service and they told me to add a payment method matching exactly the details of the account holder. Fine. I proc... Voir plus
L'entreprise a répondu
We signed up today with Julie she was very helpful, friendly and explained everything to us. It only took 10 minutes and it was active immediately and we went through the toll 15 mins later with no pr... Voir plus
L'entreprise a répondu
We found that all the people we spoke to either bu email or telephone were extremely professional and could answer all our questions to guide us in reapplying for the M6 Toll. We would recommend anyb... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
The M6toll isn’t just a road. It’s a stress-busting, time-saving, congestion-free escape route. A gateway to gigs, a protector of business meetings, even a shortcut to your own bed. An M6-alternative that ensures everyone can reach their destination relaxed, recharged and ready for what lies around the next corner. Simply put, the M6toll is the most reliable and smart route through the Midlands and a sure-fire way of making lighter work of long journeys.
Coordonnées de contact
Operations Centre, Express Way, Weeford, WS14 0PQ, Lichfield, Royaume-Uni
- 03306600790
- customer.services@m6toll.co.uk
- m6toll.co.uk
3,6
Moyen
852 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 97 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
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I've been trying to top up a breeze…
I've been trying to top up a breeze account to get going for weeks. Contacted customer service and they told me to add a payment method matching exactly the details of the account holder. Fine. I proceeded to do so and the website is still showing error. For this amount of revenue, invest in a website that actually works. I am at my wit's end.
21 septembre 2026
Avis spontané
Réponse de M6toll
Hi Adeline , we're sorry to hear you've been having trouble topping up your Breeze account and understand how frustrating this must be. Please call our Customer Services team on 0330 660 0790, and they'll be happy to look into the issue and help get your account up and running as quickly as possible. We apologise for the inconvenience caused.
Quick response to a pending debt query
Quick response to a pending debt query, fully resolved by Ruth to my benefit. Very satisfied
18 septembre 2026
Réponse de M6toll
Hi Stephen, Thank you so much for your positive comments about the service you received from Ruth. I will ensure that this is fedback to her
We really appreciate your feedback and for travelling with M6toll.
Please do reach out if you'd like us to help with anything else.
You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help.
Thanks, Kay @ M6toll
Response times on the two occasions I…
Response times on the two occasions I needed to secure my second inquiry to a 'there and back' travel arrangement were quick and thorough, especially considering that I had reported my number plate incorrectly!! Well done!
10 septembre 2026
Réponse de M6toll
Hi Gerry, Thank you so much for your positive comments about the service you received
We really appreciate your feedback and for travelling with M6toll.
Please do reach out if you'd like us to help with anything else.
You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help.
Thanks, Kay @ M6toll
Réponse de M6toll
Hi Kevin, Thank you so much for your positive comments about the service you received
We really appreciate your feedback and for travelling with M6toll.
Please do reach out if you'd like us to help with anything else.
You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help.
Thanks, Kay @ M6toll
Quick service
Sent e.mail regards to account was sorted very quickly everything ok now thanks
18 septembre 2026
Réponse de M6toll
Hi Steve, Thank you so much for your positive comments about the service you received
We really appreciate your feedback and for travelling with M6toll.
Please do reach out if you'd like us to help with anything else.
You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help.
Thanks, Kay @ M6toll
Réponse de M6toll
Hi George, Thank you so much for your positive comments about the service you received
We really appreciate your feedback and for travelling with M6toll.
Please do reach out if you'd like us to help with anything else.
You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help.
Thanks, Kay @ M6toll
Had a minor issue with charging ...
Had a minor issue with charging ...
I quick enquiry ... sorted no fuss ...
Impressive 👍🏻
18 septembre 2026
Réponse de M6toll
Hi Lynn, Thank you so much for your positive comments about the service you received
We really appreciate your feedback and for travelling with M6toll.
Please do reach out if you'd like us to help with anything else.
You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help.
Thanks, Kay @ M6toll
I no longer drive on the M6 toll
I no longer drive on the M6 toll . Closing my account and getting balance owed to me was easy.
14 septembre 2026
Réponse de M6toll
Hi Malcolm, we are sorry to see you go, but I am pleased the process of closing your account was simple. Please do reach out if you need anything further, and if you are ever in the area , the M6toll will still be here. Kay@M6toll
My kia pv6 is classed as a commercial…
My kia pv6 is classed as a commercial vehicle 👎 £20 each way!!!
18 septembre 2026
Réponse de M6toll
Hi John, thanks for your review. The M6toll uses a different classification to that of the DVLA and your vehicle is a class 4 due to it's height.
Please do reach out should you need anything further. Kay@M6toll
Ridiculous prices and says fuel cards…
Ridiculous prices and says fuel cards accepted and they never work
18 septembre 2026
Réponse de M6toll
Hi Christian, we're sorry to hear about your experience. We do accept DKV, Shell and Total fuel cards, and we'd like to better understand the issue you've encountered. We apologise for any frustration caused and would encourage you to contact our Customer Services team on 0330 660 0790 so we can investigate and assist further. Thank you for your feedback.
Anita at M6 toll was fantastic…
Anita at M6 toll was fantastic everything was resolved in minutes. Thank you Anita A+++
17 septembre 2026
Réponse de M6toll
Hi Steve, Thank you so much for your positive comments about the service you received from Anita. I will ensure its fedback
We really appreciate your feedback and for travelling with M6toll.
Please do reach out if you'd like us to help with anything else.
You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help.
Thanks, Kay @ M6toll
Réponse de M6toll
Hi, we're sorry to hear about your experience. While our lane technology is highly effective, there are occasions where vehicle misclassifications are not detected at the point of travel, which can result in an incorrect charge. If this has not already been resolved, please contact our Customer Services team on 0330 660 0790, and they'll be happy to investigate this for you. We apologise for the inconvenience caused and any delay you experienced at the barrier. Kay@M6toll
Helpful friendly advice
We visited family in the South and use the M6 Toll road every time. We decided it would make sense to sign up to Breeze to make it easier and cheaper. We signed up online but visited the desk situated at Norton Cranes Service Station to check how it all worked before we went through the toll. Julie was very helpful and friendly and assured us it was a very easy system to use - and it was. Certainly glad we decided to sign up.
17 septembre 2026
Avis spontané
Réponse de M6toll
Hi Amanda, Thank you so much for your positive comments about the service you received from Julie
We really appreciate your feedback and for travelling with M6toll.
Please do reach out if you'd like us to help with anything else.
You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help.
Thanks, Kay @ M6toll
Grateful for the way operator stuck…
Grateful for the way operator stuck with it so I could pay. Patient man!
9 septembre 2026
Réponse de M6toll
Hi Dianne, Thank you so much for your positive comments about the service you received
We really appreciate your feedback and for travelling with M6toll.
Please do reach out if you'd like us to help with anything else.
You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help.
Thanks, Kay @ M6toll
Very helpful customer service agent
17 septembre 2026
Réponse de M6toll
Hi John, thanks for your review and your kind words regarding the service you received. Please do feel free to reach out, should you require anything further. Kay@M6toll
Réponse de M6toll
Hi Paul, thanks for your review and the positive comments regarding the service you received.
Please feel free to reach out, should you need any further support Kay@M6toll
good help on the telephone when it went…
good help on the telephone when it went wrong
16 septembre 2026
Réponse de M6toll
Hi Marielle, thanks for your review and the positive comments regarding the service you received.
Please feel free to reach out, should you need any further support Kay@M6toll
Réponse de M6toll
Hi Carolyn, thanks for your review and the positive comments regarding the service you received.
Please feel free to reach out, should you need any further support Kay@M6toll
No physical indication of the pricing visible to usstructure…
No indication of the pricing structure visible to us as we approached the toll road, or indeed as we approached the toll booths. Too late to peruse it online at the time. Why no physical visible chart of pricing system on the motorway?
Found the pricing structure of £12 for a car totally unacceptable.
WILL NOT BE USING THIS TOLL ROAD AGAIN
15 septembre 2026
Réponse de M6toll
Hi, and thank you for your feedback. We're sorry to hear that you were unhappy with the pricing.
For clarity, toll charges are displayed on signage along the motorway and on all approach routes before entry, giving customers the opportunity to review the cost before joining the M6toll. We appreciate your comments and will ensure your feedback is noted.
Please feel free to reach out, should you need anything further. Kay@M6toll
M6 toll
We signed up today with Julie she was very helpful, friendly and explained everything to us. It only took 10 minutes and it was active immediately and we went through the toll 15 mins later with no problem.
17 septembre 2026
Avis spontané
Réponse de M6toll
Hi Micahel, Thank you so much for your positive comments about o service you received from Julie. I will ensure that this is fedback to her
We really appreciate your feedback and for travelling with M6toll.
Please do reach out if you'd like us to help with anything else.
You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help.
Thanks, Kay @ M6toll
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