We visited family in the South and use the M6 Toll road every time. We decided it would make sense to sign up to Breeze to make it easier and cheaper. We signed up online but visited the desk situate... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
I've been trying to top up a breeze account to get going for weeks. Contacted customer service and they told me to add a payment method matching exactly the details of the account holder. Fine. I proc... Voir plus
L'entreprise a répondu
We signed up today with Julie she was very helpful, friendly and explained everything to us. It only took 10 minutes and it was active immediately and we went through the toll 15 mins later with no pr... Voir plus
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We found that all the people we spoke to either bu email or telephone were extremely professional and could answer all our questions to guide us in reapplying for the M6 Toll. We would recommend anyb... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
The M6toll isn’t just a road. It’s a stress-busting, time-saving, congestion-free escape route. A gateway to gigs, a protector of business meetings, even a shortcut to your own bed. An M6-alternative that ensures everyone can reach their destination relaxed, recharged and ready for what lies around the next corner. Simply put, the M6toll is the most reliable and smart route through the Midlands and a sure-fire way of making lighter work of long journeys.
Coordonnées de contact
Operations Centre, Express Way, Weeford, WS14 0PQ, Lichfield, Royaume-Uni
- 03306600790
- customer.services@m6toll.co.uk
- m6toll.co.uk
3,6
Moyen
852 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 97 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I was automatically debited a £90 top…
I was automatically debited a £90 top up fee after setting a limit of £30 for a top up. I e-mailed a complaint and received a reply confirming a refund within 2 days.
16 septembre 2026
Réponse de M6toll
Hi Alasdair, thank you for your feedback. We're pleased we were able to resolve this for you and arrange the refund promptly.
To clarify, the account's automatic top-up amount is set at £30 per vehicle added, which is why a £90 top-up was taken for three vehicles. If you'd prefer a lower top-up amount going forward, please get in touch and we'd be happy to review and reduce this for you. Kay@M6toll
The issue was recognised and ammeneded…
The issue was recognised and ammeneded immediately
8 septembre 2026
Réponse de M6toll
Hi Sally, thanks for your review and the positive comments regarding the service you received.
Please feel free to reach out, should you need any further support Kay@M6toll
Julie representing M6 Toll was…
Julie representing M6 Toll was fantastic she explained everything and walked me thru the application process and all the benefits .
15 septembre 2026
Avis spontané
Réponse de M6toll
Hi Daniel Thank you so much for your positive comments about our service. We really appreciate your feedback and for travelling with M6toll.
I will ensure the feedback is passed on to Julie
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Kay @ M6toll
I was charged £20.20p while driving my…
I was charged £20.20p while driving my family which includes my two additional needs children in our registered disabled Hyundai i800 people carrier which I personally think was disgraceful i don’t drive a hgv only a family mpv and this unexpected cost impacted our short break
14 septembre 2026
Réponse de M6toll
Hi Russell Thank you for your feedback.
We're sorry to hear you were disappointed with your experience.
Our charges are based on vehicle classification We appreciate your comments and will ensure your feedback is shared with the relevant team.
Please feel free to reach our, should you need anything further. Kay @M6toll
I was charged two different prices…
I was charged two different prices coming and going
8 septembre 2026
Réponse de M6toll
Hi Gaynor, thank you for your review.
I can see that both of your journeys were charged at £9.50, which is the correct toll for the route travelled. We calculate tolls based on the number of zones used, using images captured at your entry and exit points.
When you tap your card at the toll plaza, we don't yet know the final cost of your journey, so a pre-authorisation for the maximum toll for your vehicle class is placed on your card. Once your journey is complete, the correct toll is charged and the pre-authorisation is released by your card provider.
If there's anything further we can help with, please don't hesitate to get in touch.
Kay @ M6toll
Réponse de M6toll
Hi Tracy, Thank you so much for your positive comments about our service. We really appreciate your feedback and for travelling with M6toll.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Kay @ M6toll
Slick operation
8 septembre 2026
Réponse de M6toll
Hi Thank you so much for your positive comments . We really appreciate your feedback and for travelling with M6toll.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Kay @ M6toll
Was charged incorrectly
15 septembre 2026
Réponse de M6toll
Hi Martin, Thanks for your review and I am sorry you have experienced issues. If this has still not been resolved, please do not hesitate to reach out. Kay@m6toll
Shouldn’t have been charged £12.20 too…
Shouldn’t have been charged £12.20 too much, but they were Efficient in returning the £8.20 .
7 septembre 2026
Réponse de M6toll
Hi June. I am sorry you experinced issues with your charge, but thanks for letting us know that we dealt with it efficiently for you. Please do reach out should you require anything further. Kay@M6toll
Useful for workers saves lots of time…
Useful for workers saves lots of time if you’re using it anyway
14 septembre 2026
Réponse de M6toll
Hi Michael, Thanks for your positive comments regarding your journey. Please do reach out should you need anything further. Kay @M6toll
incorrect charging despite being within…
incorrect charging despite being within the guidelines stipulated on M6Toll website.....
7 septembre 2026
Réponse de M6toll
Hi Victoria, Thank you for taking the time to share your feedback. We're sorry for the inconvenience caused
Having investigated the matter, we identified an issue with the charge and issued a refund.
Please do not hesitate to reach out should you require anything further. Kay@M6toll
Customer service responded quickly in a…
Customer service responded quickly in a reassuring, professional way.
14 septembre 2026
Réponse de M6toll
Hi Thank you so much for your positive comments about our service. We really appreciate your feedback and for travelling with M6toll.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Kay @ M6toll
M6 Toll Breeze Account
Julie was polite, knowlegable and explained everything thoroughly. The account is simple to set up and the system at the toll booths excellent.
14 septembre 2026
Avis spontané
Réponse de M6toll
Hi John Thank you so much for your positive comments about our service. We really appreciate your feedback and for travelling with M6toll. I will ensure the feedback is passed onto Julie
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Kay @ M6toll
Van de afrekening klopt helemaal niets.
Van de afrekening klopt helemaal niets.
Ik heb nog steeds met uw medewerkster "Anita " correspondentie, om tot een afronding te komen i.v.m te veel betaalde ( ingehouden ) gelden.
.
11 septembre 2026
Both journeys paid for
Both journeys paid for, neither showing to get a receipt on the website. Queried both and, 7 days later, apparently one was ‘incomplete’. Queried again and then both receipts appeared by email!
10 septembre 2026
Réponse de M6toll
Hi Paul, thank you for your feedback, and I'm sorry to hear about the difficulty you experienced obtaining your receipts.
I've noted your comments and will raise them with the team, as I'm not entirely sure what happened in this instance. I appreciate how frustrating it must have been to be advised that one journey was incomplete, only for both receipts to later appear by email.
Thank you for bringing this to our attention. We'll review the circumstances to help us understand what went wrong and identify any improvements we can make to the process.
Please feel free to reach out should you requre anything further. Kay @M6toll
Had to dispute the payment as was…
Had to dispute the payment as was charged wrong amount & an expensive road.
8 septembre 2026
Réponse de M6toll
Hi Andrew, and thank you for your review. I am sorry that your vehicle was miclassified.
Unfortunately, our teams cannot always pick this up at the time of travel.
I have noted your coments regarding price and I will ensure these are passed to therelevant team.
Please feel free to reach out, should you need anything further.
Kay@M6toll
It has become very expensive for a…
It has become very expensive for a return journey at £24.
4 septembre 2026
Avis spontané
Réponse de M6toll
Hi Robert, We're sorry that you didn't think M6toll was worth it for you. We really appreciate your feedback on value and your comments will be noted.
If you'd like us to help with anything else, you can contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Kay @ M6toll
Toll pricing query
My query was answered and explained it was easy to email and quickly get a response. All very straightforward.
10 septembre 2026
Réponse de M6toll
Hi, thanks for your review and the positive comments regarding the service you received.
Please feel free to reach out, should you need any further support Kay@M6toll
Réponse de M6toll
Hi Christine, thanks for your review and the positive comments regarding the service you received.
Please feel free to reach out, should you need any further support Kay@M6toll
swift clear concise response
4 septembre 2026
Réponse de M6toll
Hi Susan, thanks for your review and the positive comments regarding the service you received.
Please feel free to reach out, should you need any further support Kay@M6toll
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