The outer cardboard packaging was badly damaged, but luckily the inner boxes were mildly scuffed at the edges.
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Lisez les avis des autres
Easy to use website to find what you want to order. Prices were good but I thought the delivery charge was quite high at £10.99 + VAT but I think they still deserve 5 Stars. I only ordered a few rol... Voir plus
L'entreprise a répondu
They didn't send notification of the delivery date so I missed it. The first notification I got was from DHL saying that they had tried to deliver. I arranged re-delivery for the next day and MacFar... Voir plus
L'entreprise a répondu
Simple online ordering with good range of choices in bag sizes and thickness. Good follow-up with customer services as original bag sizes were out of stock but they sourced an alterative supply within... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Macfarlane Packaging
Écrit par l'entreprise
Macfarlane Packaging is the largest distributor of packaging products in the UK and Ireland. We serve tens of thousands of businesses of all sizes and have been providing all the packaging companies need to protect their products for 75 years.
On the Macfarlane Packging website, you can buy everything you need to protect your products in transit. From cardboard boxes to packing tape, stretch wrap, bubble wrap and more! We can deliver great value and high quality packaging materials next day.
Product range - thousands of products available from stock ready for immediate dispatch on our next day delivery service. Recently expanded - now 3x more packaging to choose from.
Flexible delivery - enjoy FREE delivery for all orders placed over £150 / €150 throughout most areas in the UK. Order before 4.30pm for next day delivery (charges apply).
Trade accounts - business customers can apply for trade accounts to access custom pricing and other benefits!
Dedicated packaging expertise - contact dedicated packaging specialists during business hours. They're on hand to offer you advice, make recommendations for your specific business requirements and help steer you in the right direction.
Custom packaging on request - you can design your own packing tape online, and we can customise packaging for you on request. From a bespoke size through to printed boxes and more, get in touch for an estimate.
Coordonnées de contact
Whitehall Avenue, MK10 0BU, Milton Keynes, Royaume-Uni
- 0800 288 8822
- customercare@macfarlanepackaging.com
- macfarlanepackaging.com
4,0
Bien
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A répondu à 100 % de ses avis négatifs
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I just wanted to give a big thank you…
I just wanted to give a big thank you to the team at Macfarlane Packaging for getting an important shipment out to us next day, with only half an hour of the working day left.
We are a charity that needed to deliver laptops to a local community event, to enable people on a low income get access to the internet.
After speaking to Kayleigh, she somehow managed to get it to the very next day, despite it being 4:30pm!
Absolutely outstanding service, a business is only as good as it's people, and Kayleigh is one of the best out there, thank you!
29 juin 2024
Avis spontané
Réponse de Macfarlane Packaging
Hi Chris,
Thanks for leaving us a 5-star review. We really appreciate you taking the time to write it!
It's fantastic to hear how responsive our customer care team was in arranging your important shipment. We have passed your feedback on to Kayleigh and wholeheartedly agree that our people are critical to our business!
Don't hesitate to think of Macfarlane when you need packaging in the future.
Best wishes,
The Macfarlane Packaging Team
Reliable
Reliable, but communication could be improved.
We've been ordering from MacFarlane Packaging for a few years now. The only thing that needs improving from our perspective is that when items are out of stock and there's going to be a delay in dispatch - let the customer know.
Apart from that - all good!
9 juillet 2024
Réponse de Macfarlane Packaging
Hi Louise,
Thanks for taking the time to leave us a review. We really appreciate it.
It's great to hear you think our service is good.
We have passed your feedback about notifications on to our customer care team, so they can improve future communication about stock and delays.
Don't hesitate to consider Macfarlane for packaging in the future.
Best wishes,
The Macfarlane Packaging Team
Quick service good prices on product
Quick service good prices on product. Postage expensive.
5 juillet 2024
Réponse de Macfarlane Packaging
Hi Dickon,
Thanks for taking the time to leave us a review. We really appreciate it.
It's great that you think we provide quick services and competitive product prices. We'll share your feedback about postage costs with our logistics and warehousing team for consideration.
Best wishes,
The Macfarlane Packaging Team
I have not bought directly but I use an…
I have not bought directly but I use an online company on a regular basis - for years. I would not hesitate to recommend this company to you. Best sturdy boxes every time. I have been impressed at the quality of their products and felt I should add a review. I have put the date Friday, 5th July as no other choice (which is fine),
5 juillet 2024
Avis spontané
Réponse de Macfarlane Packaging
Hi Patricia,
Thanks for leaving us a 5-star review. We really appreciate it.
It's great to hear you think our cardboard boxes are good quality and that you'd recommend Macfarlane Packaging to others.
Don't hesitate to think of Macfarlane when you next need packaging.
Best wishes,
The Macfarlane Packaging Team
Excellent service
Excellent service from Samantha O'Sullivan, very fast response time.
8 juillet 2024
Avis spontané
Réponse de Macfarlane Packaging
Hi VL,
Thanks for taking the time to leave us a 5-star review. We really appreciate it.
It's great to hear you think our service is excellent and speedy. Your feedback will be passed on to Samantha.
Don't hesitate to think of Macfarlane when you need packaging in the future.
Best wishes,
The Macfarlane Packaging Team
MacFarlane is a great company to deal…
MacFarlane is a great company to deal with. Always efficient, reliable & friendly, especially their customer service person, Samantha, who is always ready to help with any queries. I would highly recommend doing business here.
3 juillet 2024
Avis spontané
Réponse de Macfarlane Packaging
Hi Fiona,
Thanks for leaving us a 5-star review. We really appreciate it!
It's great to hear that you think our service is efficient, reliable and friendly.
Don't hesitate to think of Macfarlane in the future when you need packaging again.
Best wishes,
The Macfarlane Packaging Team
Great price & fast delivery
27 juin 2024
Réponse de Macfarlane Packaging
Hi John,
Thanks for leaving us a 5-star review. We really appreciate it.
It's great to hear you think our prices are great and our delivery is rapid.
Don't hesitate to think of Macfarlane when you need packaging in the future.
Best wishes,
The Macfarlane Packaging Team
Delivery
Delivery was damaged and not complete. Need a different carrier to prevent in future.
25 juin 2024
Réponse de Macfarlane Packaging
Hi Ray,
Thanks for taking the time to leave us a review. We really appreciate it.
We’re sorry to hear that you had a poor experience with our courier. We understand that our customer services team has contacted you to discuss this and apologise.
Your feedback will be shared with our courier partner to help improve deliveries in the future.
Don’t hesitate to consider Macfarlane for packaging in the future and give us another shot.
Best wishes,
The Macfarlane Packaging Team
Great quality boxes that look good too.
25 juin 2024
Réponse de Macfarlane Packaging
Hi Steve,
Thanks for taking the time to leave us a review. We really appreciate it.
It's fantastic to hear you think our cardboard boxes are good quality and have aesthetic appeal!
Don't hesitate to think of Macfarlane when you need packaging in the future.
Best wishes,
The Macfarlane Packaging Team
Fantastic serrvice
Fantastic serrvice and always very clear in communication if there's any issues
26 juin 2024
Avis spontané
Réponse de Macfarlane Packaging
Hi Colm,
Thanks for taking the time to leave us a review. We really appreciate it.
It's great to hear you think our service is fantastic and communication is clear.
Don't hesitate to consider Macfarlane when you need packaging again in the future.
Best wishes,
The Macfarlane Packaging Team
Responded immediately to a 'picking'…
Responded immediately to a 'picking' mistake with a personal phone call. A sincere apology was made and discount offered. Very courteous member of staff (Gabrielle), which has been my experience with all staff.
21 juin 2024
Réponse de Macfarlane Packaging
Hi Carole,
Thanks for taking the time to leave us a review. We really appreciate it.
It's fantastic to hear that Gabrielle solved this issue for you promptly and efficiently.
Don't hesitate to think of Macfarlane for your packaging in the future.
Best wishes,
The Macfarlane Packaging Team
Réponse de Macfarlane Packaging
Hi Theresa,
Thanks for taking the time to leave us a review. We really appreciate it!
Don't hesitate to think of Macfarlane again when you need packaging in the future.
Best wishes,
The Macfarlane Packaging Team
Excellent prompt service.
5 juin 2024
Avis spontané
Réponse de Macfarlane Packaging
Hi Derek,
Thanks for taking the time to leave us a review. Your feedback is appreciated.
Don't hesitate to think of Macfarlane when you need packaging in the future.
Best wishes,
The Macfarlane Packaging Team
Simply the best It's not the first time I've used…
It's not the first time I've used Macfarlane of my packaging
This time a very nice young lady on the telephone helped me guide me with the online ordering easy all done in no time
Fantastic first delivery will definitely order again
Thank you
Andrew
Stained glass gifts
20 mai 2024
Réponse de Macfarlane Packaging
Hi Andrew,
Many thanks for taking the time to leave us a positive review, it's always great to hear that our team, and service levels, are meeting your expectations.
We look forward to working with you again on future packaging projects.
Thanks,
Caroline
The paperwork you’ve sent with regards…
The paperwork you’ve sent with regards to the delivery and invoicing was in unbelievable and way over the top!
Please put it right as it will restrict further orders.
15 mai 2024
Réponse de Macfarlane Packaging
Hi Alistair,
Thanks for taking the time to leave us a review. We really appreciate it.
We’re sorry to hear that you aren’t happy about the paperwork provided with your recent order. Your feedback has been passed to our customer care team who have emailed you and called you to discuss this.
Best Wishes,
The Macfarlane Packaging Team
Damaged in transit
Boxes were as described, reasonable value for money, but not very securely packed, with several damaged in shipping - only discovered a couple of weeks after delivery.
Update: Excellent customer service response gets an extra star
23 avril 2024
Réponse de Macfarlane Packaging
Hi Phil,
Thanks for taking the time to leave us a review. We really appreciate it!
We were sorry to hear that some of the boxes you ordered arrived damaged. Your feedback was promptly passed on to our customer care team.
We understand that they have been in touch with you and offered a full refund. The suggestions you provided about protecting larger deliveries will be shared with our packing team to consider.
Don’t hesitate to think about Macfarlane if you need packaging again in the future.
Best Wishes,
The Macfarlane Packaging Team
Part delivery missing
Part delivery missing - one e-mail and all sorted - perfect response for someone who is always busy!
2 mai 2024
Réponse de Macfarlane Packaging
Hi Janet,
Thanks for taking the time to leave us a review! We really appreciate it.
We love to hear that our customer services team sorted things for you so promptly and helped make your busy life a little bit easier.
Don't hesitate to think of us if you need packaging in the future.
Best Wishes,
The Macfarlane Packaging Team
Placed an order on 1st May
Placed an order on 1st May, selected express delivery. It's now the 10th & still hasn't arrived. Customer service advised the problem is with the courier.
1 mai 2024
Réponse de Macfarlane Packaging
Hi Alison,
I'm so sorry that your delivery has been delayed on this occasion.
As advised by our customer service team, the shipment had indeed been with the courier since dispatch on the 1st of May. I believe the stock was delivered earlier today.
As a gesture of goodwill, additional reward points have been added to your account for use against future orders.
Apologies again for the service provided by the courier, we hope that their mistake won't deter you from giving us another chance.
The Macfarlane Packaging Team
prompt delivery stock always available
1 mai 2024
Réponse de Macfarlane Packaging
Hi Rebecca,
Thanks so much for taking the time to leave us a review, it's great to hear that we're meeting your expectations!
If you need any further support in future, please don't hesitate to contact us.
The Macfarlane Packaging Team
Quality boxes with fast service.
3 mai 2024
Réponse de Macfarlane Packaging
Hi David,
Thanks for taking the time to leave us a review. We really appreciate it.
It's great to hear that you enjoyed our fast service and quality cardboard boxes.
Don't hesitate to think of Macfarlane when you next need packaging.
Best wishes,
The Macfarlane Packaging Team
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