We visited family in the South and use the M6 Toll road every time. We decided it would make sense to sign up to Breeze to make it easier and cheaper. We signed up online but visited the desk situate... Voir plus
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Lisez les avis des autres
I've been trying to top up a breeze account to get going for weeks. Contacted customer service and they told me to add a payment method matching exactly the details of the account holder. Fine. I proc... Voir plus
L'entreprise a répondu
We found that all the people we spoke to either bu email or telephone were extremely professional and could answer all our questions to guide us in reapplying for the M6 Toll. We would recommend anyb... Voir plus
L'entreprise a répondu
I contacted the toll after a journey that sat nav diverted us off the toll and back because of an accident. We were charged twice and I queried this. A refund for some of the journey was processed. We... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
The M6toll isn’t just a road. It’s a stress-busting, time-saving, congestion-free escape route. A gateway to gigs, a protector of business meetings, even a shortcut to your own bed. An M6-alternative that ensures everyone can reach their destination relaxed, recharged and ready for what lies around the next corner. Simply put, the M6toll is the most reliable and smart route through the Midlands and a sure-fire way of making lighter work of long journeys.
Coordonnées de contact
Operations Centre, Express Way, Weeford, WS14 0PQ, Lichfield, Royaume-Uni
- 03306600790
- customer.services@m6toll.co.uk
- m6toll.co.uk
3,6
Moyen
853 avis
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A répondu à 98 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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Réponse de M6toll
Hi Stephanie, thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
Highway Robbery…… no common sense.
I was charged £20 which is the same rate as an Articulated HGV. Even though my vehicle is just a 2 inch lifted SUV Nissan pathfinder.
Nothing can be done so they say because their height lasers measured the height. I’ve used the toll for a decade! In HGVs and cars. I’ll be giving it a miss from now on if that’s what I’ll be charged for a SUV. I don’t think the Range rovers and Defenders will be paying what I paid. What a joke.
25 août 2026
Réponse de M6toll
Hi Tom Thank you for your feedback. We're sorry to hear you were disappointed with your experience. Our charges are based on vehicle classification We appreciate your comments and will ensure your feedback is shared with the relevant team.
Please feel free to reach our, should you need anything further. Kay @M6tol
Prompt common sense assistance- a rare…
Prompt common sense assistance- a rare quality!
1 septembre 2026
Réponse de M6toll
Hi Ian, thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
Automatic topping up of M6 account
Staff at the call centre were really very helpful and pleasant in resolving the problem.
It clearly worked and no issues at the toll booths and automatic payment is now working
27 août 2026
Réponse de M6toll
Hi Denise, thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
Charged twice
7 juin 2026
Réponse de M6toll
Hi Lee Thanks for your feedback. Our team confirmed we could see 2 payments for 2 journeys made. If you still think you have been charged for a journey not made, then please do contatct us at customer.services@m6toll.co.uk. Kay@M6toll
Réponse de M6toll
Hi Jack, Thanks for your comment. As you have conatcted the M6toll, we send an invite after we have resolved your query for feedback. Please feel free to reach out, should you require anything further. Kay @M6toll
Cheaky support
I got charged twice per single cross, i phoned them, she gave email to send, i have sent email, got repply:
"Thank you for getting in touch.
We have received your email, we will get back to you within 10 working days."
I have no words! Absolute animals.
27 août 2026
Avis spontané
Réponse de M6toll
Hi thanks for your feedback. I am sorry you experienced issues. I will ensure this is fedback to the team. If you requre anything else, please do get in conatct with us Kay@m6toll
The website wasn’t working properly
The website wasn’t working properly, but you still doubt with the issue swapping vehicles over on a Sunday
30 août 2026
Réponse de M6toll
Hi Rob, thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
Very quick and professional response in…
Very quick and professional response in resolving my complaint and processing a refund
21 août 2026
Réponse de M6toll
Hi Richard, thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
This was our first time using the toll…
This was our first time using the toll . After paying for our car , we noticed they had charged us for a car and caravan . Have been in contact with them but 10 days later we are still waiting for a refund ..
21 août 2026
Réponse de M6toll
Hi, Thank you for your feedback and I am sorry you have experieced issues. I will chase our finance tem to look into why your refund has noyt yet been issued. Please feel free to reach out should you require anything else. Kay@M6toll
Réponse de M6toll
Hi Andrew, thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
Website easy to navigate interruption not noticed
Website easy to navigate, set up an account
Improvements notice when there is an interruption in membership and personally intervene .. avoiding unnecessary inflated charges
28 août 2026
Réponse de M6toll
Hi Sara, thanks for your review and the positive comments regarding the service you received.
I have noted your comments regarding improvements and I will enasure these are passed on
Please feel free to reach out, should you need any further support Kay@M6toll
Great customer service
I had an issue with my toll payment as my card transaction was declined, so I called customer service to sort it out.
I was really lucky to speak to a very polite and helpful gentleman who made everything really easy. He took the time to listen, explained everything clearly and helped me sort out the payment without any hassle.
I was initially worried that I might end up with a penalty, but thanks to his help everything was resolved quickly.
Really good customer service and a genuinely pleasant experience.
Thank you!
28 août 2026
Réponse de M6toll
Hi Nikos, thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
Very quick and friendly response.
20 août 2026
Réponse de M6toll
Hi , thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
Appalling
I received an email from them threatening to suspend my account even though payment had been taken and my credit card details were correct. Initially, I thought this was a phishing email as it was so ludicrous. In addition, they took another separate amount from my card afterwards of 0.1p without explanation. I queried this but they didn’t respond until I chased them. Although a small amount, if this was multiplied over thousands of people using the toll each day, it would amount to a scandalous sum. I did wonder if there might be fraud taking place. They later stated it was a system error and refunded me, but this was only after I had chased them about it. Absolutely appalling customer service and seriously poor communication from them. Left me feeling they are untrustworthy.
19 août 2026
Réponse de M6toll
Hi Susan, Thank you for your feedback. The account suspension email was sent in error following a system issue. The additional 1p charge was also caused by a system update and was not an intentional charge. Once identified, the issue was rectified and the 1p was refunded. We apologise for the confusion caused and appreciate your patience while the matter was resolved.
Réponse de M6toll
Hi Ian, thanks for your feedback. Receipts are normally avalable online within a few hours of you completing your journey,though it can take up to 48 hours should we need to manually review images of your journey. Our new lite account removes the need for a customer to go online and retrieve a receipt. It can be opened with £0 balance and we will email you a receipt automatically after each journey is made. Please visit www.m6toll.co.uk for more information Kay@M6toll
I unintentionally missed my intended…
I unintentionally missed my intended exit and had to continue further along the motorway before I could safely make a U-turn. As a result, I ended up travelling through the toll point when leaving and then again when re-entering the motorway just following my sat nav. I was charged £9.50 on each occasion exiting and entering within a period of approximately five minutes. I explained that it was a genuine mistake and I should had £19 back, instead I was refunded £9.50 only.
27 août 2026
Réponse de M6toll
Hi Diniz Thank you for your review. We're sorry to hear about your experience. As a gesture of goodwill, we refunded one of the two toll charges. However, as two separate journeys were recorded through the toll point, the remaining charge was applied correctly in line with our charging policy. We appreciate your feedback. Kay@M6toll
Great customer service
Excellent, timely and very helpful response to my Breeze account questions. Very much appreciated.
27 août 2026
Réponse de M6toll
Hi Steven, thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
Customer Service
The team managed to remove a previous debt that was registered against a new vehicle I had purchased.
20 août 2026
Réponse de M6toll
Hi Andrew, thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
Drifted on to the M6 Toll by mistake
What went wrong.. everything went wrong. Because of the HS2 roadworks and not being familiar to the area. I accidentally drove on the M6 toll road. Cameron off at T3 and was guided through the service road to go back towards Coleshill where I wanted to go originally. And was charged £9.50 for the privilege and put a claim in to get a refund or partial refund. But was declined. Effing ridiculous as I didn't benefit from the 1 jtn journey. Absolute fuming. Motorists being ripped off again. Broken Britain 😡😡😡😡
23 août 2026
Réponse de M6toll
Hi Steven Thank you for taking the time to share your feedback. We're sorry to hear about your experience and appreciate how frustrating it must have been, particularly while navigating unfamiliar roads and the ongoing HS2 diversions.
The M6 Toll remains an optional route, and toll charges apply once a vehicle enters the motorway, regardless of the distance travelled. While we understand you exited at the first opportunity, all refund requests are assessed in line with our published policies, which is why your claim was unfortunately declined.
We appreciate your comments and will ensure your feedback is shared with the relevant team. Kay@M6toll
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