We visited family in the South and use the M6 Toll road every time. We decided it would make sense to sign up to Breeze to make it easier and cheaper. We signed up online but visited the desk situate... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
I've been trying to top up a breeze account to get going for weeks. Contacted customer service and they told me to add a payment method matching exactly the details of the account holder. Fine. I proc... Voir plus
L'entreprise a répondu
We found that all the people we spoke to either bu email or telephone were extremely professional and could answer all our questions to guide us in reapplying for the M6 Toll. We would recommend anyb... Voir plus
L'entreprise a répondu
I contacted the toll after a journey that sat nav diverted us off the toll and back because of an accident. We were charged twice and I queried this. A refund for some of the journey was processed. We... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
The M6toll isn’t just a road. It’s a stress-busting, time-saving, congestion-free escape route. A gateway to gigs, a protector of business meetings, even a shortcut to your own bed. An M6-alternative that ensures everyone can reach their destination relaxed, recharged and ready for what lies around the next corner. Simply put, the M6toll is the most reliable and smart route through the Midlands and a sure-fire way of making lighter work of long journeys.
Coordonnées de contact
Operations Centre, Express Way, Weeford, WS14 0PQ, Lichfield, Royaume-Uni
- 03306600790
- customer.services@m6toll.co.uk
- m6toll.co.uk
3,6
Moyen
858 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 98 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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Réponse de M6toll
Hi Ian, thanks for your feedback. Receipts are normally avalable online within a few hours of you completing your journey,though it can take up to 48 hours should we need to manually review images of your journey. Our new lite account removes the need for a customer to go online and retrieve a receipt. It can be opened with £0 balance and we will email you a receipt automatically after each journey is made. Please visit www.m6toll.co.uk for more information Kay@M6toll
I unintentionally missed my intended…
I unintentionally missed my intended exit and had to continue further along the motorway before I could safely make a U-turn. As a result, I ended up travelling through the toll point when leaving and then again when re-entering the motorway just following my sat nav. I was charged £9.50 on each occasion exiting and entering within a period of approximately five minutes. I explained that it was a genuine mistake and I should had £19 back, instead I was refunded £9.50 only.
27 août 2026
Réponse de M6toll
Hi Diniz Thank you for your review. We're sorry to hear about your experience. As a gesture of goodwill, we refunded one of the two toll charges. However, as two separate journeys were recorded through the toll point, the remaining charge was applied correctly in line with our charging policy. We appreciate your feedback. Kay@M6toll
Great customer service
Excellent, timely and very helpful response to my Breeze account questions. Very much appreciated.
27 août 2026
Réponse de M6toll
Hi Steven, thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
Customer Service
The team managed to remove a previous debt that was registered against a new vehicle I had purchased.
20 août 2026
Réponse de M6toll
Hi Andrew, thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
Drifted on to the M6 Toll by mistake
What went wrong.. everything went wrong. Because of the HS2 roadworks and not being familiar to the area. I accidentally drove on the M6 toll road. Cameron off at T3 and was guided through the service road to go back towards Coleshill where I wanted to go originally. And was charged £9.50 for the privilege and put a claim in to get a refund or partial refund. But was declined. Effing ridiculous as I didn't benefit from the 1 jtn journey. Absolute fuming. Motorists being ripped off again. Broken Britain 😡😡😡😡
23 août 2026
Réponse de M6toll
Hi Steven Thank you for taking the time to share your feedback. We're sorry to hear about your experience and appreciate how frustrating it must have been, particularly while navigating unfamiliar roads and the ongoing HS2 diversions.
The M6 Toll remains an optional route, and toll charges apply once a vehicle enters the motorway, regardless of the distance travelled. While we understand you exited at the first opportunity, all refund requests are assessed in line with our published policies, which is why your claim was unfortunately declined.
We appreciate your comments and will ensure your feedback is shared with the relevant team. Kay@M6toll
Réponse de M6toll
Hi Akinola, thanks for your review and I am pleased you find the M6toll value for money.
Please feel free to reach out should you require anything further. Kay @M6yoll
Great service from customer service I…
Great service from customer service I made a mistake and emailed them to try sorting the issue out wich they promptly did putting my mind at ease
18 août 2026
Réponse de M6toll
Hi David , thanks for your review and the positive comments regarding the service you received from the team. Please feel free to reach out, should you need any further support Kay@M6toll
Disabled discount
Many thanks to Colin who helped us with our disabled discount.
We were unsure if all was ok, but thanks to Colin all went well.
Very helpful and great service would recommend
26 août 2026
Réponse de M6toll
Hi , and thanks for your review and the positive comments regarding the service you received from Colin. I will ensure that this fedback to him.
Please feel free to reach out, should you need any further support Kay@M6toll
Was overcharge with my car so i emailed…
Was overcharge with my car so i emailed m6 toll and was resumed very quickly. Thanks. But your prices are very hight. 👍
18 août 2026
Réponse de M6toll
Hi Michael, thanks for your review and the positive comments regarding the service you received.
I have noted your comments regarding price and I will ensure this is fedback to the team.
Please feel free to reach out, should you need any further support Kay@M6toll
A very kind lady sorted out our problem…
A very kind lady sorted out our problem quickly and efficiently
25 août 2026
Réponse de M6toll
Hi Lesley, thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
I was really assisted when I ddnt hve money in my account and paid later
I was really assisted when I ddnt have no
17 août 2026
Réponse de M6toll
Hi, thanks for your review and the positive comments regarding the service you received from th eteam in the lane. Please feel free to reach out, should you need any further support Kay@M6toll
Got diverted around onto m6 toll for…
Got diverted around onto m6 toll for the time of 15mins stopping at a service station in that time charged over £17 with a penalty charge best bet of £90 after talking to the person on speaker telling me I have to got on and pay the charges after rip off,
18 août 2026
Réponse de M6toll
Hi Luke, Thanks for your feedback. I will ensure that these comments are passed onto the team. Please feel free to reach out should you require anything further. Kay @M6toll
Réponse de M6toll
Hi Syed, thanks for your review and the positive comments regarding the service you received. I have noted your comments regarding price and I will ensure these are passed to the team
Please feel free to reach out, should you need any further support Kay@M6toll
Card declined
My card didn't work and the helpline was very helpful, told me I'd get a notification and to pay then..amazing
14 août 2026
Réponse de M6toll
Hi Suzanne, thanks for your review and the positive comments regarding the service you received from our team when you were in the lane. Please feel free to reach out, should you need any further support Kay@M6toll
Réponse de M6toll
Hi Geoff thanks for your review and the positive comments regarding your use of the M6toll.
Please feel free to reach out, should you need any further support Kay@M6toll
I was explained in detail and my query…
I was explained in detail and my query was resolved
17 août 2026
Réponse de M6toll
Hi Syed, thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
Réponse de M6toll
Hi and thank you for your review. I can see that the card details provided for your refund did not match the ones we had against your journey, meaning we had to clarify the details before we could perform the refund. I believe that this is now been looked into for you. Please feel free to reach out, should you require anything furter. Kay@M6toll
Thank you to Steve Nicholls for…
Thank you to Steve Nicholls for promptly arranging my Toll fee refund and managing my expectations as a result of M6 closure southbound on 15 Aug 2026.
21 août 2026
Réponse de M6toll
Hi, thanks for your review and the positive comments regarding the service you received from Steve. I eill ensure that the feedback is passed on.
Please feel free to reach out, should you need any further support Kay@M6toll
I was sent this to review before all my…
I was sent this to review before all my questions had been answered so can't really say
24 août 2026
Réponse de M6toll
Hi Karenna, thanks for your review. I think the review invite was sent on the back of an email that was replied to on the 20th August. I can then see you have sent a further email on the 24th August and my colleague will look at this for you. Please feel free to reach out should you require anything further. Kay@M6toll
Made a mistake at the M6 toll booth.
Made a mistake at the M6 toll booth.. customer service was great... would keep using the M6 toll motorway
16 juillet 2026
Réponse de M6toll
Hi Patrick, thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
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