We visited family in the South and use the M6 Toll road every time. We decided it would make sense to sign up to Breeze to make it easier and cheaper. We signed up online but visited the desk situate... Voir plus
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Lisez les avis des autres
I've been trying to top up a breeze account to get going for weeks. Contacted customer service and they told me to add a payment method matching exactly the details of the account holder. Fine. I proc... Voir plus
L'entreprise a répondu
We found that all the people we spoke to either bu email or telephone were extremely professional and could answer all our questions to guide us in reapplying for the M6 Toll. We would recommend anyb... Voir plus
L'entreprise a répondu
I contacted the toll after a journey that sat nav diverted us off the toll and back because of an accident. We were charged twice and I queried this. A refund for some of the journey was processed. We... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
The M6toll isn’t just a road. It’s a stress-busting, time-saving, congestion-free escape route. A gateway to gigs, a protector of business meetings, even a shortcut to your own bed. An M6-alternative that ensures everyone can reach their destination relaxed, recharged and ready for what lies around the next corner. Simply put, the M6toll is the most reliable and smart route through the Midlands and a sure-fire way of making lighter work of long journeys.
Coordonnées de contact
Operations Centre, Express Way, Weeford, WS14 0PQ, Lichfield, Royaume-Uni
- 03306600790
- customer.services@m6toll.co.uk
- m6toll.co.uk
3,6
Moyen
853 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 98 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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swift clear concise response
4 septembre 2026
Réponse de M6toll
Hi Susan, thanks for your review and the positive comments regarding the service you received.
Please feel free to reach out, should you need any further support Kay@M6toll
Quick reply shame the cameras don’t…
Quick reply shame the cameras don’t know the difference between a car and a scooter
11 septembre 2026
Réponse de M6toll
Hi thanks for your review and the positive comments regarding the service you received.
I have noted your comments regarding your scooter, and I will ensure these are passed on.
If you are in the lane again, you can check the classification price which is displayed, and if its incorrect, please press the call for assistance button and the team will manually change the classification before you make payment.
Please feel free to reach out, should you need any further support Kay@M6toll
Really happy with speed of the response…
Really happy with speed of the response to my query
11 septembre 2026
Réponse de M6toll
Hi Victoria, thanks for your review and the positive comments regarding the service you received.
Please feel free to reach out, should you need any further support Kay@M6toll
Prompt customer service
I had a query about pricing which was answered quickly and politely. However, other than referring me to a Breeze account, my complaint about the cost (approx £1 per mile) was not addressed.
11 septembre 2026
Réponse de M6toll
Hi Julia, thanks for your review and the positive comments regarding the service you received.
We really appreciate your feedback on value and your comments will be noted.
Please feel free to reach out, should you need any further support Kay@M6toll
Receipt farce
Having to wait up to 48 hours for a receipt when it used to be instant is crazy in this day and age. Staff were polite but the system is flawed. The increase in what you pay has been astronomical recently and what you get back for that doesn’t warrant it.
10 septembre 2026
Réponse de M6toll
Hi Matt and thanks for your review. When you tap your card, we don’t yet know the final cost of your journey as charges are calculated based on the number of zones travelled through, using images captured at entry and exit. For that reason, a receipt cannot be produced immediately.
Receipts are usually available online within a few hours of travel, although in some cases they can take up to 48 hours if images require manual review.
We appreciate your feedback and will take your comments on board.
Please feel free to reach out should you requre anything further. Kay@M6toll
Refund given
I contacted the toll after a journey that sat nav diverted us off the toll and back because of an accident. We were charged twice and I queried this. A refund for some of the journey was processed. We don’t live in the area so have no experience of using the toll regularly.
4 septembre 2026
Réponse de M6toll
Hi Kay, thanks for your review and the positive comments regarding the service you received.
Please feel free to reach out, should you need any further support Kay@M6toll
We spoke to Lisa (I think that was her…
We spoke to Lisa (I think that was her name - 12.00 midday 11th September) at the services. She could not have been more helpful and took us through the process of signing up to breeze.
11 septembre 2026
Avis spontané
Réponse de M6toll
Hi Alison, thanks for your review and the kind words regarding the service you received. I will ensure that this is passed on. Please feel free to reach out should you require anything further. Kay @M6toll
Helpful and prompt.
Prompt reply. Clear explanation of how the toll system works and a promise to consider a possible refund as I had paid twice to use the toll.
10 septembre 2026
Réponse de M6toll
Hi Rosamund, thanks for your review and the positive comments regarding the service you received.
Please feel free to reach out, should you need any further support Kay@M6toll
The response was impersonal and poor
The response was impersonal and poor. They don’t seem to understand that disabled people do not have the time or resources to work around their processes. It was sadly v extremely poor service.
I have now received a bizarre response from M6 toll in response to my review which contains false and misleading information. It appears my rating of 1 star was too generous.
10 septembre 2026
Réponse de M6toll
Hi Mohammed, I'm sorry to hear that you feel the service you received was poor.
We do understand that applying for and maintaining an exemption should be as straightforward as possible, particularly for disabled customers.
However, we are required to follow strict validation processes and can only accept documents that meet the criteria and are current at the time they are submitted. Unfortunately, the original document provided was out of date, which meant we were unable to approve the application based on that evidence.
I can also see that my colleague attempted to contact you by telephone to discuss the issue before the email was issued, but we were unable to reach you and did not receive a response to our call. As a result, we followed up by email to ensure you were kept informed.
As soon as we receivd the correct document your exemption was oened immediately.
Please feel free to reach out hould you require anything further. Kay@M6toll
Being cashless is utterly stupid
Being cashless is utterly stupid. People need to be given the option to pay with cash if they choose to. Some people have no choice. You are putting people in a very unfair position.
10 septembre 2026
Réponse de M6toll
Hi Matt, and thank you for your feedback. Our cashless system helps keep traffic moving quickly through the toll road, reducing queues and delays. Most customers now prefer to pay by card and carry less cash than in the past. For customers who do not have a payment card available, we also offer the option to take a Payment Notice and pay online later. We appreciate your comments and will take them on board.
Please feel free to reach out, should you reuire nythung further. Kay@M6toll
Easy to use and pay.
10 septembre 2026
Réponse de M6toll
Hi Steve, thanks for your review and the positive comments regarding your journey. Please feel free to reach out, should you need any further support Kay@M6toll
Responded in and explained how m6 tall…
Responded in and explained how m6 tall works
8 septembre 2026
Réponse de M6toll
Hi Francis, thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
Got in touch with in 72 hrs
9 septembre 2026
Réponse de M6toll
Hi , thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
Just money hungry rats poor to no…
Just money hungry rats poor to no sighnage so you suck people in its a ripoff an a disgrace
9 septembre 2026
Réponse de M6toll
Hi Andy, thank you for your feedback. We're sorry you feel this way. Signage is positioned on all approaches to the M6toll to ensure drivers are aware they are joining the road and can make an informed choice before entering. We appreciate you taking the time to share your comments.
Please feel free to reach out should you require anything further. Kay@M6toll
We found that all the people we spoke…
We found that all the people we spoke to either bu email or telephone were extremely professional and could answer all our questions to guide us in reapplying for the M6 Toll.
We would recommend anybody to call or email them if they are unsure about anything. Customer service is excellent, they are a credit to the company.
8 septembre 2026
Réponse de M6toll
Hi Fedir, thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
Poor customer service never received my…
Poor customer service never received my receipt online , I later got a email saying it would be available in 48hrs after 21 Days still no receipt
8 septembre 2026
Réponse de M6toll
Hi, and thanks for your review.
My colleague replied to your email to explain that your receipt was not yet available, as less than 48 hours had passed since your journey. They also advised that if the receipt was still unavailable after 48 hours, you should get back in touch with us.
If you have not yet been able to download your receipt, please feel free to contact our team on 0330 660 0790, and we'll be happy to help.
You avoid congestion on the M6, so your journey is more comfortable and quicker
so relaxing , no congestion to worry about, prices could be cheaper
8 septembre 2026
Réponse de M6toll
Hi Russel, thanks for your review and the positive comments regarding your journey. Please feel free to reach out, should you need any further support Kay@M6toll
Didn’t resolve my issue
Didn’t resolve my issue. Couldn’t find receipt for payment made.
Update. Please stop telling me that you have provided the receipt as it’s not accurate. That was for M6 north on 3/9/2026. The receipt I wanted was M6 south on 2/9/2026. I’m sure I didn’t imagine making my outward journey, paying the toll then seeing the transaction on my credit card, it you have no record of it. Computer says No.
2 septembre 2026
Réponse de M6toll
Hi Steve, thanks for your review. I can see my colleague senta receipt for your journey yesterday. If you have not yet received it, please do conatct the team on 0330 660 0790 Kay@M6toll
Very helpful
1 septembre 2026
Réponse de M6toll
Hi , thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
A little hiccup, easily sorted
Having a New Car can be a little bit daunting, purely down to DVLA not uploading the VIN for your new Car. Today, I got through to a lovely Gentleman who explained everything to me, and we managed to get my New Car registered so I can use the M6TOLL within a couple of hours. As always, when i need to speak to an Operator, they are so polite and extremely helpful. I think my Advisor today was called Simon. He went over and above in order to get the New Car on the System. A thourgherly nice Guy. No hassle whatsoever. Excellent service as always.
M6 Toll saves me so much time, so it is especially nice when speaking with Simon, ge did a work around for me. Thankyou to all the Staff within the M6 TOLL.
9 septembre 2026
Avis spontané
Réponse de M6toll
Hi David, thanks for your review and the positive comments regarding the service you received. I will ensure that these are passed on
Please feel free to reach out, should you need any further support Kay@M6toll
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