We visited family in the South and use the M6 Toll road every time. We decided it would make sense to sign up to Breeze to make it easier and cheaper. We signed up online but visited the desk situate... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
I've been trying to top up a breeze account to get going for weeks. Contacted customer service and they told me to add a payment method matching exactly the details of the account holder. Fine. I proc... Voir plus
L'entreprise a répondu
We found that all the people we spoke to either bu email or telephone were extremely professional and could answer all our questions to guide us in reapplying for the M6 Toll. We would recommend anyb... Voir plus
L'entreprise a répondu
I contacted the toll after a journey that sat nav diverted us off the toll and back because of an accident. We were charged twice and I queried this. A refund for some of the journey was processed. We... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
The M6toll isn’t just a road. It’s a stress-busting, time-saving, congestion-free escape route. A gateway to gigs, a protector of business meetings, even a shortcut to your own bed. An M6-alternative that ensures everyone can reach their destination relaxed, recharged and ready for what lies around the next corner. Simply put, the M6toll is the most reliable and smart route through the Midlands and a sure-fire way of making lighter work of long journeys.
Coordonnées de contact
Operations Centre, Express Way, Weeford, WS14 0PQ, Lichfield, Royaume-Uni
- 03306600790
- customer.services@m6toll.co.uk
- m6toll.co.uk
3,6
Moyen
853 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 98 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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Customer service
When my plates were cloned and I had a fine sent to me which obviously wasn’t mine I spoke to Steve who was amazing, sorted everything out for me unlike the collection company Marston holdings which were unhelpful and harassing. Treated me like I was guilty thank goodness for people like Steve in this world.
8 septembre 2026
Réponse de M6toll
Hi Lily, thanks for your review and the positive comments regarding the service you receivedfrom Steve. I have noted your comments regarding Marstons and I will ensure these are passed on
Please feel free to reach out, should you need any further support Kay@M6toll
A prompt, evidential and well reasoned response
I asked my question outside normal working hours and received a reassuring automatic reply. Definitive response came quickly, was well reasoned and gave a reasonable response. Thank you
8 septembre 2026
Réponse de M6toll
Hi Roger, thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
Helpful
Kay, Collin and Anna were all very helpful at customer services. I always pay pay the M6 toll when travelling down to London for a smoother experience.
7 septembre 2026
Réponse de M6toll
Hi Rebecca, thanks for your review and the positive comments regarding the service you received from the team. I will ensure these are passed on.
Please feel free to reach out, should you need any further support Kay@M6toll
Responds to queries apt
There is always an alternative to m6 toll if you don't want to go through M6
30 août 2026
Réponse de M6toll
Hi Desmond Thanks for your review. Please feel free to reach out, shpuld you requ9ire anything further. Kay@M6toll
Amazing response
30 août 2026
Réponse de M6toll
Hi Mirza, thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
Réponse de M6toll
Hi Lesley, thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
Sorted out the issue without delay.
4 septembre 2026
Réponse de M6toll
Hi Robert, thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
Réponse de M6toll
Hi Alex thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
Réponse de M6toll
Hi Maria, thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
No help from M6 Toll staff
I bought a new car on 1 June 2026 and it would appear I did not delete my old car from my account (I thought I had) and recently the new owner of my old car has dishonestly made 2 trips on the M6Toll which have been charged to me.
I know it’s my fault but a little help would have been appreciated. You could have written to the owner - you have the registration number.
9/09/26
Thank you very much for your reply Kay
4 septembre 2026
Réponse de M6toll
Hi Geoff Thank you for your feedback. We're sorry to hear about your experience.
While the account holder is responsible for ensuring that vehicles are added and removed from their account when ownership changes, we appreciate that this situation has been frustrating. Unfortunately, once a vehicle is registered to an active account, any journeys made are automatically charged in line with the account settings. We do understand your comments regarding additional support and will take this feedback on board. Please feel free to reach ut should you require anything further. Kay @M6toll
I wrote to say we got on the toll by…
I wrote to say we got on the toll by mistake and they very kindly refunded me as we were only on it for two exits
4 septembre 2026
Réponse de M6toll
Hi Evelyn, thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
Far too expensive for a small stretch…
Far too expensive for a small stretch of motorway! The road itself is lovely - the price of £20 one way for an SUV Toyota Alphard is a total rip- off!
28 août 2026
Réponse de M6toll
Hi Steve Thank you for your feedback. We're glad you enjoy using the road. Our charges are based on vehicle classification, and we'll pass your comments on pricing to the relevant team.
Please feel free to reach out should you need nything further Kay@M6toll
After travelling on the m6 toll road…
After travelling on the m6 toll road and charged 17pound for a journey I was forced to take due to traffic lane issues I felt disgusted and felt as though I had been robbed
3 septembre 2026
Réponse de M6toll
Hi Alan Thank you for your feedback. We're sorry to hear you were disappointed with your experience. Our charges are based on vehicle classification We appreciate your comments and will ensure your feedback is shared with the relevant team.
Please feel free to reach our, should you need anything further. Kay @M6toll
Query for toll friendly service
27 août 2026
Réponse de M6toll
Hi , thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
When i had a problem with access to my…
When i had a problem with access to my email i sent you, you sorted it quickly finding out i had put an extra J in my email address allowing me to continue my application for the m6 toll thx,
27 août 2026
Réponse de M6toll
Hi Jeremy, thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
Prompt answer to my enquiry
Prompt answer to my query, which allowed me to remove a redundant holder for my TAG device, now discarded, from the top of my windscreen. No damage to the screen, and no trace of the holder's glue on the screen.
27 août 2026
Réponse de M6toll
Hi William, thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
Over charged on my vehicle and still…
Over charged on my vehicle and still awaiting the refund.
27 août 2026
Réponse de M6toll
Hi Ann and thanks for your feedback. I can see that my collegue requested a refund on the 27th August. If you have still not received it then pease call customer services on 0330 660 0790 Kay@M6toll
I had a set up issue which was dealt…
I had a set up issue which was dealt with quickly and efficiently.
27 août 2026
Réponse de M6toll
Hi Jim, thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
Application processed within hrs
27 août 2026
Réponse de M6toll
Hi Paul thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
Réponse de M6toll
Hi Tom Thank you for your feedback. We're sorry to hear you were disappointed with your experience. Our charges are based on vehicle classification We appreciate your comments and will ensure your feedback is shared with the relevant team.
Please feel free to reach our, should you need anything further. Kay @M6toll
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